Fetch Park @ The Works

I’ll start by saying that my dog and I both love Fetch at The Works. We have been coming to Fetch at The Works since it opened, and it is hands down one of my dog’s favorite places to be. The Works is my favorite location to bring him as it is both convenient and the employees at this location are wonderful (5 stars for them!). All of this makes it even more frustrating to be writing this review. My negative review comes from the fact that this location has suddenly and dramatically changed their hours. To make this change and give less than a week of notice to customers is crazy. To my knowledge, there has been no official message sent out via the app, email, or social media. In addition to that, there wasn’t even a sign with the new hours outside the park this morning (one was added this afternoon). I work across the street, and had to inform a few sad customers of the unfortunate change before the sign was added. I only knew about this change through word of mouth, which is very unprofessional in my opinion. Now I have paid for my dog’s membership for a service we cannot use as we intended. I have to tell my dog he cannot go play and he does not understand why. Overall, I am very disappointed with Fetch and would like to see them reconsider this decision.

We love fetch! My pup Odie and I are regulars. It’s an awesome spot for pups to play, and for owners to relax. The woof wardens do a great job mediating the pups, so owners can just hangout. You can tell how much they love their jobs! Trivia night is awesome too!

We were just visiting from out of town. We just went for the night, but it was a great experience. It was clean, the staff was attentive and genuinely seemed to care about the dogs there. I hope you guys open one in Columbus, Ohio. We would be your first customers

I used to absolutely love it here. My dog loves it. But after the third or fourth time of coming here and finding them being closed their constant hours changing is incredibly frustrating. They’ve also lost a lot of their best wolf wardens (what the people who work there are called) like Patrick, Sydney and Casey (Ray is amazing and still works there though). They say they post when they’re closed on their instagram but that’s not always the case and they do not respond to direct messages on instagram. So you just have to guess when they’re open. As an example of the random hours they changed the hours on Sunday to where they are only open 3pm to 6pm on Mondays and Tuesdays then 3-8pm on Wednesdays and I’m not sure about the rest of the week. But this Monday there were about 15 people waiting outside around 4 and they never opened. I really hope they get better management or figure out what they want the hours at this location to be without changing it every few weeks and not posting it on their website or a permanent instagram post (vs a story). The facility itself is amazing and by far their best. The drinks are also severely overpriced. I used to get them but once you charge $12 for a mediocre margarita I’m opting out.

To the owners of fetch park. You have a wonderful product and amazing employees. You’re too cheap to put enough employees on so you can show the Georgia game on the big screen in the CFP. Even though I love the park and the people and the idea behind it. My dog needs somewhere bigger to run around daily rather than the small front part of the park. After not showing the UGA game today, once my year is up I’ll be looking for competitors. I’ll even make the drive. I despise cheap owners when I paid a lot of money for the product.

Been to 4 Fetch locations (O4W, Buckhead, Alpharetta, and The Works). The Works might be the best one, but parking is horrible in the evening and weekends!! Great staff and very large areas for the pups to run in! Love the concept and everything! Only downside is the pride for drinks. Two draft beers $23ish, a CAN of coke $4.50, a can of wine $15. Drink prices are insane!

I’m writing this review because I’m annoyed by the way they handled everything on Halloween night. The white woman with the blonde hair is rude to the point where we requested a manager. Literally shrugging her shoulders when we talked to her. The so called manager let her lead the conversation which doesn’t even make sense. If you’re a manager, be a manager. Why would you ever let the woman we were dissatisfied with continue to talk to us?! My friend and I were very disgruntled with how they handled the situation. She had updated vaccination records but it wasn’t enough for them. There was another woman there who was turned away as well. I also don’t even know when it transitioned from $10 per dog to $15 per dog. I have 2. No way it’s worth $30 for entry. If you’re gonna change prices, let us know. Also, the app said the Halloween party was on the 30th when it was actually on Halloween day, the 31st. I only realized this after my friend saw the correct date on Instagram. Not the first time there was an event listed on the app that was not actually happening on said day. Get it together! We won’t be back!

The best and so happy there is a Fetch in westside!! Everyone that works here is attentive and loves all dogs. It is kept clean, always tennis balls, and the best bartender is Nick, and everyone else!! Great customer service. Lovely dogs, I can’t say enough good things! Bring your furry loved one :) don’t walk, run!

It's genuinely not worth the time and effort. I've never heard of something as ridiculous as charging to use a park. On top of that you need to walk around with their vaccine papers and if you choose not to spay or neuter it's an issue. Genuinely don't understand why this business is running. The area is nice though.

This may be my favorite Fetch location. I like that it has two sides. The side farthest away from the entrance is usually the busiest while the side closest to the entrance only has a few pups. I visited this location a handful of times when I purchased the month pass. Like every location they have events I.e. bingo and karaoke. I found this location to be the cleanest. The staff are all friendly. My last visit I had the pleasure of meeting Patrick. When we crossed over the bridge Patrick introduced himself and his sweet Golden (she was actually red). Patrick could not have been nicer. He answered my questions and was very personable. I noticed he also did the same with other guests that came on that side. He's definitely an asset to Fetch. If you have never been to Fetch I would highly recommend this location. Your pup(s) will thank you.

We absolutely love Fetch and so does Murphy!! It is such a great spot to go work during the day, grab a drink in the afternoon, or just let your dog get his/her energy out! You will love fetch as much as we do I guarantee. If you go a lot the membership is worth it! I got one when they are doing a special and it was $40 off so look out for that!

I'm writing this review because I'm annoyed by the way they handled everything on Halloween night. The white woman with the blonde hair is rude to the point where we requested a manager. Literally shrugging her shoulders when we talked to her. The so called manager let her lead the conversation which doesn't even make sense. If you're a manager, be a manager. Why would you ever let the woman we were dissatisfied with continue to talk to us?! My friend and I were very disgruntled with how they handled the situation. She had updated vaccination records but it wasn't enough for them. There was another woman there who was turned away as well. I also don't even know when it transitioned from $10 per dog to $15 per dog. I have 2. No way it's worth $30 for entry. If you're gonna change prices, let us know. Also, the app said the Halloween party was on the 30th when it was actually on Halloween day, the 31st. I only realized this after my friend saw the correct date on Instagram. Not the first time there was an event listed on the app that was not actually happening on said day. Get it together! We won't be back!

A new addition to the Fetch family. If you have frequented the O4W location... this is much more tame. I love that the systems are connected and if you are a "member" you check in as usual. This location is two part... the entrance is on the ground level on the back side of The Works parking deck and the main section up the stairs and over a short pedestrian bridge. The bar is on the main level, when the popularity picks up I anticipate the smaller bar cart serving drinks. There is a splash zone like at the other locations, giant TV screen, background music, and REAL BATHROOMS. Tons of human seating, heat lamps, tables, covered seating, and fans.

If I could give 3.5, I would. New to the area, and Fetch @ The Works is close (less than 4 miles), free 2 hour parking in the garage, place is clean, staff is mostly great. Had some issues with the app not checking us in, and unbeknownst to me, it was our third visit before an employee shared that they needed to verify. I'm not sure why that wasn't communicated on our first or second visit, but that's not for me to decide. It works now! There are a couple people (with dogs) whom I've seen 2/3 times there who are not nice and don't like their dog to play with others. Ummmmm... you're in a DOG PARK! Some dogs bark when they play, some don't. Doesn't mean the other dogs are aggressive, but this one dude is OVER the top and makes it uncomfortable to other guests with his glares and holding his dogs collar to keep it away from other dogs. Weird. And I'm aware this critique is not at all a Fetch critique, I'm just sharing for others. As for this location, it would be amazing if they could add more shade coverage, even if it's temporary, or remote awnings, for when it gets hot, so that the turf temperatures don't get so high for the puppers. Another suggestion (and I don't know if they don't do this), but if the jumbo screen would have audio for games vs silent screen, and always music playing on the speakers, that would be cool. Lastly, and I don't know if this is possible with their permits, but to have a second beverage trailer in the back lawn would be awesome, and potentially more profit to the park. Win-win! Of course we will be back, and thanks for the opportunity to review!

I am giving this place four stars because it's too early to tell but based on my dog and my first experience last night, it was great. Clean, and comfortable for humans. My dog had a ball.........

Wouldn't accept my dogs proof of insurance that included my vet's signature. Dude thinks he's a vet