D. R.
Yelp
This was a no-brainer 5 stars. The website was already good enough for ordering, but I wanted to ask about delivery, so i called. Usually, a busy store (especially one which requires so much one-on-one time with guests in the shop) has to rush you through the call, but they answered the questions patiently, as through i had walked in the door. Knowledgeable, personable, professional, and just took my whole order over the phone, including the delivery details. The order showed up quickly and safely, and the gift recipients were thrilled. Having done this multiple times per week over the past year, this was far-and-away-not-even-close the best customer service and quality experience i've had with a wine and spirits retailer... perhaps any retailer. I'm not a big Yelp user, but this experience was so positive, that i was compelled to immediately hop online and shout it from the rooftops of the interwebs. I can't wait to go into this shop in person!