Kris V.
Yelp
NO NO NO!!! I was misled, lied too and exploited as a traveller with my stay. They stole about 500USD from me. I was on what was described to me as an "emergency booking" which was because one of my staff booked the wrong days for SXSW, so when I got there they told me they had rooms suitable for these situations and I would be accommodated until I found suitable accommodation. Let me explain more about the stay though...
I didn't complain about the poor state of the rooms and bathroom facilities, I relied on their hospitality to make up for it and it's failed.
The unclean bathrooms, kitchen and odours in the dorms and most other areas was very poor, while they had a strict zero tolerance against bringing people back or having any type of social interaction with non-guests, it didn't matter, the sound from the streets below, homeless yelling, fights breaking out, or the very average and expensive nightclub downstairs (yes inside the Hostel), this part of town is not the greatest either, with police shutting down the street with sirens and loudspeakers like martial law for a zombie apocalypse (the zombies being the literal thousands of drunk people staggering home at all hours).
Having to check out every day was a nightmare, and no way to enjoy a stay, I got threatened with "Check out fees" at $15 per 30 mins everytime I needed to pack up my things and move to a different bed, unfortunately it was just so impractical, I was paying full price, why should I move everyday? I was told this is the standard with the Hostel, and most guests do this??
I ended up moving to a place that was flexible, cheap and understanding while I waited for a friend to have me stay in Hyde Park. It's clear this is a poor outcome based purely out of the managers spite, arrogance, principle or maybe just to hit some incentivised monetary target for the owners, for a booking that would have otherwise been non-existent and reserved for emergencies. They cancelled my booking and gave no refund when I left, saying they had a no refund policy, even though that's what was promised. No doubt they were able to capitalise on the extra money I paid, plus renting the space to another guest. They have zero care for the guests, it's such a shame and I won't be going back.
When I said how disappointed I was, they shifted the blame on me, they claimed they were accommodating, but as I said to them I would have called my friend and stayed on their couch until a room became available at a place that would have had a more comfortable and clean. I should have done this! I could see them writing some typical PR response to this saying how sorry they are and then refer to their "policy", but it's absolute lies.
This place doesn't suit the partygoers or the conference attendees. DON'T stay here!