Five Guys

I stopped by Five Guys today and ordered a little cheeseburger with a side of little fries. After getting about halfway through my burger, I noticed a hint of pinkness in the patty. When I took the burger apart to inspect it more closely, I realized the patty was undercooked and raw in the center. I was shocked because Five Guys burgers are usually cooked well-done. I hope I don’t get sick from this, as I don’t usually eat my burgers like this.

Five Guys are always consistent with freshness and quality. I went in yesterday on my lunch break ordered and picked up the wrong order taking it back to work. Huge mistake but tasty. Food was good despite not being the order. I was number 29 I got number 19. I wasn’t walking back. I called store the manager just informed me that he wasnt able to refund me my funds back on the phone which is fine and expected but it was the tone which could have been a bit empathic or sensitive to the mistake. I did explain that I dont think I would be returning after this error.

Just got my order of 2 cheeseburgers and fries. The guy at the counter assured me they put in kechup but no go. Plus they put everything but the kitchen sink in the burgers. I guess it’s not the worst thing that can happen but the fries are regularly floppy/soggy and not cooked. That’s something they need to work on. Shake Shack next time.

I had severe food poisoning from this five guys. The worst food related illness I’ve ever experienced. The food looked fine and properly cooked but there’s clearly something going on here with their hygiene. I’ve never had this problem at any other five guys. The place itself is very lackluster and doesn’t feel like the kind of restaurant you want to sit and eat either.

Pros: The chocolate milkshake was bussing. Lots of seating and windows. Music was at an OK level. Cons: Gendered bathrooms. Busy during 5pm rush hour. Fries under salted— good for the health, bad for the taste buds.

I like this location within Brooklyn Commons. It's got a lot of seats and it's easily accessible by public transportation. The food is consistent as I expect from any Five Guys.

Definitely not the cheapest fast food, but for the extra bucks you get burgers and fries that are amazing compared to other fast food chains. The service is a bit slow, but worth the waiting, and the guy at the cashier gave me a free cup (Thank you!). I loved the interior design of the place and also loved to watch how they made our burgers. I spent about $15, but was so worth it.

I’ve been into five guys in Long Beach, Long Island and I thought it was very very good. Your service was very well done and everything was wonderful. I had a good experience there. I had not back because I wound up in rehab so I’m still in rehab so that’s why I haven’t been back but as far as the food and everything goesit waster I highly recommend it Raymond Joseph Zahn

Super fries at Five Guys! The french fries are really yummy and fresh, being crispy on the outside while creamy on the inside. The burger was merely okay -- the bun fell apart really easily and wasn't that flavorful. I do appreciate the large variety of toppings you can add to the burger though! Note that the mini refers to just one patty vs. two. This location is convenient and the service was great. It's a short menu, and we got our food incredibly fast and took it to-go, but it was largely clean and has some simple seating inside. Glad to have tried it!

This is a place I go to every now and then. The food is always on point and never have a long wait no matter the time. I usual go a little after the lunch rush because I work in the area and have a rush the same time they do but the always give consistent customer service and great quality that you would expect from 5 guys.

I used to work in this vicinity, was hungry and stopped by to get myself something to eat, on my way to visit a friend, at my old job. As I placed my order, Ms. Chelsea, asked me if I was interested in any of the free toppings for my burger, so I chose a few. I admired the fact that, as I was waiting for my order, I saw Ms. Chelsea sweeping the floor, as well as making sure things were in order by the soda and ice machines, when no one was waiting to place an order. The music in the background joyfully time jumped and danced through the decades. I observed that when one of the young men on The Meal Expedition Productivity Team called out my number and prepared to hand me my order, he conscientiously offered me a plastic bag - just in case my meal was to go, in addition to the fact that it was pouring rain, outside. I was not completely satisfied with my burger, and asked Ms. Chelsea if I would be able to speak with a manager. She began to call Mr. Ted, but I could see that he was focused on keeping things productive. I approached him, called him by name and asked if I may speak with him. Addressing why I was not satisfied with about my burger, I also told him I wanted to give a good review. Mr. Ted, personally made my burger over, after he actively listened, made appropriate eye contact, provided service with a smile, and led by example for his entire team! He was right there working with the team he has the honor of leading! I complimented him on the streamlined process and teamwork that I could not have missed - even if I tried to! I highly recommend this location and believe Five Guys always gives extra fries because of how delicious they are! Thank you, Five Guys Team for continuing to maintain your Excellent Customer Service, Productivity and Effective Time Management!

Staff here is always great. The prices have gotten very steep, but that's not their fault. Unlike most fast food places they the staff here is usually actually working, and not goofing off and ignoring the customers. They have a decent amount of seating there, they also have a few public benches outside, if that's what you prefer. Overall, this is probably my favorite 5 Guys location.

Their prices have increased!!! I don't know if it's because it's Brooklyn or just rising prices. $20 for a cheeseburger and drink, which the drinks are lousy. They are very light on the syrup. It was like I was drinking Coke flavored seltzer. Food was decent, probably won't go back.

Today I was in the mood for a fast food (but not too fast) burger and decided to give Five Guys a go. Their $3.99 delivery fee is a little steep... but the food is moderately priced, so it was worth it. Delivery came quickly in about 30min. I tried the bunless, lettuce wrapped bacon cheeseburger and it was very, very good (the pictures don't do it justice). You can get as many extra toppings as you want, and it was a really well sized burger overall. If you need your burger fix, this five guys is a trusty option!

Good and convenient location in downtown Brookyln. Service is quick if you don't go during the height of the lunch hour. Burgers - 1 patty or 2, bun or no bun - you choose... and options of toppings..get some or all.. your choice... watch them cook your burger and put it together while you wait. Love the little bacon cheeseburger (single patty)! Just right unless you are hungry... Fries - either regular or cajun fries...if you like spicy go for the cajun. They are very generous here with the fries...order a small and it's like you are getting a medium. Don't forget milkshakes...to top it off...

This 5 Guys is among, if not the best run chain fast food joint in Brooklyn. It's extremely reliable with hot fresh cut fries - real potatoes fried in peanut oil on par with upscale restaurants in Manhattan. Their burgers are fantastic too. Plus they have numerous fountain soda flavors including MANY calorie free options (CokeZero is my go-to - it's very hard to find in Brooklyn). Also on days like Easter when almost every other place is closed you can head here and find an open door. The restaurant is kept clean and employees are always friendly. Further they proved themselves elite for fast food in their pandemic response. EVERY time I've been to this location - EVERY employee has their mask on PROPERLY. I don't know how they do it (great training - great managers - great employees) but it works and I know I will never be disappointed if I come here. Thank you 5 Guys Metrotech. You rock.

All I can say is this place is way overpriced. To be fair the entire Metro tech area is. A bacon cheeseburger/reg fries/reg drink cost 19$ and change...Ridiculous. I cant understand how teen kids can come here every day. They all must have rich parents.

Five Guys and Me. I love love love five guys. Juicy burger, free peanuts and "small" fries that overflow into the bag. No complaints, just burgers.

I've heard good and bad things about Five Guys so I decided to try it one day while in the neighborhood. I ordered a small cheese burger and a strawberry milk shake to go. Total was ~$11. They offer free toppings for the burgers (lettuce, tomatoes, pickles, onions, etc.) but I just kept light and ordered a small cheeseburger with lettuce. I've heard good things about their fries from previous yelp reviews, but unfortunately, I didn't order them. I opted for a strawberry milkshake instead, I believe they only have one size. Expect a bit of a wait around lunch time (they make it on the spot). It was a pretty solid burger. The meat was so flavorful and juicy, not chewy at all. Melts in your mouth. The strawberry milkshake has a watery consistency, but I prefer my milkshakes thicker. HOWEVER, you taste small chunks of strawberry throughout the milkshake, which I absolutely loved.

First time having Five Guys! So good . Will return again . Nice staff. Give it a try yall you wouldn't be disappointed.

orders are getting smaller and smaller. when you charge $10 for a side of fries, you need to include a substantial amount - your customers can tell you're skimping and it hurts the brand. this was for delivery via ubereats btw

Their burger patties are great and toppings are toppings - but for ten dollars I would expect a MUCH better bun. I ordered an "All the way two patty" burger and the grease and wet toppings turned the bun into a sloppy mess that disintegrated shortly after I unwrapped it. Five Guys - you gotta come up with a bun that can handle the rest of your burger - because your current one cannot.

I ordered a double cheese burger, medium Cajun fries and an Oreo Milkshake. Price is not cheap, $20 for lunch. When I order burger, I always get a milkshake. To me milkshake always goes well with burger. Normally their burger is pretty juicy. But, this time the patty was kind dry. Fries and milkshake didn't disappoint me. Yes, I would definitely going back again.

It is simply the best hamburger I have ever tasted in my life. I used to think that Shake Shack was unbeatable, but Five Guys is just better. That is if you're looking for this type of burger: t is a little bit greasier (the burger, not the bun), the fries are excellent, specially the Cajun fries. This is burger that you have to try if you're ever in the cities that are served by this, the fastest growing fast food restaurant in the US. It is on the expensive side of the fast food spectrum, but it is well worth spending those extra dollars.

Food is pretty much what you'd expect for Five Guys. Pretty good but not amazing burgers, with plenty of free toppings. Fries are good when they're fresh, and not so hot otherwise. There are shakes, but they're not really the point here. And there are peanuts, but you don't really want their peanuts. The downside of this particular place is that the online order estimates are usually off by five to ten minutes. I've had my order almost be on time once, but that was unusual. It's been significantly late every other time. This isn't a huge deal -- I just take whatever time estimate they give me and add ten minutes -- but it would be nice if they got the estimate right.

The service is ok there.... The food is always really good!!! I work in the area and buy lunch there, the only thing is the loud teenagers that come in. Or the homeless people... It becomes uncomfortable. But overall the staff is cool

I ordered my food through the online menu. I can tell you it worked out pretty well. The only thing is that I don't like how they serve their fries as they just what looks like they just take like three scoops and dump it into the bag with the cup after. Really? It got really messy when distributing out the lunch to my coworkers. Otherwise, the burgers are great, don't get me wrong. The burger felt like it was a double stack while really it was just a fat burger. Next time I won't be getting fries.

The workers here are incredibly kind and meticulous! Ainsworth took our order and made sure our burger was cut in half just was we had asked. Our burger was delicious with so many good toppings on it! I hope the management here really takes care of their awesome employees! Thank you

A brand new Five Guys has arrived in Brooklyn's Metro Tec plaza. Watch out BK the most delicious bad for you, heart attack on a bun burger and fries awaits jusy steps from the A train. Go ahead. Go on in. Ya know ya wanna.

Good and fresh. I called ahead and enjoyed my order at the restaurant. I really like Five Guys. The fries are so good. I got a grilled cheese and asked for lettuce and tomato. I think I'm going to do that more often! This location is loud and busy. Ppl tend to eat and get out of there really fast.

K and I came here since K only eats chicken and at the bridal shower...there were quiches and K doesn't eat quiches and won't even try it. The bridal shower left K super hungry and we came here, since a burger is not foreign to K. We both got a burger and I want to say this is the WORST LOCATION EVER. We shared the fries and I usually love their spicy fries and this was disgusting! THIS LOCATION SUCKS! Too many damn people working here and yet none of them has it together!

Don't expect service to be quick since burgers are made on the spot, so there is going to be a wait time. I extremely love five guys burgers since the meat is made fresh and is hearty, but not too much. Also, you can put as all the toppings you want on the burger at no extra cost! For a $6-7 burger, that's not too bad. If you don't like burgers, at least try the cajun fries! You can't miss it. For $3-5, a small fries is a lot. They fill up the cup and add extra to the bag. But, if you don't like cajun, there's always the regular fries. The fries taste better than fries at other fast food chains. Also, they have amazing milkshakes that allow you to add as many mix-ins as you like at no additional cost as well. There's also free peanuts that you can take.

This Five Guys Burger is the best location! The workers are so helpful and polite each time I order from here especially when your order was prepared wrong. The manager made over my whole order for the mishap (which tasted really good). P.S. If you want really hot fries straight on the fryer, just tell them no salt on the fries so they can put in new fries for you :)

One of the finest establishments of the century due to its myraid of options for the shake. My personal favorite toppings include doublestuff oreo, vanilla, and chocolate; MLK was also refering to a combination of these flavors in his I Have a Dream speech because he foresaw this goodness. The burgers pack a flavorful punch on the level of Muhammad Ali and the menu has options for double patties in addition to traditional burger toppings and seasonings. Last but not least, their earth shattering, heaven subduing, and heart stopping(I had a heart attack in the middle of eating but I had to come back to life to rate them on yelp) peanut oil fries. Only reason why I docked off a star is because they didn't include the hidden medical fees on the receipt after I finished this good ass meal that Ghandi would break his fast for. Smh, the individuals below me are complaining about the wait times but Noah waited 40 days and 40 nights to get a taste of 5Guys. When you order large fries, the employee personally makes eye contact with you as he scoops up 3 servings to bid your soul goodbye because you'll stop breathing after finishing them. Thats all for this review for now, I'll be back here for another meal sometime soon(in my next life of course because I'm typing up this review from heaven right now)

Truly love this place. After five guys came to NYC I have not walked into a McDonald's. Fresh burgers fresh ingridients fresh potato fries & free peanuts while you wait. No issues with ordering online & picking up food.

So after shopping downtown my son says he wants this place. He goes for the double burger n fries and a drink. When I seen the total of $16 I was like what ???? He seem to enjoy it I just think they should have cheaper prices.

Five guys is one of our favorites. Always a good burger. Fries are the best in the city! Shakes are good as well. We eat in some, there are also plenty of seating areas outside in the area and order it to go!

Friendly service and they make a good burger (double patties!) I get the burger all the way (make sure you get extra napkins) and a small fries (they always give way too many fries) They make each burger from scratch so they will not be the quickest, but it's worth the wait. Prices are decent...

They claim to be the best burger. However, they are NOT. The burger is okay, but definitely not the best. Plus, the bacon is pretty dry. Most importantly, they let everyone, no matter whether customer or not, use the restroom, and the restroom is not clean at all.

This place is terrible. Their burgers are dry af. Had me choking up a storm. And the place was dirty

Very disappointed. Not the Five Guys I used to know. Please please please. Management get it together. They cooked the patties first before anyone takes orders. Tastes completely off when it's cooked twice. Get it? The cheese it's not even melted. You imagine it. This employee also purposely forgotten putting vegetables inside a burger, I get it it's early morning. But at least be a decent f**** human, Toussaint.

Lapin and I live close to this location so we come here often. Lapin loves the burgers and get them quite often while I usually order the fries. The food is delicious and it is served piping hot. The burgers are a bit expensive especially for fast food but it is cheaper than Shake Shack. The staff on this location though, is sometimes hit or miss. Sometimes, they can be nice other times, they couldn't care less about you. They would be in the back room behind the register just chatting it up while you are waiting to place an order.

Single patty with cheese, mushrooms and onions, very good, enjoyable. Fresh French fries could have been a bit crispier and with less salt, overall clean place nice staff and good food, what else can I ask for?

This location was my first experience with five guys and frankly I'm disappointed in every other locations I've been to after this one. This location was always clean and the workers are amazing. During their busiest times, their communication is clear and impressive. Orders are yelled while everyone else says "got it". I haven't had a wrong order yet and I came to rely on this location in my college days. Often times, I have 30 minutes between each class to find food, order, eat, and get to my next class. I always came here because I would have enough time for all that and be a few minutes early. (NYU Tandon BTW for distance reference) whenever my order took a little longer (only because the order was found wrong in the chain of workers or I had to wait for the next group of Pattie's) I was offered a little something for the trouble (extra patty, fries, free drink etc). If I'm ever in the area and I'm craving a burger or I'm on a time crunch I know I can rely on this five guys!

Love the perfectly cook burger with cheese. The fries are good but a little soft. The "chocolate" milk shake does not taste like chocolate at all.

Rating this 5 stars mostly because of the awesome staff here. I love 5 guys in general but they know this location is huge for them. It's also very convenient for me. If I installed a fire pole by my desk I could just slide down it and be by the register. The one by where my coworker lives give you the option to add Bacon to a milkshake. I would love that option here. Just saying.

I go to five guys pretty often because it's right next to my school. We also have a shake shack nearby but five guys is closer and sells bigger burgers so I rather come here. The burger is perfectly salted and comes with a lot of toppings. I usually just order a burger with lettuce tomatoes and grilled mushrooms and mayonnaise. They also have peanuts for you to munch on while you wait for your food.

It's basically your typical Five Guys establishment. One thing I appreciate about Five Guys is the chain wide consistency. Whether NYC or Florida, I know I can count on getting a good burger. As for this location, I particularly like it because it's never crowded whenever I've been. Plenty of seating and clean. Best of all, it's just around the corner from where I live.

I used to walk by this place and shake my head at all the people with their bags of grease, stuffing their overindulgent gluttonous faces..... Now I am one of them! After not eating a fast food burger for about a year (I love my arteries), I got a strange craving for a greasy burger so I decided to go to none other than Five guys. I usually get just lettuce and tomatoes, but hey.. its been a year since I've had a burger so I decided to take full advantage of their huge variety of FREE toppings which include grilled onions (yes please), jalapeno peppers, grilled mushrooms, relish, green peppers, etc. So I loaded it up with a bunch of things that probably made the sandwich much unhealthier than it already was. Hands down, best burger EVER! It was sooo good and juicy. It was like a party in my mouth. I was instantly upset that I order the "little cheeseburger" (which is actually not little) vs the bigger one. I am officially back to eating burgers. I tried the cajun fries which I didn't like. I thought they were gonna be similar to checkers or popeye's seasoned fries, but these were much too spicy for me. I've since been back and tried the regular fries which are quite delicious and they give you so many! I think Five guys is too awesome to be considered fast food!

It's as good as a fast-food burguer is gonna get. Their fries are also very famous and they offer nuts as a conplimentary appetizer. Sounds weird, but it's good. I definitely recommend visiting this franchise if you're ever in the mood for fast food and want a burguer.

Slowest service ever! I went in tonight to get a small fry, It took 28 minutes (I timed it). I didn't order anything else but a fry and when I asked what the hold up is, a rude male employee replied, "we go in the order it was placed, however they were past my number!! Even if it wasn't, that just doesn't seem efficient. So when one of the other employees tried to make the fry, the same rude guy instructed him not to make that order (my order) and to complete an order way past my number. It was so incredibly unprofessional and not efficient what so ever. Next time I go to Shake Shack! Or the million other burger places in that area.

Let me start out by saying, I love Five Guys...best burgers around!!!! With that being said, when I ordered from them in the past just for myself, I never had a problem. I recently placed an order in my office for 7 people. Not only did we get shorted an order of fries but they mixed up some of the orders. Each order was brown bagged separately with the persons name on the bag. However, when I bit into what I thought was my burger, it had jalapeños....I am allergic to jalapeños and this could've gone very bad very quickly!!!! I called them and spoke to the manager to point the severity of the mistake and all he said was "I'm sorry this happen to you"....believe me when I say I was not trying to get anything out of it. I only wanted to point out the severity of their mistake. Food allergies are NO JOKE and should not be taken lightly.

If this is the standard for hamburgers, I feel sorry for those people. This is a franchised greasy spoon with pretty decent burgers. I don't want to completely throw them under the bus, but man! I've had much better burgers at In&out ... And that not saying much. Ok, I'm a little harsh, but I expected more based on what I had heard... Maybe it was just this location ( New York -- Brooklyn). I wouldn't recommend this location . However, I have a feeling that it gets better at other locations.

Heard so much about this place that I had to try the food but I was not impressed!Actually, what I liked most were the free peanuts. I had a cheeseburger with fries and was not happy especially paying the such a high price! I definitely prefer five napkins or shake shack over five guys any day!

As busy as this location is, with the clientele that are always rushing (school, office lunch hour, courts, etc..) the counter folks congeniality is first rate. It sets the mood for a rewarding meal. The prices here are in par with the other eateries nearby, so expect to drop $15-20. The patron bunching ebbs and flows, but stays quasi-congested. But as busy as this location is, it stays fairly clean. That's a plus.

Eh. Burgers are okay if you like em cooked all the way through, with most of the flavor provided by toppings sloppily piled on. Shake Shack and Smashburger (both nearby) are much more satisfying alternatives.

I used to really like Five Guys, but lately it hasn't been doing it for me. I would walk a few blocks more and go to Shack Shack instead. But I would recommend getting the fries here. It has a hint of peanut flavoring because they use peanut oil to deep fry them.