Lorrie Kola
Google
If I could give zero stars, I would!!! The customer service at the North Miami Flanigan’s was absolutely horrible. I’ve been an avid customer of Flanigan’s for several years and have done several other reviews that were superb for other locations but this location has by far delivered the worst experience I’ve ever had. I placed a takeout order for a 50-piece wing and a Rockin’ Rib Roll. When I arrived to pick it up and asked for blue cheese sauce, I was told I had to pay for it. I didn’t even get a small starter sauce or anything.
Never in all the years I’ve ordered from Flanigan’s have I had to pay for sauce for my Chicken wings especially when dining in. So why the upcharge for takeout? I was told by the manager, whose name was Kash that it was their policy, and they went ahead and blindly charged me for it in the past. I’ve never seen sauce charges on my previous receipts, and it felt like a total scam.
I mean I don’t mind paying for the sauce but it was the attitude behind the delivery. To make matters worse, the young lady working the front desk couldn’t be bothered to even acknowledge me when I walked in to pick up my order. She was too busy chitchatting on the phone - no greeting, no eye contact, just straight up rude. As for the manager, her attitude when she approached me was just as bad. When I mentioned I would be leaving a review about my poor experience, she had the nerve to say, “Don’t worry about it, we’ll do fine.” Absolutely unacceptable. There was a young lady who was willing to give me a small sauce at no charge before I left as a courtesy but because the attitudes were so terrible I had to get out of there fast. I had to go to Publix and pick up some blue cheese just to eat with my wings. WHAT A TOTAL DISASTER!!!
I will never return to this location, and I strongly recommend others think twice before going. If this is what they consider acceptable customer service, then they’ve already lost the meaning of hospitality. Do better. The manager and front desk take out girl need to go back to Customer Service 101 training. I still can’t believe this happened. I was sooooooo disappointed! I couldn’t even enjoy the food because the service was so bad. Wow 🤯