Diego G.
Google
I normally visit this Kendall location with family and clients, and had pleasant experience, until today. We had a party of 6 for lunch. After we finished our meals I enquire the server about the ongoing promotion (which is clearly advertised at the entrance of the restaurant) of expending over $100 getting a $20 Dollar credit. Our bill was over $178 US. Our server stated that they had runout of vouchers, therefore we needed to order ONLINE?.
I asked the server to please ask her manager about the advertising in front of the restaurant.
A few minutes later while we were leaving the restaurant, a young lady by the name of Dayanis Hernandez whom claimed to be the general manager stated in a very disingenuous manner, " oh well we runout of voucher as the promotion is limited as available ". I replied saying, "very well, you should remove the two big signs posted at the entrance, as the signs don't specified about limitations. It can be construed as misleading advertisement". Ms. Hernandez responded in a very rude manner...yes we will be removing the signs and in a very derogatory manner stated "hope you have a pleasant Merry Christmas". I replied saying " excuse me...are you trying to be smart-ass with me? She responded "Oh not with a very arrogant smile.
I have been in the hospitality industry for many years, and had never confronted with such vulgar approach, specially from a person whom is supposed to be a General Manager. I am very disappointed and very surprised to see such a successful company such as Flanigans allowing their staff members to use such poor judgment and low skills customer's approach. I hope corporate look into this matter carefully and try to train their manager(s)
to have a more friendly and honorable approach towards customers. Its not about the money....its about the principle...appreciation towards the most valuable asset in the hospitality industry....The Client. Best regards,
Diego Garcia