Sara M.
Yelp
It was definitely OK, which was good enough under the conditions. But I have to add, that one member of the staff went above and beyond for us and I have to compliment the management for that. She made a meal available when we really needed it, and it was tasty too. It was a place to sit and eat it, with bags in tow. Which apparently is not that easy at Laguardia. We walked very far to find this as we had a sadly long layover. Our original flight was cancelled in schedule restructuring a few months ago, so our 2 hour layover, for a meal turned into a 5 hour layover. And problem with our incoming flight cause an equipment change that added at least an hour more. But rather be safe of course.
I have not been to LGA since the new terminal was built. Having flown to and from here since the 70s, it is a welcome change. We had heard there were plenty of good restaurants for layovers, because it you destination is NY, you have better meals in mind. But the layout of the gates and eateries is wild and far apart. We walked a long way looking for more than a walk up window. This was it. But totally packed and with tables only a few inches apart and nearly all customers with bags, like us. We were greeted immediately and told it was full but with a quick glance around the host said she could get us seated in 5 minutes or so. True to her word, she did. But could we squeeze through to the tiny table for too, amid a sea of others and their bags? We could, but barely, and we are small people.
As we sat down, we saw the QR code on the table to order. We have never learned this system so we asked for help, and she immediately took over, even reading the menu to us. But a quick choice for a NY staple was made for each of us. A meatball parmesan and mozzarella on an Italian roll. Perfect. And drinks. All came quite soon, perfectly hot and classic. Even in an airport this should be expected. After all, it is NY. The table of folks adjacent to us changed over mid meal. Quite an endeavor for all of us. They played with the QR codes, ordered little and left. Not a great system really for many people.
My feeling is if you can get by with a slice at a walkaway counter near your gate, do it. This was good food, but very complicated, even just sitting there, though the food and staff were just fine. Even if I was handy with QR code ordering it, would have been a substandard eating experience, even for an airport, other than the actual food and one wonderful staff member, whose name I wish I had gotten.