Tina P.
Google
I strongly recommend not attempting to walk in. We arrived at 4:40 PM as a party of 5 and were told the wait would be about an hour. By 6:30 PM — 2 hours later — I called and was told a table should be ready around 7:00 PM, and we’d get a text when it was ready.
No update came at 7:00 PM. At 7:47 PM, I received a text saying our table was ready, with a 10-minute grace period. We were more than 10 minutes away by then and missed the window. I asked about coming around 8:30–8:45 PM, but was told a table couldn’t be guaranteed.
At 8:30 PM, I had an AmEx Concierge contact the restaurant and was told there was no wait for a table (we were now a party of 3). Based on that, we gave it one last try and arrived at 8:40 PM. The hostess initially said it would be just a few minutes — then after waiting a few minutes, revised it to 45 more minutes.
While we waited, we saw a party of 5 arrive at 8:45 PM for their 10 PM reservation. The hostess offered them a 3-top (if 3 sat and 2 stood), and she seated them immediately. This seemed to confirm that there was, in fact, an open table of 3. It also seemed that they are open and flexible to making adjustments, for the right party.
I get that waitlists aren’t an exact science, but after 4 hours of shifting estimates — from 1 hour to 2, to 30 mins, to “no wait,” then “a few minutes,” and another 45 mins — it felt inconsistent. I called it a night after 4 hours and left at 8:45-9 PM.
Based on this and another review mentioning walk-ins being seated out of order, it seems the system could use more structure. Clearer communication or even doing away with the waitlist altogether would go a long way.