Lesley C.
Yelp
It saddens me to update my review to a 1, but I would literally give them a 0 if possible, after today's experience. We got better service at Akasaka and McD's today, and also at DQ's/Orange Julius in the afternoon, along with a Taiwanese Bakery this morning.
We have been customers of Foo Foo Tei for more than a decade, but today's experience was the WORST ever. During the pandemic, we supported Foo Foo Tei by ordering takeout when there was no dine-in. Today, we were on our way home and were craving both something from Akasaka and from Foo Foo Tei. We ordered from Akasaka first, and then drove to the (nearly empty) parking lot of Foo Foo Tei a little before 6 pm.
First off, there was a random wooden chair in front of the door, that I had to move in order to get through the door, and then when we stepped in... we were ignored for more than 10 minutes. Only less than half the restaurant was full and there were 3 servers. So we stood off to the side, and tried to stay out of their way, but no matter what, they were annoyed with us. Second, we wanted to take a quick look at the menu, which one of the servers had in her hand, because we were debating between 2 separate ramens, but NOPE she told us to step back outside in the 86+ weather, with the sun shining/reflecting off the faded menu, to look at the menu. We stepped back inside and when another party came in, they DIRECTLY went up to them and promptly seated them while ignoring us for minutes.
Even though we had been craving ramen from Foo Foo Tei for months, this sort of experience left a really bad taste in our mouth, we ended up just leaving. When we finally got to the parking lot, they were like "wait, wait!" Like... now we are human people? We ended up leaving because 3 servers all "eyed" us and saw us there but what basically would have been 2-minute order at the cashier became a waste of 20 minutes.
We are always mindful of busy-ness and small mom and pop businesses, but customer service has gone way down (in general) these days. It is absolutely disheartening that what was once our favorite ramen shop in the area will no longer get our business.