David C.
Yelp
I usually try to avoid places that are cookie cutter, especially when they are considered upper tier. Why, you ask? Because there is an expectancy of premium prices but a hidden implication of barely mediocre to terrible food. I suppose if you don't eat out often, you might be wowed by the presentation of such places; but from a learned and more experienced palette, I can assure you you are usually setting yourself up for failure. Being the open-minded person I am, however, I decided to forgo my natural instincts and give this place a chance.
I suppose it would be fitting to say I was disappointed, but could I be disappointed if it was what I expected? Grades are relative and open to many metrics, but sadly we must judge upon the merits as presented. This is a restaurant which garners a lot of acclaim and is often opened up in expensive, popular, high traffic areas; to wit you would expect a great deal of success and ostensible quality.
This is why you have people like me, who are not only not afraid to tell it like it is but have a fair and vast wealth of experience from which to offer comparison. Sadly, it is very difficult to afford this establishment any points at all.
To begin, while the staff is well trained and courteous, the establishment as a whole is disorganized. Having parking validation changes which one cannot know until one pulls up to the gate, at which point one is stuck and invested in this endeavor, is as much a fault of this restaurant as the property management's. Additionally, as I placed a to-go order, I was quite perplexed when I entered the restaurant and proceeded to the front desk, only to be directed further back to a secondary carryout area. Perhaps this has been done for worker and kitchen efficiency and to avoid theft of mobile orders, but other solutions exist; which would not be too much of a hindrance on the company's bottom line, I might add. Further, despite arriving a few minutes early compared to my estimated food completion and hand off time, my food was not only already ready, but had already become bone cold. Nary an ounce of warmth was to be discerned anywhere.
Should or could I perhaps have arrived earlier? Perhaps. It was, however, Friday evening; and at peak time. Ascertaining and anticipating an early preparation time was unforeseeable; or a lack of sustained heating for the warm dishes (food). Likewise, the food items were not in a separate bag from the desserts (cold).
The prices are not impressive though I suppose some may venture here for the Happy Hour or the takeout deals. But to be a deal, that which is interpreted in kind must have comparative, respective, and absolute delineable value. While this establishment receives much acclaim, recognition, and sales, I cannot see a single rational reason why. Therein lies the question: how can there be value where there is no quality of product?
The fried chicken sandwich is bland; unseasoned; lacking moisture, marinade, and sauce; sightly overcooked; and uninspired. The pastrami melt is barely passable but nothing new nor noteworthy, invoking the most exhuberant "meh" an angsty undergraduate art student could muster. The street corn and falafel side dishes, while better, are still cold and lacking "something". Ironically enough, the skillet corncake-- seemingly the afterthought of the meal, the red-headed stepchild, as it were-- is the star by far. While it would be better if it was warm, less sweet, had fluffier insides and crispier edges, and perhaps a spicy, flavored, or tart undertone to lend some gravitas, it is the best tasting, best cooked, and most unique dish I consumed on this occasion. There are actual corn bits cooked into the cornbread, which I quite fancied. I decided to add some raw organic white blossom honey and vanilla extract for a finishing touch. Star anise would likely go well, but I wasn't looking to channel my inner Rachel Ray this evening, friends.
Unfortunately the desserts all vary from pedestrian to slightly passable, but still poor as an economic choice ("why" would I eat this). The devil's food chocolate cake is very bland and lacks flavor; and is nowhere near rich enough. The thing I have heard so much about for so long-- the Jefferson donut with creme brulee filling and crystallized sugar top-- is ok. Not enough custard filling; would have been better if warm; and lacking other notes, e.g. cherry tart or vanilla. It is distinctive enough to try once. To eat it regularly or become hooked on it is about as likely as DC and other major liberal cities becoming safe and peaceful.