Fountain Lounge

Service differed per staff. Some staff were excellent and exhibited excellent service, while some staff could use reminding of the importance of customer service when servicing customers. Enjoyed dinner here on Monday. The service, food, and atmosphere were great. On Wednesday, we decided to have breakfast here. While the lounge was not crowded and there was no one other than my husband and myself waiting to be seated, it took the more than sufficient staff longer than 10 minutes to seat us. There was absolutely no greeting or response to my greeting. We ordered coffee, and by the time we chased someone down for cream, the coffee was no longer hot. A young woman asked (almost under her breath) if we were ready to order. We gave her our orders, and she walked away. Her attitude almost seemed bothered even though we were as kind as we could be (I never express dissatisfaction in eateries for fear my food might suffer). Fortunately, things picked up, and the young woman who refilled our coffee was very kind as well as the gentleman who served us our meal. The breakfast was very good and more than met with my expectations.

Shalayia made my visit extra special . . Michelle the cook at the buffet omelet to order was very efficient and showed a lot of patience to all of the guests. . Food was amazing . I definitely will be coming back . From grits , biscuits and gravy , fresh made to order omelets . Huge selection. Of fruit , breads , parfaits … the variety was endless. The beignets were amazing !!!!

It’s funny, I frequently stay at the Rosevelt Hotel for business, but usually go to other restaurants for meals. I forgot how pleasant just having meals at the Fountain is. Breakfast at the Fountain is delicious. Shakaig is an incredibly attractive and friendly server, and Michelle at the omelette station makes great omelettes.

One of my favorite locations for breakfast is at The Fountain Lounge at The Roosevelt. I am a frequent visitor to the hotel, and every time I stay, I eat at The Fountain Lounge. I always request to be seated in Glen’s area because he is by far the best waiter I have experienced. He knows what I want to order without having to ask, and he is always attentive and ensures my experience is better than the time before. My last visit was for a birthday, and he catered to the whole table. He ensured everyone was satisfied with their order, and he went above and beyond for each person in the party. He is very professional, and I commend him for his dedication and awesome customer service. If a breakfast item on the buffet is not fresh, I just inform Glen, and he corrects it immediately. The food is always great, and the omelet bar is very good. There are several options at the omelet bar, and each omelet is prepared based on the customers selections. Also, I recommend the shrimp and grits located near the omelet bar. It is seasoned well, and gives you an authentic creole experience. I would highly recommend the restaurant. Even if you can not make it for breakfast, they reopen at 5 for dinner, and the dinner is good as well. I’ve never had a bad experience, and I have been well over 20 times for breakfast and dinner. Also, ask for Glen, but if he’s not available, I know the others will be just as great. They are all very professional.

Our experience is the Fountain Lounge has more a restaurant vibe with music and a bar than a lounge. The cocktails are very good but I felt the food seems more the reason people come. The food is also very good with a fairly wide selection. The service was good and we really enjoyed the piano player in the evening. Slightly less formal than the Sazerac bar but still a lot of fun and good food.

Excellent!!! Excellent!!! Excellent!!!My daughter and I spent 2024 Mother’s Day weekend at this wonderful hotel. We were immediately greeted by warm and friendly staff when we drove up and more professional and courteous staff assisted us with our belongings. The front desk staff were outstanding and very accommodating to our needs. The gentleman that carried our belongings was very knowledgeable about great places to tour in New Orleans and recommended Carl’s Fried Chicken, which was very delicious. The young ladies that took care of our room did an excellent job. The bed is so comforting after our manny outings and the spectacle shower makes you want to stay in the shower much longer that a normal shower with so many sprays to comfort your body.The concierge at the hotel was very helpful in our navigation the city. We will most definitely stay here at our next visit to New Orleans. Such a delightful hotel.

Not good experience at all . Service was disjointed and lacked training . Food was beyond subpar at price point . Salad and boiled shrimp were good . Gumbo tasted like burnt roux and salty . Fish entree was severely over cooked , steak was cooked bloody rare when I ordered medium rare . Potato gratin was missing and served after I finished half my steak . “Supervisor” was making rounds to every table but I guess just for lip service as he asked me how my steak was and I was honest and told him it was too rare and I ordered medium rare . All in all pretty much a train wreck . Also another person to get tip scammed . We were a party of two and they added an auto-gratuity of 20% (menu says 5 or more ) . I usually tip 20%+ but it irks me that they did this. I mentioned it to the server and she said she “accidentally” tagged this as a large party order . I told her I saw this happens a lot by accident (several other reviews) and left the 20% would have upped it to 24% if they didn’t do this .

It was our last night in New Orleans. We were a party of 5 (stayed in their hotel suite for over a week). The host was going to sit us at a table of 4 and move a chair over from another table for us. I said that was ok. I saw him tell this “short, bald, white waiter” who got upset and said no. The host sat us there anyway because he was embarrassed and was extremely professional about it. However the short, bald waiter refused to wait on us. We sat for 30 minutes and finally got up and left! Hilton you really need to do better. I spend way too much money to be treated like this. Oh and the table next to us was a 6 chair table with only 3 people sitting there and they were being comfortably served. My husband has a Marriott membership and after this week we are switching over because we had to many issues overall with our stay that week!