Fountain Lounge

Speaking on behalf of many customers at the time when my partner and I dined here, I can safely say that they were very understaffed because we got served very late, waited for a long time to get our food, and had to ask many times for our needs to be met. Even though we were in a good spirit, I could see how the lack of service would drive other customers mad. Since we decided to not go for fried chicken on that day (Monday), we were told that we could only order the soup or the salad, so we ordered all 3 of them. The la salade maison, which really just meant house salad in French, was okay, because it was just a mixture of watery vegetables, which would be very hard to say that it's exceptionally good. The pear salad had so much arugula and definitely not enough pears for the price. The goat cheese was crispy fried pretty well, though. Finally, the gumbo was too oily and watery, as the roux wasn't sufficient in defining the texture of the dish. It also didn't have enough rice, chicken, or andouille in general. My partner did not like its flavor, citing that it didn't have the right kinds of seasoning. While I understand that for those that have credits, this may be one of the few restaurants in the hotel where the credits can apply, I still wouldn't recommend it here. The only grace I will give is that it looked like people's fried chicken dishes were tasty, even if I did not have any. Once again, service needed a lot of improvement, for those that care about it.

We ate here a couple of times during our stay at the roosevelt. The food was generally alright although I thought the coq au vin was ordinary. The morning breakfasts were great and the service in general was 5 stars. Ofc, it is on the slightly more expensive side, but that is to be expected given it's location inside the hotel !

Had dinner here several nights in a row while conducting a seminar in the beautiful Waldorf Astoria Ballroom. Enjoyed the Short Rib Bourguignon so much that I had it 3 out the 4 days I was there. It’s a small plate, but was the perfect amount if you’re not super hungry. Had it once dining at a table and twice to go. Two servers there were wonderful: Jada and Terriona. They were so friendly and both recognized my team and me each night we came back. They recommended the beignets and they were fantastic!!! Highly recommend!

Had an amazing steak here! Charmaine, my waitress, was attentive and gave excellent recommendations on both food and wine. The beignets are also a must-try—freshly fried, perfectly coated in sugar, and absolutely delicious. Highly recommend!

What a beautiful evening at the Fountain Lounge. Terriona attended to my table quickly and she efficiently shared about the daily specials. I ultimately ordered the Sautéed Garlic Shrimp with butternut squash risotto. The presentation was beautiful and the flavors were rich and creamy. Also, Eddie kept my water glass filled and made me feel special and welcomed. The ambiance at the Fountain Lounge is classic luxury. Plus, the staff is always on point. They even remembered my special occasion when I last dined there. Plus, the team was attentive and quite friendly. My only complaint is that the piano is no longer there. Apparently, the powers that be decided to remove the soul of the restaurant. In the days of old, a pianist played sets during dinner. Not only did it make guests truly appreciate the musical style of New Orleans, but the melodic music also drew others into the restaurant. What a shame to have lost the heart and soul of the restaurant. Yet, the staff does their best to create a warm and welcoming environment, while the chefs provide truly top notch cuisine. Whether staying at the Roosevelt or simply enjoying the French Quarter, the Fountain Lounge is a perfect place to enjoy delicious cuisine and top notch service.

Bria was an amazing bartender and server. Made me the best French 75! It was so good, I had to get two. The blue crab Beignets were phenomenal and an amazing happy hour selection, thanks for suggesting them Bria! Great food, great, service, great atmosphere. 10 out of 10!

I went to the fountain lounge and Ashanti went above and beyond to contribute to a great atmosphere and amazing drinks. It was hands down the best martinis I’ve ever had in my entire existence. She is so sweet and extremely knowledgeable about liqueurs and flavorings. It was literally a 10/10. Everyone i know will hear about this experience and that they HAVE to visit here anytime their in NOLA!

Sunday night, only one proper waiter for the whole dining room and two servers. They were severely short staffed. Food took long time to come out. Bread service didn't include bread plates, food was mediocre, steak chewey at medium rare. After the first drink couldn't get another one because waiter didn't have a chance to come by. The person started cleaning the table while we were still finishing our plates, they almost took the glass out of my husband's hand. Usually at all these American "5 star" hotels food is not that great, but at least service and ambiance is OK, but here it was something else. Hence 2 stars.