majfeldbach
Google
Having previously stayed at several Four Seasons properties and experienced their renowned service culture, our expectations for this stay were understandably high - unfortunately, the hotel didn’t quite live up to them. ||On the positive side, our room was classy, elegant, and very clean, with a spacious and well-designed bathroom. Housekeeping stood out as one of the most impressive aspects of our stay, displaying exceptional attention to detail and care. The breakfast was another highlight, with a wide variety of both local and international dishes, and the service there was attentive and efficient. We also truly enjoyed the SPA, which offered breathtaking panoramic views of the city and excellent sauna and jacuzzi facilities. ||However, several aspects fell short of what one expects from the Four Seasons brand. Our dinner at the hotel’s Chinese fine dining restaurant was disappointing - service was disorganized, with dishes not served simultaneously for all guests at the table, and major items like duck and chicken were unavailable, leaving us with limited options despite good taste. The Club Lounge experience was especially disappointing. While the food selection was a highlight, offering a wide variety of local dishes and some excellent Chinese red wine, the service was far below expectations. Despite four attendants being present, one spent time playing on their phone while two others were engaged in a private conversation. This left only one person actually attending to guests. There was little to no attention to detail, and the atmosphere felt unprofessional and disengaged - by far the weakest Club Lounge service experience we've had. Lastly, although our room was clean and maintained, it showed clear signs of aging, with poor window insulation and several features in need of renovation. ||We sincerely hope to see improvements in the future and that the brand’s high standards will be more consistently implemented across all areas of the guest experience.