Four Seasons Hotel Silicon Valley at East Palo Alto

I treated myself to a spa/pool day at the Four Seasons Palo Alto. One thing I like about the Four Seasons - you know what you’re getting. All hotels are very consistent - except the pool at the East Palo location. The size is tiny, which would be ok but the music made you feel like you were at a low end Marriott at Vegas. Such an odd choice for this brand. If I didn’t have a spa appointment later - I would have left. Instead I put in EarPods to try and drown out the (very bad) techno-y pool music. It was so loud it didn’t work. Very unexpected at a Four Seasons Palo Alto I won’t be back…unless I want bad rave-y music poolside. |Valet and spa attendants were great though!

Not what I have come to expect from the Four Seasons. The restaurant alone is enough to make me never come back as there are no other options for food within walking distance. Restaurant served cold food, slow service, forgot items, servers did not know the menu. Horrible experience. On the bright side house keeping did restock a bottle of water next to my bed each night after seeing i kept one there while i slept. Felt more like a mid grade hotel than what the Four Seasons is known for. I won’t be staying here again.

It’s just not up to the standard of uncompromising luxury the Four Seasons markets. It’s on par with the upper end of some other national chains but not distinct. Rooms are clean, comfortable. Room service was fine. Staff were friendly. Ultra luxury experience after a long day of travel? No.

We loved our stay here knowing good and well this is a business hotel with the Four Seasons brand and service level. Emily at check-in was incredible in handling a difficult guest in front of us and immediately switching to a warm friendly smile to greet us. She offered local suggestions and even text me after our stay to add another recommendation. Great start to our trip.

One of worst four seasons I have stayed! The glass table top fell off from standing table legs, sofa bed was’t comfortable, room service was delayed, no view from room, no water served in the first 10 minutes at breakfast. Don’t eat these complimentary snacks. It’s sweeten your teeth off.

HI All, My wife and I had a reservation for someones wedding there , Over two months before weeding day (Unfortunately ) the wedding got canceled, This lovely hotel refused to return my money because of not having insurance. They first asked me to cancel the reservation saying they"ll consider that, but after canceling they refused the money and also refused to re instate the nights so at list I can use it. The travel agency supposed to tried as well, But I really don"t believe it, (Hotels.com). They both make good money , they should not be that greedy! I strongly suggest consider not renting their rooms, there are other nice companies which deserve your business, The plans change sometimes! They should not punish us. Art.

It’s called a luxury hotel. But that may have been true in the past. Or I would say it’s an old styled luxury - not modern luxury. The room I was in had a slightly weird angled wall. The room was broader from one end and narrow at the other. The TV was quite oddly placed at the corner of the narrow wall. The shower was a bit tight too. The bathtub looked very small as well. Service was good.

Outstanding friendly service. Great location. About 1 mile walk to downtown Palo Alto. Bedding is super comfortable. Wished they left the coffee service out a little longer in the mornings

Our stay at the Four Seasons Hotel Silicon Valley was nothing short of exceptional. From the moment we arrived, the service was impeccable--attentive, professional, and genuinely warm. The rooms are elegantly designed with modern touches, offering supreme comfort and luxury. The bed was one of the most comfortable I've ever slept in, and the attention to detail in the room's amenities was outstanding. Dining at Quattro was a delight, with exquisite flavors and top-notch service. The spa was perfect for relaxation, and the hotel's location made it easy to explore the area. Whether you're visiting for business or leisure, this hotel exceeds expectations in every way. We highly recommend it and look forward to returning!

My friend and I came here last night for the Apres Village experience for dinner! It was my first time at this Four Seasons, and the staff could not have been any more welcoming or friendly. As we were walking to our table, the hostess mentioned that we could move to one of the fancier, decorated tables with pillows and blankets and that they'd waive the fee! It was a great surprise and kicked off our experience on a great foot. The decor is VERY cute and festive, and it would be fun to come here for a holiday celebration with friends or family. Our waitress was very friendly and very attentive. Our drinks were good (margarita and hot cocoa), but the food wasn't spectacular. We had the cacio e pepe fondue, pizza margherita, calzone, and gnocchi. None of it really stood out as great, and most of it actually came out lukewarm at best (we both noticed that even the fondue was actually cold, despite being in a warmer with a candle). We didn't mention this to our server though, so not faulting her for this at all. The food was still edible and we still had a fun time. There were also two side dishes, but we didn't eat much of those. For dessert, I had the generous portion of homemade smores and my friend had the pear al forno. She didn't care for hers, but the smores were great and it was fun to roast the marshmallows at the table. Overall, although the food wasn't amazing, the staff and decor were excellent and I really enjoyed the experience. I look forward to coming back next year!

My guilty pleasure is a staycation at a nice local hotel...and living in SF and owning a restaurant in Redwood City, I decided to stay at this Four Seasons as I knew it would be a late night after NYE dinner. My friends were visiting me from out of town and so thought it would be a treat to stay at a Four Seasons! Even though we didn't check in until 1:30am.. we were greeted in our room with a wonderful surprise of a little NYE Dessert and a Happy New Year sign! (See pic!) it's these little "unexpected" touches of thoughtful elegance that is the STANDARD for most all Four Seasons I've come to expect! But THIS little dessert surprise was such a WELCOME delight after a long day of working. An ADDITIONAL SPECIAL touch that means so much to fur-moms like me (and the reason I chose Four Seasons!) is that they are DOG FRIENDLY! To the point that when we arrived they had a little bag of treats and a little "Four Seasons" Scarf (see pics). It's refreshing to know that hotels like Four Seasons understand how difficult it is to get a dog-sitter (especially during Holidays!) But the most notable and reason I write this review is to acknowledge the STAFF. From the reception at 1:30am check-in, to room service this morning to Francesca. I had to take Cali out for walk and ordered coffee for me and my friends and Francesca was friendly and accommodating even though it seemed she had just arrived for her shift but there was no one else to take the order. The in-room service was a treat for us and food is ALWAYS fresh and nicely prepared. What a WONDERFUL way to start 2025! Even though this location is not as exotic as maybe the Four Seasons on Kona or Maui.. when you're always working... and can't get away.. If you're anywhere between SF and San Jose.. I recommend .. give yourself a BEAUTIFUL STAYCATION at THIS Four Season! It's almost BETTER as it's only a drive away but their Hospitality Makes you feel like you're on a mini-mini-vacation.. even if it's only from 1:30am-Noon! THANK YOU to STAFF who had to work NYE and NYE DAY! You are APPRECIATED! We would NOT have had this beautiful experience were it not for you!! Happy 20205!

I went with my friend during my birthday celebration and I have no words. This hotel is amazing!!! The staff is truly nice and helpful. They even let my friend and me have a late check-in. There is a restaurant called Quattro. It serves amazing Italian food. Also, there is a high tea spot in the hotel which is lovely but I wish it had its part in the hotel instead of being in the middle of the lobby. The best part of the hotel is the room service and a great view of the mountains. The staff will bring your food inside and you don't need to take it from them. Also, they are very friendly. All in all, I will come back here.

Stunning location & thee only high-end hotel I have ever been to that charges their customers to charge their electric vehicles, ever. I used my AMEX Platinum card for all their perks at this hotel but, I wish I used my credit at the restaurant & not at the spa. The spa was not worth it by any means. The little hole in the wall Chinese Foot Massages are far better & a quarter of the price. The up charge on a mountain view is absolutely worth the money. The pool & gym are small but, very nice. Loved the salt water pool however, there is no hot tub... Merh!

This seems like the mostly random area so I was surprised at such a great experience. The rooms are amazing and very comfortable. The pool's very clean and the temperature is perfect. They have a great gym with 24/7 access and some great workout classes. Oh the food here is excellent too.

My to go for brunch, this time I went at Night and omg it didn't disappoint. Service is great as usual. Thank you guys !

Staffs working on the event, specifically 2 Asian girls: supervisor & server- unfriendly and no smiles, I was asking where's restroom and trash cans, give me look and ignore me, very unprofessional at 5 stars hotel

Wow! One of the best afternoon tea place I have tried and experienced. The 3H HIGH TEA at four seasons is truly amazing.Me and my girlfriends booked an advance reservation for 6 and the check in was smooth and the staffs are well trained and very professional. The High Tea menu they offer is a mixed of SAVORY AND SWEET selections of bread,pastries,desserts and crackers. All taste delicious and have high quality ingredients including the orange marmalade,creamy whipped butter etc. Also not to forget they have delicious selections of Hot and cold brew tea plus champagne which makes a perfect pair with their food. Kudos to the staff esp to Jonas as He did above and beyond for customer service. We will be back soon. Hopefully the chef will come out with a different food/pastries/dessert selections. Thank You fourseasons

This is for the tea service in the lobby. It was exceptional. We went during the holiday season and the hotel was decorated beautifully. I see why people would come here to be here. The tea and the service were top notch. It really was a great value too. My friends and I were seated on a sofa and two chairs, served our tea and lingered for 3 or so hours. The food great. We got so many wonderful pictures too. A top vale at 65.00 per person.

A Luxurious Staycation at Four Seasons Hotel Palo Alto "We recently had the pleasure of a staycation at the Four Seasons Hotel Palo Alto, and it was truly an unforgettable experience! From the moment we arrived, we were treated to exceptional hospitality and amenities. Our luxurious suite was stunning, with modern decor and a comfortable bed. The renovated pool and spa area was breathtaking, providing a serene oasis for relaxation. The amenities were thoughtful and generous, including a welcome gift and a complimentary breakfast buffet. The staff went above and beyond to ensure our stay was nothing short of exceptional. Highlights: - Beautifully renovated pool and spa area - Luxurious suite with modern amenities - Exceptional hospitality and service - Delicious breakfast buffet - Thoughtful welcome gift We thoroughly enjoyed our staycation at the Four Seasons Hotel Palo Alto and can't wait to return. If you're looking for a luxurious and relaxing getaway, look no further!"

For the price I do not recommend the four seasons. We stayed here twice before and the standards were soooo high and everything was near perfect. Two years later we chose this hotel for my surgery recovery...fairly confident that it would be the same experience. The first room we were put in was beaten down and worn. The lamps were splitting + cracked, one lamp had scuff marks on it, the carpet was frayed in multiple locations, bathroom vanity was torn up, entertainment center damaged + TV crooked. We showed the front desk pictures and have now been moved into a bigger room but now we are facing the 6 lane highway...this room is slightly better but also extremely worn. For over $800 per night this is ridiculous. We won't stay here again.

I came here only for the spa and I am so happy! Their customer service is top notch! I got a massage and facial and couldn't feel any better! Will definitely be coming back here for a spa day.

I have been a visitor here over the years...for meals, offsites and coffee meetings. First off, it's a very convenient but interesting location and is right in between Palo Alto and EPA which is interesting juxtaposition. If you know the area, you know what I mean. Another realization as I am writing this is that Silicon Valley does not have many high-end hotels. It is geared towards the business traveler who is looking for convenience and an in-and-out. In that sea of hotels, Four Seasons does stand out. The hotel is nice as you would expect though not as luxurious as some of the other Four Seasons I have had the privilege of visiting. Quattro is good, the conference rooms and service is great and you the location is great right off the 101 as well, and for that my dear...I give you 4 stars.

Beautiful lighting outdoors and indoor we sat in lounge next to fireplace felt like home during holiday. The food was delicious and excellent service. The Valet attendant was extremely polite and helpful beyond expectations. Thank you!

Go here if you're looking for a place that doesn't care about their security officers, they will lie to your face and tell them one thing but will do another, they let people go either right after their 6 month mark or just right before. Ahmed Tamni, the director of security, has a lot of personal issues that he seems he needs to work out before going back to this job, he will take things out on officers, he will schedule officers 7-9 days in a row with NO days off, and will wright you up with zero warning, only warning they give is letting officers go.

I don't understand why you are saying this now because I complained that same day and you could care less. you ruined my birthday.

We came here for their afternoon tea and were not disappointed! Our server was very kind and helpful, and each of the little treats were flavorful and unique! My favorites were the goat cheese & sun dried tomatoes, lobster roll, and matcha tiramisu. They even accommodated for a member of our party w allergies and made us a yummy potato/apple(?)/celery roll in lieu of the lobster roll.

The restaurant dessert had wonderful tasting apples, except for the fact I only got 1/8 of an ounce of apples.

Stunning hotel! My husband and I enjoyed our eight year anniversary little weekend getaway here, and wow what an incredibly luxurious hotel. We splurged and got one of the larger suites. The room was beautiful and the bed are probably one of the most comfortable beds we have slept in, in a hotel. I'm extremely picky about hotel pillows and these pillows were like fluffy clouds you could just sink into and drift off on. The hotel also smells absolutely incredible and lead me to buying one of the hotel scented candles to bring home with me. The hotel soaps and lotions also smelled just as incredible. I would say the only disappointing thing about this hotel would be the views, provided the location is right off of the freeway. Other than that, five stars for everything else. This was our first time staying at a Four Seasons hotel, but most definitely will not be the last! Hands down, one of the best of the best!

This is just a review of their afternoon tea. It was really a good selection of savories and treats, though it's definitely on the pricier side for what you get. I did leave hungry. They do have really interesting tea varieties including mixes and I enjoyed those. I felt like the service was very good and the setting is nice. I'd recommend it if you are in the area.

I came here to try the afternoon tea set with a party of 6. By default I was not able to place a reservation for a group this large but I just called and it was fine. Iirc, this tea set was around $60 and I thought it was pretty fairly priced given the food quality. I enjoyed every savory bite but the salmon was divine. They have a lot of in house ingredients such as the honey and sugar and that was a nice touch. The quantity was less than other tea sets but I prefer quality over quantity for afternoon teas. I would say the only thing to nitpick is the ambiance isn't what you might hope for when you think tea @4seasons as the tea is located in the lobby. I did notice the seating for smaller groups was nicer so I did appreciate that a group of our size was accommodated at all.

Excellent service at all locations in the hotel. Lovely tea experience. Fabulous cocktails.

A lovely hotel nestled into the heart of East Palo Alto, right off the 101 -- I was in town for a business trip, and that pretty much seems to be most of the clientele for this hotel. It's close to most major technology company offices, and it was easy to call Ubers and Lyfts in the morning without having too long of a wait. I wouldn't say it's walking distance from anywhere, if you're looking to explore in the evening, but great for the reason I was in town and a short drive to downtown Palo Alto. The room was large, clean and spacious -- they even had a desk area if I wanted to take a meeting from the hotel in the morning! The staff are really kind and helpful, seriously a bright spot -- I really appreciated that they helped to open doors when my hands were full with luggage and my room was always clean and refreshed when I came home for the day. I really enjoyed my experience here!

Not your typical Four Seasons. The good - double sinks, separate walk-in shower, spacious room with desk, large closet with plenty of hangers, complimentary bottled water, robe & slippers. The bad - location backs up to 101 freeway, slow elevator, self parking is outdoors only, nothing nearby to walk to. The ugly - emergency exit not up to code as it does not get to floor 1.

I've never stayed at Four Seasons Hotel Silicon Valley but I absolutely love going to their spa and getting lunch while there. Earlier this year I took my mom out to their spa for a Mother's Day treat and she still mentions to this day what an amazing experience she had. From the welcoming and patient staff to the delicious food available from their pool menu. Especially since we happen to mosey on over to the pool which we had all to ourselves between our spa sessions, she felt extremely pampered and care for by the staff who welcomed us and ensured our glasses would never be empty while we soaked in the sun from the cabana. I especially enjoyed the Buddha Bowl, which had avocado, sweet potato, sprouts, quinoa, salmon and some sort of dressing, that was brought out to us in a plastic box that acted as a tray/container for the food. My mom had the Strawberry spinach salad which was equally amazing. It was great to unwind at the semi quiet oasis above the bustle and sounds of cars speeding down the 101 nearby. Overall I've really enjoyed the spa facilities and massages have always been top notch. My only draw back is that the locker room is fairly small and lacks a lounge area indoors for those who want to relax after their treatment at the spa. The locker room still has all the appropriate amenities (digital code lockers, complimentary tea/water, stocked shower, sauna, slippers and robes) but for someone who wants to visit and lounge after a treatment, I can only imagine visiting during the warmer months due to the lack of an indoor lounge. Regardless I'll be sure to visit again once the weather is bright and warm again!

Went to Four seasons to try their Japanese Mediterranean cuisine and absolutely loved the dishes they had to offer. I had also taken the champagne and cocktails pairing and loved it

Always wanted to try High tea so found this place nearby for afternoon high tea. Totally loved it and best part is they customized it for me being a vegetarian. Everything served tasted amazing, and was so flavorful. The teas had unique flavors and were super refreshing.

Service was outstanding and ambiance was good, hence the 3 stars for the over all experience. $185 with inclusive 20% tip and tax high tea for 2 people... was quite the rip off. That was not even really an option to select something else in terms of choices of what we could order. I would have liked at least 2 sandwich options to call this a proper high tea. A mini lobster roll and one shrimp dumpling does not cut it, especially as it wasn't really even filling. I could have gone to a nice restaurant and ordered two whole lobsters for this price. Again I understand 20% tip is normal but to charge it before hand for a party of 2 was not really necessary.

$60 per person for afternoon tea is a reasonable bay area price. Staff are friendly and attentive. Ambiance and Food are pretty decent. It's very impressive they gave us honeycomb for our tea. Parking is free.

Do not recommend if you want a fun day by the pool with drinks. I booked a 90 minute spa treatment and over night here for Mother's Day. My best friend was going to meet me after my spa treatment by the pool. I have to say the staff here at this hotel is amazing. Everyone was so kind but my problem is, I ordered a bottle of Prosecco and Oj, no extra fees just a $5 dollar delivery charge. I wasn't allowed to keep the bucket near me in the cabana. So I had to get up and walk to pour from my bottle, at what looked like a food bar each and every time I needed a refill. Also When my friend finally joined, we ordered 2 more bottles, which were over $100 dollars. My fault, but I didn't notice it with the 2nd bottle, but they charged me a $5 dollar delivery charge and then another $50 dollars for an in room delivery and an additional tax on the delivery. Had I known that or had I looked at my bill sooner or was I told, I could have just walked to the bar myself and saved that $55 dollar charge. Of course I wasn't told that. This is isn't a place to go if you want to hang with friends and drink champagne by the pool. Other then that, the hotel was clean and the rooms were beautiful and spa was incredible. Such a shame, because this hotel came so highly recommended by a few of my clients.

I have to praise Amanda, the food and service manager. She was the one reason this staycation didn't completely deplete my public school teacher patience level, which is incredibly high. She was just lovely, and had a wonderful attitude and personality that created an environment that was both welcoming, apologetic, and genuinely caring. She is well-worth a trip to this Four Seasons. I have never really wanted to book elsewhere. I love staying at Four Seasons hotels, anywhere we go, and have had hit or miss experiences at only a few. Our trip to L.A. was awful, because of the Four Seasons experience we had years ago. That was quite possibly the worst stay we've ever had at a Four Seasons Hotel. However, I understand how things can go south very quickly in the hospitality industry. I once worked in hotels I have been yelled at by guests before, and know how it feels. That will never be me. From the moment we came to the hotel, things were off. The amenities were missing from the room, there were mistakes when the amenities were brought to the room, the phone did not work, internet did not work, our room was not as expected. All of these things were addressed, in due time. There were mistakes, there were miscommunications, and all of them were within my understanding of how pandemics can affect staffing and how the hospitality industry has been struggling to keep their hotels at the quality of their guest ever-exhaustive expectations with far fewer employees than they are used to having. In fact, they had upgraded our room, which is why we were confused. I was very thankful for the thoughtful upgrade, but they were very happy to put us back into the room we requested. We had been to this particular hotel before, years ago, and it was definitely showing its' age. In the room itself, there was evidence of some slight wear and tear here as well as some reminders of hotels long gone (ie: older amenities, such as a motion sensor mini bar, which my kids promptly knocked over and I had to explain to the front desk at checkout...and a Holy Bible in the bedside drawer.) However, because we were more interested in the pool and gym, we were not put off by it. Some may be, however. We had a hard time settling in, as we started receiving amenities and extras after second calls to the front desk. As some point, I started feeling awkward calling and repeatedly reporting miscommunications or missed items. Turndown service was requested, but it was very late and my kids were very tired. Someone did get to the room and start, but didn't return to finish, so another call was made. Now I was just feeling sorry for the front desk for having to field my calls. I opted on a bath instead of a shower because, to be honest, I couldn't figure out how to work it and kept soaking myself while fully clothed. The bath was by a window, which is what I had asked for, and it was super comfy and relaxing. Room service was a big hit with the kids. The menu was limited, unless you chose to go to the restaurant, which had a more expansive menu with lots of choices. We opted for meals in the room, and I was expecting more, but was still happy with the overall taste and service of the wonderful staff. The pool menu wasn't offered, but we assumed it was a seasonal thing and only offered during hot summer days. That was a bummer for the kids. We attended the "Apres Chalet" movie night, and watched Mulan while eating fondue and smores. It was cold, but also a fun experience. The kids snuggled under blankets in front of our fire pit, and we had lots of treats offered to us, free of charge. Amanda tended to every need, every concern and problem, and did her very best to take care of it while also running the hotel in the evenings. She sent up kids amenities and gave us more treats than we could carry. My kids were completely sold on this hotel at this point, and they were pretty much in love with Amanda and looked for her when we left the room. I had reserved the room with a "Winter Getaway" package, which included $250 resort credit per night, for a suite, but it did not show up on the receipt. Not a huge issue, because I used their app and did a chat and it was fixed very quickly, with an apology. My kids and I have not taken a trip outside of our city for three years. It wasn't so much a sacrifice than an accommodation to live with the current state of health and safety in a pandemic. I saved up for a Disneyland trip for years, and we put it aside for the Covid-safe future. So as a fun weekend, I wanted a quick trip that would be fun, unique and also close to home. Aside from the mistakes, it was all three. Thank you, Four Seasons and Amanda. With the lack of staffing and the pandemic making work so challenging, they did a wonderful job making us feel like we were important to them.

This place has a great spa and outdoor pool. This is one of my favorite places during summer time for pool. They give you excellent customer service. The ambiance is amazing.

We came here for the festive afternoon tea and had a pretty disappointing experience. The service was extremely slow, it took us 30 minutes from when we sat down to get our tea and it wasn't even very hot. The food was good but for the price it wasn't worth it at all. We also had to ask 2 different people to get our check and it took 15 minutes for them to bring it. Overall I don't recommend the afternoon tea here at all.

Afternoon tea is a must try - both presentation and service was excellent. My favorite was the lobster roll but everything else tasted perfect.

Came here with some friends for afternoon tea but ended up with some disappointments. 1. The tea preparation process is not very sanitary. - Tea leaves are stored in jars with no cover. I saw a woman picking up the jars and sniff the tea leaves from jar to jar. Someone could easily sneeze, cough or tamper the tea leaves without being noticed. - Tea is prepared in the open by the servers. They used their bare hands to prepare the tea, after they have cleaned the tables. 2. The water used to prepare the tea is not hot enough. 3. Service is sub-optimal. Servers were not attentive. Ordered coffee, but it was not brought to the table until asking for it twice. Similarly, I asked for cream for the coffee, but it was not served until I asked again. 20% gratuity is automatically added to the bill. I felt cheated because I did not get opportunity to tip a lower amount for the subpar service. 4. The cups used for the tea is like the ceramic cups used in a Japanese restaurant. I would expect China be used for afternoon tea, especially in a luxury hotel like Four Seasons. 5. There is no ambience in the tea area. It is very boring and low key. Despite the disappointments, we do enjoy: - The tea, especially the Health tea. - Lobster Roll - Scones (unfortunately, they are served in very tiny portions)

Outstanding service from Four Seasons East Palo Alto! I stayed here with my wife and yes the hotel pricing is high, but you get what you pay for. The management here is also excellent and they will do absolutely anything and everything to make your stay as amazing as possible. NOTE: The Room Service at this hotel is TOP NOTCH. Again, it's expensive, but this is world class room service, it's from a 5 Star Restaurant down below called Quattro and the food is simply to die for. Honestly, the quality of the room service was better than most top notch restaurants here in San Jose. I really enjoyed the room service, the pool area, the room, and just everything was top notch. I would not hesitate at all to stay here again. I really do feel this is a five star hotel and it shows. It's really, really, high end and the folks here will not disappoint you!

Their is never a bad day to experience a self healing and relaxing time. Booked in at THE SPA. Andrea gave my wife a Himalayan warm stone massage, when I asked "how would you rate it" her answer was 9.5/10 My Swedish performed by Thulan was also excellent the right amount of pressure with her hands and forearms. The hot towels and warm neck support added a touch of finesse for me a 9/10. The new dry sauna is a perfect way to stay relaxed for an additional 10-20 minutes. Then to finish off with a hot/cold shower in the large and luxurious showers. Expensive yes But your worth it..

A client and I had drinks/food at the Q Bar. I've been many times before COVID but my first visit back since. The valet greeted me so warmly, the bar staff just great! BUT, our waiter Zac was above and beyond!! Very accommodating, great sense of humor and knowledgeable! Please give him our kudos!

Be still my fancy chic heart! Tucked away is this fabulous Four seasons in Silicon Valley. They have seasonal pop-ups that are a must for any occasion. The current one is the winter apres popup! If you are missing a snowy winter wonderland, make a reservation here! My favorite bites were the burger, fondue, poutine, and the smore! If you plan on having anything, make sure to order the smore. They also have movie nights so book for your favorite movie while enjoying the ambiance.

Lunch with some colleagues and I ordered the spaghettini pasta with dungeness crab. OMG - it was really delicious. No, I wasn't able to take a photo as we were too busy chit chatting that we started eating before I even realized that I missed my photo opportunity. I topped off my meal with the rosemary mint panna cotta with the honey focaccia croutons. Again, too busy chit chatting and I didn't get a photo. Would I go back again and eat the same thing, absolutely. The atmosphere and food makes it all worth while.

Probably the worst four seasons I have ever stayed at. I stay at ritz, four seasons, etc quite often and this was the worst. Typically my experience is great but this particular location was awful. Check in is at 3pm, my rooms weren't ready until 4:30pm and all they offered me was 100$ credit for items on property. I asked for a late check out, at least the hour and a half they took from my check in time and they refused. Then the gentlemen at the counter was so unprofessional. Trying to multitask and chatting with other guests as I was trying to check in. It was so bizarre to go into a four seasons and get motel 6 treatment as a guest.

10 stars if I could! Love this hotel and spa! My Auntie and I came to the hotel's spa on a Groupon for 60 minute massage with full spa access all day and wow we spent the day at the pool! First, huge shout-out to the hotel valet! Awesome service, manners and courtesy! They initiated a day that turned out to be a very memorable one for me and my visiting Auntie. If you're a guest of the spa your valet cost is covered but please use the extra cash to tip these folks because they are awesome! Side note, I love the driveway to the hotel; huge open and circular, very attractive. Inside the hotel, attractive, dark wood walls and loved the flooring as we walked to the elevator for 3rd floor Spa. Spa entrance has lots of clothing and spa goods to browse. Super cute bathing suits, bikinis and casual wear. Reception was super accommodating! Very kind and helpful staff. Wait until I tell you about the massage therapist! Inside the ladies spa (men have separate spa), never experienced such a beautiful steam room! Eucalyptus mist was awesome, drenched in a matter of minutes, loved it. The showers are incredible. One is a hand held and you can sit down with all amenities: shampoo, conditioner, shave cream, body wash. The other shower was full rain down on you and several side sprays with same amenities. Lockers are nice, bathrooms and vanity area are fully equipped, too. The waiting lounge room was great! Chaise lounges and snacks, drinks (teas, crystal infused water. Yep, crystals!) inside near the showers have fruit infused water which was thirst quenchingly delightful! The massage! Loved my therapist! Andrea, aka magical, angel fingers! She is super attentive to your massage needs and very considerate of timing and strength of pressure. The treatment room is really one of the better I've had the pleasure to be in-table was perfect, cozy and comfy! Excellent massage overall! Very relaxing, calming brown colors in the treatment room. After the massage, headed out to the pool area to eat lunch and lounge. Took up residence in the cabana and was pampered by the best pool attendant, Christine! I had the portobello mushroom sammie with side salad and shared gauc and chips with my Auntie. She had the turkey club. Everything was perfection! The chips taste homemade and gauc was super fresh homemade. The sammies were delicious and excellent quality of ingredients. We stayed out at the pool for about 3 hours, it was that awesome and relaxing. Cute pool, too! Small and rectangular. I highly recommend this property and spa! I did not stay in the rooms but I would definitely consider it. A refreshing and relaxing element to the Silicon Valley hustle. Love this property! Service from all staff exceeded our expectations.

My family took me out to Celebrate my 60th birthday at the Four seasons !!! It was Fantastic!! Great food excellent service , truly amazing and Micheal Lopez the general manager and crew were remarkable!!! Make to pad the wallet it is elegant but well worth it !!!

Terrible. Corporate hell. Worst four seasons in the world by far. I've stayed in 20+. Go to the rosewood Westin or anywhere else really

Went for a date night at the Apres winter village. The experience was really good and they did a great job with creating a cozy winter wonderland ambiance. They were nice and seated us right by the fire pit. We were a little surprised to see how expensive everything was ($45 for s'mores for 2) but I guess that's expected at the four seasons! The drinks were really good and the s'mores plate was good too. Everything is made in house so definitely had a homemade feel to it. Our total bill was around $95 just for 2 people with a drink each and s'mores. Great place to experience once but not sure if I would come back next year.

We stayed at and hosted part of our wedding celebrations at the Four Seasons Silicon Valley. The staff were all extremely pleasant and accommodating! From the valet attendants, to the check-in staff, to all the folks who carried things for us, refreshed our suite, and more! Extra huge shout-out to Asena, the Catering Manager, who went out of her way to make our first event spectacular (what a way to kick off the celebrations!) and made sure we had everything we could possibly need for the weekend. It was such a nice and stress-free experience and I'm glad we chose to stay here, host an event with this excellent team, and had a majority of our guests also staying here.

I organized corporate meeting, breakfast and lunch - like always it was a seamless exceptional experience. The catering manager, Mary, accommodate even last min changes to the event plan. On the day of the event, the staff were very attentive with our requests and would consistently check-in. The whole event was a great success and of course everyone raves about the quality of food as well. 5 plus star experience - either for personal stay or hosting a corporate event! Special thank you to Mary Joyce, Yani (Yanira) , Jenn, and Essu (who works with PSAV)!

This is going to sound so...terrible. And...Silicon Valley-ish. BUT...it was hot. We had a heat wave. My husband clearly had money to spend. He said, "Let's go stay at the Four Seasons. A/C. Pool. Yes?" What's a wife to do? UH...YES, PLEASE. We packed our weekend bags and headed three minutes away from our house to the Four Seasons. I love this hotel. We've stayed here a time or two before, and each time I enter, I'm reminded why I like the place. The hotel staff is attentive without being overbearing, the bed and pillows are COMFORTABLE, and every time I come here I just R E L A X. Ugh. So good. My husband and I chilled in the pool each night, and we loved that there was a no chirrens policy after a certain time. Yassss! Take those annoying kids with you! They used to have a hot tub, but we didn't see it this time around. A staycation at the Four Seasons is amazing, so if you ever have the chance---treat yo'self!