Sylvia C.
Yelp
I was craving craving pasta and a good glass of wine. We tried Rustico's but the wait was an hour long, so we opted for Francesca's since we hadn't been here in a while and we knew the food and wine would be good. We called ahead and learned there was no wait, which was a bit surprising, but we were excited to head over there. Our server came to take our order and recommended the shrimp tequila fettuccine (not on the menu), it did not seem very Italian, but she said it so popular she had sold about 18 of them today alone, so I went with it. We also ordered a bottle of City Lights Pinot Noir, which we have ordered here before. It was on the menu. When she brought out our wine, we noticed it was already open, not opened at the table like usual. She also turned the bottle around so the label was not facing us. She poured the wine and my husband tried it and said it was okay. When she walked away we turned the bottle around and saw that it was a bottle of Bogle Pinot. Bogle is a $10 bottle of wine. The wine we asked for was close to $40. When we called her over and pointed this out, she said that that's what their vendor sent them. She offered to swap the wine and we got a bottle of Fallbrook Winery Cab. Again, the bottle arrived already open, she just pulled out the loose cork when she poured the wine. Again, we found this odd. When she left, we realized that the cork was absolutely dry. We wondered if they refilled their bottles with a cheaper wine. About 30 minutes later, our food arrived. The place was not busy at all, I saw 3 other tables with customers, so it didn't justify such a long wait. The food wasn't bad though . I then noticed the owner of one of our favorite restaurants, Papa Feta, walk out from the kitchen. We later asked our server if they were the new owners and she confirmed this, but said the kitchen staff was exactly the same and that they had just taken ownership 3 months ago. Later in the evening, the table right behind us voiced their concerns to the same server regarding the service they received and their wait time. It turns out the server was also an owner. We heard her say that they took ownership last month. We noticed a few things she said to them didn't coincide with what she said to us regarding the ownership and kitchen staff. The whole experience was just off. Although the food wasn't bad, my problem was the issue with the wine. It is wrong to deceive customers by serving them something other than what they ordered without informing them first. It is wrong to bring a less expensive bottle out and pour it without showing the customer what you are pouring. We love eating at Papa Feta's and go there often. We will continue to go there because the food is very good, but based on our experience tonight, we will not be dining at Francesca's again.