Virgil Stoian
Google
I'll start with the app - which I don't see the point of. I got an email from them saying I can get a pizza for £5. Thought it was worth it, so got my wife to download their app to get this offer, too.
Applying the offer was easier said than done: I was putting the exact same details I had registered for the offer in the app and I wasn't receiving anything. Tried that 5 times, reinstalled the app 5 times, still nothing. I had to email their customer service so they could apply it to my app.
I then booked a table for a Saturday night. We got there and we were welcomed in and directed to our table. Once we hung our coats, I took a seat and my arse regretted it. These must be some of the most uncomfortable chairs I have ever sat on in a restaurant. They are from wood, but they have no back rest and they're very hard.
The host came to our table and we placed our food order. I went for the Italian smoked beef pizza and a homemade lemonade, whereas my wife went for the Amatriciana pizza and an Aperol Spritz.
The drinks came first, and then the pizzas. My pizza was a bit dry and even with some chilli and garlic oil on it, it didn't go down that well. My wife's pizza was a bit more flavourful and had a bit more sauce to it. A check back had not been performed at any time throughout our dinner.
Once we finished the pizzas, we wanted to order dessert. When we wanted to ask one of the waiters for desserts, he told us he needed to go downstairs for a couple of minutes. We respected that, however it's not exactly the most customer-friendly interaction. We proceeded to wait for another 10 minutes until he came upstairs and took care of some other matters before he served us.
We finally got to enjoy our desserts - I got a cheesecake and my wife got a tiramisu. They were both ok.
When it came to pay, we needed to redeem the vouchers through the app. However, the app didn't feel like working at all, keeping us in the loading wheel of doom. The host recommended we try it with the WiFi of the restaurant - no luck. We closed and reopened the app - same result. He then went and checked the till system and he could see promotion applied there. When he got back, the promotion was finally applied in our apps, too.
I think this will be the last time we'll be dining in Franco Manca. The service seems to be going down and having to redeem offers through an app that refuses to work is just too much.