Kathleen S.
Yelp
I'm reposting this with the news story regarding my case because the original review was removed from Google. I'll be filing a complaint with the DOJ.
Article Here: https://bit.ly/3TNhEJY
On Dec. 30, 2023, I went to From Scratch in Salt Lake City, with my service animal. He helps me, among other things, with mobility tasks like retrieving things that I drop. The manager working that night approached me as I went to go sit with my friend and asked me for my "card" showing he was a service dog. They are not legally required, so I told him no, and tried to explain what the ADA rules are for having service animals in an establishment. He also stated he "also has an ESA" which I tried to explain is not the same as a service animal, and that service animals do not require papers.
He then proceeded to interrupt me, raise his voice, make a scene in front of the other guests, accuse me of buying my dog's vest (another thing the ADA does not require) off of Amazon, and threatened to call the police. I brought up the rules on the ADA website of what you can and cannot ask, went to the host's desk and demanded to speak to the owner. By that point the manager backed down and seated me. He did not make eye contact, offer to comp my meal, serve or speak to me, for the rest of the evening. (Otherwise, the wait staff was lovely and knowledgeable about service dog issues. We each left our waitress a $20 tip after taking 20% off our meal.)
You can read a quick summary of the ADA laws regarding service animals here: https://bit.ly/3vgvRou
In short, they clearly state that you are only allowed to ask two questions: 1) if the animal is a service animal due to a disability and 2) what tasks they have been trained to do. They may not ask for documentation (because the requirement does not exist) or require that the dog demonstrate its tasks. I will also mention that my dog was incredibly well-behaved the entire time I was there.
I'm writing because I feel this is unacceptable. I would like to know that the restaurant is taking action to make sure this doesn't happen to a service dog handler again. I would also like an apology.