Galpin Mazda

I recently had the pleasure of purchasing a 2024 Mazda MX-5 Club RF manual from Mazda Galpin, and I have to say that my experience was absolutely fantastic, thanks to Jerson Torres. From the moment I walked into the dealership, Jerson went above and beyond to ensure I had a smooth and enjoyable buying process. He was incredibly knowledgeable about the car, taking the time to explain all of its features and benefits in great detail, which made me feel confident in my decision. He was patient, understanding, and always listened to my needs, making sure I got exactly what I wanted without any pressure. Jerson’s professionalism and customer-first attitude truly stood out. He was responsive, transparent, and guided me through every step, from test-driving to finalizing the paperwork. It’s clear that he genuinely cares about his customers and wants them to have the best experience possible. Thanks to Jerson, I drove away in my dream car with a huge smile on my face. If you're in the market for a Mazda, I highly recommend working with Jerson Torres at Mazda Galpin—you won’t be disappointed!

I was dreading going to the dealership but Rudy made the process enjoyable and super easy. He is very professional and explained things clearly and answered any questions I had. He took the time to breakdown pricing and explain all the paperwork. His commitment to service is outstanding and I will definitely return for future vehicle needs.

I recently leased a car from Galpin Mazda and had an exceptional experience! The customer service was outstanding from start to finish. Rudy, our sales representative, went above and beyond to help us find the perfect deal. He was knowledgeable, patient, and genuinely cared about meeting our needs, which made the whole process smooth and stress-free. Additionally, Neda from customer relations provided excellent support and ensured we were completely satisfied with our experience. It’s clear that Mazda truly puts its customers first, which makes them a fantastic choice for anyone looking to purchase or lease a car. We’re thrilled with our new car and couldn’t be happier with the service we received. Highly recommend Galpin Mazda!

I just got my 2025 Mazda CX-5 Carbon Edition from GALPIN MAZDA last Sunday. The car is great and serves all my needs. I am glad that I had Rodolfo Catalan helped me with my purchase. He has been very helpful and worked in a professional manner. Highly recommend to anyone who’s looking to buy a new car.

Our lease was coming up and we saw a Certified Pre-Owned CX-50 on the Galpin Mazda website. We went in and were greeted by Rudy who showed us the car. He was super friendly, knowledgeable and helped answer all of our questions. We ended up turning in our lease early and drove off with our “new to us” 2023 CX-50! (with the Galpin 10 year/ 100,000 mile warranty) Thank you again Rudy for everything!

Rudy was an extremely helpful person to me and my family. I definitely recommend coming with him to get your next new or used car. He was very helpful and knowledgeable of the car that I went in to look at. He gave us the best deal on my Mazda CX-30 and I definitely will be coming back for my next car!

I couldn’t be happier with my experience. From start to finish, Rudy, the sales representative I worked with, went above & beyond to ensure everything went smoothly. I visited several other dealerships in person & spoke with multiple sales representatives during my search for the perfect car, but Rudy stood out by far as the most knowledgeable, attentive, and professional. Rudy walked me through all my options & provided detailed explanations about pricing, payments, & features. He even stayed later than usual to make sure the process was seamless. I test-drove multiple cars, & his attentiveness & expertise ultimately helped me decide. His dedication & customer-focused approach made this one of the best car-buying experiences I’ve ever had. If you’re looking for someone who genuinely cares about their customers & takes the time to provide exceptional service, I highly recommend reaching out to Rudy at Galpin Mazda. He’s a true professional, & I can’t thank him enough for his outstanding service! 10/10 experience. 😎😁

I just bought my first car at a dealership this week! Nervous was an understatement, as I’ve seen my family and friends have a hard time at dealerships. I called Galpin Mazda to make an appointment to see a specific car. Unfortunately, the original car that I wanted sold by the time of my appointment. However, Skylar welcomed me and was able to show me other similar options. I ended up with a 2022 Mazda CX-5 in a different color that I loved even more! Skylar was incredibly kind and took so much time to explain every detail of my new vehicle and was super patient with me throughout purchasing process. I cannot recommend Skylar enough. He made everything feel like a breeze and I love my new car!

I just wanted to give a huge thank you to Jerson for helping me find my new Mazda! From start to finish, Jerson made the entire process seamless and stress-free. He was incredibly knowledgeable about all the models and took the time to answer every question I had. What really stood out was his kindness and empathy, he truly listened to my needs and helped me find the perfect car that fit my lifestyle. Jerson was very detailed and patient, making sure I understood every step of the process and ensuring I was completely comfortable with my decision. I also traded in my car, and Jerson made that process smooth and straightforward, offering me a great deal and explaining all my options clearly. If you're looking for someone who will go above and beyond to make your car-buying experience easy and enjoyable, I highly recommend Jerson. Thank you again for your outstanding service!!! ***MANAGEMENT TEAM**** Give this man a raise!

I got 2 cars from this location and the reason I got the newest model is to avoid the recalls. I had 10 recalls plus and the service keeps getting worst! Having recalls is already a hassle for safety , Aside from putting a dent on my hood the last time now they are giving me a hard time to go back for another recall and telling me they are not sure if there will Be a loaner car for me to use. How ridiculous! I'll be posting soon so they will start to respect their clients and stop being lame and giving us hard time. The least you can do is make our time respected by not giving us a hard time and just do the recall And accommodate your client! The service person who answers is really rude (HER) watch out and think about having any service here

Ok it's time I leave a review as I am absolutely flabbergasted after today's appointment. Trying not to make my review to long but let's get into it: I went for service on 2/22/2024 and after regular maintenance and their suggested repairs, one of them was to replace my rear shocks! It was filed under immediate attention. Quote was around $680. I did not find the time to get them fixed!!! I went today for my regular maintenance, so short of a year later from that previous maintenance. Again, received detailed information and suggested details on which things need immediate attention. The Shocks were NOT on that list. Matter of fact, they passed inspection with flying colors. So my shocks magically fixed themselves??? I think not!!!!! Either scamming back in feb 2024, or the mechanic than made a mistake. Either way, bad!!!!!! Second issue, my last maintenance on 2/22/2024 suggested my back brakes to replace which I did. Brand new brakes/pads, etc. I am not a professional but new Brakes last about 25k-60k miles... but today, less than a year and less than 10k miles my rear brakes did not pass inspections... how? I am not a race car driver. I drive my kid to and from school and run a few local errands. No wonder people don't trust dealerships and how often do we hear, women getting taken advantage of... well, not me! I ask questions and get second and third opinions!!! Ps. I have everything in writing and on paper. Receipts... so impossible for them to deny any of this. And hopefully they don't blame the mechanic for giving wrong information and suggestions because that could be very dangerous if anything happens on the road!!!!!

Rudy was an extremely helpful person to me and my family. I definitely recommend coming with him to get your next new or used car. He was very helpful and knowledgeable of the car that I went in to look at. He gave us the best deal on my Mazda CX-30 and I definitely will be coming back for my next car!

I purchased my first brand-new car ever at Galpin Mazda this past April. It was a breeze, and I'm pleased with my decision to go to Galpin for such a monumental event. I had to replace my 24-year-old PT Cruiser, and a new Miata was the only car that I was considering. Via the Galpin website, I submitted a request for a test drive and my contact information, and Guillermo almost immediately texted me to follow up. He kept in contact with me to confirm my slot for the test drive, which assured me that he appreciated my time. On the day of the test drive, I met Guillermo and he showed me the Miata section of the lot. The test drive went well - I was allowed to take my boyfriend with me, and there was no time limit. I immediately loved driving the MX-5, but I spent maybe half an hour zipping around the area (North Hills) to make sure. I didn't feel rushed or nervous at all. Since I'd already made up my mind and the test drive cemented my decision, once back at the lot, I told Guillermo I wanted to move forward with purchasing a Miata. I had some specifications - I wanted a 2024, I wanted a certain colour, and I did not want a hard-top. Guillermo checked on a batch of incoming Miatas and one of them happened to be just what I specified. I put down a deposit that day. My 2024 Mazda Miata MX-5 Grand Touring arrived twenty days later. During the waiting period, Guillermo kept in touch with me to update me on the transport time. On my pick-up day, he went through and clearly explained the paperwork. The car was freshly washed, with a full tank of petrol, but right before they brought it to the front, I was led to another salesman's office to discuss service options/upgrades (I declined - they seemed like good deals; I would just have no use for them). Even though I wasn't expecting the upsells, I never felt anyone at Galpin was aggressively pushy, gruff, or shady in any way. Guillermo was incredibly professional and pleasant throughout my buying experience, as were the others with whom I briefly spoke. Two things to mention: one, I made things easier for them by paying upfront, in full, with a cashier's cheque - ergo, I can't comment on Galpin's leasing/financing options. Two, they made things easier for me by already having the car registered with paper license plates attached. I thought I'd have to go to the DMV to do that myself, which I'd been dreading - what a wonderful surprise! My experience with Galpin and Guillermo was beyond five stars, and my Miata is perfect.

Buying a car on Super Bowl Sunday was the best. I went in just to look and left with a CX. Rudy who helped me out was awesome. He answered all my questions and got me a great deal.

I couldn't be happier with my experience. From start to finish, Rudy, the sales representative I worked with, went above & beyond to ensure everything went smoothly. I initially contacted Rudy back in September & he helped me answer all my questions through the phone. I visited several other dealerships in person & spoke with multiple sales representatives during my search for the perfect car, but Rudy stood out by far as the most knowledgeable, attentive, and professional. Rudy walked me through all my options & provided detailed explanations about pricing, payments, & features. He even stayed later than usual to make sure the process was seamless. I test-drove multiple cars, & his attentiveness & expertise ultimately helped me decide. His dedication & customer-focused approach made this one of the best car-buying experiences I've ever had. If you're looking for someone who genuinely cares about their customers & takes the time to provide exceptional service, I highly recommend reaching out to Rudy at Galpin Mazda. He's a true professional, & I can't thank him enough for his outstanding service! 10/10 experience.

My car was stolen from their lot. I had to take my car for service and they told me they had to keep it for one day. Next day, they called me and told me my car is ready for pickup, so I went there and i was waiting outside for my car to be pulled up, then the manager called me inside and said "unfortunately your car was just stolen from our lot about ten minutes ago, The last time something like this happened was five years ago" So now I'm thinking, last time? Like this happened before?

I just got my 2025 Mazda CX-5 Carbon Edition from GALPIN MAZDA last Sunday. The car is great and serves all my needs. I am glad that I had Rodolfo Catalan helped me with my purchase. He has been very helpful and worked in a professional manner. Highly recommend to anyone who's looking to buy a new car.

I bought my daughter's car from Galpin and it was very easy. Our sales guy Manny didn't pressure us. He understood we had a budget and he was trying to help us stay with in our budget. In the end, we found the cutest car and my daughter loves it and we didn't break the bank. Thanks Manny Gabriella

Dealing with car sales people was probably the most painful experience I can remember, until this encounter! Manny at Galpin Mazda completely changed my mind. I did visit a Toyota and another Mazda dealerships before contacting Manny. Those encounters were terrible as those prior experiences. We are so glad that we asked for Manny specifically based on other reviews here. He was friendly, patient, and attentive. He let us look and test other cars before settling on what we wanted. We got a great price on nearly new CX50 with the Mazda Certified Warranty added to the remaining warranty. The price was so much better than the 'huge discount' on the similar car from the others. There was no waiting forever for the manager's approval and other stupid tactics used by other dealerships. The only minor negative experience was dealing with the 'finance manager'. My advice is to say no on his 'great offers'. Manny more than made up for the unpleasant experience. 5-star is perfectly fair. Thank you, Manny!

I had a wonderful experience buying my CX-9 from a young man named Skyler. As a female purchasing a car I have found that I often get ignored on the lot. Prior to coming here I had gone to four dealerships and was either ignored or (when I said I was bringing my dad) they asked if they could wait to show me cars until my dad arrived or if he was co-signing on the loan so I could get qualified for more. I was only bringing him because I was buying a used car and he's very well versed on mechanics of cars. Skyler was the ONLY salesman out of FOUR dealerships that stayed (without my dad) and explained the features of each of the models since I had never experienced Mazdas before. In the negotiations Skyler was very helpful with my father (who is naturally protective) and addressed every issue my dad had. When he didn't know he would ask his manager. His manager really almost lost the sale for Skyler because my dad said the car needed an alignment and the manager refused to look at it. My dad put on his sunglasses and almost had me walk out because he didn't feel like the manager was helpful, or hearing his concerns. After four dealerships and a ten hour day of looking at cars Skyler was the reason I convinced my dad that it was ok. We signed the loan and did all the things. I purchased the extended bumper to bumper warranty and the car is indicating that it does in fact need an alignment. I'm going to my independent mechanic before I take it in to the dealership again to have it checked. I was raised by a mechanic and a Japanese car specialist I know cars and if I don't my dad can help. All in all Skyler was very professional and would recommend him to women buyers that might feel intimidated by the car buying process. If I were in management I would train my sales manager to be a bit more approachable. After talking awhile he warmed up, but... First impression is icy and his communication style needs improving. Great extended warranty

Another update - this place is truly on another level. I have never experienced such amazing customer service. They are so kind, organized, and help you get a lyft nearby if you don't want to wait there while your vehicle is being serviced. Even if I moved further away I would continue to come back to this location for what a well-run place this is. Don't sleep on the cookies in the sales area - they're delicous!

I purchased a CPO Mazda CX-5 from Galpin Mazda earlier this week. I shopped around at other Mazda's before reaching out to schedule a test drive for the specific one I was interested in. When I came in, Rudy had the car ready for the test drive, went over questions and stayed in contact as I made my decision. Once I purchased the car, he followed up with me to see how it was going and asked if I had any other questions regarding the car. Overall, it was a really good experience and I would recommend asking for Rudy if you need assistance with your purchase!

When my car broke down, Jerson at Galpin Mazda helped me out immensely! He was attentative to my needs in a vehicle and what would best fit my lifestyle. He was also helpful in answering my questions days after my purchase. Look for Jerson Torres at Galpin motors! He's the best!

I recently bought a certified pre owned Mazda CX-5 here, and I would do it here again. The salesperson, Rudy, was knowledgeable (what he didn't know, he asked someone else), helpful and professional. He arranged for a car to pick me up and is still answering my questions. Brian, besides having a great name, is the manager and figured out how I could get the car I wanted while I was waiting for my insurance money. I definitely recommend Galpin Mazda.

I went in some time ago and test drove a Mazda 3 with Luis Meza. He was absolutely fantastic! As soon as I got there the vehicle was ready to be taken for a test drive and he answered all my questions. Although the Mazda was not for me, Luis went above and beyond to make sure I was a happy customer. I never felt any pressure and he was a great listener. I will be sure to send my family and friends to him and I have no doubt they will be properly taken care of. Galpin will be the place my family and friends will do business with!

My husband and I will only ever do business with Luis Meza. We have purchased numerous vehicles from him and each and every time we think we are in a tough position to even get a car in the first place he and the managers at Galpin figure out a way to make it happen for us. We are a family of 6 and life can be pretty tough when it comes to shopping for a 6 passenger car. Luis showed us darn near every 6 passenger SUV Galpin has to offer and answered all of our questions and made us feel comfortable. We absolutely love our Ford explorer and hopefully we can upgrade to the expedition in the near future!

Galpin Mazda is great! I recently purchased my second car from Galpin and Rudy made the process efficient and painless. He knows these cars like the back of his hand and was able to answer all of my questions. I greatly appreciate his willingness to stay in contact with me to ensure I get the most out of my car. I love the Mazda brand and Rudy/Galpin Mazda only solidified this. Thank you to Angel and Joe for contributing to the great car-buying experience!

Really kind dealership that was very helpful in meeting our budget. The sales rep "J" is definitely the person to ask for. Thanks so much to them!

Their customer service is terrible! Do not buy a car from them. Do not bother! I will never recommend them to anyone. They have lost my trust completely! There isn't anything they can do or say that will ever get me to change my mind. I made it very clear to the person that scheduled my service appointment that I would not be able to drop off my car for service before they closed on Sunday. I asked if I could drop it off after hours and leave my keys in a drop box so it would be there first thing in the morning and was told that I could. So I made my appointment for 7:40 am on Monday. What they failed to tell me about dropping off after hours was that everything is locked up and there is no place to drop it off. I happened to know a sales person at their other dealership and call them. Fortunately, I was told I could go to their Ford dealership where they had a security guard to drop it off. I had a call the next morning, to let them know where my car was. No one had a clue. I asked if it was possible to pay for my car over the phone and have someone else pick up my car. And I was told I could. They did get my car and fixed my tire. When I returned their call letting me know my car was fixed, I told the service guy once again, that I'm not going to be able to pick it up before they closed. The only thing he said to was "There isn't anyway you could get here before 8 pm." I said no but I will try. At that point I had no one who could pick up the car for me. So I paid for it over the phone and left my work event as early as I could, to get to the dealership. I got there at 6:40 and was basically told I was "sh**t out of luck" by the sales manager. No one told me that I had to make "arrangements" to pick up the car after hours and they don't have the car or the keys and no way to access them. I went to the Ford dealership again. They couldn't help but they at least tried. So no car. Here's the thing, my week is stacked pretty closely, with little room for hiccups like having to get a tire replaced. But things happens and I try to make arrangements around it because I have no choice. I don't have a spouse or a second car for back up. I make decisions based on in the information given to me and trust that it's accurate. 1. I live 22 miles from the dealership. So I've driven 66 miles to and from at this point. 2. I bought my car from them and bought tire insurance so I decided to go there instead of some place closer. 3. I have a very busy week with a ton of deadlines, a two day conference to attend and other work related things for which I would need my car. 4. Finding someone to take me up there and back isn't all that easy. So today, I'm up at 5:00 am, I have hired a Lyft, $66 ride, to take me there to pick up my car at 7:00 am when they open, so I can get to the office to get work done. It's the only day in the office I have and I have an event to attend so I am leaving early as it is. My frustration level and stress level was over the top!

Long overdue review! Thank you so much to Galpin Mazda, and particularly Elvi and Rudy for working with me to get into my new car! Ask for them!! They were so helpful, patient, and on top of the entire process and they found me a car I'm happy with! Also, thank you Joe for setting up my insurance! Will not go anywhere else but galpin!

This is a story about a peculiar fellow named Matthew, who, by some twist of fate, found himself serving as my representative in the used car department. Let me tell you, I quite liked Matthew. He had a charm that instantly put me at ease, making me believe I had stumbled upon the perfect guide through the treacherous world of pre-owned vehicles. But alas, my faith in Matthew's expertise was soon put to the test. The dealership, in an astonished me when misinformed me that my carfax report revealed a distressing truth--the car that I was trading in allegedly involved in a major accident. My heart sank as the weight of the situation hit me. However, in a miraculous turn of events, the dealership confessed to their mistake, offering a glimmer of hope amidst the gloomy clouds that had gathered. Yet, my uncertainty persisted, for the dealership's proposition was anything but straightforward. They quoted me a price--sticker price plus an additional $2500. And then Matthew said "What if I sold you the car at sticker. Would you come in today and buy it?" When I asked him if the car was Galpinized I don't recall him giving me a definitive answer. Ah, Galpin options--the overpriced and often unnecessary temptations that car dealerships employ in their elaborate negotiation dance. You see, my friends, these options possess a remarkable malleability, often causing dealers to swiftly backtrack and reduce their costs. They come preinstalled whether you want them or not. In my opinion I find dealer options to be horseshit. But fate had different plans for me, dear friends. It led me to a dealership by the name of Nefkin, nestled in the serene haven of Thousand Oaks. And there, I encountered a gentleman named David--a paragon of trust and transparency amidst the murky waters of the automotive trade. The entire process unfolded flawlessly, like a symphony conducted by a virtuoso. There wasn't a hint of pressure in the air, and to my utter delight, no dealer options were forced upon dealer options yet. Neftin proved to be a realm of remarkable discernment. They evaluated my trade-in with an exceedingly generous eye, offering a valuation that exceeded even my expectations. In doing so, they saved me a whopping $2900--a sum not to be scoffed at. And let me remind you, we hadn't even ventured into the treacherous territory of dealer options--the elusive choices that often leave us pondering their true value. There were no dealer options at Neftin. At least not on my car. In conclusion, my distinguished comrades, let me bestow upon you this nugget of wisdom: the path to automotive enlightenment lies in the tireless pursuit of alternatives. By exploring the vast landscape of choices available to us, and by harnessing the power of institutions like Costco, we unveil opportunities that were once shrouded in darkness. Let us embrace the art of informed shopping, for it is through this practice that we unlock the keys to our dreams. These are my opinions and are solely based on my experience at both dealers. Your experiences may be different. I am not responsible for any errors or omissions and I am sure Galpin will respond and share their contrarian opinions. That's ok.

We've worked with Galpin Mazda on three cars now. Grateful for Sal and Guillermo for their professionalism and willingness to bring their selling process in line with our buying/leasing process. Highly recommend working with Galpin (and can't say enough good things about the Mazda CX-5)!

I bought a car from Elvi Lechuga, she was amazing help. She gave me options on what worked best for myself. Quick and easy with her as she definitely put my needs first, will be coming back to work with her soon!

We leased a new vehicle from Galpin Mazda this past weekend, and I can honestly say that Mazda surpassed all our expectations, from the beauty and quality of the vehicle we got, to the excellent customer service we recieved from Erik B, our salesperson. We didn't at all feel pressured, nor the need to haggle. Erik gave us the best price possible, was very knowledgeable, and made the process painfree. I was very impressed with experience and would highly recommend a Mazda vehicle. And if you do, ask for Erik!

My wife and I had the pleasure of working with both Pedro Hernandez and Brian Gonzalez at this Mazda dealership. We were treated very well, they were both attentive and accommodating. They really knew their product and it showed. Pricing was very competitive. Great experience from professionals that earned our business - we are enjoying our new Mazda CX-5 Turbo. Thank you again guys!! Best regards, Steve & Fran

Galpin went out of their way to find us the vehicle we wanted! Guillermo Macias, our salesman, was so helpful and still is if we want to ask anything!!! We are return customers and will use them again!!! The free cookies in the showroom are an added plus!

Galpin mazda is great dealership. I leased and then purchased my car from them. The service team is trustworthy and so nice. I never feel intimidated or like I'm being taken advantage of. They are fast , efficient and fair priced.

One of the best car buying experiences ever with the most honest team! Tony, Debbie, Fernando, Brian and Bryan all made our Mazda CX50 lease such an easy and painless process! Yes - this was a total team effort, ha! I always dread leasing a car but Debbie walked us through our lease renewal and locked in the deal with Fernando (desk manager) before we even set foot in the dealership. We were lucky enough to meet with Tony who was such a breath of fresh air and facilitated the entire thing- Brian, the manager was also super easy to deal with and Bryan in finance wasn't pushy with the finance products. Of course, we did add GAP insurance cause that's always a must. Thanks guys - we'll be back for our next Mazda!

I got my car a week ago and this was the best experience yet..i was surprised how fast everything was done.. I was surprised that whatever i was offered over the phone actually was the final deal.. no surprises!!! Please go and see Erik if you are looking for a car!

Husband and I went in after work just to look around and test drive the 2024 cx-90. Erik Barajas approached us and was very friendly, respectful, and patient. We let him know what we were looking for and our expectations. That same evening, we ended up purchasing our new family car and drove it home. The whole team that helped us (Erik, Fernando, Joe) were extremely pleasant to work with! We bought a Mazda 3 hatchback in this location back in 2019 as well. Always a pleasant visit, and never a negative experience. They're always friendly and willing to work with you. If we're ever in the market for another Mazda, we will definitely be back!

I'm more than grateful with the service and attention provided in the Galpin, all the workers were really helpful that made the process quick and easy, especially Erik he was so kind and helpful cuz I wasn't sure which model I was looking but after some recommendations I made my decision, once again thank you galpin Mazda for the help, very recommended the experience

I went to Galpin Mazda a little over a month ago to get a new car after my car was stolen. I worked with Rudy and he made the entire process so easy. I was not in the right mindset to get a new car, but he made the process painless. The best thing about working with him was that he did not act like a typical pushy salesperson which was such a breath of fresh air. Thank you RUDY for your patience and all your help!

Seamless and stress-free experience! Guillermo was responsive, helpful and patient. Ended up leaving with a way better model and in my budget than originally expected. Whenever you're in the area and are in the market for a new vehicle, make Galpin Mazda your first stop and ask for Guillermo!

I want to give a huge shoutout to Pedro Hernandez , an amazing car salesperson who made the entire car-buying process so easy and stress-free. His professionalism, patience, and genuine care turned what could have been a daunting experience into a smooth and enjoyable one. Thanks to him, I found the perfect car, and I couldn't be happier. Highly recommend working with Pedro if you're in the market for a new ride!

Bought the service contract for our new CX-5 Turbo. Includes an oil change every 6 months...great. What's not great is they insist on using conventional oil, instead of synthetic. After contacting Mazda Customer Experience, they agreed that synthetic oil is superior under high heat or heavy loads, especially with turbocharged engines. I complained to Galpin via the contact feature on their website. I got no response. I am going to cancel the remainder of our service contract, and demand a fair refund. Does not present well when they care more about saving their own $$, instead of doing what's best for their customers and their cars.

I recently had the pleasure to have Luis Meza assist me in purchasing a vehicle. He was willing to listen to me to find the perfect SUV and we found the cx5. Although I was not able to make the purchase that day I plan on coming in the very near future to wrap up my purchase on the Cx5 and I will have Luis assist me. Both he and the manager were great to work with and I would recommend them to anyone!

In February 2024, I received an email about my end of year lease options for my Cx30. I went ahead and made an appointment with the lease coordinator. We went over all the details and towards the end of the appointment I got introduced to Rudy. He was very welcoming and well mannered so I felt immediately comfortable around him. I was very particular about what I wanted but he was able to show me a few options. Rudy answered all my questions and was so professional throughout the sit down process. I came close to making a deal but I wasn't 100% set on walking away from my cx30 just yet. Rudy was very understanding and we agreed to revisit this a few weeks later. Throughout the weeks, Rudy was very good about keeping me informed about all my options and new inventory. Towards the end of March, he invited me to go back in to look at some new cars that came in. I ended up falling in love with a 2024 Cx5 carbon edition. Of course the deal was too good to pass up. I'm very happy with my decision. Overall my experience at Mazda was amazing! Rudy was a pleasure to work with. I highly suggest you make an appointment with him. You won't be disappointed.

I've been leasing Mazdas from Galpin since 2016. I've gone through the selection and leasing proess 4 times now with Tony McGilchrist, who has been very dedicated and patient. I had a 2016 Mazda 3, 2018 Mazda 3, 2021 Mazda 3, and now a 2024 Mazda CX-50. This year, the sales manager Fernando Ramirez Jr. found a way to approve a competitive price for the lease, which made me a very happy returning Mazda customer. I don't think auto sales/leasing is designed to be a painless process, but they do as much as I could expect a dealer to do to help me get what I want, how I want it.

Rudy was very helpful in selling me my car at a fair price. He did not try to oversell me on any unnecessary add-ons and went above and beyond to be accommodating to my circumstances all along the way. I would be happy to come back to Galpin if I ever needed another Mazda and Rudy would be my top choice for salesperson.

I live about 68 miles away from this dealership about 3 and a half hours away including traffic for driving. I bought a Certified Used Vehicle with 29k miles on it per my salesman Guillermo and Fernando Sales manager that proper inspection was done on the vehicle, when I got home I encountered an error about the 12v battery needs to charge I called Galpin and Guillermo left voicemails which were never returned. I had the battery replaced myself and pay for a new one, as it was a long drive going back and forth to the dealership. Recently I had the car detailed and noticed that the right front tire had bulged on the sidewall. Called Galpin again and spoke to Guillermo who said was going to call back but never did. I called again and looked for Fernando sales manager who informed me that they do not warranty tires. We never drove the vehicle that far and only had driven a few miles since we got it. I feel that having these type of issues should not be present to Certified Pre-Owned Vehicles as we only owed it for only three weeks. It feels the vehicle was not thoroughly inspected before it was sold as a Certified Pre-Owned Vehicle. Future buyers make sure to inspect or bring a mechanic if you are buying your next Certified Pre-Owned Vehicle from this dealership and do not rely on the documentation they had you sign and acknowledge that the vehicle was inspected. ***Update: Guillermo did call back at 5:40 pm that was after the fact that Fernando has informed me about the no warranty on tires. ***Update 11-03-23: Neda Vega, Director of Customer Relations has contacted us directly regarding the second issue of the defective tire sidewall bulge. Since we only owned the vehicle for three weeks she has requested upper management to warranty and approve the defective tire. We drove back to the dealership and had Danny Talamantes from Service write up paperwork and take care of the tire replacement with no charge. I have updated my review to three stars. I would have put in five stars if the two issues; the faulty battery as well as the defective tire was taken care of the first time without intervention from management. I wish to take this opportunity to thank Neda Vega who went out of her to take care of the defective tire and Danny Talamentes who was willing and eager to get the service done as quickly as possible.

I had an outstanding experience at Galpin Mazda, thanks to Pedro! From start to finish, he went above and beyond to ensure I had the best possible car-buying experience. Pedro was incredibly knowledgeable, patient, and professional, taking the time to answer all my questions and make sure I felt comfortable with every decision. He made the process seamless and stress-free, and I left feeling confident and happy with my purchase. Highly recommend working with Pedro if you're looking for great service and an overall fantastic experience!

My family and I are so happy we went with Galpin Mazda for our newest auto lease. We worked with Willie Darwich and he made the entire process fast and easy. He went above and beyond to help us. I'd recommend him to anyone looking to work with an honest, knowledgeable and pleasant professional. Thank you Willie and Galpin! We're looking forward to sealing another great deal in the near future for our family's car needs.

This is my first experience with Galpin Mazda and I'm happy to say that it was a good one. Manny really helped with making sure that my wife and I were absolutely happy with our car choice. I'll be sure to stop by for the next car.

Rudy made my car shopping/buying experience a great one- super quick to respond to calls/texts and listened to what was most important to me and my family! Thanks again Rudy!

I recently purchased my first car from here! I came in with out an appointment but knew which car I wanted. When I arrived I was greeted by Jerson and he got the keys to the car I wanted and once I saw it I knew it was the one! He made the process super quick and easy when checking out! Once all the paperwork was done he explained how everything worked in my car and was very good at answering any questions I may had have! A few days later I needed something checked out on the car and he made sure everything ran smoothly when I was there, he even got me a rental for the day I didn't have my car! To say the least we have recommended all of our friends to him and are so happy to be part of the Mazda family and hope to continue with him and this company!! Thank you!

Rudy was such a great partner in this experience! It was actually my first time buying a car on my own and he made it very simple and straight forward. I first came in just inquiring about a car and he wasn't pushy and was very responsive via text which is my preferred method of contact so it worked out. Would highly recommend working with him.

Recently purchased a used 2021 Certified Pre-Owned Mazda CX-5 from Galpin Mazda. I worked with a salesman Rodolfo Catalan and he showed great patience during the entire process. Rudy also showed knowledge about each vehicle and refreshing honesty each step of the way. We ended up working out a deal that was comfortable for me. I would highly recommend Rudy to take care of your Mazda car buying needs.