Diane K.
Yelp
I've been coming to Gamja Bawi at the Koreatown Plaza food court for a very long time -- probably more than 50, maybe even 70 times since a very long time ago. There's usually a lady with her hair tied up who's been working there since a long time ago -- she's always so kind and pleasant.
But when I went there for lunch today (Wednesday, October 15), she wasn't there. Instead, there were two other women working -- and one of them was shockingly rude, to the point that it completely ruined my day.
I really like their seafood hot stone bibimbap, spicy chicken stew (dakbokkeumtang), and braised black cod (eundaegu jorim), and today I ordered the black cod to-go. They charge to-go for $.50. I paid for that but I ate at the food court.
Yesterday, I went to Jinju Sungchan in Koreatown Galleria -- even though they were very busy, they kindly informed customers that food could take 20-30 minutes, which was totally understandable.
However, at Gamja Bawi today, I waited and waited, but no food came out -- not even after a long time. I understand it was lunch time, but the least they could do is let customers know ahead of time that the wait might be around 30 minutes.
When I politely asked about my order after waiting a while, the woman snapped at me, saying they were busy and I just had to wait. No apology, no courtesy -- just attitude.
After about 40 minutes, I asked again, saying I had been waiting that long, and only then did she hand me the food -- without any apology. When I later went to get some water, I calmly said that I had waited 40 minutes and that it would've been nice if they had warned me about the wait, or at least apologized instead of being rude.
Instead of apologizing, she got even more irritated and told me "Then don't come back."
When I asked for her name, she said, "Why do you need to know?"
I said I wanted to let the owner know about her attitude -- and she replied, "I'm the owner." I was completely shocked.
This was such an unprofessional and disrespectful experience. I've always thought this place stayed busy because of the good food, but after today, I'll never go back. No matter how tasty the food is, treating customers like this is absolutely unacceptable.