Garces Group

THE WORST gift card ordering experience I have ever had!!! Ordered and paid for a gift card online on 8/26/22 for a relative. On 9/8, received an e-mail that the gift card was being mailed. On 9/22, the gift card arrived at MY address, not the gift recipient, postmarked 9/19. Why would it take almost a month for a gift card to be mailed and then sent to the wrong person?!?! And to make matters worse, the gift card arrived in the thinnest, see-through envelope with the outline of the card visible in the back and the gift card QR code visible from the front. It's no wonder other reviewers have had their gift cards stolen! No one at the "corporate office" picks up or answers voicemails. After multiple attempts, contacted one of the restaurants, who transferred me to the "Marketing manager," whose only response was "Sorry, that's on me." Absolutely HORRIBLE customer service--wish I'd read the other reviews first, but these reviews do not appear on the restaurants' websites.

Update: While the guidance from posting this review was not helpful as I had already done those things. I was able to call the restaurant for which the gift card was intended. The manager put us in touch with an IT contact who was able to rectify this for us and get us an electronic gift card. The manager of the restaurant and the supporting manager were both absolutely fabulous! I would have given a 5 star had the first attempts at reaching the Garces group not been such a hassle. The restaurant and IT manager were 5 stars. Thank you! I ordered a gift card for my sister for Christmas back on DEC 19. While I did receive a notification that it had shipped (on 12/20), my sister never got it. I have left multiple messages, sent emails, tweeted, and sent a message their Instagram account. I have yet to get a response. This is exceptionally disappointing both in the loss of money and poor customer service, but also has soured my sister's excitement to try the restaurant. I hope the customer service team reaches out to fix this and I can update this review.

I was hoping to not have to write a review, however, despite multiple attempts to call and email Garces, I've not been able to get any response or support. I ordered a $100 gift card back on September 15th for a friend through the Garces website. I received an order confirmation and my card was charged for the purchase. I then never received a shipping confirmation and the gift card was never delivered. I've triple checked that my address and information are all correct. Because I was hoping to give the gift card to my friend around a specific date, I called and emailed Garces to understand what may have happened and when I could expect the gift card to arrive. I have left at least 5 voicemails since September and have yet to hear any response. I am incredibly disappointed in the lack of response or support from Garces to address this issue. I am out $100 and feel badly to have not been able to deliver this gift for my friend. I would love for Garces to respond and address this as soon as possible.