Xue C.
Yelp
We came here after the Twice concert and it was one of the few places still open. They were getting busy since a bunch of people came here after the concert too. We walked in and was seated shortly with the menu. No one offered to take our drink orders or came back to take our orders for over 20-30 minutes. Two other groups there before us left because of the wait. When a waiter did come, there were 4 other tables waiting for orders and they asked everyone who's next. They were running in and out of the kitchen and even knocked over a stack of dishes. They seemed very unorganized and overwhelmed with only 2 servers working the front.
We ordered the following:
- Kimchi Fried Rice: spicy, flavorful, 4/5
- Medium Bossam: the meat was good, the lettuce was fresh but there were only 5 pieces which is not enough for the amount of meat. It came with a side of radish and something else that was fermented. It also looked nothing like what is shown on the picture. 3/5
- Budaejjigae: it is heated over a portable stove at the table. It had a variety of different foods in it that was unexpected such as pepperoni, beans, sausage, rice cake, jalapenos, tofu, and ramen. For the price we paid, the amount was not a lot because the pan was not very deep. I expected more broth and ramen. 2/5
- Steamed Egg: did not get a chance to try it
All the food came out within 15 minutes. The table we were seated at was small for a table of 4. When the steamed egg was brought out, one of the servers just pushed everything onto the table and then gave us the side dishes because they forgot. She spilled some of the things as she put everything on the table. She seemed very rough, did not care things were spilling and looked like she hated her job. As we were eating, we wanted our water refilled, but no one ever came to check on us. We tried to press the button on the table for assistance, but that did not help. We never got our water and we just wanted to leave at that point. We then had to wait about 10 minutes for our check. At one point a different staff member was cleaning the table next to us and we asked him if we had to pay at the front and his answer was "I don't know." He did not try to find someone to help us either. During all this, a table next to us was seated and they tried to get their food orders in, but struggled to get help from either of the servers for over 30 minutes.
I have never received such horrible service at a restaurant before and for the less than expected quality of food, unfortunately I had to rate this experience as a 1/5. It would definitely help if they efficiently trained and hired more staff. The attitude of one of the servers did not help either. The other tried her best to make sure everyone was helped. Not sure if coming at a different time or day would have helped better the service because I do not want to experience something like this again.