David M.
Yelp
My wife and I made reservations for 7pm Saturday (Feb 22) for a celebratory dinner. This was to be a happy evening but the end result was frustration and disappointing. We showed up on time and the host asked us to wait because they were busy (I used the restroom at this time and the restaurant was, at most, 50% filled).
While we waited, we watched multiple groups come in and get seated without reservations. When we did finally get seated, it took a solid 15 minutes before we saw anyone come to our desk. Luckily, we grabbed a menu (the host didn't even give us one when we were being seated). By the time the waiter came, we made our drinks and meal selection. My wife had ordered the Milanesa de Pollo but was told the restaurant had run out of chicken. We could hear someone from another table order chicken with no problem. My wife went with the Milanesa de Bife instead. It took another 35 minutes before we even got our cocktails. When we inquired about that, the waiter was dismissive and barely let us talk. He came by 5 minutes later with the drinks.
Our meals arrived and they were fine though I ordered the short rib pappardelle which is to come with Italian mascarpone. My dish had zero mascarpone. The waiter did not stop by once to check on our meal. 40 minutes later, we had to get his attention to get the bill and takeaway containers which he delivered by literally tossing them on the table. We paid (still left a 15% tip) and left. My wife and I have come to Gaucho for happy hours several times over the past 3-4 years and while the service has been slow, it was bearable.
Six months ago, my work team had a weekday work lunch at the same Pasadena location and of a group of 8 people, with literally, only 2 other groups in the restaurant at the time, we waited 60 minutes for our food and the waiter got 6 of the 8 of our orders wrong. I should have learned my lesson after that experience because I had heard the service had gone down hill but I wanted to give your restaurant one more chance. I was mistaken and the experience ruined what was to be a great night.
We won't ever go back to this place and have cautioned our friends to avoid.