James N.
Yelp
Overall, this missed the mark and is not as good as other Gens that I have been to. Know they've only been open for less than a week, but still a pretty subpar experience. Came on Sunday afternoon at 3pm hoping to beat both the lunch and dinner crowd, was told the wait would be 40-45 minutes. After 45 minutes waiting, I still had 17 more parties ahead of me. Ended up finally getting seated after a little over 90 minutes of waiting. The only good thing is at least I could walk around the mall to burn time as I was waiting.
Our servers were all very nice but they were unorganized and slow. Took ten minutes just to come and take our order. The meat then came out before the banchan dishes, salad, and tongs. So we sat there for 5 more minutes waiting for tongs to even start grilling the meat they had brought out.
They did not have sesame oil. Instead, they literally provided tasteless vegetable oil. I know most KBBQ places try to save money and mix vegetable oil with sesame oil, but they didn't even try, it was plain light vegetable oil with no sesame taste at all. Not having sesame oil at a Korean bbq restaurant is a sin. When we asked the waiter for something with more sesame, he said sorry they were out and they had to go to the store just to get that other oil.
Banchan was bad. The kimchi was actually frozen and had ice in it. I think their refrigerator is just a little too cold, it's not like they actually bought frozen kimchi, but it's not good and once it defrosts it's soggy.
Service was slow. We sat there with a burning grill waiting for a waiter to come to take our second meat order. It also took him 10 minutes to charge the credit card when we paid, with such long waits, you'd think they'd want to turnover the tables a little faster.
Food: the honey soy beef belly was delicious, a very nice cut without being too fatty/stringy, and the light flavor they add is just enough. Galbi was ok, garlic pork belly was decent. The brisket was terrible and I usually love brisket at kbbq. They cut it nice and thin which is great but it had a really funny taste almost like freezer burned meat, and the color was a light pink as opposed to a deep red, something was definitely weird about the kind of meat they use for that.
The ambiance was loud. Music should've been turned down just a few notches. You have to yell to hear anything and walking to the bathroom was chaotic with all the servers and bus boys running around and the walkway between tables seems really narrow. The decor and the bathroom was pretty clean as can be expected from a new restaurant. The floors were greasy though and made my sneakers slippery walking.
The price of $36 per person is too high (higher than other Gens I've been to in California, Hawaii, etc) for not even having sesame oil, the questionable quality brisket, icy kimchi, slow service, and long/underestimated wait times. Maybe I would come for weekday lunch if there wasn't a line and if they had sesame oil. I think most of the people who have rated this place high probably don't eat Korean bbq often or just prefer the marinated meats. Overall a disappointing experience, Gen can do better than this.