Steve A.
Google
This evening, I ordered a Sicilian pizza from George's Pizza on the Slice app. The pizza came right away as it usually does. I took a bite and noticed a sour smell. I took another bite, and the smell was still there. I then cut off the crust and ate that; it tasted just fine. I then tried a piece of cheese, which tasted fine. There's something wrong with the sauce or the bread that makes it inedible. There is a strong sour smell; maybe they left the sauce or dough out too long, and it went bad. This is what George's Pizza sent to me.
I used the Slice app to complain about the pizza, and the response that was relayed back to me in the Slice chat from George's Pizza was that there is nothing wrong with the pizza. They said it was prepared normally, and there is no refund. This is simply bad customer service. I've been a loyal customer of George's Pizza for many years, and they even got me through the pandemic! There are a lot of pizza places nearby. They will get my business in the future, not George's Pizza. Tonight's pizza is in the trash can.
I deleted the Slice app when it wouldn't let me download the chat conversation. Other food order apps can order pizza and have much better customer service when there's an issue.