Kristha A.
Yelp
The place is beautifully decorated, and the story behind the owner is genuinely inspiring. Unfortunately, the service was extremely disappointing.
We had a reservation and even received a confirmation via text. But when we arrived, we were told they don't accept reservations -- a confusing and frustrating contradiction. Our plan was to enjoy dinner, drinks, and stay for karaoke to celebrate a birthday. Instead, we were seated at a small table and told we only had an hour to eat.
Then came another unexpected "rule": if you arrive before 8 PM, you're not allowed to stay at your table -- even though there were no signs indicating time limits or upcoming reservations, and the place wasn't full. We ordered full meals and drinks, yet the check was brought to us without being requested. As the karaoke began (this was on a Friday), no one came by to ask if we wanted more drinks or dessert -- despite it being a birthday celebration.
At any other restaurant/lounge that promotes a similar "experience," there's usually a designated area for bottle service or large groups. Not here. Instead, they simply tell paying customers they need the table -- which comes off as rude and classless.
The venue promotes itself with the phrase: "At Gigi's, we don't just serve food and drinks -- we serve an experience." Sadly, our experience was far from what was promised. It had the potential to become a regular spot for us, but after this, we won't be returning -- not even for brunch. At 11 PM, the place was far from full, with no line outside, which made the treatment even more disappointing.