rachy105
Google
We stayed at the Lake House to celebrate 60th birthdays, four friends in two rooms. The first floor room, Gertie, was a good size but underwhelming and overlooking the front car park... tired in terms of decor/furnishings and a broken blind, also no slippers with our robes which was a nuisance when at the pool & hot tubs - all disappointing at near enough £500 per night excluding breakfast and overlooking the front car park. The bathroom though was nice, light and spacious with natural stone. Our other room on the ground floor, Ethel, was much more attractive with a lovely lakeside view but a bit smaller.||The setting and grounds are delightful... also outdoor hot tubs, indoor pool and the little spa is nestled in the grounds, I had a FANTASTIC hot stone back massage with Sarah which was the BEST ever! Worth travelling for!! We were shown round by the Manager of both establishments who was very friendly, professional and informative. However, two friends who arrived a bit later were not shown round at all. There was definitely a lack of 'available' staff in the afternoon and at least one more is needed in our view. Internally, the property is nice with an informal 'country home' type feel but not particularly special although it is friendly and relaxed with a pleasant ambience. We ate at Source at Gilpin Hotel which was very good indeed... all the food was beautifully presented and fully explained and delicious. The lounge at Gilpin Hotel was attractive and comfortable with low lighting and candles, very relaxing... dining room more modern and generally not as appealing although 'fine' and we enjoyed our meal. Our driver from the Lake House to the Hotel & back was great too! Upon leaving we asked for the service charge to be removed as felt there were too many issues to be paying for this.