Suzanne A.
Yelp
Delicious food, poor management!
General manager, Reno Brasil, needs some training in customer service. Last night my friends and I ate dinner at Giorgio Pizza Bar at North Hills. This was my third time eating at this restaurant since its opening in January. Their food is great, and up until last night, the service was great too. We had reservations at 7pm and were seated right away. Our food took a while to come out, but it was delicious. After we finished our meals around 8:50pm, our waiter brought our check and we proceeded to put our credit cards on the table to pay. About five minutes passed by and our waiter still hadn't come by to take our cards, which didn't bother us because we were still enjoying ourselves. That's when things quickly changed. The general manager, Reno Brasil, came by our table and told us that there were people who had reservations for our table and they were waiting, so "when we're ready" we need to go. After being shocked that he would say that to us, we told him that we were done, but the server hadn't come by to take our credit cards so he then took them. As we were leaving, I approached Mr. Brasil to let him know how disrespectful and rude it was for him to say that to us and that we had reservations too. He then said, "You were here for three hours. Other people need that table too." I was appalled and corrected him that we had only been here two hours and that we are paying customers and should be able to dine here as long as we want. He was so condescending, unprofessional, and unapologetic. If he is going to continue to be the manager there, he needs to attend some customer service training. Because of his actions, I will never be dining at this restaurant again. I can't imagine that this is the first time he has treated customers this way.