Lovely D.
Yelp
Buyer Beware! I'm not sure what's up, perhaps new management??
Please heed all the reviews of this restaurants business practices, which have severly gone way down. I too was a long time and loyal patron, but after just being swindled out of essentially $119, no more.
We were having a recent small get together and two days out , ordered three of their half platters, wings, mixed and coconut shrimp via their website. They call us on day of event to tell us we must pick up as they are over scheduled. Okay, we were understanding although this is last minute!!!
So, my boyfriend rushes over to get the platters which included a free cheese pie. Nice, right? Well, dye to time, he didn't open the platter box and check there in the restaurant, but trustef all was there.
WRONG MOVE, because when he got home and we opened the box to start serving guest, NO COCONUT SHRIMP platter.
We immediately call and the manager states, they ran out of coconut shrimp and will give me a credit on my credit card, which should appear in 2-3 business days. WHY WASN'T THIS ADVISED ON DAY OF OR AT LEAST AT PICK UP? No communication at all that box was missing pre-paid for platter.
To add insult, the other two platters were soggy and wings appeared to be old and made days ago! It gets even worse - the free pizza was absolutely in-eatable trash - hard as rock! So, it went into the trash.
I was soooo embarrassed and had to re-order emergency food elsewhere.
After a week, no credit appears and after several phone calls to the restaurant and being put on hold, I finally was forced to contact my credit card company to dispute the $60 never received platter.
Get this - although, I only disputed the $60 coconut shrimp platter, when ALL OF THE PLATTERS WERE DISGUSTING, Giovanni's actually told my credit card company that they fulfilled completely the order!!!??
THEY ARE TRULY SWINDLERS AND LIARS and NOW SERVERS OF POOR QUALITY FOOD!
If you do order from them after reading all these critical reviews, please, please, no matter how large, check your order carefully and immediately right there at the counter.