Azha N.
Yelp
On November 17th, my family and I dined at Gogi and subsequently experienced severe illness. We initially attributed our symptoms to other causes, however, after seeking medical attention at the ER and urgent care, we were diagnosed with food poisoning.
We promptly contacted the restaurant to inform them of the incident and the significant impact it had on our family, including the cancellation of a planned
vacation we couldn't make because we were all so sick.
Despite repeated attempts to communicate, including requests for a phone conversation, the restaurant's response was delayed and lacked urgency. Communication primarily occurred via email, and the restaurant insisted on receiving medical records from every affected family member, despite providing sufficient documentation to support our claim.
Furthermore, the restaurant denied any responsibility for our food poisoning, attributing it to an another restaurant . Our request for a refund of the $500 meal was also denied and we were told we received food poisoning from somewhere else!
Based on this experience, I strongly advise against dining at Gogi. The level of service we encountered was unacceptable, demonstrating a complete disregard for customer well-being and a lack of professionalism in addressing our concerns for a refund, they did try to offer a $100 credit... WHY would I want to return to a place that got me sick?
They're also extremely overpriced and the quality of the food is not up to par, ANYONE who eats Korean BBQ can tell that this food could be ALOT better for the PRICING.