Kirk R.
Yelp
For starters I Haven't gone to a Korean BBQ for around 15yrs. My Wife and I spent the weekend with my Brother and sister in law. I wanted to take them out for a special dinner and suggested we do Korean BBQ. They agreed and suggested Goku since they have been there before but suggested that being on a Friday, we get there right as they opened to avoid the crowd.
We arrived and maybe 5-10 tables already had customers sitting but we were seated immediately at 5:30pm. They open at 5pm. We had a great primary server and got our orders for drinks and explained how their ordering system works. "For the BBQ, Order up to 6 proteins and as many sides as you want, for the Hot Pot, order your broth, proteins, and sides". This was to be ordered all on a tablet that was mounted on one side of the table.
Problems with the tablet:
1. Being mounted stationary in the middle of one edge of the table, only one person could see the menu.
2. The fonts were too small to read.
3. There was no description on the 8 broths they offered for their Hot Pot. Ie. Health Herb, which my wife ordered, and Thai Tom Yum which I ordered. When it arrived, Health Herb was a very light, no flavored broth with Chinese herbs in it, as for my Thai Tom Yum broth it was sour tasting with a huge Huge Spicy Kick, We had no clue that their Goku Special broth was just a Tonkatsu broth. She didn't enjoyed hers and mine was mouth burning. We would have chosen other broths if we had descriptions to Really choose from, not just fancy names.
4. After finally choosing all the items we needed for our Four Up table, we couldn't even figure out how to submit our order. Waived down our server, "oh, just push on the teeny tiny shopping cart on the upper right hand corner of the tablet and hit submit".
So 15 minutes later going through this process and we submitted our order, but of course going through this process, other tables were being filled, and those tables with all knowing, experts were already placing their orders so as ours was getting pushed back in line just figuring out their darn system.
Now here comes the food, excitement on our table is building. Three servers come with all the fixings, just placing them Anywhere they can find a spot on our table, Six dishes of Bbq protein, 4 dishes of Hot Pot protein, sides of veggies, noodles etc. the problem was no one explained what was being placed in from of us. Yes, I can tell the difference between chicken and shrimp, but four plates of meat, is this the lamb? Or is it the beef?!many it's the pork? For the two orders of pork belly, is this garlic or miso? So my wife wanted sliced lamb., no clue which plate to take, I wanted sliced beef, no clue, brother wanted garlic pork belly, no clue. I'm assuming you are getting the picture. If you're just going to slap down dishes, servers, take a moment and present and explain your item. If the restaurant is too fasted paced to have the servers explain, put a label on the dish or, those silly flags or sticks you get at a steak house with the name of what's being presented.
As for the ambience of the restaurant, tables were far apart enough to keep your dinners party to theirselves. There are Many Tables, this is a big restaurant.
And lastly, my Bother in Law was correct, get there early. By 7pm the tables were packed.
So to wrap it up:
Food 3/5
service 4/5
Ambiance 3/5.
Will I come back? Probably not for another 15yrs.