Sean Morris Reese
Google
I moved to downtown Los Angeles about a year ago and have been searching for a solid local Chinese restaurant. Golden Tree quickly stood out—the food is absolutely amazing, and the portions are incredibly generous. It’s rare to see servings like this nowadays, and the restaurant itself feels authentic and very clean.
Unfortunately, the service tells a very different story. On both of my visits, the restaurant opened late, despite posted hours saying 5:00 p.m. Even after unlocking the doors, the cashier left the “closed” sign up and did not invite customers in. On my first visit, when I expressed excitement about trying the restaurant, I was met with rudeness—my questions were brushed off, the menu was thrown on the counter, and my order was taken in a dismissive, interrupting manner.
I decided to give the restaurant another chance. Today, I had to call from outside to confirm they were even open, despite standing right in front of the door. After finally being allowed in, I placed my order and waited 25 minutes—only to realize my food had been ready without anyone letting me know. When I politely asked about it, the cashier raised his voice at me in front of other customers, claiming he was “too busy.” Meanwhile, people who arrived after me had already been served.
Here’s my takeaway: Golden Tree delivers excellent food with portions that are hard to beat, but the service is consistently unprofessional, rude, and careless. For me, the poor treatment outweighs the good food. Sadly, I won’t be returning, even though I would have happily been a weekly customer.