Jessica H.
Yelp
Talk about Terrible Behavior.
I made a reservation for 3 through Resy. At the time of booking, the fine print read, "Reservations not confirmed by guest within 12 hours of seating time will be cancelled and incur a cancellation fee."
There was also a required $40pp spend if seated through a reservation.
The day prior to my reservation I asked to confirm my reservation, and did so.
Come day of my reservation, there were heavy rains predicted for that evening. At 11AM, I looked at Resy to cancel my booking. There was fine print that read "Cancelling this reservation may trigger a fee of $25.00 per guest". Because they used the word "may", I called Good Behavior (via the number listed on Resy), and was told that I had reached the Made Hotel front desk, and that they did not have insight into the Good Behavior reservations. I then contacted Resy through email, and got the same wishy washy response that I *may* be charged. I ended up cancelling my booking anyway due to the poor weather conditions.
3 days after, I was hit with a $75 cancellation fee. I finally read buried in the Made Hotel website, that Good Behavior is managed by the restaurant inside the Made Hotel, Debajo. I emailed them and was told that, "Our cancellation policy is clearly stated at the time of booking. Due to covid and limited seating indoors for reservations, cancellations within 24 hours are charged a cancellation fee, regardless of the reason for cancellation."
No, your cancellation fee was NOT clearly stated at the time of booking. The fact that your Resy page does not even have the correct phone number for the bar is also a terrible cop-out.
Look, if this was summer of 2020, I would understand the covid excuse. However, it's now July 2021 and NYC bars are packed every night. Charging a cancellation fee when I cancelled 9 hours in advance is a pure money grab. This is not a prefix dining establishment, and customers should have the right to cancel under poor weather conditions.
To summarize, this is a bar that treats customers as open wallets.
I emailed them back, trying to find an amicable resolution:
"I understand and sympathize with restaurants and bars during this time, but I would like to believe that patrons have the right to cancel for reasonable cause, like cases of extreme weather conditions.
Would you instead be willing to offer me $75 of credit towards the bar, instead of an outright fee? My friends and I have been patrons of the Made Hotel for years, and would love to visit Good Behavior at a future date."
No surprise, they haven't responded.
Stay away and save your money for the myriad of other great bars in the area.