Dave G.
Yelp
Avoid. Melanie (owner / manager, is a nightmare).
The single rudest experience i have ever experienced in 3+ decades of global travel. I'd suggest reading the other 1 star reviews which will substantiate my experience with her. Her contempt / rudeness doesn't deserve to be rewarded with business when so many other places are struggling to stay afloat.
Went today (Saturday) at 8.30am with my girlfriend and her 71 year old mother. We were all excited, having read and heard so many good things about the Grain Store. As an elderly couple exited, the gentleman kindly held the door for us, i thanked him and held it open and we enter and are IMMEDIATELY shooed out by Melanie, who says "wait outside, i'll call you when we're ready" and closed the door.
This hinted at what was to come and we all thought it odd, given the restaurant was only 1/4 to 1/3 full. Thinking it's possibly a system to keep numbers down with their COVID policies, we wait outside while 2-3 other groups / couples begin to line up behind us.
After a few minutes I begin to wonder if she forgot about us. I pry the door and poke my head in where a waitress nearby turns and i simply ask "is it ok if we come in now or do stay out?" The waitress says "yes of course, come in". It was cold, and I thanked her, wondering why we were just left to wait. I look up and Melanie is casually leant on the counter, chatting at the counter to one of the other waitresses. Strange i thought, but maybe she was busy and we weren't waiting too long, and again we were just excited to now be inside out the cold, didn't pay it much attention.
Melanie comes over and without any welcome, points to a table and simply says "ok, you can sit there". I see 2 empty bench-seat tables against the wall with cushions, and politely inquire if we may please take one on those and explain my girlfriend's mother has a bad back. Without any hesitation, Melanie says "No. Those tables are reserved for parties of 5" and repeats "i can only offer you that one" gesturing back to the same table. I say "ah ok, do you have any reservations as we'll be 15 mins, we just to grab coffee and a quick bite as we're off the to market" but before i can finish the sentence, she cuts me off at "..coffee" and with sarcasm in her voice says "oh i'm SO sorry, we don't allow people to sit if they just want coffee, you have to order takeaway". I say what i was trying to say, "we want coffee but we DO want some food, we're only going to be 15 minutes, it's just she has a bad back" and again she cuts me off, and flat out says no, you can only have that table, thats all.
I can only describe her tone, language and expression as insanely belligerent and rude but in such an over the top way, i was totally shocked. In a majority empty establishment, i simply was trying to see if they could seat my girlfriend's mother in a slightly more comfortable space, all of which could have been solved with a "how about i grab a cushion for her?". Thinking maybe i was misjudging the situation, I looked at my girlfriend and mother and their own expressions conveyed the same reaction - shock/disbelief. I quickly asked if they wanted to go elsewhere and they agreed, and Melanie happily showed us the door.
I have never experienced anything like it. The silver lining to the experience was that we left and had a (second) amazing experience at Roule Galette, a French-style creperie on Flinders Lane. The experience there was like night and day compared to Grain Store. I've been lucky to have travelled for over 3 decades, and at this point on this particular trip, I had been in Australia for 2 weeks. The customer service on this trip was exceptional, and it was so nice to frequent places in this more-or-less post-COVID era who you can tell are just so happy to have customers back and still being in business.
The experience at the Grain Store stood out like a sore thumb in comparison, not just on this trip, but as one of the singularly worst experiences in over 30 years of independent global travel. I wouldn't recommend it to anybody.