Grand Hyatt Atlanta in Buckhead

Recently renovated, great place to stay time and time again. Close to everything in Buckhead. Friendly staff and easy to find transportation to and from. Has a great bar area now, with the sweetest waiters, though that service was a bit slow. They also have a newer coffee shop where the convenience/souvenir store used to be near the lobby. Really nice to have that first thing in the morning.

What a fantastic and memorable one-night stay we had at the hotel, even with the unexpected rain! The Actual Japanese Zen Garden, uniquely connected to both the first and second floors, was a standout feature and a truly brilliant touch. Check-in was seamless, thanks to the professionalism of the gentleman at the front desk – I believe his name was Dave. The dining experience was equally impressive, largely due to Klara, who was simply amazing. She provided exceptional service and was a delight to talk to. Despite the short visit, our experience was incredibly positive, and I'll definitely be recommending this hotel. Keep up the excellent work!

Great Hotel, very pretty. Staff was very nice. Only complaint is that the pillows could have been fluffier, but that's something you will find with most hotels. My husband & I were there for a work conference. One night we even went eat at the restaurant, Fabled. I ordered a salad & changed somethings, they made a mistake with the order, but was very quick to correct it.

The Grand Club breakfast was not good. More like a Hyatt Place offering. Even the coffee was bad. We skipped it after the first day even though it was free. Also, it's not cool to charge $50 a night for parking. We get free parking at Hyatts, but I just hate people being ripped off. Room was nice though. Pool was simple but warm and adequate.

Not perfect, but pretty dang close to it! The facility is top-notch, beautiful, clean, and elegant! Every staff member from valet, to desk, to cleaning person, to security, to restaurant employee, and bartender were genuinely friendly!! The location was beautiful! I'm so glad we picked the Grand Hyatt Atlanta for our 16th anniversary! I gave 5 stars because 4.8 isn't an option. There was one item I paid for but never received and I have a few suggestions that should make everyone give them a 5, but overall our stay and experience was great!! If I had to do it all again I would not have changed my choice!

Very clean hotel and check in was a breeze! Friendly service. Beds are soft and room is super clean! Bathroom has shampoo conditioner and body wash so no need to pack that. Beautiful view from room but some of the floor to make it a little hard to see how the window if you happen to get the floor with the outside light facing upward toward your window.

Super quiet, comfortable and excellent staff who will go above and beyond. There's lots of space which is great if like me, you're there for business. Loved the pool area (although not the music! Please guys turn it off, no visitors want it on), the gym and all communal areas are immaculate.

Beautiful hotel. Kind staff, wonderful pool, and a calming zen garden located conveniently on the same floor as a lot of the conferences so that you can go out there on breaks. Beautiful view from the room. The only thing I will say is that sounds travel far, and the walls seem to be made of paper. I definitely heard a lot of things. Wonderful location within walking distance to many different places. Also, there is a public parking for $20 for 24 hours located right across the street.

I highly recommend the Grand Hyatt in Bucktown. The hotel is currently undergoing a refresh and my room felt brand new! It's been a while since I've slept so well in a hotel and felt at ease with its cleanliness. The Grand Hyatt definitely surpassed my expectations. The hotel offers a very large gym, well appointed for a full body workout. A Japanese Zen Garden. An outdoor pool that offers the option to order food and refreshments poolside. The restaurants in the hotel were pretty good and not absurdly expensive. Though both will benefit from the ongoing renovation. The location is an easy walk to Bucktown offices and sites. Definitely will make this my budget friendly hotel of choice when in Atlanta!!

I was going to be in Atlanta for one day and I have a free night at a Hyatt property so decided to try out the Grant Hyatt Atlanta in Buckhead. It was easy to book the room through the app and the day before check-in we received a welcome note from the Manager. We arrived at the hotel late at night and the first thing you notice is the size, the hotel is very big in terms of height and size. The hotel is made up of two towers with the first couple of floors being the base and then the two towers rising above. At the main entrance is the valet stand and as you enter the hotel, you climb up some stairs and immediately enter the bar/lounge area in front of you. The check-in desk and elevators to one tower are to the right, while the restaurant and elevators to the other tower are to the left. The room was on the 22nd floor and had lots of space. As you entered into the room, there was a long hallway on the right which contained the closet as well as a space to put your luggage/makeup/storage on the other side. The closet was huge and contained lots of space to store things as well as the safe, iron, ironing board, as well as slippers and a robe (the slippers were of low quality though). This hallway was on the right side, on the left side of the room was the entrance to the bathroom. The bathroom was also massive and contained a long countertop with a sink, a jacuzzi tub as well as a stand shower. There was a separate entrance to the toilet and overall there was lots of space and lots of amenities next to each item including bottles of shampoo, conditioner, body wash and little bars of soap. Separating this part from the room was a little nook that contained a bar top with the coffee maker on top and a decent size fridge underneath. The spaciousness continued in the main room which contained the two beds along the right side of the wall. These were two spacious queen-size beds which were very comfortable and provided a greats night sleep. There was a nightstand in between the two beds which contained an alarm clock with USB port and plugs on top of it. There was lots of space between the two beds as well as between the bed and the nightstand. Along the left side of the wall was the TV mounted on the wall and underneath was a chest with drawers for additional storage. There was a chair and extender next to that, and alongside the other wall was a standard-size desk with a chair as well as plugs and USB ports on the desk. In between the chair and the desk was the entrance to the balcony, which was nice and a good size and had two lounge chairs on it, but the only negative is that there waw a window in the bathroom which shown onto the balcony and that limited privacy somewhat. Also, the furnishings and the building looked like an older building which meant there was a lack of plugs and USB ports around room; however, the comfortability and spaciousness of the room made up for any shortcomings. They are a full-service hotel so amenities at the hotel include a restaurant, bar, valet, fitness center, pool (currently closed), self parking, wifi, business center as well as a hotel lounge. The self-parking is located in a garage down and across the street from the hotel; it looks like a regular garage that the hotel partnered with and while there are signs that this is for the hotel, the signs are minimal as are the lights at night. The wifi was strong and we were able to connect multiple devices with no issues and were able to stream videos and social media with no interruptions. We also had access to the hotel lounge so we took advantage of that for breakfast. The lounge is located on the 24th floor and is open from 6:30am-10pm serving breakfast, snacks, and hors d'oeuvres. As you enter into the lounge, there is a couch and sitting area in front with tables towards the back next to the window. To the left, in a little nook, is the business center with two computers and a printer. There is a huge TV mounted on the wall, and towards the right is the coffee maker and food items. We went during breakfast time so they had oatmeal, cereal, light snacks, some fruit and salmon as well as bread and bagels available; coffee and tea were also available with a variety of milk in the fridge along with juice and water. Overall, it was a great stay at the Grand Hyatt. The room was spacious and there were lots of amenities for the guest to enjoy. The beds were really comfortable and provided a great nights sleep; and even though our interaction with staff was minimal, what interaction we did have was good and they provided good customer service.

My recent week-long business trip at the Grand Hyatt Atlanta in Buckhead was a testament to the paramount importance of customer service in the hospitality industry, which this hotel has mastered impeccably. The hotel's location is ideal, offering easy access to a plethora of amenities including a shopping mall, top-notch restaurants, and beauty salons, all within a comfortable walking distance. The architectural beauty of the hotel is matched by the spaciousness of the rooms, creating a welcoming and luxurious atmosphere. From the moment of engagement, whether over the phone or at check-in, the staff's commitment to Southern hospitality and outstanding customer service was evident. This was highlighted in how they handled minor issues during my stay. A loose panel in my room was swiftly and professionally fixed, showcasing their attention to detail and care for guest comfort. A highlight of my stay was the dining experience at the hotel's two restaurants. Cassis offers a delightful full breakfast, perfect for starting the day on a high note. Onyx, located in the hotel lobby, provides a range of delicious meal options. The staff at both establishments were not only knowledgeable but also personable, contributing significantly to the feeling of a home away from home. Moreover, an oversight with a meal order was not only promptly addressed but was also turned into an opportunity to exceed expectations. The personal apology from the restaurant manager and the exceptional dining experience that followed exemplified the hotel's dedication to guest satisfaction. The front desk staff deserves a special mention for their knowledgeable and helpful approach. Their willingness to go above and beyond in providing dining recommendations and ensuring all my queries were answered added greatly to my experience. Having stayed at various hotels, I can confidently say that the Grand Hyatt Atlanta sets a high benchmark in customer service, making guests feel truly valued and taken care of. Their ability to turn minor inconveniences into positive experiences is a rare quality, one that has earned my loyalty as a guest. I am already looking forward to my next visit and am excited to become a loyal rewards member, confident in the knowledge that each stay at the Grand Hyatt Atlanta will be as memorable as the last.

Great hotel!!! You can catch the Marta train straight from the airport to the Buckhead station. It's about 2 blocks away. There are quite a few eateries and such within walking distance of the hotel. Hotel also offers free shuttles to places that's not within walking distance but not over a certain radius. Staff was amazing during every encounter. Onyx is what you see when you first walk in. Great meeting area to grab food or drink and hang out and stare at the zen garden. Elevators move really fast when they go up/down. It caught me off guard on the first ride. There is a small gift store within the hotel as well. They do offer access to the breakfast in the mornings. If you aren't a big eater, the price of $27 may not be worth it.

Spacious rooms that have a nice work setup and decent wifi that didn't kick me off Citrix. The restaurant did a good job with lunch and appreciated the room service. Only criticism was the beds - they were sizable but not very comfortable - the sheets and pillowcases were too hard for me. But otherwise the service was fantastic and would recommend!

Stayed here for one night. Everything was great about the stay and it is beautiful inside. I don't know if I would stay here again because other hotels in the area are closer walking distance to places I wanted to go but this is a perfect hotel for someone who wants a pleasant stay and dining options without leaving the property. The shop inside was well stocked with items you might forget to pack.

I stayed at the hotel for a long weekend vacation. Room: the room was nice and large, the view from The 21st floor was also enjoyable. The bathrooms were a bit outdated but large Parking: we did not valet but there is a garage a block away from the side entrance that charges $20 a day. Service/ Amenities: the service we received from every staff member was spectacular and very friendly. I visiting them outdoor patio and garden. The hotel had nice calming areas for guest to relax. The pool was also a calming location with plenty of seating. I used the menu posted on the outdoor patio with the text instructions to order to order the shrimp plat bread which was delicious!. Also, I did eat breakfast at the hotel. The buffet is what I went with since it had a better variety than the food menu for the price. Overall I enjoyed my stay and definitely recommend staying here.

4.5/5 based on at least 2 stays now. This is my go to for a work hotel to stay at. The staff and service here is overall good, and people are generally helpful to take care of whatever you have questions about. The rooms themselves have been generally clean and stocked with what should be expected. It is really nice to have a breakfast, dinner, and snack/bar area within it (in case you're tired from the day). Valet is also nice to have; self-park is nearby as well. Will be back, and glad it's here!

Yikes. Rundown, Smells weird, don't stay here. I regretted it immediately. Soooo disappointed

We had a great experience here recently. The staff was friendly and informative. With our American Express card they gave us an upgraded corner room. The room was spacious. We had a shower/tub combo and a refrigerator. They were able to provide us with a crib as well. The card also gave us a $100 credit to use anywhere in the hotel except the gift shop. We used it for breakfast, drinks at the lobby bar and parking. They have valet for $49 or self park for $35. The restaurants in the hotel were great. There are a lot of surrounding shops and restaurants easy to walk to. We went to a game at Mercedes Benz Stadium which was only 15-20 min away with traffic. We would definitely stay here again.

Friendly staff, on par with the standard southern hospitality that I experienced in Atlanta. I didn't spend much time in the immediate area, but it was in the middle of a bustling hub, lots of businesses nearby. Beds were too firm for my liking, and the decor was very dated, but otherwise a comfortable room. Parking is in structure across the street, which was not ideal for rainy days. $35 per day for self parking. Valet was available, but I try to avoid having to wait for my car.

Bottom line: it's one of my top stays at a Grand Hyatt and definitely lives up to the "grand" brand. From start to finish, the service was on point. The genuine care and helpful customer service was like a breath of fresh air. The lobby has the Onyx restaurant, which has a great views through its large windows and nicely appointed seatings. It's a great place to sit down, relax, and kick back a few house cocktails to recap the day or start your day with some breakfast. The rooms itself is a bit outdated but, the decor is nice and most importantly the beds are comfortable. If you're a Hyatt Globalist member than you'll be honored with all the benefits that come with that. I was upgraded to a corner suite and had a small balcony that had views of the city. It was magnificent at night with the city lights in the distance. The separate living room had more than enough space for one person and can easily fit a family of five. The hotel also has an outdoor pool (which was not open when I visited) and two types of saunas (heat and wet). They were both functional and located at the gym on the third floor. It's 24-hours and each respective bathroom has one of these with bathroom amenities for your use. It was nicely put together and well kept. Overall: a great experience and definitely highly recommend for those looking for a staycation or passing through. I'll definitely be staying here again.

We selected the Grand Hyatt for an impromptu long weekend and we are really happy we did. We arrived on a Saturday evening to be greeted by a friendly doorman. It was late so we decided to eat in the lobby bar/restaurant. Every one was super friendly from the front desk to the eateries to the housekeeping staff. The place was super clean all about and in the rooms. We had a high room with a view. Had a chance to use the gym one morning. It's close to restaurants and shopping. Overall, lovely stay. Short walk to the Marta which takes you straight to the airport for $3.50. We recommend this place and plan to return.

Can't say enough good things about The Grand Hyatt. A beautiful hotel with in minutes of grocery stores, malls, tons of restaurants and the train station. We absolutely loved every minute of our stay. The staff is excellent and so friendly, Rooms are clean and spacious. There is a complimentary shuttle within 2 miles of the hotel that we used to go to Lenox Mall(if you like high end this is your place). Just a note it doesn't run on Sundays. We enjoyed the breakfast buffet and can't say enough good things about the staff and especially Larry! I guess my only annoyance was the charge for bottles of water in the room and our k cup machine was pretty wonky. If you're planning a visit to Buckhead this is the place to stay!

This hotel should be renamed Not So Grand Hyatt. It's old and could do with a complete renovation. The beds and bedding were flimsy and not comfortable. I was cold in the room despite adjusting the air settings due to how flimsy the bed coverings were. And, the lobby restaurant and bar (Onyx) was terrible. We couldn't get drink service for a good 15-29 minutes and then it took just as long to make terrible drinks from an ill-equipped bar. For example, I was given a greyhound with something that was not grapefruit juice, and then it was utterly undrinkable. And to top it all off, they said they couldn't give me a one hour later checkout because they were "busy" - although I know hundreds of people are leaving today. Overall, this hotel was a complete disappointment. There are a lot of options in Buckhead, I recommend you choose another one.

Wonderful hotel with an even more wonderful staff! Everything, from the hard product to the staff at the front desk and the restaurants, was excellent! We couldn't have asked for a better stay!

I love this hotel. Location, grounds, room, service, I mean they really hit the mark. Only downside was the flippant attitude of the desk clerk but I overlooked it. He couldn't kill my vibe! Lol. I would definitely stay here again.

We stayed at the Grand Hyatt Buckhead over the weekend and loved every minute! The hotel is beautiful and tastefully decorated. The hotel staff (ALL the staff from the valet to the front desk to the restaurant and Joe Z. (the hotel limo driver) were genuinely great people. We've stayed at more expensive hotels but this was one of the best experiences we've ever had! We WILL be back.

This is by far my favorite hotel in Atlanta. In terms of comfort, price, and service, it cannot be beat. We stayed at the Grand Hyatt in Buckhead as a little staycation for our Anniversary. The service here is always exceptional. We were so graciously upgraded to a high corner room, which was really nice. Thank you Mr. Alexander!

Beautiful hotel in the heart of Buckhead with a large comfortable lobby to sit in, and a bar area. There's are many of conference rooms of all sizes. We had a corner room which was large, had big widows, and a large bathroom. We could see Stone Mountain. Staff was friendly. Valet was easy to call and get the car. The area is walkable to shopping and restaurants, and to just see the area. We were very happy.

Classy and well appointed. 4.5 stars. Nice views. Service was great. Everyone was friendly. Great workout room. Great food. Great choice for a conference. Shower was hot and forceful. An elevated in-room coffee experience or interesting furnishings would made it a 5.

Michael at the World of Hyatt desk was friendly and courteous while checking us in and had us start our trip off on a very good note. The corner room, 2102, had a nice view of the surrounding area from its three large windows. I missed not having blackout curtains though :( Hotel is older but is in good condition. It could use better sound proofing however as we were able to hear everyone going in and out of their rooms. Bathroom should have basic amenities like Qtips, cotton balls, etc for a hotel in this class. They did have Balmain shampoo, conditioner, soap and body wash, so there's that. One really nice thing was the little japanese garden with waterfall feature. It helps to drown out noise surrounding the hotel and adds a bit of peace and tranquility in an otherwise hectic area.

My girlfriend and I stayed here for a few days and I can honestly say it was a great experience. Breakfast was delicious with multiple options. We ate by the Japanese garden, it was a memorable experience. The pool was clean and towels were easily available. The gym had everything you need to get a good workout. Staff was polite. The room was very clean and gave you a good at home feel. I purchased a king bed room on a high floor, the view of Buckhead and the Atlanta skyline were beautiful. I highly recommend. Will be returning.

My fiancé and I just finished a wonderful staycation at the Grand Hyatt Atlanta in Buckhead. Being from Buckhead ourselves it was a quick and easy ride down Piedmont to our destination. Upon arrival we were greet cordially by Maria at the front desk and though our room wasn't ready yet we discovered we had already been upgraded to the club access room. The club lounge was closed due to the pandemic so we received a credit for not being able to use it. We had also received a welcome email from the asst. director of operations which was a first so we knew it was going to be a special time. Off to a great start, we told Maria we would return later. We were looking forward to a relaxing time for a little mental break and self care and definitely received it. We paid for a package so had free self parking but were able to upgrade to valet with only a small charge. Valet staff was efficient and helpful. Our room was lovely, nice and clean with all COVID protocols followed efficiently. Before it go too crowded we were able to take advantage of lounging and swimming in a huge outdoor, temperature controlled pool. Followed up with the zen garden cozily tucked on the side. What a treat! We followed the night up with a morning breakfast buffet with some of the nicest servers(Sterling) you could meet and the breakfast ended up being complimentary. After such a friendly front desk staff(shout out to Michael) that catered to our needs, needless to say we had a wonderful time and will return soon. This was our first time but won't be our last. I hope this is helpful to anyone on the fence.

Had a wonderful stay, our room was cozy and comfortable. We both agreed we need to come back because after the initial pics of the room we were enjoying ourselves so much we forgot to take photos of everything else. There's a beautiful waterfall that can be viewed from several vantage points in the hotel lobby and on the way to the pool. The Japanese garden is cute and quaint, wonderful for photos. The pool is a good size and heated. We didn't get to use it the day we wanted to because it started raining. We did use the fitness center, which is very nice. Of course because of the pandemic the spa and sauna were closed. But they have a lot of different machines and workout stations. Along with medicine balls and weighted bars, yoga mats, and hot towels. We didn't eat in the hotel because it's in such a great location with lots of restaurants nearby. Valet parking in Atlanta is always pricey, so if you don't want to pay the $42 a night parking fee. They do allow you to park your own vehicle. The staff was friendly and helpful, it's s beautiful hotel and would stay again.

My wife and I went to the Hyatt to attend a conference, and ended up staying the night prior to and the evening of the conference to avoid the long drive to/from home as it was a long conference (almost 12 hours on the agenda). The food was excellent. The catering/F&B crew did an outstanding job. The room was in ok condition. There wasn't really anything bad about it, just not top notch. A few minor spots of mildew in the shower. The bed was firm. Any movement at all and the other person felt it. The sheets and blankets didn't breathe at all - woke up in a sweat in the middle of the night. Parking was crazy expensive too - as usual for the area. Self parking wasn't available because of construction so we were forced to use valet, which ended up being (I think) $45 a night. Overall, I was pretty happy about my experience. You'd get 5 stars if the bathroom was cleaned better OR if the parking was included in the nightly rate or lowered significantly.

Grand Hyatt is situated in the middle of Buckhead among several other hotels. There are a lot of restaurants to choose from that are a short walk away. Lenox Square is a 0.6 mile walk if you do not mind walking on an overpass. If you feel like driving to someplace else, the GA-400 freeway is close by. You can take that to the Perimeter (I-280 freeway) or I-75/85. Parking is $42 per night and self-parking is $32 per night. Look for "Grand Hyatt Atlanta Self-Parking" on Google Maps. The parking deck is located on Highland Dr NE next to the Buckhead Pizza Co. During my stay, some of the amenities were temporarily closed including the Grand Club and the sauna. I still see rooms online for booking that says "with Club access". Avoid that one for now while the Grand Club is closed. The one amenity I'd did enjoy was the Fitness Center. They have a Peloton bike. On the way to the Fitness Center on the third floor, I passed by several meeting rooms. There are more meeting or conference rooms at the Lowe level. Most of them were unoccupied during my stay. A few days after I checked out, I noticed a second charge on my credit card from Grand Hyatt. I had prepaid for the room with the corporate card before my stay, but how the hotel works is they do not receive the finds until the last day. Since their system did not see the funds, they charged the room to my personal credit card. I called Grand Hyatt and they were able to straighten out by removing the charge on my personal credit card.

Had a very pleasant stay at this Hyatt. I received various emails before and throughout the stay checking that the Hyatt experience was a good one. The room was very clean and well maintained, and I loved the waterfall and garden outside. The valet staff, although I didn't drive, was very courteous and engaging as I was waiting for my ride. The one thing that didn't really align with the rest of the experience was a lack of shuttle on Mon and Tuesday. I won't knock their rating for something free they offer as a convenience, I just wish I knew for half of my stay it wouldn't be available. I chose this hotel over another up the street due to the reviews calling out how convenient the shuttle was. Other than that, a very good stay and I would stay here again when in town.

This hotel isn't dog friendly really. Other than letting them in the room , that's about as friendly as it gets. There are no cups for water and if you aren't a Hyatt member you can't even have a bottle a water. We drank the tap water out of our hands after traveling for 14 hours We had to call the desk at 2 am due to beeping on our floor which woke us up. All in all. It with the extra money.update: 5 am the alarm woke us again. I called the front desk and she said I personally turned it off at 2 am. I asked what kind of alarm it was. She said fire alarm, but not to worry as there was no fire. So we left, no water, no food and no sleep. We called because our key would not allow us out of the self parking lot. Oops they agreed to waive the $32 parking fee! So if you want a night to sleep, don't go here. Over $200 for a bad experience!

Very nice! My first stay was this week. Room was kind of warm but that's taken care of easily with the thermostat. No microwave, if that matters to you. The best pillows on earth!

If you are looking for a nice hotel in the Buckhead ATL area that has good nightly prices and great services The Grand Hyatt is a great choice. The valet was courteous and professional the entire time. There was never a wait on for my vehicle. Both restaurants in the hotel were great and the breakfast buffet was extremely good and even includes custom omelettes and pancakes of your choice. The rooms were clean and spacious. The bathrooms have windows and the bellhop packed our vehicle perfectly as we departed to go back home. I will return soon and this will be our vehicle of choice.

Exceptional customer service in a beautiful hotel! I was fully prepared for a few disappointments with our stay due to covid. However, I can not say enough about how amazing the staff went above and beyond to make our trip one to remember. The valet was prompt in helping us upon arrival and made sure our vehicle was ready when needed. At check-in we decided we needed a suite instead of standard room that we originally reserved. The front desk staff was extremely helpful in accommodating our last minute request. Our king bedroom suite was absolutely phenomenal! The bedroom was quite expansive! It was furnished with a king size bed, oversized chair for lounging, office desk/chair, dresser, 2 night stands and large tv. The view of Atlanta from the bedroom were amazing! The suite had 2 walls with enormous windows, overlooking Peachtree Street. The sitting area also had a large window for gazing out at Buckhead and Stone Mountain in the distance. The sofa converted into comfortable pullout double size bed. We were thoroughly impressed by the attentiveness the staff catered to our needs. We called the front desk and made several requests throughout our stay, and each time they were happy and prompt to accommodate. Thank you Grand Hyatt Buckhead for making our Christmas vacation such a pleasurable experience!

I loved this hotel! The amenities and scenery were great. However the front desk staff weren't up to par and they were rude. Not fitting the atmosphere I was expecting. I extended my stay and did it through another company. I went to the desk to verify the reservation was complete and the man at the desk confirmed yes I was good to go. The following day however I was made aware that I selected the wrong dates on the site. Yes it was my error but it would've been easily recognized if the man would've simply checked instead of lying to my face. When I went to express my concerns I was spoke to rudely by the manager and she tried to offer me a bottle of water to get me to leave. It cost me money in fees and it all could've been avoided. The rooms and surrounding common areas were very clean. Breakfast was good most days but unfortunately inconsistent. I got the same item everyday and it was different everyday. I would possibly return if the front desk staff was different.

Memories of age...not a young age, but an age where things begin to turn into a bland, expressionless and unforgiving stream of consciousness. It is a time when life loses its intention, where emotions translate into a rather pointless stream of continuity, and deteriorate to meaningless expressions. The Hyatt is an expression of a time that once was. That Holiday Inn musty smell in the hallways, the distressed carpet that has seen the unthinkable and the popcorn ceiling room. There is absolutely nothing "Grand" about this Grand Hyatt except for maybe the elevator, which is a pretty interesting wood and brass element that feels rather timeless. The rest of the property is cheap and sad. There is even the tub shower that once again shows how desperate for renovations this hotel is. No bottle opener in the room. Service is decent, requests to bring glasses were fulfilled, although not in the friendliest of ways. Literally, ask to bring glasses to the room and the person says "ook" and hangs up. That is after trying to reach them twice. But, on the upside, they did bring them up in a reasonable amount of time. For most Atlantans, this Grand Hyatt is often even forgotten that it is there, despite a prime location. It feels like a dinosaur, a fairly sad four star property and not a particularly deserving one of the brand where it sits.

My family and I had a great stay this past weekend at the Grand Hyatt in Buckhead and would recommend it as one of the better Hyatt properties we've stayed at, and I say that as a Globalist level member. The hotel is staffed with friendly people and the rooms are in great shape. We enjoyed a nice dinner at the Onyx restaurant on the first floor and both the service and food was great there as well. Overall, it's going to be our first choice on where to stay during our next trip to Atlanta.

I have to say that I am really disappointed in the Grand Hyatt. My partner and I stayed there for two nights on behalf of Amazon for my relocation. We had an issue during the check-in process which we reported to the director of operations, and they were kind enough to contact us to make things better. However, 1 day after leaving the property, my partner began to notice that she had hives on her arm. A day after this, she began to notice them all over her abdomen. If I could post pictures of this I would. It's really disgusting and just unacceptable. If I wasn't traveling corporate via Amazon I would have not stayed there. I appreciate Anna Beard personally for being quick to respond to issues however it is becoming too repetitive that I have issues at this location. My first experience at this location started with me finding dried up blood on my sheets from a previous stay, my next stay included a verbal debate with customer service during check-in and now my partner has hives all over her upper body. This is ridiculous. Grand Hyatt you must do better.

Storm hits Atlanta. All flights are either cancelled or delayed. Chaos ensues. With only 5% battery life left on my phone (all my precious belongings, including my charger, had already been checked in), a desperate search revealed that most hotels were already sold out. I started to panic but luckily, I was able to snag a room at the Grand Hyatt. A 50-minute Uber ride later, I checked in at the front desk around 1 am. The ladies at the front were super sweet. They noticed that I literally had nothing with me, and gave me a little gift bag with toiletries, a snack bar, an apple, and extra water. My room was normal sized, but most importantly was clean, and had all the essentials. Despite having had a stressful and exhausting day/night, the hotel was peaceful and quiet and I had a pretty good night's sleep. I'm used to having pretty late check outs when I stay at SPG/Marriott properties (around 3-4 pm), so the 1 pm checkout at the Hyatt was kind of a bummer. However, the front desk was very helpful, and I was able to work in the Club Lounge on the top floor until it was time for me to leave for the airport. I visited the Lounge during the off-time between their breakfast and dinner service, so there wasn't much there. Just the normal coffee, tea, juices, milk, and tea biscuits. I liked that they had fruit (bananas, apples, oranges), but it would have been cool if they also offered stuff like chips & guac, maybe hummus and more substantial snacky things like tea sandwiches and such. The lady working the Lounge was really sweet though :) The location at this Hyatt is also great. It was right across the street from Verizon, where I was able to buy a new phone charger, and also within walking distance from the Lenox mall and some great restaurants. Overall, I would definitely stay here again and would recommend to my friends.

This is a beautiful hotel, with great staff. My check in experience was fantastic, and they upgraded me to a large room, with a balcony on a high floor. The view of ATL was dope. It's a quiet, luxurious hotel with all the amenities you would expect.

The hotel is beautiful! I feel at home here. The front desk offered me a mimosa because I was stressed coming in, because my flight was delayed and there were issues with my rent a car. But I was able to overcome those obstacles and get to the hotel. The front desk was warm and inviting, offered me a mimosa to change the chaotic energy I experienced. Then they mentioned the spa and steam room and that's right up my alley, considering I'm an esthetician in Los Angeles and spas and self care are my world I had a wonderful Cobb salad for dinner. The waitress was delightful and this morning I rushed down to get breakfast and Sterling (my waiter) was warm, hospitable and amazing. So far so good at this luxury hotel that is everything I hoped for. I'm going to become a member, so I can experience this level of comfort, beauty and service when I travel. Thank you Grand Hyatt Atlanta!

Wrong or right, there's a quality of experience that one expects when staying at a hotel that charges $200+ a night. My husband and I travel frequently and usually opt for more cost effective chains such as Holiday Inn or La Quinta, and staying at this hotel has only encouraged that further. First and foremost, our bedding was filthy. I'm not talking a stain here or there; I'm talking visible mold and dirt inside of the comforter pockets when held up to the window. Several wedding guests made mention of feeling like their allergies and respiratory issues had flared up seemingly overnight, and now we know why. The "continental breakfast" advertised on the menu at their restaurant downstairs, Cassis, mentions one price: $16.99. It does not, however, clarify that that is only for the cold food - Cereal, fruit, and yogurt. The hot buffet is actually $24.99. They also include a non-negotiable 18% gratuity, no matter of the size of your table party (ours was 4), for nothing more than coming by to fill your water glass one time and drop your check off another. The free Wi-Fi did not work for my husband, nor I, nor most of the wedding guests, for the duration of our stay. It would initiate connection, but not finish after inputting our name and room information. Lastly, the lighting was horrible. I usually wouldn't mention something so trivial, but for somewhere where I would imagine many stay and get ready for weddings, the dull yellow light in the bathroom and bedroom made doing so difficult and frustrating. I realize that all of these (with the exception of the lack of cleanliness) are very "first world problems". But again, we could have stayed somewhere "lower quality" for hundreds less and been more satisfied with our experience. I have yet to leave a "nicer" hotel chain not feeling ripped off, and Grand Hyatt Buckhead was no exception. We will never stay at this chain, or any associated with it again.

I am currently a Hyatt Diamond member and I am a fan of the brand. I've stayed in all levels: Hyatt Place, Hyatt Regency, Grand Hyatt, and even a Park Hyatt. For this location in particular, I was expecting a lot because the word "grand" is in the name and I've stayed in the Grand Hyatt Hong Kong and was absolutely blown away by the fabulousness of it. Here, the lobby and entrance certainly look grand. The Onyx bar/lounge is right in the entrance and it overlooks the Zen garden and waterfall. The hotel location is good, there are several restaurants nearby, there's shopping all in a walk-able distance. My executive suite was spacious and clean but definitely outdated. This hotel needs to be remodeled. The Grand Club is not grand. It's small and the offerings are mediocre. Expect to pay $3-5 for alcoholic beverages. Breakfast is continental and the evening reception is mostly cheese and crackers and small appetizers. It reminded of the offerings at the Hyatt Regency Maui - which is somewhat of a level down from a Grand Hyatt. The food was just ok - nothing great and nothing terrible. I do want to give a shout out to some wonderful staff: Mark McGuire, Daniel, and Shakenya (I hope that's correct) were awesome! They were very kind and welcoming and made our special occasion a treat with complimentary gift certs and a bottle of champagne sent to the room. Thank you!

Do not stay in this hotel!!!! I stayed here this past weekend and it was nothing short of a nightmare. Friday night in the self parking garage they claim as not their garage my car was broken into, along with 3 other guests of the hotel. The police were on sight before I even got to my car. Window smashed, items stolen, paint damage to my car. Now the hotel charges $32 a night for "hotel parking " added to the room. This would suggest this is their parking and offering, not that of a contracted parking garage. I notified the hotel front desk of the issue, and apparently they are not liable and would not offer any sort of help. Now for $32 a night parking, to not have cameras in a 4.5 star hotel parking garage, this is absurd. The garage also says clearly on it, Grand Hyatt guest parking, the unattended booth may also be another reason this has happened. Rooms are average, staff clearly don't care about health or safety. I will be taking further action but please don't stay here and if you do, valet park. I usually valet park but figured a hotel parking garage right beside the hotel was not a bad option.

A solid hotel, which would have earned itself a higher rating if the rate and fees were a little more reasonable and the service was a little more on point. We stayed in a king room on the 20th floor on a Saturday night. The room itself was decent to above average, though the bed was extraordinarily soft and we both woke up with sore backs/necks. The bathroom was large and the water pressure was good -- however, my wife noted, like other reviewers have said, that the lighting in the room was super dim/yellow, which makes putting on makeup and other prepping difficult. Despite there being some sort of frat convention staying at the hotel (lots of Tito's being unloaded by the valets), we didn't hear a peep in our room during the entire stay, so no worries about neighbor noise here -- though we did smell smoke in the bathroom coming from some idiot in a nearby room. The group rate put us in our room for about $215, but the valet parking was a staggering $42 (plus tip). Self parking was not much better at $32. The front desk was very slow during check-in. It also came out the day before we arrived that they had lost my request for early check-in (which only emerged because one of the managers emailed me their standard form welcome email, and I responded to verify the request, and he said they'd never received it. Good thing I keep email receipts.) At least the wifi was free, I suppose. Granted, the neighborhood is expensive, and you're paying for convenient access to what the area has to offer, but the prices are more NYC than Atlanta for the amenities/service level.

Well!! We had to battle storm and traffic and redirection but we made it to this oasis. I'm glad we chose this hotel out of the myriad of other fine hotels in the immediate vicinity. After a slight hiccup with our check in process we were greeted by rooms prepped as we'd asked and at a comfy temp despite the troublesome weather outside. The staff is very accommodating and professional. The rooms are modern and VERY spacious. The bartender knows his way around a whiskey sour and I was pleasantly surprised with the glassware it was served in on the main lobby floor at the Onyx Bar. The in room meal service comes in biodegradable compost and recycle friendly packaging. Did I mention the staff is very helpful??? The valet at the time of our check in was Sufien (?) and Ariana (not Grande) was the upbeat young lady at the front desk. Now... The food we ordered was hot and my kids food (Pan seared Faroe Island salmon entree with brown rice sofrito and broccolini) was perfect. My entree, which was the 72 hour braised short rib, went unfinished due simply to the amount of beef and my sheer exhaustion from driving 14 hours. I also wasn't thrilled with the level of doneness of my vegetables and I highly doubt the short ribs were braised for 72 hours so I'd love to know where or how they came up with the name of the dish. The final entree was the Eggplant Confit. It left something to be desired. Not that the flavors were bad or misrepresented. We, another foodie/chef friend of mine, didn't like the way the eggplant was handled. But that's the thing with food. You CANT Please Everybody!! In closing I'd like to say if you're staying in the Buckhead area of ATL in a hotel this is one to definitely check out on a 3rd party booking site and maybe try the food or not. I didn't book the room for the food. My main reason for coming to Atlanta was food OUTSIDE of the hotel. The reduced rate for a room booked away in advance brought me here to Grand Hyatt. Oh and F.I.L.A

Attended the Great bridal expo totally disappointed The show show was very disappointing and the vendors where sub par it looks like it was thrown together at the last minute The store greeters where fabulous The fashion. Show had only had 4 models no mc Take notes from DAVIDS BRIDAL SHOW !!!!!

During my last visit to Atlanta, I decided to book with Hyatt because I had such a positive experience with the Hyatt Regency located in Downtown Atlanta. The Grand Hyatt is located in beautiful area of Buckhead. I have always considered Buckhead more of a business district for Atlanta, so you are surrounded by tons of building and many businesses are located in this area. The Grand Hyatt is absolutely beautiful and Hyatt has always delivered when it comes to the look and feel of their locations. The staff was very nice and was able to us checked in with no issue. I always advocate booking directly through Hyatt because that comes with tons of perks (better rates, point system, WiFi..etc). During my stay, I did not really have time to explore the entire property but I enjoyed what I was able to see. The rooms were really nice and the beds were extremely comfortable. I definitely recommend this hotel if you are staying in the Buckhead area, I do prefer the Hyatt Regency over this location, but you cant go wrong with either hotel. Hyatt Rules!

This hotel is great. Front desk are nice, make you feel welcome and they are very thorough in explaining the outlets and other hotel details. The onyx bar has great drinks with good customer service. Breakfast in Casis was wonderful and our server Hana was fantastic. She's amazing! Everyone in the entire hotel always welcomed us back when we left and came back to hotel from valet / bellmen at front drive to front desk. We really enjoyed our stay. Hotel is clean and housekeeping did a good job cleaning our room. We highly recommend this hotel. Everyone is so nice. You will feel like a guest in someone's home and not just a hotel. They make you feel special

I enjoyed my stay at Grand Hyatt Buckhead. The hotel is very well kept and the staff are very helpful and friendly. My favorite thing about this hotel is the location. Just a few minutes walk from the Buckhead train station, shopping, and dining, we enjoyed the convenience this location offers. I thought the room service dishes had great presentation and fresh ingredients. However, the flavor was neither impressive nor memorable. I would opt for eating at one of the nearby 4-5 star restaurants next time since the prices are comparable.

Just finished staying here with a large group, staff went out of their way to be hospitable and to accommodate each request. Rooms were very well Kept and spacious and we enjoyed our stay. Location is great as well with many places to walk to eat. Bar was busy but the wait staff kept on top of everything both nights. Checking in and out was super easy and luggage help or carts were readily available each time

Superb hotel ! Everything about this hotel is beautiful. They have a pool that's located in a sort of lounge area - they have a beautiful garden decor also on the same floor. On the lower level there's an actual waterfall where you can dine from breakfast. Bar and shops in the lobby. The rooms are clean and spacious. Hotel is close to the mall and many eateries. Only thing I wished was that this hotel had a balcony that would have sealed the deal.