Grand Hyatt Jeju

First of all, this was a beautiful and very big hotel but there was no waiting area at the lobby. I traveled with my elderly mother and unfortunately there was an issue with my credit cards in the beginning and she had to wait a long time standing. Totally unacceptable for such a big hotel. The room was great and I liked the gesture of giving me a bottle of wine for my long stay there. I appreciated that but would be better if I had an option of choosing the gift as I don’t drink. I also appreciated the restaurant manager giving me chocolates as a token of apologies when there was an issue with my lunch booking. Breakfast options seemed to be a lot but I don’t think the quality and the taste were of high standards. 99% of the guests staying there was Chinese tourists so perhaps it was catered for their taste instead. Lunch was slightly better with more seafood but again the taste of cooked dishes really needed to be improved in my opinion. Also, for such a large hotel, there was no bathroom scale or any scale to help guests weighing the luggage. I was also surprised and disappointed to know that I had to pay extra to use the public bath. This should have been included considering the cost of the room.

We were here on a tour package Non Stop Travel Hawaii, and it was fabulous. We had a room overlooking the pool area and the entire city. In the distance we could see planes landing and some of the sunset and all of the sunrise. The room itself was very large and beautifully furnished. The tub was a standalone. The shower was spacious and clean. The blinds were motorized with a black out and a separate semi sheer fabric. The room was very quiet except for the poolside music speaker but it wasn't a deal breaker since it was not very loud and turned off after 11 pm. The breakfast buffet included was fabulous and exclusive to the premium rooms. Otherwise there was a buffet for the regular rooms which was equally fabulous. There is a shopping center in the hotel on the lower floors with a food court. This hotel was definitely worth every penny.

We very much enjoyed our stay at the Grand Hyatt. It is a very large hotel with many restaurants, shops, and services.|The staff was excellent and recommended restaurants both inside and outside the hotel. We took their advice and were extremely pleased. We got especially good help from Jake and Jay.|The room was lovely and we were lucky to get a good view of the water and the airport. They treated us to a bottle of wine and delicious candy. |The breakfast buffet was gigantic and delicious – – with wonderful choices, and beautiful displays!|We especially appreciated how close the hotel was to the airport, because we had considered staying in more resort like hotels which were probably about an hour from the airport. Very glad we chose the Hyatt in Jeju city.|We hired a private guide, Lydia Park, through tours by locals, who took us around the island for two days and that was a wonderful way to see various places on the island, away from the city center.|Highly recommend!!

Amazing hotel. Numerous restaurants, cafes, fast food, shopping, it's own 7/11 style shop with good prices and cheap alcohol, wonderful roof top spa and pool. Great service and got a free upgrade to a wonderful suite. Would definitely stay here again. It even has a casino which I didn't have time for bit will next time.

Solid stay with great facilities, though service feels more towards Hyatt Regency than Grand Hyatt. Service was efficient but lacked the warmth expected of a Grand Hyatt, perhaps a result of the hotel’s sheer size and volume of guests. The club lounge is impressively spacious, though the food offerings were rather average. Staff were friendly but not particularly engaging. Wines are served only outside of breakfast hours, and the lounge closes at 10 pm. Honestly, for a destination like Jeju, and the somewhat underwhelming experience of the lounge, we didn’t find the lounge particularly useful. Rooms are huge with great views, and the overall property is beautifully designed. We loved the unique pool setup: a heated outdoor pool on Level 8 connected to an indoor pool on Level 6 via a dedicated lift. Both are open until 11 pm, which is a nice touch. All facilities feel fresh and well maintained. Room cleanliness, however, was inconsistent, our housekeeping missed clearing trash placed beside the bin on one occasion. That said, the hotel’s lounge and common areas are spotless, with staff cleaning thoroughly after each guest. However, the casino carries a strong PRC vibe, which may not appeal to everyone. Oddly, alternative parking lots were closed off by the hotel, it just made finding parking slots a bit harder and a longer walk to the lobby. For EV drivers, guests were snatching the few remaining chargers in the middle of the carpark, and somehow may not realize there are more chargers at the far end. The room rates were competitively priced, making it a good value option. Despite some shortcomings, at this price point, it’s still very much a 5 stars experience.

This is a huge hotel complex, with ++options for dining and shopping and great amenitites like pools and hottubs. Great experience checking in - efficient, and friendly. Large rooms with beautiful floor to ceiling views of Jeju city and the ocean. Attentive service. Great casual dining at Pocha restaurant with expansive views of the city. Free, and easy parking.

A very pleasant and enjoyable stay! Randy Wong, the guest manager, welcomed us from the elevator to the dedicated check in on level 6 and went above and beyond by sharing various places to visit on Naver which was very much appreciated! Randy and his team also helped prepare takeaways breakfasts when we needed to leave early to hike Hallasan. Overall, I would have given them 6 stars! Comfort: Hotel is very modern and rooms are spacious! Food: The lounge food isn’t just any canapé, but substantial and high quality options. Chef Sungmin and Tahye were very friendly and prepared various grilled mushrooms for us :) Location: Fantastic location with shops around and only 15 mins to the airport I would come back in a heartbeat! Thank you Randy, Sungmin, Tahye, MJ, Gina, Chloe and rest of the team for memorable stay.

- There were cockroaches in the room on the day of check-in. The staff brought an insect-spray bottle and intend to use it while I was inside the room. The chemical uses to kill cockroaches definitely affect guests’ health ?? - The bathroom drainage was slow. The Enginnering only came to flush some water superficially without properly fixing the issue. - There were no laundry bags in the room. Although we left notes and informed the housekeeping staff about this, every time the room was cleaned or laundry was returned, no laundry bags were replaced. - The toilet got stucked, and I had to call for fixing. - Upon check-in, we were asked to provide a deposit of 1,200,000 KRW for incidental charges, yet when we contacted the guest service center, we were told that we needed to pay for laundry in advance. What the real meaning of deposit in this hotel?? The man at frontdesk called us without offering any apology for the internal communication failure or the operational inconsistency within the hotel system. Only after I expressed my upset did the staff give a very reluctant apology and he will do No Post then we can charge bills to the room?? Is this really the service standard of a 5-star hotel under the Hyatt brand?