Grand Hyatt Jeju

It was a truly great experience—the hotel feels so much more impressive when you actually stay there than just visiting the shop area. I live nearby and have walked through and shopped at the hotel many times, so I thought I knew the property well—but I was pleasantly surprised! The lounge, pool, and spa made the stay feel truly exceptional, like stepping into a different world. I will absolutely bring my family again to the property again in the future if they come to visit Jeju Island, no hesitation.

This is probably the most luxurious hotel I have ever stayed at. The minute we were dropped off at the grand entrance of the hotel, I thought we were in Las Vegas! The property is huge towering over Jeju. So many amenities that we did not get to try so we will save it for next time, including their skytop bar as well as their indoor/outdoor swimming pools. They had upgraded us to ocean view on our arrival since the city view room we had originally booked was not available. So we were very surprised with this treat!|The rooms were enormous and absolutely stunning! The toilet was in a separate room with its own sink and the rain shower as well as bath tub were such lovely options to have after a long day of exploring Jeju! The rooms were spacious giving us gorgeous views of Jeju each morning and night. Plenty of local eateries available nearby. There’s also a delicious black pork restaurant just across the hotel as well!|Customer service was excellent as well. We didn’t have our rooms made each day since we kept it clean daily, but the housekeeper ensured to provide us daily water bottles which we appreciated.|Truly looking forward to staying here again if we are ever in Jeju!

The Grand Hyatt Jeju was a sprawling resort with a club level that features amazing food throughout the day and free drinks as well. Check in was easy on the club level for being a Globalist. We had a King Room on a high floor with views of the ocean. They had a rollaway brought into the room since we were traveling with kids. The room is spacious and the bathroom large. The hotel also features an large indoor and outdoor pool areas that my kids enjoyed. We didn't check out the casino but did walk through the various shopping levels and the restaurants. It's conveniently close to the airport.

Location is good, many restaurants and convenience stores nearby. The rooms are spacious, with both city and ocean views. Staff gave us a free upgrade from city to ocean view so that we could be on the same level.Lobby cafe staff was a little rude, saw her roll her eyes at a customer for wanting to order. Other than that, an overall very good stay.

Sorry to say, such a bad experience. Highly recommend NOT stay in Grand Hyatt Jeju. Totally damage the reputation of the brand which cannot deliver the quality as a 5-stars hotel. Once arrived to the hotel by taxi from the airport, no one was guiding you to the check-in counter. No greeting at all. This is not the SOP of a 5 stars hotel. Need to go to the reception to ask by yourself. And their instruction was not clear enough. The room is big, other than that, nothing up to standard. The facility and the environment look old and dirty. Furnitures are damaged. Housekeeping is poor. All mirrors have watermarks on it. The room smells not pleasant. The air-con was fixed, cannot adjust to lower temp. Most important thing need to be reminded, there was a Casino inside the hotel. That’s why the lobby and the lifts lobby just like a market. Crowded, noisy and the atmosphere was low grade. I’m 100% guaranteed that I would not come again. Even it’s free of charge.

Had an amazing stay at Grand Hyatt Jeju. I stayed in the corner Grand Suite which was spacious, luxurious, spotless, and incredibly quiet. Huge thanks to the team for the lovely arrangement, and a special shout-out to Randy and the Grand Club manager for making me feel so welcomed on my solo trip. There are plenty of dining options in the hotel. I tried six of the restaurants, and every one of them was great. Highly recommend Pocha for comforting, no-fuss Korean food with incredible views. Also loved the spa. I had a massage every day during my stay, and all the therapists were exceptionally well-trained. Can’t wait to be back!

Over hyped and over rated. Location is good, but to get to the nearest walking street is still a good 15, 20 minutes walk away. Food options in the surrounding area are average at best, we explored within a KM radius but didn't really see anything that interest us. BBQ lovers will love this area though. Getting around from the hotel is easy as there are taxis always available. Now the room, it's spacious and offers a lovely view. But the one thing that is an accident waiting to happen is the bath tub design, climbing in and out, adjusting the water level all this has to be done cautiously, one could easily slip and fall over, my wife almost did. Next is their choice of bar soap for hand wash, we hated the soggy and drippy feel of one after it's left overnight and never replace. The last time I came across one is a good 10 over years ago... And because this days high-end hotel like to secure their body wash to the wall, placing one on the bathroom counter is out of the question. Requesting one from housekeeping to main desk doesn't help. That's the main gripe. No action, no explanation when a request cannot be fulfilled. For everyone who praised it to heaven knows where, I'm happy for you, it just doesn't appeal to me that much. Not really value for money. Overpriced and overrated.

Grand Hyatt Jeju is one of the best property I have ever stayed at. Excellent ambience, clean rooms and staff would make you feel welcome. If you are with family vacation, leisure or business, this is one of the perfect spot to stay, you will not regret.