Grand Hyatt Jeju

The room upgrade at check-in was handled quickly and pleasantly—it took less than three minutes with no wait or stress. The staff member assisting us clearly knew what she was doing and understood exactly what we needed.||The room we were given was impeccably cleaned every day, reflecting a high standard of professionalism. The Club Lounge offered a wide variety of breakfast and dinner options that suited our entire family. Although I don’t drink alcohol, I noticed that a diverse selection of alcoholic beverages was available free of charge—a rare and impressive offering, especially compared to hotels in the U.S.||The service in the Club Lounge was consistently excellent, with well-trained staff attentively meeting our needs during every meal. Check-out was just as smooth as check-in—simple, quick, and stress-free.||One new feature that stood out was the hotel’s complimentary shuttle service to Jeju Airport. The large, comfortable bus made our departure very convenient.||I strongly recommend this hotel to anyone seeking a luxurious, VVIP-level experience. Every aspect of our stay exceeded expectations.

We stayed for three nights and four days as a family, and the experience was wonderful. The rooms were spacious with a beautiful view, the bedding was very comfortable, and the bathroom amenities were great. The large sofa was also a nice touch that made our stay even more relaxing. Overall, it was the perfect spot for our family vacation, and I would happily stay here again.

Everything went perfectly during my stay, except for one thing (see below). The hotel rooms and property are HUGE. Room service food and restaurant food were also delicious and presented beautifully. It was perfect until shortly after I checked out when I left my wallet in a taxi to the airport. With no way of contacting the driver, I went back to the airport for some help. The hotel concierge, staff, and security team did a great job checking CCTV footage for the license plate, contacting the taxi company, then contacting the driver. They sent my wallet over to my next hotel and nothing was missing. Thank you to everyone involved!

An absolutely stunning hotel which is one of, if not, the best in Jeju. The staff are very helpful and took excellent care of us during our stay. Parking is a breeze - when you inform the staff of your vehicle's licence plate at check-in, it gets registered into the system automatically. The room is luxuriously appointed and the indoor and outdoor pools are beautiful. We used the spa which was excellent value for money and provided saunas, hot tubs, cold plunge, and several wellness rooms. The hotel is a huge highlight of our stay. We will definitely be back!

If you’re looking for convenience and easy access to everything Jeju has to offer, Grand Hyatt Jeju is the perfect choice. The hotel is stunning, the rooms are spacious and comfortable, and the facilities are world-class. Service was outstanding special thanks to Randy, who went above and beyond to make our stay truly memorable. The dining options were excellent, with a wide variety of delicious food at Grand Kitchen. Overall, an unforgettable experience and highly recommended.

Had a fantastic stay at the Grand Hyatt Jeju! The highlight was definitely the indoor and outdoor pools — beautifully maintained and perfect for relaxing any time of day. I was pleasantly surprised with a free upgrade, which made the experience even better. The sea view from the room was stunning, especially with planes gracefully taking off and landing in the distance — a unique and mesmerizing sight. Highly recommend for both comfort and luxury in Jeju!

Has an its own retail shops on level 3 and 4. Pool is amazing and opens till 11pm. Many parking lots in the basement carpark. Room was spacious and overall and very good stay.

The hotel wasn't what I expected though I could have done more research beforehand. It felt like we were at a casino hotel in Macau. I wanted a more Korean hotel experience. The room was huge and very grand though. The dream tower is a nice concept and convenient but the execution made it look like a random mall, which I didn't feel it fits the image of Grand Hyatt.