Grand Hyatt San Antonio River Walk

I absolutely loved my stay here! This hotel was so clean and well kept. The rooms were spacious, clean, and stocked with coffee and tea for your stay as well as a mini fridge and safe. Ice machine and microwave weren’t too far from the rooms if needed. Bed was comfortable with good quality pillows. The hotel was fairly quiet which was nice considering there was a conference going on. With access to the River Walk, Tower of the America’s, and so much more; it was so easy to get everywhere on foot. I worked out at the hotel gym, which was awesome. Great equipment with a great view of the area. Hotel staff were so friendly and professional. Check in and check out process was flawless. I will def return to this hotel when I’m in the area again!

Hotel and staff were amazing! They made my stay very memorable and accommodated every request whether it was 8 am or midnight. The cleanliness and work of order of the room was fantastic! The view was amazing and the hotel was quiet and the room and very lively at night in the lobby! Hotel smells amazing and the check in process was extremely smooth, was given a sweet treat upon check in and some water! They did something for my sisters birthday and it was so sweet, will definitely come again!! Being so close to the riverwalk was definitely a plus, one escalator and I’m on the riverwalk!

My wife and I had a two-night stay for my employer’s holiday party.|Everything regarding the Grand Hyatt met and exceeded our expectations. Our room had a beautiful view of downtown. The bed was very comfortable. We almost didn’t make it to the holiday party 🤭. |The staff were amazing, the gym is immaculate and terrace areas are amazing.|We will definitely be back.

This is very nice hotel right on the Riverwalk and next to the convention center. I was particularly impressed by how quiet the rooms were. The only night that was "noisy" was Friday, when apparently many people drive cars on the streets by the hotel and apparently have removed all the mufflers. Is that legal here? If you are a light sleeper, you might want earplugs. The rest of the nights were very quiet. The room itself was comfortable, and the towels and bedding were typical high-quality for this level of hotel. The staff was very nice, and all in all, it was a pleasant stay.

I must say this is great hotel with excellent location. They take good care. Rigo Armienta the manager is so nice. My coat button fell and he helped me get it fixed. Small actions like these show personalized care. I will chose them again. Only suggestion is more gluten free options on the menu. I certainly enjoyed my 6 night stay. All the restaurants are close by.

For the price you can actually get a much better room elsewhere. Tiny beds, no balcony, small tight rooms with no microwave in the room.. Just lacking big time on the room side. I had much higher expectations for the price especially. The sandwiches in the convenience store area were hard. Bread was like a brick - however i was told something at check in and check out, then it was not honored - but they DO follow up on your stay and make sure you were satisfied and reach out to you to fix anything they can, so THAT is awesome for them, customer service is NOT lacking and that gave me a much better view of them

Adel from Seattle is an amazing manager! He was just the breath of fresh air I needed after a 10-hour drive. All the employees have been so nice! My room is spectacular! I will stay here next time I come to San Antonio.

I loved my recent stay at the Grand Hyatt San Antonio River Walk from beginning to end. Many thanks to Jannia for the exemplary service at check-in! My only less-than-positive feedback on the room was the A/C outage and the loose shower faucet handle (both of which were quickly addressed). For those looking to explore the River Walk (and other downtown attractions, e.g., The Alamo, Tower of the Americas), the hotel offers direct access. Thank you for the gluten-free options at the hotel restaurant and lobby store. The FedEx Print & Ship Center on the third floor saved day! I can't wait to return to San Antonio and the Grand Hyatt! Thank you!!

We had a great stay at the Hyatt during San Japan weekend. The staff was professional and took care of us promptly. Unfortunately, when we first arrived, the room card machine stopped working so we weren't able to do early check in. However, the staff was courteous and held our luggage in the meantime so we wouldn't be carrying it around until the room cards became available. The room was pristine and the amenities were available as described. We really appreciated room service coming by and tidying our room while we were out. Looking forward to next year's San Japan; will definitely book here again :)

I stayed at the Grand Hyatt Riverwalk. It felt like I had my personal cat walk from my hotel to the wonderful Riverwalk of San Antonio. It is steps from everything. This hotel is beautiful. It has a huge bar right off the lobby. It also has a restaurant bar and breakfast/daily food spot. If you are a Hyatt member with status, you will get access to the Grand Hyatt club, which was on the 23rd floor. The gym hit all the requirements. Location, the gym, the food.... priorities.

**This is a 3.5 star review.** This hotel is listed as a four-star property on Google. I'm not sure who gets to make these decisions but ... nope! If you've ever spent a night or two at the Rennaisance Chicago (downtown), the Grand Kempenski (Dallas) or pretty much any InterContinental property, you'll know what a four-star property feels like. Five-star properties are a different animal altogether, but I digress. At best, the Grand Hyatt San Antonio River Walk is a 3.5-star property. During my stay, it was more like a 3. In other words, Residence Inn ... Homewood Suites or Fairfield Inn (suites). Not bad at all, but this joint isn't exactly going to be nominated for any AMEX awards The uber positive: The front desk is efficient and polite. It feels like a concierge floor. The not-so-positive: There remains an $1,100 charge on my American Express, though I presented a different card at check-in several days ago. The AMEX is apparently the card on file with my rewards. It'll ultimately work itself out, but really? More uber-positive: The housekeeping crew here is clutch. Period. So too are the dudes who brought my luggage to the room and parked my car. Quick. So polite. More not-so-positive: How in the Sam Hill does one adjust the climate control in these rooms?!? I slept hot ... for several days. I wanted to call down, but I felt like Forrest Gump. Is it that difficult to let me set the thermostat to 70? It is here. -- I have a master's degree from Purdue University, but unfortunately it's not in engineering or physics. Some positives: When I lost my room key, the folks downstairs hooked me up immediately. They were so friendly. This is a testament to whomever is leading this crew. These guys seem to really like their jobs. -- And though the restaurant(s) are displaced during construction, everyone still did a great job. Some not-so-positives: In my 50-some-odd years, I've traveled to San Antonio many times. I don't ever remember a trip here where I-10 or I-35 wasn't under construction. When I'm paying $400 a night, I don't expect to hear jackhammers in my hotel. Is this just part of the culture here? Not cool. A few more observations: This is a fine property for a conference. In fact, there was another conference happening simultaneously. Although the internet service was about as slow as the days of 300 baud modems (Yes, Hyatt! You need to fix this!), everything seemed to run fairly smoothly, so long as I used my hotspot. This was an issue with several colleagues. Again though, when I'm paying $400 a night, I believe that the property should be investing in its digital infrastructure. Bottom line: Would I stay here as an individual traveler? No. It's a decent property, but the cost doesn't justify the benefits. As a conference-goer, they need to fix a few things, but my experience wasn't terrible by any means.

Perfect location for NYE festivities. You're front and center to all the action, walking out of the hotel to the left you'll find one of many of stages to kickoff the New Year. Room with guaranteed view is the move. They do have the terrace but I still think the view from the room is so much better. Nice hotel and staff is superb. We asked for waters and few things and they were knocking on our door within 5 minutes. Steps away from the riverwalk with many dining options.

If you're attending a concert or conference at the convention center next door, this hotel is extremely convenient. However, the cleanliness and overall function of the hotel, for being so large, was not ideal. A King room cost $260 (with more than $50 per day in fees and taxes). As soon as we checked in, we found food in the bed left over from the previous guest. This probably means the sheets were not actually changed between guests, because otherwise there should not be what looked like Chex Mix crackers under the covers if it was a fresh set of bedding. There were also holes and stains on the top sheet. One day housekeeping did not come until almost 6pm, but then they came before 9am the next day. Rather than come back later, they asked me to stand in the hallway and wait until they were done. That felt very strange. The wifi was so slow and at times did not connect at all. The plus was that, despite being such a large and busy hotel, it remained relatively quiet in the halls and rooms. There was also a nice gym with a variety of cardio and weight equipment.

From the hotel parking staff, hotel staff, club room staff, all were very pleasant. The bed was comfy and most of all it was clean. So was the bathroom. The hotel hallways and lobby have a lovely fragrance and smells good not musty and old. The room has a decent size tv and honestly I like the fact that it is not attached to the wall where you find caked on layers of dust. Behind the Tv looked clean since you tilt it to either side of the room. I opted for the club access and overnight parking. Self parking is included with this but I just decided to valet so the difference is like &20. Now location location LOCATION this is the best especially when attending a conference in the conference center next door. I came for the TMEA conference and had originally booked about a 12 minute walk away and last minute decided to change my booking to this hotel. I was really glad I did because when I arrived in San Antonio there was a slight drizzle and the weather was not cold by 45 degrees so slightly chilly for some. This hotels is close to everything and there is a Ruth Chris steakhouse inside the hotel which offers dine in and take out. There is a club Lounge in the 23rd floor and on the second floor there is coffee shop and Rojo's is somewhere in this hotel which has breakfast lunch and dinner. The river walk and mall are really close by and like a 6 minutes walk at most. I really enjoyed my stay here and I'm still in bed writing my review because I opted for early check in 11am and late checkout 4pm which is just $75 extra. So convenient for my trip and thank you Hyatt Grand staff for everything.

Nice and friendly staff Rooms were good and the bed was comfortable Right on the river walk so the location is pretty good

10/10 experience loved the views and hospitality of this place on the San Antonio Riverwalk.

Stayed here for a work conference and the location was great! Check-in was easy and I loved that they offered a complimentary cup of agua fresca on check-in, it was such a nice touch (especially with how warm it was)! The room was spacious and clean, and the bed was super comfy. Only downside to the room was that the shower didn't have very strong water pressure and the water didn't get past warm, but it was so hot while I was visiting that this wasn't something I was upset about. Great location on the river walk, close to many restaurants and the conference center!

The only thing Grand about this hotel is it's location to the convention center. I come the SATX twice a year for conventions and usually stay at the Hilton De Palacio but due to a lot of construction I decided to give the Hyatt Grand Riverwalk at try. I was expecting more of a luxury experience. The dining options are limited and over priced. I spent $130.00 dollars on a club sandwich, beyond burger and 4 vodka drinks that were very weak. There is a Chris Ruth's steakhouse option which is even more pricey. The bar is a hot mess. Apparently they are remodeling the lobby bar so they have a make shift conference room bar that is very slow and understaffed. I think overall the entire SATX downtown experience is a huge tourist trap.

This is one of two hotels I've stayed at near the San Antonio Riverwalk. (The other is the San Antonio Marriot Riverwalk). This Hyatt hotel is connected to the Convention Center and is pretty convenient to the Riverwalk itself. Just head down the escalator and you're walking by the river towards all the things. Rooms are good and the staff is pretty helpful as well. We didn't do much at this hotel itself so I can't comment on the amenities. This would be my first choice if I returned for a convention. If you're not in town for a convention, look for a hotel more in the center of the Riverwalk so you can venture in two directions. You'll thank me when it's 100+ degrees out and you find yourself miles from the hotel.

The first thing I judge a hotel on, comfortable beds. The Grand Hyatt didn't disappoint. The bed was comfortable, the pillows were nice, and the sheets were not crunchy. Crunchy sheets are a thing. I had a standard room, two queens instead of a king which is a bit of a disappointment, but again, comfortable. USB ports on the alarm clock, standard electric plugs on the wall. There was a mini fridge and a coffee maker. My biggest complaint, powdered creamer. Can we please get away from this?! Powdered creamer is the worst! The bathroom had good lighting and plenty of hot water. Check in was fast and friendly, and the location is right on the riverwalk and close to the Alamo. It is a good choice in San Antonio.

Was here for a trade show and it was convenient and very comfortable. Had a group rate so it was not too overpriced not sure about their normal rates. The bed was very comfortable and the temperature control in the room was easy to use and kept it very comfortable. Would stay again because of its easy access to the riverwalk.

Located extremely close to the Riverwalk, this is a solid hotel to stay at. The check in and check out process did World of Hyatt members is easy and you can skip the lines at the front desk. The room was very clean and comfortable. The layout of the hotel is a little wonky but you'll get used to it. They have a convenience mart that's open 24/7 and serves surprisingly delicious personal pizzas! The prices for the mart are also very reasonable. The staff were all helpful and kind I would definitely recommend this place!

This hotel is spectacular! Literally steps to the famous River Walk, only three short walking blocks from the historic Alamo, with plenty of shopping and dining options along the way! The room was comfortable, beds & pillows were soft, amenities included a small refrigerator, coffee maker, 2 bottles of water, and a complementary toothbrush! Staff at the front desk are helpful & friendly, conference rooms have easy, access and spacious. Catering and food options were good. Those looking for fine dining can feel good that Ruth's Chris steak house is on site right & on the River Walk. Downside was that self parking is $45 a night. Wow, I was not expecting that additional cost to my overall stay! I learned that there are cheaper options nearby.

Parking costs $23 per hour, capping at $45 per day for guests staying at the hotel. Rooms are a little smaller than the standard. Toilet paper was extremely cheap and rough, worse than that at a gas station restroom. On a more positive note, we had a pretty view of the Tower of the Americas. They have a solid gym with Life Fitness equipment, and separate rooms for cardio and weights. The reason for my one star was the terrible experience we had with the restaurant. First night we were told it closes at 10pm. The following night we arrived at 9:00pm, no hostess or host to be seen. I saw many open tables, and kids being served, but we were told the restaurant was closed. I reminded them I was told the night before, that it closed at 10pm. To this, the hostess replied that it was only open to reservations made. Not one single table of the many tables I saw open, was left available at 9pm, in a restaurant that closes at 10pm. In my opinion, they just wanted to reduce their workload, by denying access to customers arriving an hour before closing. To me, this is unacceptable, especially with the rude attitude from the hostess.

A dingy, overpriced hotel with a uninformative staff and a mismanaged parking garage. Banquet catering is quite good though. Update: I'm docking them another star because they charged my entire folio to my card, even though the room was prepaid by an event organizer. Amateur hour.

Ridiculously overpriced to the point of price gouging. I stayed here over the weekend for the Rock n' Roll Marathon and was aghast by the cost of this hotel. I've stayed at several Grand Hyatts and never felt like I was being ripped off until this hotel. For example - a Miller Lite draft at the bar costs $11. A negroni ran $22. And mind you, for these costs you're getting treatment you'd expect from a two-star motel. The bartender peeled the orange peel with her bare hands and threw it in my $22 drink-type of service. A cup of drip coffee? $5. There were some very hospitable service staff - the security guard on the race morning who encouraged me to get some Gatorade and snacks for the race. The housekeeper who kept our room comfortable and tidy. And the beds themselves are excellent. However, the front desk staff is overall poor. Not only did they immediately try to upsell you on a "better" room without being prompted, but they also gave me improper information -- telling me that my parking was included only to surprise me with a $90 charge ($45/day) after the fact. When I contacted the hotel they would not budge, refused to refund me for the full parking, and told me I had to better understand my terms. I will NOT be returning this motel. The only reason I could see anyone staying here is for a conference where your company or organization is paying. And even in that circumstance keep a close eye since the exorbitant charges from this hotel are likely to run your expense account afoul.

I am loyal to Hyatt whenever possible. This one night stay was disappointing as a Grand Hyatt. In the future I would not stay here, nor would I recommend it, unless you're here for an event at the convention center or Lila Cockrell Theater (both attached). The pros: - quick check-in - clean room - comfy bed - nice view - breakfast was good The cons: - San Japan (anime) convention next door - convention goers everywhere - parking/valet was a mess to get to - Globalist status not really recognized here - required to wear wrist band designating me a hotel guest but no one seemed to be checking - rooms are dated and beginning to show age - advertised breakfast hours inaccurate, seating ends at 10:55am - valet who returned car had terrible BO that lingered in car all day even with windows down (Seinfeld style) - management responded to email concern but didn't follow through with offer they made

Terrible customer service. My husband stayed there because of a work convention & they were not helpful at all. Plus, they wouldn't refund him the two nights that he couldn't stay. They said the hotel was full. I don't know what that means, but apparently they're not out to help their customers. They're just out to take other peoples money. I mean, he couldn't stay the extra two nights & gave enough notice . But the general manager, Nadar wasn't going to bend. Not a very nice person at all. He actually hung up on me & kept interrupting me when I was trying to explain.

Rooms were confortable and the staff was friendly enough, but Nothing special stood out. I would compare prices with other hotels in the area. I believe Valet was $59/night and self park was &49/night, Yikes !

I'm not impressed, sorry. For it to be "Grand", nope sorry I can't give 5 stars from where I'm standing. The ladies room was NOT grand, I've sat on better toilets. And wiped my hands on fancier paper towels and 4 ply toilet paper. Now due to privacy inside of the of the ladies room and I don't do restroom selfie's, I didn't capture other down grades for the Hotel to be considered "Grand Hyatt". Now I love the Grand entrance but where is Valet? I luv to see all the fancy people in their fancy cars. Nope, but I do see all the people in their Rodeo attire. I also like the Top Golf play area. I do like the fact that they have bus loading zones. Any whooo, 4 stars.

Worst hotel of this size I have ever stayed at. My bed sheets felt so sterile and like a hospital bed. Not plush at all. I'm used to down comforters at nice hotels. Very uncomfortable. Also, very frustrating waiting for valet. Took 30+ min to get my car more than once and they were not busy... standing around talking amongst themselves. It was very confusing. I wouldn't stay there again.

The Grand Hyatt is very large, making it a bit of a maze to find your room and the elevator banks. That being said, the rooms are very comfortable - I'll remember they have a Keurig so if I want to bring my own coffee supply next time. The gym is wonderful and includes Peloton bikes. Meeting rooms have varying sizes, making it nice for smaller conferences that don't need the attached convention center. Food is, as you'd expect, very pricey but all of it is good. Honestly, this is a solid hotel stay if your company is footing the bill but probably not one I'd choose for a personal vacation to San Antonio.

This was Top Tier, Chefs Kiss. Professional staff, room service Top Tier! It was clean & fresh. But the view was it for me. The view from the room, the view from the pool & the view over all did it for me. San Antonio did me well. I shall return Oh the Bar in the back was "IT" I think I took enough shots to carry me over to Cinco

4 stars only due to the number of mystery and erroneous charges. Those notwithstanding, the hotel is just ok. The location is superb if you're meeting in the convention center. The room itself is pretty standard...nothing particularly outstanding. Check in was a breeze thankfully! Also the valet parking really came in handy.

Beautiful Hotel. Excellent rooms. Great location for the river walk and plenty of restaurants by the river for y'all to enjoy your vacation and make some memories.

One of my few go to hotels when I'm in town. Easy access to the river. Busy but never chaotic, maybe cause they have a large space in the lobby. Many room for dif views of the city. Customer service is always nice to me. That's a big part for me Vs ppl writing reviews how fancy rest rooms are. To each it's own.

Business trip. Globalist. - Location (5/5) Right on the Riverwalk and steps from the Convention Center. It couldn't be more easily situated. Tip- when picking up Uber/Lyft, select Hyatt, not the Valet Lane. It's much emptier and you're less likely to get stuck behind arriving guests. - Check-in / Service (5/5) Globalist status was acknowledged. Upgraded to a suite. There's a $100 for 2 people breakfast credit, and I got a $25 voucher to spend at the onsite snack mart. This doesn't go a long way though when waters are $4. Otherwise, service was impeccable. - Room (5/5) Executive suite was super spacious. The "wet bar" area could have been a bit nicer with a sink, but all-in-all, nothing I could really complain about. Very plush and very comfortable. - Bathroom (4/5) Not the most modern bathroom but very comfortable and spacious. Water pressure from shower was adequate. - Wifi (5/5) Speedy and easy to connect. - Heat/Air (5/5) One of the few times I'm not distracted by the HVAC unit. Steady temp in room with hardly any noise. - Breakfast (5/5) A la carte at Rioja were really good. Although the prices are a little elevated, they serve a lot of food, and it tasted really good. - Fitness Center (5/5) Really big fitness center with separate areas for cardio and peloton. Varying weight machines, dumbbells, and cable machine. There's no water cooler, so they just give you bottles of water. - Value (5/5) Considering the amenities, room quality, and convenience of location, plus the big Globalist benefits, I would say this is great value. - Final Word I would definitely come again, and even consider bringing the family to stay.

Recently stayed here for a work conference and it was a very pleasant experience. Jennifer B was our event host, she was a pleasure to work with. She was very helpful and attentive. Loved being right on the river walk.

We'll start with the property itself. The property is ideally located on the River Walk and serves mainly as a conference center facility. Now, that doesn't mean a couple or a family cannot stay here and have a great experience; I'm simply saying it's a large property that suits large gatherings - and it's structured that way. It's a rather clean and spacious property that allows for easy passage throughout. It's well maintained and easy to navigate. Onto the room. I had a double queen room that was comfortably spacious. The room has decent storage between the drawer space and the closet. It has a nice work desk with electrical and USB outlets. The beds were quite nice, and had a touch of softness and firmness to it. The linens were very comfortable that allowed for breathability; they weren't heavy duvets that had to be kicked off at night. Pillows are feathers down filled - which I'm not a big fan of, but when bunched together, it was just fine. The bathroom situation was ok. It was somewhat cramped, but it worked. The vanity has very little countertop space to work with. The shower/tub is quite spacious. The facility has a really nice fitness center that accommodates all workout styles. Overall, I recommend this property even if traveling as a couple or family.

The purpose of my stay was for a work trip conference so it was very convenient that this was directly next door to the convention center. Immediately walking onto the hotel property I was greeted by bellhops and they were very friendly! I arrived right at check-in time and there was no line so it was a very quick check-in process - but I came back an hour later to the lobby and it was packed. The lobby area is spacious with different seating areas to meet. On-site there are choices for 2 restaurants, a bar, coffee shop a gaming room and a rooftop pool. The room I got was standard and very clean with a great view. The Riverwalk is super conveniently located off to the side of the hotel. This is a pricey hotel but standard for where it is located. The check out process was just as quick as I checked-in too.

Recently stayed at the Grand Hyatt on the Riverwalk in San Antonio and had a wonderful time. Great room. City view from my room on the 21st floor and everything was in order as expected. Very convenient to restaurants, bars, lots to do in downtown San Antonio. Also, very close to a nice walk along the Riverwalk, which was very festive with all the Christmas lights hanging down. Additionally, great breakfast restaurant downstairs in the lobby at Rojo.

i'm leaving a one star rating simply because somebody went into my room and stole my diamond ring off my end table... I left my room around 7 PM to go down to the Riverwalk for a boat tour and when we walked outside of Ruth's steakhouse, I noticed I didn't have my ring on and I told my boyfriend that I forgot to put my ring back on and it's on the end table next to the bed he didn't wanna come upstairs and get it and neither did I so I left it there only to come back in my ring was missing... we talked to security and they put a device on the door to see if anybody came in and out and said that nobody was there since the major in earlier that afternoon I listened very closely to what the security officer I had to say, and I called bullshit to him simply because Frosty said, said, nobody walked in and out of the room after 7 PM, not one person came in or out of that room that was a lie cause one person did which was my boyfriend and then when my boyfriend asked if we could see, he told us no we would have to get a court order in my humble opinion so once again, I called bullshit there's a thief among that hotel room somebody stole my diamond ring attached will be a picture of my ring so if anybody reads this review and you happen to stay in room 2123 or anywhere in that hotel and you see my ring I would love it if you could reach out or return it to hotel security they will know to get in contact with me other than that be very careful what you leave in your room.... they will also tell you that the hotel is not responsible for it. If you did not leave it in the safe, I don't understand that myself I feel as long as it's in the room the hotel is responsible for it. My ring is very simple but it's mine and I would like it back.

This review is mainly for the Top Golf Suite. I've had 4 star experiences at the hotel & 5 stars with the Audio Visual Department leading a Conference. The food was great & golf was fun although they had some technical problems. They refunded some of our money. My only issue was the server & her manager were coughing & seemingly sick at work. A day later I was coughing & sick. It very much bothered me they would risk getting others sick although I realize some people may feel like they have to work NYE. We were constantly spraying down the equipment with hand sanitizer. Not. My. Job. Disappointed.

We booked this hotel as it's convenient and close to the Convention center for a Vball Tournament. I would say this hotel is pretty pricey but most likely tue better one downtown San Antonio and near the river walk. Easy check in, clean room and sheets. Location is great. It is pretty expensive here and self parking is just as much as valet. The only call out I would say is when checking out - that the front desk provide instructions on how to leave parking without having to pay for working again which we paid another $97 to have the gate open. However after returning to front desk to explain, they refunded our money and explained that the room key was to swipe to leave . Overall , location and cleanliness was good !

We have loved the Grand Hyatt for years! It was our go to any time we were in San Antonio for many reasons. 1. The location is great! You are steps away from the Riverwalk and a 10 minute walk from the Alamodome. You are downtown, and the Alamo is around the corner. They also house a convention center, so you can stay a few feet from the conference you have to wake up for after a fun night on the Riverwalk. 2. The rooms are large and well appointed. We love the beds so much we bought a Grand Hyatt bed for home! Don't judge. The sheets are soft and pillows are plentiful. They also don't stop at shampoo and conditioner; they give you everything you need to be clean, including body wash and toothpaste, which are not standard in many hotels. 3. The customer service at the front desk is always top notch. Quick check-in and very flexible to help meet your needs. 4. Room service is provided by Ruth's Chris Steakhouse, so you don't have to leave your room for fine dining. You can also just go down to the restaurant, but the rooms are so comfy you might not want to leave. The only drawback at this Hyatt, is the valet parking. The customer service is not great, and we have had issues almost every single time we have used this valet service. It is not cheap to valet or self-park here, so I would check out the Grand Hyatt Valet/Self Parking Yelp! page before making my decision. Other than the valet, our stays at the Grand Hyatt have been perfect! I would highly recommend getting a World of Hyatt membership so you can earn rewards like free nights. We used a free night for the Alamo Bowl on New Year's Eve and ended up with the best view of fireworks shows all over San Antonio!

So a couple things: - the doors are very thin and i can hear everything in the hallway. - the beds seem out of date and sad. - the main restaurant - Rojo - is embarrassing. I ordered a mix salad with chicken, and sent it back and left. What came out was a 1/4 iceberg lettuce - 4 cherry tomatoes, and processed chicken strips that seem like it came out of a Costco bag. for $21 they should have been embarrassed to send it out. they need to create a real menu. so pathetic. - they no longer have a functioning business center. they have fedex, so printing anything costs at least a $1 a page. They took a helpful business service and made it less valuable. for tourists this won't be an issue - but definitely don't use this hotel if you are coming here for business. just not useful in anyway.

It's my second day here and again, I'm really impressed if there's no one at the front desk early in the morning just call their number and then somebody I'll answer at the front desk to help you. In the café near the check-in area they have a Maui muffin that's really delicious! They also provide daily room service for cleaning the room, which I really am grateful for!!! Top-notch hotel!

Another great stay at a Hyatt hotel. Came in for a wedding in San Antonio. Booked through Hotwire. As a Hyatt member, I did not get the Hyatt points because of the Hotwire hot deal, but still had the Hyatt TLC. Nice to be able to check in early and get a quiet room with a beautiful view of the Tower of the Americas, free WiFi and an infused water at check in. Location is so convenient that we parked the car and walked everywhere. Enter the Riverwalk at the base of the hotel near Ruth's Chris Steak House, pay your respects to the heroes of the Alamo at the San Fernando Cathedral down the street, or visit the Alamo which is a short ten minute walk away. The convention center is literally next door. Start or end your day with a refreshing swim in the lap pool that has a great view of the Tower of the Americas. Fresh towels, cold water and ice and comfy beach chairs are on the fifth floor pool deck. Didn't go to the gym, but it is massive. Rooms were comfortable and quiet. Loved our Tower view. If you forget something like toothpaste, they can usually accommodate you. Parking is pricey, but we parked across the street in the Convention Center Garage for $10 flat fee for 24 hours.

Pro-tip: ask for a Riverwalk view. Also, be sure to visit the view deck on the same floor as the pool (just opposite side. Fantastic views of the city, especially at night. Excellent accommodations with easy access to the Riverwalk. Stayed here for a confernece and it was great. Rooms comfortable and nicely appointed. Confernece space was good and the food was good as well.

This hotel is gross. Bed bug vibes. The rooms stink. Beware- only double beds... not good if you are used to queen. Asked for a pack n play for a baby, the sent up a METAL crib frame with a BLANKET! Yes you heard that correct. People at the front desk don't know what way is up. If I could give negative stars I would!

This location is my favorite by far. All around, great front desk customer service and very accommodating. Perks staff are engaging, came from around the counter to help me with my selections. Bar Rojo had some amazing food! I got the Brussels sprouts and chicken sandwich which you can't go wrong with! The hotel itself is beautiful, very high class and the location is prime. Everything and anything you can think of in walking distance. A bonus...you can self park. I was upgraded to a corner king room, top floor. Amazing views for day and night! It definitely pays to be a rewards customer. And...they are environmentally conscientious, which put them over the bar for me!

I was there for a conference Friday and Saturday the hotel staff was not very friendly or helpful. When getting there I asked an hotel employee where I could find the registration area for the conference. I was told to go look at the screen. I did but the information was not there. I asked another employee and was told they didn't know. Didn't even offer to direct me to or call someone who did. I finally was able to find the a meeting room with some confidence attendees who were able to help me. After the first session during a break I went to the restroom on the second floor by the Republic C only to find the Handicap stall toilet clogged. (I use a walking cane and need the extra room even for #1) I held it and flagged down an employee to let them know. They said ok. Two hours later, After the second session I went back to find the same. So I walked out and to the other side of the 2nd floor to the closest restroom. I once again informed an employee on my walk back to the other side of the hotel. Needless to say the toilet remained clogged throughout the conference. It might still be... On the second day there was still signage from a different group who had used the room the evening before. I asked the two employees who were sitting at a table outside a conference room down the hall if they could remove the signage at least from the podium since photos and video were going to be taken during the session. I was told it wasn't their Job! Didn't even offer to find someone whose job it was. During the luncheon, I overheard to servers be rude to a couple of attendees. Needless to say this was not a pleasant experience at this hotel.

Excellent staff, and service. We ate breakfast for 3 days. 1st day eggs and bacon and English muffin with coffee and orange juice. 2nd day omelet, fruit, coffee and orange juice. Last day, they gave us Belgian waffles and oatmeal. All of it was good. Pet friendly with nearby park and also near shopping area. We took advantage of swimming pool and lounge area We saw steam and thought there was a jacuzzi but it was laundry. You can park across street at daily rate but no in and out privileges. They also offered free massages for wellness week. Can't wait to return!

Wow the bar here at the Grand Hyatt is amazing!! The service was more than I was expecting. David T. Was on top of it and was so friendly. He was always smiling and polite, taking care of everything and everyone. When he was busy Kimberly was checking to make sure I was taken care of. Top notch!!!

Overall I give my stay 2 stars. For the price of the room, it was VERY small. My shower curtain had like mold on it. The toilet didn't work correctly. The bar downstairs was under staffed and took forever to get 1 drink. I'd rather go across the street to the Marriott next time we are in town.

TERRIBLE SERVICE ALL AROUND. From beginning to end. Don't plan any event here. I attended the New Years Eve celebration and it was so disorganize. It started with very little parking space. It was completely full and there was no sign that would prevent anyone from wasting their time, going on circles only to find out there was nowhere to park. I have a parking ticket where I was charged for 30 min stay just looking for parking! I was told I would get a refund which has not happened to this date. There was such a long wait to get in the elevators trying to get to the pool level where the event would take place. Once I got there, such long lines to get a drink! Only 2 bartenders! They had run out of a lot of stuff so they were not able to fix a Moscow mule or a mojito, who knows what else they were unable to fix. I was promised a bubbly for toasting the new year, it didn't happen. 12:30 am came along and we were asked to head down the lobby! Rude! There was nowhere to go since everyone was cramped again at the elevator. The only good thing about it was the view of the fireworks. Bad, bad, bad planning all together. Will not attend any event ever again. Bad experience from beginning to end.

We decided to spend the last night of our San Antonio trip at Grand Hyatt San Antonio. And it was awesome. It is located near Tower of the Americas, we walked back and forth couple times. Enjoyed the walk more than in the center of Riverwalk, because less people here. The hotel itself is very clean and new. The room is spacious, our room is located on 8th floor and have the view of Tower of the Americas. We both feel like they just recently update their guests room or they just do really good job in maintain the cleanliness. Just one odd thing is that our sink doesn't have hot water at all. We also relaxed on their swimming pool (5th floor) before our flight back home. No one was at the pool and we really enjoyed the sun. Definitely a good property to choose meanwhile in San Antonio. Less people, less crowded, not so far from Riverwalk, have a lot of places to eat nearby.