Grand Sierra Resort and Casino

Our Family felt welcome as soon as we walked into Sure! Here's a more fun, friendly, and polished version of your message: --- From the moment we walked through the doors, check-in was a breeze! I had a quick chat with Casey from security—super friendly—and let him know how impressed we were. The hotel and casino are beautiful! Of course, no place is perfect—yes, the casino was a little chilly (even for us West Coasters!), and as a smoker, I would've loved a few more conveniently placed ashtrays. But honestly, those are small things. The real highlight? The staff! Every server and restaurant team member was absolutely on point—friendly, fast, and professional. The whole place has a great family-friendly vibe, and while I do wish there were a few more modern game options, we all know how quickly games rotate in and out. Overall, I’d absolutely recommend this place and can’t wait to come back. If I could give it 10 stars, I would! ---

I always stay at this resort when visiting family in Reno. I believe the rooms and casino are much nicer here than the other choices. They have a nice spa, lake driving range and bowling alley, along with great dining options. The elevator system here is most impressive and efficient and should be used by all large hotels. This trip started off well with a wonderful room and nice view. It all went downhill on my last evening. Upon return from a long day out the hotel was booked with multiple events, so all parking lots were complete full with no place to leave the car. After 30 minutes of driving I finally found a spot almost off property and 10 minute walk to lobby. After getting to my room I was surprised by a very loud pool party event going on below the tower I was in, which made it impossible to sleep. By 10 pm I called down to operator and was informed the event was going until 11 pm. Nobody warned me of this ahead of time when I checked in or even a message on the day of this outdoor party. I got no sleep with a 5 am wake up for early flight. To add insult to injury I asked hotel operator for a wakeup call to back up my phone alarm but that call never came. Next time I will stay at a regular hotel and forget about casino resorts as an option.

A True Gem in Reno — Exceeded Every Expectation! We've been coming to this place for years and I was genuinely blown away by the entire experience. From the moment we arrived, the staff were incredibly welcoming, professional, and attentive. Check-in was always smooth, and the rooms assigned to us was always spotless, spacious, and offered stunning views of the mountains( loved it when its filled with snow🌨️❄️) .The casino floor was massive and full of energy — whether you're into slots, table games, or poker, there's something for everyone. I also appreciated how clean and well-maintained the gaming area was, even on busy nights. I also loved grabbing late-night tacos from Uno Más.What really sets this place apart are the amenities and entertainment. The pool area is perfect for lounging or having a cocktail. One time I lost my other pair of Gold earring luckily one of the staff found and was returned to me. There’s a bowling alley, go-karts, movie theater , Fun quest for the little ones my daughter and nieces loved it — you’ll never be bored here. Loved the rewards ! Overall, the Grand Sierra Resort is the perfect blend of luxury, comfort, and fun. That is why I always vote for this as the BEST CASINO in Reno ..❤️Whether you're in town for gaming, relaxing, or entertainment, this place has it all. We can't wait to return for another Staycation . Highly recommend! ⭐⭐⭐⭐⭐

My sister and I took our first trip to Reno last week for our birthdays!! What an awesome time at this resort. Room was a great size, nice bathroom. Great selection of restaurants, the pool was great and the servers came around frequently! Have to give a very special shout out to our favourite bartender Marat, we had lots of laughs with him and he never let our drinks so empty. Will be back again for sure!!!!

Sierra in the cafe was excellent! She was honest fast and attentive. The food she suggested was very good! Thank you so much! We had great service. We would recommend everyone to come to the cafe and eat! We had steak and awesome eggs. Clean and decorated nicely!

The location was super convenient, close to everything you'd want to check out. There’s plenty to do around here, so you’re never bored. The room itself was comfortable and worked well for our stay. We did run into a minor issue with the tub being clogged. Thankfully, a staff member came up quickly and took care of it like a pro. He was friendly, fast, and got the job done right, really appreciated that kind of service!

The food and the hotel over all was amazing and very clean. Saimya’s dedication to customer satisfaction is obvious in every aspect of the service. It’s not just about feeding people, it’s about making them feel cared for. The experience feels more personal and heartfelt than typical food delivery. She is very caring and thoughtful when it comes to serving food and is very respectful to everyone around her.

The bed was comfortable and clean. lots of elevators so didn't have to wait long for one. Our fridge didn't work; we called and they brought up a replacement right away. There were several places to eat in the Resort so we never went hungry. If we needed assistance the people in kahki jackets were there to help on the main level..

Overall the hotel rooms were nice and comfortable but we got conjoined rooms and the first rooms one of them was missing light fixtures in the bathroom and the second room had cracks in the table, so we got our rooms upgraded and the first rooms had actual BOOB prints on the windows! The second room was fine though and the room service was fine. I recommend it and I wish room service would clean the windows but minus that it was a fun experience for 1 night

We booked this hotel on a whim during Thanksgiving break. It was super crowded and there was a long line during check in because only 3 counters were open. We got higher floor room facing the golf area. The room was very spacious and we loved the big windows. However, the carpet felt dingy. When we were there, it was their opening day for the ice skating rink. There were pro skater performance for the opening celebration and free hot chocolate. Unfortunately, the skating rental was sold out that day. So, we decided to head to the swimming pool. The kids pool was crowded but we still had fun there. The resort was quite big with lots of attractions inside it. There was arcade game, escape game, and other fun family things. We opted to have lunch and dinner outside the resort as they were lots of restaurant around.

There's a reason Reno hotels are failing. They're the problem. Rude concierge staff checking. My company made a reservation for me and upon checking at 1230 am after traveling all day. Our room wasn't ready. The employee essentially told us f you. I asked is there anything he could do? Maybe a comp lunch. Nope. So when we finally get a text saying our tool a ready at 2 am we're informed your king room is being upgraded to a double queen lol. Literally the biggest joke I've ever had to be a part of. What kinda "high end" hotel doesn't have room service? This one. Over priced everything. Edit* Upon waking to find there's no room service I get up to take a shower to find the shower wasn't cleaned and a bar of soap left in the shower. I'll canceling my 7 night stay.

My family and I have been coming here for years. We love everything, the shows, the casino is beautiful and very clean. No stink like other hotels. There is tons of amenities and a lot to do with the kids. They have a new show magic in their new white rabbit theater and it was incredible!

Grand Sierra Resort is a beautiful resort. It is a Casino that has a variety of slot Machines, Card Tables, Restaurants and entertainment for the whole family. You and your family can hang out at the pool side and fun quest. Eat at some of the restaurants. I would like acknowledged some of GSR's staff for their service. First and foremost I'd like to thank Ms. Sonita Morada for being so attentive. While gambling she was nice enough to keep coming back to offer drinks and refreshments. Very nice and friendly. Another team member was a young man who helped us at the front desk. Unfortunately I didn't get his name but he accommodated our family so that we can be on the same floor. Thank you so much. We would love to come back again. P.S. I almost forgot, did I mention the rooms are very nice, clean, and very spacious.

Love coming in here for a quick alcoholic beverage and watch sports events on their big screen tvs and that is what I did on a weekend. I enjoy visiting this casino, because it has everything here for me - bowling, restaurants, and shopping. I love the summer months for the pool and cabanas. I love that GSR has a driving range. To me, it is a "one stop shop" for all family needs. The staff are friendly. Gambling is fun and the rooms are really nice, clean and comfortable.

I want to give a big shout out to Tina at the Shuttle Bus Counter. You are so lucky to have a wonderful gal working at the GSR!!! She gives 150% to every person who approaches her counter. I had an issue with my Diva's Day ticket, somehow my digital ticket didn't update, but I had my paper copy receipt. The box office doesn't open until 11am and the doors open at 10. I always get to the GSR early to join the party fun. If it wasn't for Tina and her wonderful Customer Service skills I would have gone home. She tired every possible avenue before calling the VP of Entertainment Eddie J. He said " tell her to find Lindsey" and give her my name it would be on a hard copy list. Well I couldn't find Lindsey but I found another awesome girl who called Lindsey and she gave me a GA ticket! Lesson learned make sure you check your digital tickets prior to arrival. I've been coming to Divas Day since it started and I have met so many wonderful people!!! The only down size is you can't bring your own food and drink this year! The best part is the prior party where everyone is sharing their food, drinks, meeting new friends, line dancing and having a ton of fun. Now, people are tailgating in the parking lot. No wonder the line isn't that long.

Time for another update...? At minimum, it is time for me to link all my pictures, LOL. Quality/Quantity - Good. Still my favorite! But I have to drop a star... Still waiting for better comps??? I am losing more $$, yet my comps are getting worse...? Are you getting stricter on comps? Atmosphere - Our favorite, away from the Downtown area which is too busy for me. Also, I think it is a safer environment than downtown. Hotel (2,000 rooms), RV park, casino, entertainment, nightlife, convention center, pool, 50 lane bowling, cinema for only $5 still, theater, arcade, grand adventure land (go kart), outdoor golf driving range (happy hour available), escape room, axe throwing, VR, ice rink (seasonal), shopping, wedding chapel, etc. Newest addition - Okay, not new any more, Sensology Reno; see website. Dining - Restaurant Row - Charlie Palmer Steak - Now one of our favorite happy hours. Definitely our favorite in this resort. Rim Asian Bistro, Reserve Wine Bar. Newest addition - Chickie's and Pete's; I still have not tried them yet. Casual Dining - Uno Mas Street Tacos, Grand Buffet, Grand Cafe, Round Table Pizza, Port of Subs, Johnny Rockets. Quick Service Dining - Jamba Juice, Starbucks, Yogurt Beach, 2nd Street Express (newly remodeled). Plenty of free parking. Free Wifi. Free airport shuttle. Service - This is hit and miss. Half your casino wait staff are amazing!! The other half not so much. I am at 50% success in getting drinks when gambling... Even when/if I tip well?!?! Price - Great when 100% comped. Semi-good when the room is comped but you still have to pay the resort fee of around $40 + 13% room tax. Owner Suggestion - Congrats on your success since 1978. Sadly, I am outdating myself, but I remember when you were the following: 1978 - MGM Grand . 1986 - Bally's. 1992 - Hilton. 2006 - Grand Sierra. 2011 - Grand Sierra purchased by the Meruelo Group, the current owners. 2014 - Last major renovation. How about adding a free shuttle to the Northstar Resort?

Stayed here last week for the first time. We been here before to gamble but never stay in the hotel room. Grand Sierra was able to status match from Caesar account, which made everything better. Parking was easy to find. We were able to get VIP check in, which is always nice. Always make sure to swipe your players card for rewards and promotions. We were on their top floor, view was nice. Now the ONLY problem with room was they DIDN'T clean out when fridge. There was till left over food from the last guest, but everything else was fine. You can tell the room seem like an older room because of the bathroom. Definitely need an upgrade. I love that the heater setting actually works especially when the temperature outside is really cold.

We always choose to stay at GSR when visiting Reno! It's a great place to visit with family, a large group or just as a couple. The rooms are always clean, slot machines are all fairly new and not dirty. The staff is attentive both on the casino floor and throughout the resort. GSR does get crowded, so expect lines at the elevator, check in and restaurants. Tip: book online and check in at the kiosk it is so much quicker! If you don't want to be around kids then you are going to just have to stay on the casino floor because they are EVERYWHERE, especially the pool.

A solid 4/4 solely for all the activities and lounges and bars here. Loooved the bowling alley, Fat Tuesday, outdoor fire pits, and outdoor hot tubs. As for the room, they didn't offer late check out and calling housekeeping was a pain. There was a hair on our bed and the pillowcase had an old mascara stain on it. If it weren't for all the activities here, I'd have given a 3/5. But GSR needs to step up their housekeeping standards.

I am trying to figure out how I missed writing a review for the concert I attended in August 2024. I didn't have lodging that night because the website said it wasn't available. I am guessing it is due to the local event that weekend (Hot August Nights). I do know the rooms are nice though. My niece visits a lot and has comps, and she always has a great room. Her family of 5 is able to fit comfortably. My concert was August 3rd, 2024. I saw Rick Springfield and Richard Marx. While the sound, seats, and temperature control were awesome, parking was horrible. I understand that the parking lots were reserved for Hot August Nights, but there should be an adequate space for all the activities provided. After driving around for 20 minutes, I found a spot. Yes, I know there is valet, but I couldn't afford it and had no cash (it is cash only). Otherwise I would have used it. Their valet system is good. I have used it before. Walking from parking lot (by the hotel checkin) to the music venue, was very long. I wouldn't recommend for disabled or elderly. All in all, I did have a good time with the concert venue. Like I said, seats are very nice and good views all around. Room temperature was great (and it was August!). Beverages were plentiful and good price. Locations to purchase were good. Sound was very pleasant. The sound team deserves a round of applause. This is probably my favorite venue in Reno, for live music. After the show, we tried to find food. Options were limited because they close at 10pm or 11pm. In a resort, I think places should be open 24 hours. GSR isn't the only one who have that problem though. Most of our local resorts don't have 24 hour diners. I think GSR is a great resort. They also have a locals discount. They offer a lot of family fun. I am giving 4 stars because the parking lot is difficult......actually, I will give 4.5 stars. They do offer valet. It's good, if you can remember cash.

For the most part the staff is nice. Food is very overpriced. They think they are being slick not opening the pool until 11am so basically people who check out the same day can't take a morning swim. Nicest of all; the housekeeping staff, they deserve 5 stars!

I really like this resort, it is off the strip so definitely more safe. The rooms are very nice & affordable. They have the LEX night club if you are into the night club scene. The slots are a bit stiff, but in this economy what do you expect. They have a movie theater at the resort & several restaurants. They have music live most nights. The staff is wonderful & always willing to help. I love good customer service. If you are thinking of coming to Reno give the grand Sierra resort a try .

Nice place, as always. Clean, spacious rooms, nice linens, views aren't always the best... but we enjoy staying here. Food options are okay, Starbucks is EXPENSIVE HERE!!!

Very nice hotel in Reno with lots to offer- gambling, arcade, bowling, multiple food options and bars. My only feedback is that basic food at the Second Street cafe is very pricey - slice of pizza $7 and bottle of water $6, I do realize this is a casino and prices are elevated but it's worth noting. If you'd like something more reasonable, take the escalator downstairs for a port of subs or Roundtable pizza. We had room on the 27th floor of the Vista tower, the room was spacious and clean. Minor things: the handle on the dresser drawer detached when I attempted to open and the towel holder in the bathroom is barely in the wall; need a little TLC with the details. Tip- free shuttle to and from the airport. Starts running at 430am!

I go a lot of places and forget to leave reviews. Since I'm back here for a second time, I'm leaving a review because I still did not disappoint. I love the check-in process. I do not like that. The food is not early enough for us to eat but again I'm in a different time zone so that's what I should expect but the room they gave me is beautiful. I know this is not the platform to say it, but you are more than welcome. Follow me on YouTube @travelnisha22 where I show the full video.

We have been coming to GSR for years. Rooms have been up and down but never have I had thought I would have to worry about items going missing. I was staying at GSR on Saturday for a convention on Sunday. I was apart of the early entry, so I left my small bag with items in my room. I was planning on going back around check out time to take my bag to the car. We ended up getting a check out message shortly after 10am, (not noticing until it was closer to 11 when I was going up.) I supposed housekeeping went in early, but it wasn't a huge deal. It was already nearing 45 minutes later so I figured I would just grab my bag later that evening from lost and found. Come 5pm, nothing has been turned it. I assumed maybe they just hadn't gotten around to tagging it yet. I made a report on Chargerback per Security. Next day, I still have heard nothing so I called but no answer. I left a message saying if it's not turned in I would like a call back because this was 100% certainly left in the room and I want to know where my items are. Here we are, now Tuesday night, still no items, no call back, nothing. I am absolutely disgusted.

Grand Sierra Resort & Casino offers both "luxury and excitement" in Reno. They offer the Grand Theatre, LEX Nightclub, a spa, pools, hot tubs, retail stores, arcade, and plenty of restaurants. I stayed here once a long time ago and enjoyed it. We recently came here for a music concert.

Grand Sierra Resort (formerly MGM Grand Reno, Bally's Reno and Reno Hilton) is a hotel and casino located three miles east of downtown Reno. The hotel has 1,990 guest rooms and suites, 27 floors, 12 restaurants, including Charlie Palmer Steak House and a casino with 80,000 sq ft of space. GSR has a movie theater, a Race & Sports Book, nightclubs including the LEX Nightclub, a swimming pool, lake golf driving range, an RV park and a ice rink. It is not locally owned, but caters home town events including Hot August Nights.

GSR has been a favourite of mine for a long time not only because it has the largest casino floor in Reno and Northern Nevada but I have received excellent customer satisfaction. GSR is very near the Reno-Tahoe International Airport and there The GSR Airport Shuttle that operates 4:30 a.m. to 12:15 a.m. I usually arrived at GSR early, before check-in time, so I leave my bag with the bell hop until I get assigned a room. Many times I have hit jackpots whilst waiting for my room assignment. I was very well pleased with my accommodations however, I'm not happy that there are no longer microwaves in the rooms. For some reason, I have never been inclined to dine at GSR perhaps since I've been spoiled by the delectable delights of rival casinos. I will definitely on my next visit make an effort to see what GSR has to offer at least.

I was able to return 2 years later and our stay was great! The hiccup we had last time with housekeeping was no longer an issue. This time they did a super job refreshing the towels, shampoo, coffee, and making the bed. We enjoyed many aspects of the hotel/resort. We dined at multiple restaurants including Charlie Palmer (fabulous), Rim (great), Chickie's & Pete's (good), The Crystal Lounge (great) 2nd St. Market (awesome), the Grand Café (good for breakfast), and Uno Màs (fine). We enjoyed the pool and bar area and had a great pizza poolside. I only wish that there were umbrellas available for free. Free shade by the pool would be so nice. We were in town for a large convention and it was handled very well. The event spaces were large, clean and attractive. All the elevators were working and seemed efficient. Security and staffing was ample. Parking was easy.

received a free room we used to stay there all the time one of the times, we had bed bugs. stayed away for a couple of years. finally went back, 3 years later. got an invitation thru the mail for a free room. made our reservations, paid our deposit, and resort fee. and 12.99 every day for hoiskeeping. never used it. iusually tip the housekeeping. i asked if i could get a room that overlooked the airport, and they wanted to charge me an upgrade fee. i will never stay there again, like last time

Nice hotel, newly renovated with great amenities. BEWARE OF ROOM UPGRADES! I booked through Expedia and was offered an upgrade at check-in. I was told I'd only pay the $30 difference plus taxes and resort fees. However, I was later charged for an entirely separate room instead. The front desk and manager were unhelpful and insisted it was my responsibility because I signed at checkout -- even though I was misinformed about the cost. TIP: Don't accept an upgrade without a clear, written breakdown of charges. And never sign your receipt without reviewing it first. Don't fall for the upgrade trick!

We arrived after (being at the hospital all night) having an online reservation at 10pm. The self check in says the room isn't ready. There is a line with 25+ people and one person checking people in. I asked the manager to help with the self check in amd got a curt response to get in line, I asked if she can just help with the self check in and she sharply said get in line and she will help you. Wonder why the stars are so low?!

We try to visit Reno once or twice a year & this is our first stay at the GSR. Nice rooms, clean casino and restaurants everywhere! All the staff were friendly and helpful. All in all it's a really nice place to sleep and gamble. Will return. Side note as a huge metal music fan they have a lot of shows come through here and it would be really awesome to mosh and drink all night at just be able to take an elevator to sleep.

We had a fun time at the Grand Sierra Resort and Casino. It was a little rough finding parking. The front lot was full and the overflow lot was still being staged by hot august nights. We drove around and found a back lot to park in. Luckily we found a close door to enter near the sports betting place. The GSR was very lively. Busy for a Sunday night. We figured it would be entry since Hot August Nights was over. We went to the bowling alley. It's a little hard to find. It's down the way from Starbucks. Turn left facing Starbucks. Then go to Jamba Juice and facing Jamba Juice and go left. Walk to the end of the corridor and you're there. The bowling alley was a real bowling alley. Used for tournaments. It has around 40 lanes. They have shoe rental and socks for purchase just in case you aren't wearing any. I was wearing Sandler so I would have needed them. It's $19 per person for an hour. Pool was $15 per table for an hour. We opted for pool and saved $23 dollars. I'm horrible at pool, but it was a really fun hour. I even won a few games. On our way out we stopped by one of there food establishments and I got a $5 carrot cake cupcake and my honey got a $7 piece of pizza. The Carrot cake was delicious minus the raisins. I'm not a fan of raisins. So that was a little inconvenient. I picked a bunch out and it was better. The cream cheese frosting was just enough to match the cupcake. The pizza was a good size slice. It was filling and the cheese was good. We'd order both again. Even if you don't gamble the GSR is lots of fun.

Very nice room, friendly staff and plenty of free parking. Only downside is the smell of cigarette smoke throughout the main floor. The concert venue is very nice with comfy seating, a great sound system and easy in and out.

Long time to check in with front desk. I've never seen such a long line to get on an elevator at a hotel. This is just ridiculous. The Sierra Tower elevators have a line but not as bad as Vista.

We arrived about 12:30-1:00 this morning easy & painless. Wandered around a bit & turned in until Sunday morning. Checked into Chickies & Pete's for the Super Bowl Party. Damn I should have taken the underdog bet I'd be in the money... but I hesitated just because I didn't know how to bet. Our Waiter John was amazingly alert & tended to his tables like a BEAST! Keep up the good work!!

Over a month ago I stayed at this hotel and was bitten by bedbugs. I filed a report and even left a review and the hotel has done nothing about it. I have scars on my legs, arms and face. So disappointed.

Check in taking way two long, waiting over 2 hours only to be told to try back in an hour or so after driving all day long. Only 3 people working check in with lines crazy long. I think everyone has been standing in line over and over again and again to pick up the room key again. Hate this place. Extremely poor management in place. Will never stay here again.

I am back again for the third time in four years. The hotel is in decent condition, however the renovated rooms are starting to show wear. The lower drawers on the night stand would not close properly and there were various scrapes. The shower is pretty weak although the water was hot. The most annoying aspect was the pungent odor of marijuana not down on the casino floor but in the hallways. Clearly people are smoking in their rooms, and the smell drifts out.. I expressed concern a few times to security but clearly no one seems to care. The gym still stinks but otherwise nothing really seems to change, Business as usual I guess.

They treat their customers pretty bad and have horrible service. We had a two night stay with a party of 12 people which included 3 rooms and 6 adults and 6 children ranging from 12 months to 5 years old. Our rooms ac was broken and we addressed this issue with them the first night we arrived. Even with the cool and fan on high it only got down to 78 degrees. We didn't worry about it too much the first night as we are all tired from the trip and we just wanted to walk around, gamble , and enjoy the arcade. Second day rolls around and we all wake up in our sweat puddle. Which was annoying and we just showered and went to eat at their breakfast buffet. Mind you we are 12 people deep so it's getting pricey and they still have the nerve to treat us this way. We went to sugar rush tubing at noon and told them we would like our air looked at and they said they would handle it. We come back and the room is now 80 degrees and no-one came to check our ventilation out. So now we are getting a bit irritated and we call them multiple times and they keep saying they are on it and will take care of it. Once 10 pm rolls around the whole collective of their team came up with the idea of "we will drop off a stationary fan for u." We waited 24 hours for you guys to come up with a fan?!!! Why not move some rooms around or something? You guys are literally called Grand Sierra. We tried to just tell all the kids to go to sleep but it was unbearable in those conditions. So we checked out, made a complaint and all they told us was they would give us a dining voucher. When we threaten to file a dispute and claim they told us they will look for another room for us(they told us they were booked out for the weekend) WOW I ALREADY PACKED 3 suitcases and three kids and walked down on a busy Saturday night (their elevator situation is also not the brightest. Takes a while to get to your room and they're packed like sardines). Bottom line is we filed the issue the second we received the room, they did not send anyone to repair or look at the issue, and aren't even willing to get us another room or comp us with any monetary value or partial refund. Horrible business ethic.

No hot water for 5 days. Husband showered in ice cold water and baby bathed in the sink with Luke warm water. Hot water was PROMISED multiple times and luckily I caught it in time to have hot water ONCE during our stay. I was super excited to have hot water ( but even motel 6 has hot water) and then after I had ONE shower, we never had hot water again. Imagine for 5 days not having hot water and not able to bathe and being on vacation stinky. Not to sound spoiled but hot water is a basic thing especially coming from a grand casino hotel. Poor volleyball girls here this weekend and weddings couldn't even shower. I also got married here in 2022 and I cringe every time I pass by the salon/ wedding venue. The makeup artist said she never worked on brown skin before (I'm Filipino) and kicked me out and said she'd do my maid of honors makeup first (she's white) AND THEN SAID she had no time to do mine (THE BRIDE) LOL I remember running upstairs to my hotel room in a panic because I was walking down the aisle in 30 mins LOL WHAT A SHAME. I want to cry every time I think about it. Wedding manager switched hands twice on us before getting married. Such a disappointment.

I remember when Grand Sierra Resort used to be the Hilton! My group booked a few rooms here for the convenience of staying in the same building as The Grand Theater, located downstairs, for which we had concert tickets. Clean, super spacious room. Well-lit bathroom with a large rain shower head. We did have an intermittent issue with the toilet continuing to run unless the flush handle was positioned just so. Ample seating in the pool area. Massive pool, temperature was just right. Hot tubs fit plenty of people, as well. I'd stay at GSR again with a note to remember that the three eateries we had the misfortune of choosing -- Johnny Rockets, Una Mas Street Tacos, & to a lesser extent Second St. Marketplace -- were absolutely horrendous. Sure, there are other restaurants on property, but why would I chance it after three strikes already on the books?

I would say this is the ONLY reason we would visit Reno! Grand Sierra is the one stop shop for everything! It has affordable rates for lodging, restaurants, bars, and small retail shops like Starbucks, Jamba Juice, Fat Tuesdays, and toy stores and more! There is a little chapel and spa services. Entertainment is on point, like golfing, bowling, family fun games, arcades, vr experiences, indoor playgrounds, and soon to be more!! It's close to downtown Reno, lots of local businesses like Costco and restaurants near by, gas stations too! Really such a cool place! The new sierra tower is modern and decent. Sometimes an issue with checkin (housekeeping), but overall a place that's worth staying at!

I do like having staycation at GSR because there is a lot to do other than gambling. Stayed there recently as I had 2 comped nights so I decided to use them for my birthday weekend staycation. Was able to use the kiosk to check in which worked well but not fond of the fact you can't remove the mandatory house keeping fee, which I would not mind paying if they actually had the room stocked with water and coffee which my room did not have. They also only supplied 2 bath towels, no hand towels and no wash cloths. I should not have to call to request items that are supplied per the room details when booking. The slots are hit and miss. If you are planning on eating at the restaurants then I highly recommend making reservations for the places you wish to eat at.

Packed. Totally inefficient check-in, where they lure you to an "easy and quick mobile check in" and then the machines have no keys to issue. "See front desk". Front desk has a ridiculously long line. "Come back at 3p." Came back at three, nothing available. Finally got into the room and not only do the white towels have stains, the BED SHEETS too. So gross. Everything is filthy. No washcloths, no hand towels. Just stained bath towels. If I wasn't exhausted and at my kiddos baseball tournament all day, I would leave. I would give one star but Jim in the GSR Cafe was lovely and accommodating.

I don't like to write negative reviews but when an experience is as bad as mine was I feel a responsibility to warn others. Pros: The showers had lots of pressure and hot water. Also, there were plenty of pillows on the beds. Cons: It started with their shuttle service: Last shuttle was at 12:15am. Our flight was slightly delayed and I spoke to the driver who generously offered to stay an extra 5 minutes, until 12:20, to accommodate GSR guests, to collect their bags and board. At 12:12am I and others went to the shuttle bus location but the bus was already gone! Thank you, GSR! After a short wait (in the rain!) my Lyft showed up and took me to the hotel. There was no valet or doorman to assist with my luggage. Thank you, GSR! I had completed the on-line Mobile Check-in, so I proceeded to the kiosk to receive my room key. After scanning my passport to verify my identity the kiosk informed me that it only operated between the hours of 11am and 11pm (why???) and I couldn't be checked in. Thank you, GSR! I proceeded to the reception desk, which was vacant despite every station prominently displaying an "Open" sign. No agents in sight. I proceeded to the Bell desk to ask if they could find someone to check me in and was told "They've all left." Thank you, GSR! Eventually I was able to find a single agent to check in the now-long line of guests. When it was my turn the agent asked if I would be willing to exchange the room I had reserved (with two beds) for an "Upgraded" single bed. I agreed, but asked that the replacement room be somewhat close to the elevators, as I have mobility issues. The room I was given was, literally, at the end of a long, long hallway as far as possible from the elevators without actually leaving the building. And it had two beds anyway. And - this is most curious of all - the bed had blue painter's tape fastening the sheets and comforter to the base bed platform. (I don't even want to know why!) By the time I was in my "upgraded" "single" room it was after 2am. I didn't have much time to enjoy it, though, because at 6am sharp the jets at the Reno-Tahoe airport lined up and roared into the sky; their exhausts pointed directly at my windows. Thanks again, GSR! I mentioned these myriad issues and glitches when I checked out and asked, as a good-will gesture, if they'd waive the $40 "Resort Fee;" as I had not had anything approaching a "resort" experience. I was told this was not possible, but was offered a promise that they "would do better" on my next visit. Gee, Thanks again, GSR! I believe that everyone makes mistakes, but what matters is how they recover from them. Grand Sierra Resort failed at every opportunity to make things right or ensure my satisfaction. Never again! Oh, and PS: They ran my credit card twice so now I get to deal with that!

I was recently a guest at the GSR and had such a bad experience that I'm now looking into the possibility of legal action. I came here with a man who I was dating at the time. After just a few hours, I picked up the phone in the room to contact security and ask for help. As I was on the phone, the man packed his things and ran away. A few minutes later, there was a knock on the door. Assuming that it was the security that I called there to help me, I opened the door. I was told that the man who paid for the room had called security (he must have called right after he left the room, which was about five minutes after me and while I was currently on the phone with the front desk). I was told that the person who paid for the room wanted me to leave. As anyone who is my friend in real life would know, I had previously trained as a domestic violence advocate. So I knew my rights, and I brought them up. I told security I had just been a victim of violence. I asked them to contact the police. I asked them to allow me to stay until the police got there. They refused. The female security guard almost seemed like she wanted to help. The male security guard was cruel. I didn't catch his name, but he bore a somewhat striking resemblance to a younger Penn Jilette. Tall, husky, dark ponytail, skin that screams "bad diet." He was just mean. When I brought up Marsy's Law, he Googled it, and then, based on his zero qualifications, informed me that it didn't apply to me. (I guess we'll 'find out' when I sue the GSR.) I wanted to stand my ground, but the security had put a door stopper in the door, and they were threatening to throw my stuff away. I had just broken my arm a few days before. I was packing as fast as I could while begging them for help. They just doubled down on threatening to forcefully remove me if I didn't do it myself fast enough. Terrified of getting into an even worse situation, I packed up and left as fast as I could. It was extremely difficult to carry all of my things back to my car alone with only one good arm. I had asked security for help and they said no. I drove straight to the nearest ER, who called the police. The police went to the hotel to take pictures and collect evidence, which they would have been able to do if they'd been called to the room while I was there like I asked. But because my rights were violated so badly, the room had already been cleaned, and the police were unable to collect certain crucial evidence. While the police are charging this man with felony assault, he remains a preferred guest at the GSR. Not a safe place for independent females who travel alone. Absolutely horrible.

Ugh this place used to be so great! With no plans I decided to bring my daughter and 2 clients to GSR. The positives, front desk. The front desk clerk was absolutely the best. Very welcoming and knowledgeable. I did play cards and the dealers were exceptional, even when losing I had a great time. On to the negatives, the elevator system in the Vista tower. I am not certain if 2 elevators were down or what, but this new system made for an extremely frustrating few days at the resort. The staff at Rim, was extremely subpar, they were understaffed & overwhelmed, orders were incorrect or just were completely forgotten. The rooms weren't fully cleaned my daughter found a sleeping pill on the floor, the shower had hair in it lastly the hallways by the elevator the entire time had the same trash under the chair that was there when we arrived. My biggest issue however, due to the price was my VIP experience. This was not my first time getting a daybed or fire pit, quite the opposite. I always reserve one when I visit because of the convenience. My friend and I both got 2 day beds, we spoke to Will, who might I add was gracious and sweet. He moved us to 2 daybeds at the water since we had small kids with us the youngest being 5. When we came down, although our names were STILL on the assigned daybeds they placed someone in my daybed and the other daybed was occupied by "squatters" that they didn't want to kick out of the daybed that we paid for. Instead they wanted to put the second daybed in the back far away from the pool. In all my years of customer service I have never experienced such a policy. If I had known I could sit there for free, I would've saved my $700. The convenience I paid for was extremely, I mean extremely lacking. I waited forever for drinks and food, upwards of 30-40 mins for a drink. Again, another example of overwhelmed and understaffed staff. I ordered food that never came, received duplicate items and was charged for things that I didn't receive. The California rolls were sold out but ended up on my tab, the rolled tacos I ordered came after the fireworks and only because I reminded her. The rolled tacos were cold and soggy by time they came to me. I waited 30 mins past closing for the correct receipt which STILL isn't correct. I requested the receipt prior to the fireworks and it came 15 mins after the fireworks show, she then advised I needed to spend $32 more to meet the $250 minimum. YET, I went over the minimum by over $100. Argg extremely disappointing and underwhelming experience.

This is the second time we have stayed at GSR. Staff is always so helpful. We had to leave a car key at the Bell Desk for someone to pick up. I love it that they even have a Bell Desk! We were in our room in the morning and an alarm started going off in the room next door and we had heard the person leave earlier so the alarm was going o and on. We texted housekeeping and there was someone there in less than 2 minutes who turned it off. It's so refreshing to stay somewhere where service is front and center. Highly recommend.

We had a great night at the XMas show! I brought my two 20+ children and we laughed and enjoyed the night of entertainment.

Great resort spa! They always offer great deals for locals. They offer a sauna, steam room, and jacuzzi pool. I always get a good massage here and there offer mimosa! Overall great spot, sometimes they don't have a full staff but, still a good spot!

So opulent! Spacious and comfortable rooms, lots of amenities, and staffed with professionals. The massive arcade will have your kids on sensory overload. The only knocks are on road access and parking: confusing and far away.

The property is huge! Majority of the staff are very nice! My room was nice! The a/c wasn't working, but it was fixed fairly quickly! Much appreciated! The restaurants are pricey, but the food and the service is good! The resort fee- inflated; the pool hours are ridiculous (10-8)... well, more like 1020 by the time the lifeguard decided to stroll in. For the cost of the daily resort fees, these hours should be much better (8a-11p). After all, it's June!!!

GSR!!!!! My first trip to Reno as an adult with my friend who often stays here. Is Reno the new Vegas?? This adorable resort is really close to Sacramento and has everything you could want. Thanks to my friend being an avid gambler we got two free nights. We took full advantage of this!!!! The hotel is beautiful. We had a two queen room that was clean and had a nice view. The hotel has a gym, movie theater, pool, bowling alley, lots of places to eat and of course gamble. The highlights--- the high limit room!!!!! When I tell you they have the best, nicest, sweetest bartender I'm not joking! Ask for An An. She's a true doll. The pool is another big highlight my gf and I rented a daybed for the day which came with a personal attendant. It was so nice. My only complaints were the curly fries were cold and disgusting. Also the food trucks weren't open Friday. The frozen drink machine stopped working halfway through the day. I feel like for being such a huge resort they need to step up their game on those things... that has never happened to me in Vegas.... Just saying!!!! The gym was nice although neither of the peloton were working. A lot of good food places in the resort which I'll do separate reviews for. Overall, I think they need to step it up a bit!!! But, I will for sure be back!!!! Thanks GSR!

My wife booked a suite and banquet space for my recent birthday party. Everything from the spectacular room to the banquet food and space was amazing. Service was above and beyond at every step of the way. My friends and family all stayed in the hotel, a total of 20 rooms. Everyone was thrilled with the experience.