Grand Sierra Resort and Casino

I recently stayed at the Grand Sierra Resort, and it was an absolutely incredible experience from start to finish. Every aspect of my stay exceeded expectations. The food and drinks were phenomenal—every meal was a delight, with a wide range of options that catered to all tastes. The service was impeccable, with staff always attentive and friendly, ensuring every detail was perfect. The rooms were spacious, immaculately clean, and incredibly comfortable. The decor was tasteful and luxurious, creating a welcoming and relaxing atmosphere. The cleaning staff did an excellent job maintaining everything at the highest standard throughout my stay. The parking access was convenient and well-organized, making it easy to come and go as needed. I also loved the on-site bowling alley, which added a fun and unique touch to the experience. The seasonal decorations were stunning and truly brought the festive spirit to life, enhancing the entire ambiance of the resort. It’s clear a lot of thought and effort went into every detail. I have absolutely no complaints—the Grand Sierra Resort is a fantastic place to stay. I highly recommend this resort to anyone looking for a luxurious, seamless, and unforgettable experience.

I recently stayed at Grand Sierra Resort and Casino, and I want to recognize two staff members who really stood out—Debbie at the front desk and Wallace from the Lost and Found department. During our stay, my son accidentally left behind his cherished stuffed animal. I called the hotel, and Debbie was incredibly helpful in quickly coordinating with the right department to locate the item. Wallace then assisted in arranging shipping for the stuffed animal to be returned to us. Their level of care and attention to detail was outstanding, and it made our stay even more memorable. It’s the type of service that will make me want to return to this hotel in the future. However, I do think there’s one area where the hotel could improve—housekeeping. While the staff I interacted with were friendly and helpful, I was surprised to learn that the hotel only sends housekeeping staff to clean rooms for incoming guests, not for those already staying. I was informed of this by an employee and experienced it firsthand. As a result, I had to call the front desk to request clean towels and have the trash taken out. It’s a small but important detail that could really enhance the guest experience. Overall, I had a positive stay and will definitely consider returning. The amazing customer service from Debbie and Wallace truly made a difference, and I hope the hotel takes steps to improve the housekeeping process for long-term guests.

This place was beautiful. If you don't mind smoking inside the building, you would love this place. If you mind it, like me, you would not like it. Particularly at check in you smell it. Even at the elevator to go to your room you can smell it. The smoke inside was terrible. I could barely breathe well. I would not come back to this place.

Very close to airport and a good place to stay if you are planning on Lake Tahoe. Clean rooms. Great housekeeping service. Loads to do. Be aware- it’s a resort so you pay resort prices. Smoky in Casino area but rooms were fine. We would stay again

Oh what an absolutely wonderful place! And not just because I work there! There’s just so much to do, entertainment for hours on end for humans of all ages! Staff is amazing, most of management for sure and the guests are the best! Rooms are outstanding, meticulously cleaned and maintained, so many restaurant and food choices to choose from and on and on! Trust me when I say, you canNOT be disappointed! Come in and check us out, see for yourself!

Positive: It was super clean and the staff are really friendly. The food was amazing and a little on the pricey end. I will definitely get one of those member cards. Negative: Parking lots need more light!!

Our family had a great time here! We had been coming here before and we were pleasantly surprised to find the hotel rooms were newly renovated. So many activities for kids and adults. The arcade, bowling, movie theater ice rink, escape room, spa, night club and more. Lots of restaurant options too! We are already booked for our next stay here! There's also plenty of parking and it's very close to the airport.

The facility is easy to find and has tons of parking. The decor is beautiful and updated. The bar has a wide variety of options and the bartenders are friendly, professional and talented. GSR is a great place to go for all kinds of adult fun!

My family and I came to the resort for some fun. We stopped by Starbucks for some drinks. We were helped by Sandra and she was Amazing! Super patient and helpful with our large party. Will definitely come back.

I am back again for the third time in four years. The hotel is in decent condition, however the renovated rooms are starting to show wear. The lower drawers on the night stand would not close properly and there were various scrapes. The shower is pretty weak although the water was hot. The most annoying aspect was the pungent odor of marijuana not down on the casino floor but in the hallways. Clearly people are smoking in their rooms, and the smell drifts out.. I expressed concern a few times to security but clearly no one seems to care. The gym still stinks but otherwise nothing really seems to change, Business as usual I guess.

It was our first time staying here. I know it's a casino, and there is smoking...but there ventilation system is terrible! Smells so bad! Eyes burning.. the hotel itself had a lot of restaurants and a variety of things to do. The main problem was when we were ready to check out, we called down to have our car brought around. They just told us to go downstairs and hand them the ticket. What they didn't tell us, was that it was going to be an HOUR WAIT!!!! They could have said to come give them the card and wait in your room until it's ready. I'm waiting in the lobby filled with smoke and 100 other people waiting for the same thing!! HORRIBLE! Hallway carpets are rippled and a tripping hazard. I saw an elderly lady trip! Upon entering our room there was a smell of mold. The guy had someone come and spray our room while we left for a lunch . The bedding was thin. They didn't even have a blanket! The checkout was the worst!! VALET!! ONE HOUR TO GET CAR!!

They treat their customers pretty bad and have horrible service. We had a two night stay with a party of 12 people which included 3 rooms and 6 adults and 6 children ranging from 12 months to 5 years old. Our rooms ac was broken and we addressed this issue with them the first night we arrived. Even with the cool and fan on high it only got down to 78 degrees. We didn't worry about it too much the first night as we are all tired from the trip and we just wanted to walk around, gamble , and enjoy the arcade. Second day rolls around and we all wake up in our sweat puddle. Which was annoying and we just showered and went to eat at their breakfast buffet. Mind you we are 12 people deep so it's getting pricey and they still have the nerve to treat us this way. We went to sugar rush tubing at noon and told them we would like our air looked at and they said they would handle it. We come back and the room is now 80 degrees and no-one came to check our ventilation out. So now we are getting a bit irritated and we call them multiple times and they keep saying they are on it and will take care of it. Once 10 pm rolls around the whole collective of their team came up with the idea of "we will drop off a stationary fan for u." We waited 24 hours for you guys to come up with a fan?!!! Why not move some rooms around or something? You guys are literally called Grand Sierra. We tried to just tell all the kids to go to sleep but it was unbearable in those conditions. So we checked out, made a complaint and all they told us was they would give us a dining voucher. When we threaten to file a dispute and claim they told us they will look for another room for us(they told us they were booked out for the weekend) WOW I ALREADY PACKED 3 suitcases and three kids and walked down on a busy Saturday night (their elevator situation is also not the brightest. Takes a while to get to your room and they're packed like sardines). Bottom line is we filed the issue the second we received the room, they did not send anyone to repair or look at the issue, and aren't even willing to get us another room or comp us with any monetary value or partial refund. Horrible business ethic.

I am trying to figure out how I missed writing a review for the concert I attended in August 2024. I didn't have lodging that night because the website said it wasn't available. I am guessing it is due to the local event that weekend (Hot August Nights). I do know the rooms are nice though. My niece visits a lot and has comps, and she always has a great room. Her family of 5 is able to fit comfortably. My concert was August 3rd, 2024. I saw Rick Springfield and Richard Marx. While the sound, seats, and temperature control were awesome, parking was horrible. I understand that the parking lots were reserved for Hot August Nights, but there should be an adequate space for all the activities provided. After driving around for 20 minutes, I found a spot. Yes, I know there is valet, but I couldn't afford it and had no cash (it is cash only). Otherwise I would have used it. Their valet system is good. I have used it before. Walking from parking lot (by the hotel checkin) to the music venue, was very long. I wouldn't recommend for disabled or elderly. All in all, I did have a good time with the concert venue. Like I said, seats are very nice and good views all around. Room temperature was great (and it was August!). Beverages were plentiful and good price. Locations to purchase were good. Sound was very pleasant. The sound team deserves a round of applause. This is probably my favorite venue in Reno, for live music. After the show, we tried to find food. Options were limited because they close at 10pm or 11pm. In a resort, I think places should be open 24 hours. GSR isn't the only one who have that problem though. Most of our local resorts don't have 24 hour diners. I think GSR is a great resort. They also have a locals discount. They offer a lot of family fun. I am giving 4 stars because the parking lot is difficult......actually, I will give 4.5 stars. They do offer valet. It's good, if you can remember cash.

I am writing to commend the Grand Sierra Resort and Casino for its exceptional service and family-friendly atmosphere. My experiences have consistently been positive, marked by a safe and secure environment and the consistently high caliber of your staff's professionalism. I particularly appreciate the 20% local discount offered on dining and entertainment, making your amenities accessible to a wider range of patrons. Thank you for providing such a superior experience. I look forward to future visits. Sincerely, Curtis

Very nice hotel in Reno with lots to offer- gambling, arcade, bowling, multiple food options and bars. My only feedback is that basic food at the Second Street cafe is very pricey - slice of pizza $7 and bottle of water $6, I do realize this is a casino and prices are elevated but it's worth noting. If you'd like something more reasonable, take the escalator downstairs for a port of subs or Roundtable pizza. We had room on the 27th floor of the Vista tower, the room was spacious and clean. Minor things: the handle on the dresser drawer detached when I attempted to open and the towel holder in the bathroom is barely in the wall; need a little TLC with the details. Tip- free shuttle to and from the airport. Starts running at 430am!

Once again I had issues with my stay at GSR but on the plus side most of them were handled quickly and efficiently but they shouldn't have been a problem to begin with. So let's start off with now the deposit when you get free rooms. It used to be $25 when you would make the reservation and then $75 when you check in when you're staying tonight. It is a $50 deposit for each night that you're staying. Now when I went to check in I had already paid the $25 deposit when I made the reservation and I had $75 available to pay the balance. Well that did not work out very well because they have changed their policy where the $25 deposit is to simply hold your room. It is not put towards the $50 a night on the deposit. So when you go in be prepared to actually pay $125 in fees that are supposed to be refunded to you minus incidentals. Now I've checked out yesterday morning and still have not received a refund but that could take a couple of days. So then when I went to my room I could not believe how run down and dirty my room was. Of course I thought I might have just been being a little nitpicky because GSR has got a pretty good reputation for cleanliness and nicer rooms and the room I was in 746 seriously looked like a beat up motel that you would find off the strip downtown. The first problem other than it not being clean in my opinion was I could not get the heater to turn down and I called maintenance of the front desk and they sent somebody in a very timely manner who explained to me that the general manager or whoever turned off the cooling system and it's just like biting him in the butt because a lot of people are complaining. Then I went to put some things in the little refrigerator in the room that was frozen over and did not work and once again I called and in a very timely fashion they showed up with a new refrigerator. I completely lost it when I went to the window to open the drapes a little farther and looked behind a chair to see some sort of dirty item stuffed behind the chair. I don't know if it was a shirt, a towel, or what I did not pick it up I did immediately call and request a new room because to me if they miss something like that who's to say that the bed is clean. So I went downstairs hauling my little buggy and got a new room which was like night and day it was clean it was comfortable it was great. Service wise and this is a just me thing I am at the moment in a obvious belly sling from surgery on my rotator cuff and bicep and not one employee offered to help me at anything. I didn't want to request something but I had hoped that they would at least put me close to the elevator since I'm having to haul this buggy around with one arm or at least offer to help and that didn't happen both of my rooms that I had were off the elevator and three quarters of the way down a hallway. I don't know how the other rooms are in the first one that I stayed at in the last set of elevators I can't remember what tower it is but it was so neglected as you can see in the pictures. I wish I would have got some names because the people that I did interact with with the problems they were great but I don't think that the problem should have even come up. Also there was a problem charging to my room which when I found out I had to go up to the front desk and straighten it out but at that point I had assumed that it was straightened out until the next time I was charging something to my room and same problem this happened three times before it finally got straightened out.

Very nice room, friendly staff and plenty of free parking. Only downside is the smell of cigarette smoke throughout the main floor. The concert venue is very nice with comfy seating, a great sound system and easy in and out.

I don't like to write negative reviews but when an experience is as bad as mine was I feel a responsibility to warn others. Pros: The showers had lots of pressure and hot water. Also, there were plenty of pillows on the beds. Cons: It started with their shuttle service: Last shuttle was at 12:15am. Our flight was slightly delayed and I spoke to the driver who generously offered to stay an extra 5 minutes, until 12:20, to accommodate GSR guests, to collect their bags and board. At 12:12am I and others went to the shuttle bus location but the bus was already gone! Thank you, GSR! After a short wait (in the rain!) my Lyft showed up and took me to the hotel. There was no valet or doorman to assist with my luggage. Thank you, GSR! I had completed the on-line Mobile Check-in, so I proceeded to the kiosk to receive my room key. After scanning my passport to verify my identity the kiosk informed me that it only operated between the hours of 11am and 11pm (why???) and I couldn't be checked in. Thank you, GSR! I proceeded to the reception desk, which was vacant despite every station prominently displaying an "Open" sign. No agents in sight. I proceeded to the Bell desk to ask if they could find someone to check me in and was told "They've all left." Thank you, GSR! Eventually I was able to find a single agent to check in the now-long line of guests. When it was my turn the agent asked if I would be willing to exchange the room I had reserved (with two beds) for an "Upgraded" single bed. I agreed, but asked that the replacement room be somewhat close to the elevators, as I have mobility issues. The room I was given was, literally, at the end of a long, long hallway as far as possible from the elevators without actually leaving the building. And it had two beds anyway. And - this is most curious of all - the bed had blue painter's tape fastening the sheets and comforter to the base bed platform. (I don't even want to know why!) By the time I was in my "upgraded" "single" room it was after 2am. I didn't have much time to enjoy it, though, because at 6am sharp the jets at the Reno-Tahoe airport lined up and roared into the sky; their exhausts pointed directly at my windows. Thanks again, GSR! I mentioned these myriad issues and glitches when I checked out and asked, as a good-will gesture, if they'd waive the $40 "Resort Fee;" as I had not had anything approaching a "resort" experience. I was told this was not possible, but was offered a promise that they "would do better" on my next visit. Gee, Thanks again, GSR! I believe that everyone makes mistakes, but what matters is how they recover from them. Grand Sierra Resort failed at every opportunity to make things right or ensure my satisfaction. Never again! Oh, and PS: They ran my credit card twice so now I get to deal with that!

All good from quick easy check in to 750.00 dollar jackpot..restaurants are good, mexican, steakhouse, or cafe for breakfast lunch, or dinner..went in january, little cold outside. No parking garage like Atlantis. Huge place with game area for kids and bowling 2nd floor. Theres a 39.95 daily surcharge to every night, so if you see the room for 80 dollars a night, its more like 130 with taxes, etc...pretty close to freeway, airport, everything. Next time i'll stay at a place that has frr breakfast included if its the same price or cheaper. Plenty to choose from. Room was good, great shower head,like a massage head. Beds were comfortable, 3 pillows each. Good place to stay.

We had a great night at the XMas show! I brought my two 20+ children and we laughed and enjoyed the night of entertainment.

I do like having staycation at GSR because there is a lot to do other than gambling. Stayed there recently as I had 2 comped nights so I decided to use them for my birthday weekend staycation. Was able to use the kiosk to check in which worked well but not fond of the fact you can't remove the mandatory house keeping fee, which I would not mind paying if they actually had the room stocked with water and coffee which my room did not have. They also only supplied 2 bath towels, no hand towels and no wash cloths. I should not have to call to request items that are supplied per the room details when booking. The slots are hit and miss. If you are planning on eating at the restaurants then I highly recommend making reservations for the places you wish to eat at.

I would say this is the ONLY reason we would visit Reno! Grand Sierra is the one stop shop for everything! It has affordable rates for lodging, restaurants, bars, and small retail shops like Starbucks, Jamba Juice, Fat Tuesdays, and toy stores and more! There is a little chapel and spa services. Entertainment is on point, like golfing, bowling, family fun games, arcades, vr experiences, indoor playgrounds, and soon to be more!! It's close to downtown Reno, lots of local businesses like Costco and restaurants near by, gas stations too! Really such a cool place! The new sierra tower is modern and decent. Sometimes an issue with checkin (housekeeping), but overall a place that's worth staying at!

The social media team replied to my review advising to contact their customer support team. As you can see from the screenshot that I did not only reach out once, and then did a follow up with no response or calls. They clearly do not care about making this right. We traveled from Florida for our family Christmas trip, and this outing was meant to be a memorable finale. Instead, it was ruined by the actions of your staff. I respectfully request a full refund for our tickets and assurance that appropriate action will be taken to address the conduct of your team, especially regarding guest management and professionalism. I would like to end this by advising that as someone in Client Experience leadership (and in financial services specifically), I recognize how significant brand recognition and relationship engagement is for an organization to have longevity. Customer loyalty and service are everything in this market and economy. So when I consider the juxtaposition of your branding as a premier brand, this policy and practice of having random cups and food containers sitting on a ledge outside of your theatre, waiting for people to come back and pick them up after a show, isn't exactly commensurate with the brand you are looking to emulate. It made the entire experience of going to see a show in your resort, feel very cheap and quite frankly, unhygienic.

GSR has been a favourite of mine for a long time not only because it has the largest casino floor in Reno and Northern Nevada but I have received excellent customer satisfaction. GSR is very near the Reno-Tahoe International Airport and there The GSR Airport Shuttle that operates 4:30 a.m. to 12:15 a.m. I usually arrived at GSR early, before check-in time, so I leave my bag with the bell hop until I get assigned a room. Many times I have hit jackpots whilst waiting for my room assignment. I was very well pleased with my accommodations however, I'm not happy that there are no longer microwaves in the rooms. For some reason, I have never been inclined to dine at GSR perhaps since I've been spoiled by the delectable delights of rival casinos. I will definitely on my next visit make an effort to see what GSR has to offer at least.

Foremost, the hotel itself is so so. Make sure you don't stay in the Sierra Tower as it's not "remodeled". If you stay in the Vista Tower, expect to pay some serious pricing for long term stays. I moved here from CA and staying here 2 months at a price of over $10k. They force you to book through 3rd parties so you're stuck with the pricing. We've has food poisoning twice and eating here will cost you more than $50 per day. Then when they get your order wrong which is often, they blame you for your poor instructions. I wish we had a place to live already but that takes time. Bottom line, expect to pay a lot of money!! And, do your own shopping to make your own food!!

Loved this casino! My family and I stayed for New Years. We originally booked for 4 nights we were having such a great time we extended our stay. We had 2 rooms. Sierra deluxe 2 queen and a sierra deluxe king pool view. I brought 4 teenagers with me and there was so much for them to do. They were never bored! We did an escape room & bowling. Also they had fun in the arcade. The pool area specifically the hot tub area was super nice. We all loved the hot tubs but it does get packed with people. They even had ice skating , kids didn't want to. We loved the bowling alley here you can see my separate review on that . Lots of good food options here at the Grand Sierra. We ate at Johnny Rockets ( so good) Round Table ( not good) . Rooms were very spacious! We didn't feel cramped at all. The beds were so comfortable! We had a hard time waking up . And bathrooms were good size and we loved the shower, great water pressure and the shower was a good size as well. My husband loved gambling downstairs. Slot machines kept taking our money but he did fairly well at the blackjack table. Employees were friendly. We did have an issue with 1 waitress in the casino area but all other waitresses were very nice . We all had a good time and look forward to coming back.

I remember when Grand Sierra Resort used to be the Hilton! My group booked a few rooms here for the convenience of staying in the same building as The Grand Theater, located downstairs, for which we had concert tickets. Clean, super spacious room. Well-lit bathroom with a large rain shower head. We did have an intermittent issue with the toilet continuing to run unless the flush handle was positioned just so. Ample seating in the pool area. Massive pool, temperature was just right. Hot tubs fit plenty of people, as well. I'd stay at GSR again with a note to remember that the three eateries we had the misfortune of choosing -- Johnny Rockets, Una Mas Street Tacos, & to a lesser extent Second St. Marketplace -- were absolutely horrendous. Sure, there are other restaurants on property, but why would I chance it after three strikes already on the books?

I love going to the Grand Sierra Casino and Resort this time of the year because of their beaufil holiday decorations. I still think that this resort have the prettiest I've seen of all of the casinos. Took a stoll through the floor to get into the holiday spirit and will be back on Thursday to see the unveiling of the main decoration and enjoy, carolers, cookies, and hot cocoa!

Grand Sierra Resort & Casino offers both "luxury and excitement" in Reno. They offer the Grand Theatre, LEX Nightclub, a spa, pools, hot tubs, retail stores, arcade, and plenty of restaurants. I stayed here once a long time ago and enjoyed it. We recently came here for a music concert.

I was able to return 2 years later and our stay was great! The hiccup we had last time with housekeeping was no longer an issue. This time they did a super job refreshing the towels, shampoo, coffee, and making the bed. We enjoyed many aspects of the hotel/resort. We dined at multiple restaurants including Charlie Palmer (fabulous), Rim (great), Chickie's & Pete's (good), The Crystal Lounge (great) 2nd St. Market (awesome), the Grand Café (good for breakfast), and Uno Màs (fine). We enjoyed the pool and bar area and had a great pizza poolside. I only wish that there were umbrellas available for free. Free shade by the pool would be so nice. We were in town for a large convention and it was handled very well. The event spaces were large, clean and attractive. All the elevators were working and seemed efficient. Security and staffing was ample. Parking was easy.

Great resort spa! They always offer great deals for locals. They offer a sauna, steam room, and jacuzzi pool. I always get a good massage here and there offer mimosa! Overall great spot, sometimes they don't have a full staff but, still a good spot!

To start I don't have any issue with the hotel overall - it's got a nice kids play area in the basement, the buffet is ok, and it's conveniently located. However, I am giving a 1 star review because of persistent issues with smoking... I just stayed at GSR over Thanksiginv weekend with my family (including 2 young kids), and for the SECOND TIME I smelled a trace of smoke in the room and saw a weed or cigarette butt next to my kids bed?!?!?! See the picture... Last year we stayed here as well and the neighboring room was smoking weed + having a loud party, and we could smell it coming through the adjoining door. It took this hotel over an hour to find a new room for us... You guys gotta fix the smoking issues...

I was recently a guest at the GSR and had such a bad experience that I'm now looking into the possibility of legal action. I came here with a man who I was dating at the time. After just a few hours, I picked up the phone in the room to contact security and ask for help. As I was on the phone, the man packed his things and ran away. A few minutes later, there was a knock on the door. Assuming that it was the security that I called there to help me, I opened the door. I was told that the man who paid for the room had called security (he must have called right after he left the room, which was about five minutes after me and while I was currently on the phone with the front desk). I was told that the person who paid for the room wanted me to leave. As anyone who is my friend in real life would know, I had previously trained as a domestic violence advocate. So I knew my rights, and I brought them up. I told security I had just been a victim of violence. I asked them to contact the police. I asked them to allow me to stay until the police got there. They refused. The female security guard almost seemed like she wanted to help. The male security guard was cruel. I didn't catch his name, but he bore a somewhat striking resemblance to a younger Penn Jilette. Tall, husky, dark ponytail, skin that screams "bad diet." He was just mean. When I brought up Marsy's Law, he Googled it, and then, based on his zero qualifications, informed me that it didn't apply to me. (I guess we'll 'find out' when I sue the GSR.) I wanted to stand my ground, but the security had put a door stopper in the door, and they were threatening to throw my stuff away. I had just broken my arm a few days before. I was packing as fast as I could while begging them for help. They just doubled down on threatening to forcefully remove me if I didn't do it myself fast enough. Terrified of getting into an even worse situation, I packed up and left as fast as I could. It was extremely difficult to carry all of my things back to my car alone with only one good arm. I had asked security for help and they said no. I drove straight to the nearest ER, who called the police. The police went to the hotel to take pictures and collect evidence, which they would have been able to do if they'd been called to the room while I was there like I asked. But because my rights were violated so badly, the room had already been cleaned, and the police were unable to collect certain crucial evidence. While the police are charging this man with felony assault, he remains a preferred guest at the GSR. Not a safe place for independent females who travel alone. Absolutely horrible.

We had a fun time at the Grand Sierra Resort and Casino. It was a little rough finding parking. The front lot was full and the overflow lot was still being staged by hot august nights. We drove around and found a back lot to park in. Luckily we found a close door to enter near the sports betting place. The GSR was very lively. Busy for a Sunday night. We figured it would be entry since Hot August Nights was over. We went to the bowling alley. It's a little hard to find. It's down the way from Starbucks. Turn left facing Starbucks. Then go to Jamba Juice and facing Jamba Juice and go left. Walk to the end of the corridor and you're there. The bowling alley was a real bowling alley. Used for tournaments. It has around 40 lanes. They have shoe rental and socks for purchase just in case you aren't wearing any. I was wearing Sandler so I would have needed them. It's $19 per person for an hour. Pool was $15 per table for an hour. We opted for pool and saved $23 dollars. I'm horrible at pool, but it was a really fun hour. I even won a few games. On our way out we stopped by one of there food establishments and I got a $5 carrot cake cupcake and my honey got a $7 piece of pizza. The Carrot cake was delicious minus the raisins. I'm not a fan of raisins. So that was a little inconvenient. I picked a bunch out and it was better. The cream cheese frosting was just enough to match the cupcake. The pizza was a good size slice. It was filling and the cheese was good. We'd order both again. Even if you don't gamble the GSR is lots of fun.

Long time to check in with front desk. I've never seen such a long line to get on an elevator at a hotel. This is just ridiculous. The Sierra Tower elevators have a line but not as bad as Vista.

So opulent! Spacious and comfortable rooms, lots of amenities, and staffed with professionals. The massive arcade will have your kids on sensory overload. The only knocks are on road access and parking: confusing and far away.

Man I love this hotel, I came here for my sisters gymnastics meets as a kid and loved it. Theres an arcade, bowling alley, go karting, and so much more. In my most recent visit I was of age and able to use the Casino and absolutely loved my experience. The staff is amazing, kind and helpful and the facilities overall are extremely well kept. In my opinion this is the best hotel in Reno.

First time staying at this property. The only turned off I had about this resort was that you can check in via kiosk at 1pm free of charge but in person they will charge you $30 before 2pm. I find it not helpful for my aunt who is elderly and not tech savvy. The hotel was nice but getting to the property doesn't have proper signs getting to parking lot. Seems like the front parking was made for only members who gamble and doesn't direct where you can park for hotel guests. Not many visible signs but the hotel room was clean and won't mind staying at this hotel again.

Don't use the kiosk! Staying here on Monday with nobody in the lot and there was a line for the checkin so I used the kiosk. I got the furthest room from the elevator and my view is of a metal building. Worst view ever. I guess that's what I get for letting a computer pick my terrible view on an empty night.

We spent a few nights here but noticed that even though you put the CLEAN THE ROOM sign on your door knob, they dont bother cleaning. There's no sign that says contact housekeeping if you want your room cleaned. Useless. Also their housekeeping was their walkie talkies running constantly beeping. They were cleaning next door at 11pm and even after asking them to pipe down, they didnt bother. The floor manager is useless, I asked him why dont they clean our room, he just pointed me to another person who suddenly decided not to speak in English... What the hell dude?

Packed. Totally inefficient check-in, where they lure you to an "easy and quick mobile check in" and then the machines have no keys to issue. "See front desk". Front desk has a ridiculously long line. "Come back at 3p." Came back at three, nothing available. Finally got into the room and not only do the white towels have stains, the BED SHEETS too. So gross. Everything is filthy. No washcloths, no hand towels. Just stained bath towels. If I wasn't exhausted and at my kiddos baseball tournament all day, I would leave. I would give one star but Jim in the GSR Cafe was lovely and accommodating.

Ugh this place used to be so great! With no plans I decided to bring my daughter and 2 clients to GSR. The positives, front desk. The front desk clerk was absolutely the best. Very welcoming and knowledgeable. I did play cards and the dealers were exceptional, even when losing I had a great time. On to the negatives, the elevator system in the Vista tower. I am not certain if 2 elevators were down or what, but this new system made for an extremely frustrating few days at the resort. The staff at Rim, was extremely subpar, they were understaffed & overwhelmed, orders were incorrect or just were completely forgotten. The rooms weren't fully cleaned my daughter found a sleeping pill on the floor, the shower had hair in it lastly the hallways by the elevator the entire time had the same trash under the chair that was there when we arrived. My biggest issue however, due to the price was my VIP experience. This was not my first time getting a daybed or fire pit, quite the opposite. I always reserve one when I visit because of the convenience. My friend and I both got 2 day beds, we spoke to Will, who might I add was gracious and sweet. He moved us to 2 daybeds at the water since we had small kids with us the youngest being 5. When we came down, although our names were STILL on the assigned daybeds they placed someone in my daybed and the other daybed was occupied by "squatters" that they didn't want to kick out of the daybed that we paid for. Instead they wanted to put the second daybed in the back far away from the pool. In all my years of customer service I have never experienced such a policy. If I had known I could sit there for free, I would've saved my $700. The convenience I paid for was extremely, I mean extremely lacking. I waited forever for drinks and food, upwards of 30-40 mins for a drink. Again, another example of overwhelmed and understaffed staff. I ordered food that never came, received duplicate items and was charged for things that I didn't receive. The California rolls were sold out but ended up on my tab, the rolled tacos I ordered came after the fireworks and only because I reminded her. The rolled tacos were cold and soggy by time they came to me. I waited 30 mins past closing for the correct receipt which STILL isn't correct. I requested the receipt prior to the fireworks and it came 15 mins after the fireworks show, she then advised I needed to spend $32 more to meet the $250 minimum. YET, I went over the minimum by over $100. Argg extremely disappointing and underwhelming experience.

Came here on 12/26-12/28/24 , was not that busy since it's not weekend. If you can, Check in mobile is way faster ! Casino is not bearable with smoke so that's good. This casino is more a family friendly hotel IMO. Room is spacious, clean and comfortable- no complaints. All the activities are downstairs: Arcade Jumpers for little ones Escape room Darts Chess Laser tag Bowling And much more With a very reasonable price. Would come here again to stay when in town.

The property is huge! Majority of the staff are very nice! My room was nice! The a/c wasn't working, but it was fixed fairly quickly! Much appreciated! The restaurants are pricey, but the food and the service is good! The resort fee- inflated; the pool hours are ridiculous (10-8)... well, more like 1020 by the time the lifeguard decided to stroll in. For the cost of the daily resort fees, these hours should be much better (8a-11p). After all, it's June!!!

GSR!!!!! My first trip to Reno as an adult with my friend who often stays here. Is Reno the new Vegas?? This adorable resort is really close to Sacramento and has everything you could want. Thanks to my friend being an avid gambler we got two free nights. We took full advantage of this!!!! The hotel is beautiful. We had a two queen room that was clean and had a nice view. The hotel has a gym, movie theater, pool, bowling alley, lots of places to eat and of course gamble. The highlights--- the high limit room!!!!! When I tell you they have the best, nicest, sweetest bartender I'm not joking! Ask for An An. She's a true doll. The pool is another big highlight my gf and I rented a daybed for the day which came with a personal attendant. It was so nice. My only complaints were the curly fries were cold and disgusting. Also the food trucks weren't open Friday. The frozen drink machine stopped working halfway through the day. I feel like for being such a huge resort they need to step up their game on those things... that has never happened to me in Vegas.... Just saying!!!! The gym was nice although neither of the peloton were working. A lot of good food places in the resort which I'll do separate reviews for. Overall, I think they need to step it up a bit!!! But, I will for sure be back!!!! Thanks GSR!

Stayed here for work and honestly, what a beautiful hotel it is! The parking/valet drop off area reminds me of something you'd see in Vegas at like a local casino hotel. So I definitely felt right at home. It's also not too far from the airport which comes in clutch. I arrived pretty early in the morning to check in to my room for the night. They actually kept sending me text messages saying I could check in the day before even if I wanted to, which I thought was kind of interesting, but I just thought, I'll go in and check in like normal. Since it was the morning, there really was only one woman working the front desk. It took a bit, but I didn't mind waiting, I just wanted to drop my bag off. When it got to me, I asked if I could check in and I was a little surprised to hear that it was an additional $50 fee to check in earlier than I requested. Was the hotel that busy? No idea. Considering my rate was about $50, I thought it was kinda funny they just doubled it. But whatever, it was what it was and I just wanted to get into my room so I said no problem. After checking in, she gave me my key and directed me where to go to find my room. The room was absolutely beautiful! I was so pleasantly surprised. Very clean, too. I believe that one had just been cleaned which was nice. The bed was super comfy and the shower was so big and spacious. Love a walk in shower in a hotel!! Plenty of space in the room itself, too. I really enjoyed it. The view from my room was also absolutely beautiful. You could see the snowcapped mountains, so of course I kept my blinds open so I could wake up to that the next day. The bed was super comfy, too. I got back to my room pretty late that evening, too, and I was so glad to see that they had a snack bar type of spot still open so I grabbed some snacks to take back to my room. Since I was just here for work, it was only one night, but I really enjoyed it!

Couldn't check in until 11pm! We had been traveling since 5am and visiting family in the area. I had booked this room in January. It wasn't a last minute booking. When we arrived at 9pm we were ready to get to the room to rest. We were told the room wasn't ready and it would be ready in less than hour. They offered a $50 food and bev credit. Nice gesture. I took my Kid down to the arcade to kill time. Came back at 10:30pm. And told the room still wasn't! Now everyone was grumpy. We killed time in a restaurant. Finally got to check in just after 11pm. I contacted the hotel Manager to tell them I found this unacceptable and would like fair compensation or refund for not being able to use the room as advertised being available at a 3pm check in time. The manager offered an upgrade for the NEXT time I stay. We won't be staying a next time. I'm disappointed. The room was decent. Seemed clean but the furniture had stains and the blanket on the bed was very light, no comforter. Sheet, blanket, sheet.

So the front desk told my Mom, as she was checking us in, that my service dog would have to be checked in by the security guy at the bell desk. Now, the security guy at the bell desk was friendly about it, asked me the questions he is allowed to ask, and then told me that the front desk should have taken care of it, as he's no longer necessary to this particular process. So he asked me to wait, told me I could have a seat, and then as near as I can tell, called over to the front desk and talked to them about the fact they should have handled it rather than send me to him. Which, yah, valid phone call to make (and I cannot stress enough that he was at least very jovial and pleasant with me, I have no complaint about his demeanor or professionalism) BUT... this seems like a phone call that could have happened after I left. There did not seem to be a point in making me wait for this phone call at all. I will stress that this interaction is their single star, even though it seemed weird to make me wait for nothing. Because he was nice about it. Here are the things that were bad about this Hotel/Casino Accessibility: - the disabled parking is ridiculously far from the entrance, There are (that we could find) two areas of disabled parking one in the front by the valet and one round the back. the one in the front is way far from the actual doors, and very difficult to get to. - once you are inside, hotel check in is an amazingly long hike to the far corner on the right, so imagine two old ladies with canes and luggage and a service dog, at an altitude our lungs were no longer used to, trying to get to the check in desk. - Once you are done checking in, there is another freakishly long hike to the elevators. -The disabled parking round the back is a straight up nightmare to find from the outside, AND the inside, and a very long walkway to get to the hotel, and once inside again you are nowhere near the front desk or the elevators. Room specific stuff: -the room itself was okay, except the adjoining room, the door between us and the guests on the other side of it was PAPER-F'ing-thin. We could literally hear everything they were saying. And nice as they were, (BTW, I hope your dad has an awesome time on his fishing trip, and your kids sound like a riot), I'm sure they did not enjoy listening to us kibbutz over plans for the day at 6 in the morning. -The power went out for 4 hours. This happened at the exact moment my Mom returned to the room, so luckily her key card had unlocked the door just in time for her to get in. I called down to ask if they had an ETA on when the power would come back on, and was told, "Something got wet and probably shorted out, and they did not know when it would be fixed" No other explanation was ever given. no apology, and no attempt at making up for it with a discount or anything was offered. Just from 830-ish pm to 1230-ish am, no power. (this was a sunny mid september day with no inclement weather at all, so what got wet and where and how? ALTHOUGH, I should say, it did rain a little the next day, but that night and the day preceding it were clear as a bell) Casino specific stuff: -the casino was just sort of "meh" we couldn't find our favorite slots, and the few we did play were quick to suck down the money. I don't play expecting to win a lot or even anything, really, I consider it paying for some entertainment. But I do expect about an hour's worth of play on a penny slot for 20$, and at most casinos I am not disappointed. Here the slots were super tight for a weekday. it was maybe five minutes of play, so not a lot of fun, and I gave up after the first 20$ got swallowed.

2/15/2024- Amazed I haven't reviewed GSR in a while.. Popped in yesterday afternoon..wasn't busy..(compared to the last few months).. packed in.. As a local, we try to avoid all of the busiest times.. When it's not busy, it's great to visit and get your cardio in.. Plenty of places to eat and fun activities for all ages... Can't wait for the new addition.. Three stars, because they really need to work on the check in process.. Always long, long lines.... I have booked rooms for both my son's and we used to stay before we became locals..

We had another opportunity to stay at the Grand Sierra Resort because we were seeing a show at the Grand Theatre again. At the front desk, my sister was asked if she would be okay with staying at the 4th floor or would prefer the higher rooms; my sister naively stated it made no difference to her but we soon realized our folly; apparently, not all the hotel floors were created equal. Although the decor at the 4th floor was modern and updated, we noted the ceiling was lower and made the space feel a bit more cramped. When we got our room, it was nice with updated decor but stifling; so, we turned on the a/c but the room didn't cool down until late into the evening. One of the white pillows had a stain on it and called to inform housekeeping minutes after we walked in the room (around 4:30pm) but we didn't receive a replacement pillow until we returned to the room after concert (past 10pm) and had to make a secondary call. Other than that, there were no other issues with the room and altogether, we all had a pleasant stay; unfortunately, however, this second stay didn't live up to expectations that was set with our initial visit tat the Grand Sierra Resort.

We recently had a one-night stay at GSR and it was such a blast for the whole family! Making reservations online was a breeze, ensuring a hassle-free start to our getaway. The bottom floor offered an exciting haven for the kids with an engaging arcade and a charming little jungle gym. The family-friendly atmosphere made it a perfect choice for us. We ate at Johnny Rockets, the went to the ice cream shop. And, of course, a visit to Starbucks added the perfect night cap. The staff were friendly, and the overall cleanliness and ambiance of the place added to the positive experience. We highly recommend GSR for families seeking a fun-filled getaway with great amenities and dining options. Can't wait to visit again!

I had booked a recent stay for a family member coming to visit. I wanted him to feel comfortable and have his own space away from my family. I felt terrible when he called me upon getting ready to check out and leaving that the water was shut off completely without notice and they conducted construction first thing in the morning. My question is to your management team. With your rising resort fees and ect. Why is that aceptable for you to book rooms in active construction zones where your guest can't sleep in a bit or even use the restroom/shower prior to their departure??? That's bad business for me. I feel terrible that I recommended your hotel for my family member to stay. I paid for the room and felt my money was not spent well for this stay. I will reconsider when I have family come into town going back to the Atlantis or Peppermill for my loved ones staying.

Very disappointed with this particular policy at the GSR. We spent about $600 for concert tickets, we spent money on dining before the concert and just before we went to enter the venue we spent $70 on 4 drinks. As we were in line we were told we could not bring our drinks that were purchased in the casino into the venue. Their reply was that there were plenty of drinks to purchase inside. Are you kidding me? What is the difference. Why should I throw my premium cocktail out so I can purchase one inside. Totally a ridiculous and insulting policy. So next time we attend a concert or event at the GSR we will have dinner and drinks somewhere else before we get to there. We will spend our money elsewhere. Concert and event goers, do the same. They don't care about your experience or the fact that they will have you through out your expensive cocktail that you paid with your hard working money. Such a scam.

First it's a nice place to stay at... it's near the airport which they offer a shuttle service. This place is pretty nice and pretty decent size. The rooms are very spacious and clean. The casino floor is not super big but enough to machine and table. The location has a bunch of restaurants and coffee shop. There's also an area outside where you can walk around along for fresh air. The pool is pretty decent size. The hotel also have some stores to shop clothes toys etc. The staff are really nice at check in. Definitely would be back if I visit Reno again.

Una mas at the GSR was amazing! Fun and polite bar staff.. Claudia needs a raise!!! Food was delicious and prompt!! The pool needs help! The cushions were all ripped and the room pillows are old and smelly!

5 star hotel, 3 star casino. The rooms are new and well appointed, and I really appreciated the china coffee mugs after the collapsing cardboard ones at the previous nights stay. Parking is free. As a place to gamble, the odds are not in your favor, roulette has 0, 00 and a third green GSR, blackjack pays 3 to 2, not 2.5 to 1, and the machines are similarly unfriendly- 2 pairs on video poker merely returns your quarter with no profit. So enjoy the hotel part, and pass on the gambling.

I really wanted to love this place I've heard so many good things. unfortunately, I wasn't as impressed. I' wouldn't recommend staying here but I would say it's worth visiting. pros: the smoke smell was minimal. there were plenty of family activities to engage in the room was decent w. a nice vent system. there are a variety of food options including a sports bar buffet Mexican round table pizza Johnny Rocket and more activities: movie theater, arcade ice skating swimming pool, hot tub, 3D experience, laser tag escape room, sensology (5/5) & bowling cons. there were no microwaves on the entire property!! despite being told microwaves were available before booking. they did have a microwave for a $30/ day fee. but Walmart is across the street and you're better off buying one and returning it. there are plenty of restaurants and food. unfortunately, we wasted a lot of food and even resorted to using the blow dryer !!! this was very distasteful the elevators were also not working we had to go up to the 7th floor every time we wanted to go down to the casino also no indoor swimming despite the cold weather the lobby was pretty cold but this is minor to me. I also hope for a better hotel incentive. what resort doesn't have resort credits or any gameplay incentive? you do earn casino points for spending at some of the restaurants but not everyone is a huge gambler. the place is fairly family friendly except for the 2nd hand smoke of course