Grand Sierra Resort and Casino

This has been my third time visiting GSR and I believe I can make an accurate review of my times there. I went recently for the Super Bowl Diamond Pavilion VIP viewing party, and enjoyed some casual gaming at their establishment. The three words I would use to describe my experience are, Personable, Attentive, and Welcoming. At the event, food/drinks were catered with efficiency, attention to detail, and also delicious. Also it was just generally clean and well presented. While on the gaming floor, we were consistently welcomed by the wonderful servers, who not only remembered my name and drink order from my last visits, but were nothing short of welcoming and attentive to our needs. The servers I would like to mention are, Both Jenny’s(Day and Swing), Z, Sandra, Rocky, and Janell. I’d also like to make a mention to the wonderful Bartender in the high roller area, An-an, who is always a delight to see and chat with. Lastly, I’d like to make mention to Susie, who not only greeted us upon arrival, but made sure to check in on us during the event, and couldn’t have been more professional and attentive to our needs. I do hope this review reaches them, they deserve the praise for performing such a wonderful job at this establishment, and their quality of work is more of why I return the next time. Added note, love the buffet.

Me and my fiance just moved up to Reno 6 months ago and have been coming to the GSR regularly. We finally had the chance to try two different restaurants and they were both extremely delicious with quick and exceptional service. Tonight we decided to try the Grand Cafe and I was completely blown away. Not only did they have a full bar, but the prices were extremely reasonable and the food came out quickly. Our server Alex was amazing and took great care of us. She was super attentive and had amazing hospitality. The pot sticker appetizer was perfectly crunchy and came with a yummy chili sauce I couldn't get enough of. I struggled to pick what I wanted to eat but I ended up picking the chicken pot pie and I'm glad I did. I was worried it was gonna be small and not filling enough but when Alex brought it out I was shocked at the size and extremely pleased. The crust was flakey, buttery, and crunchy with a creamy filling of shredded chicken and veggies. I would definitely recommend it and order it again. From the moment we walked in to the moment we walked out the staff treated us amazing and Alex made sure we had everything we needed. 10/10 for food and for hospitality.

I had an incredible experience in the High Limit Room, and bartender An An absolutely made the night. From the moment I sat down, she was attentive, professional, and genuinely welcoming. She has that perfect balance of efficiency and personality — always on top of drinks without ever making you feel rushed. An An makes some of the best cocktails I’ve had on the floor — perfectly balanced, smooth, and consistent every time. Even in a busy high-limit environment, she stays calm, friendly, and sharp. She remembered my drink preference and checked in at just the right times. The High Limit Room itself felt exclusive, comfortable, and well-run, but An An’s service is what really elevated the experience. If you’re playing high limit and want top-tier service, ask for An An. She’s a true professional and a big reason I’ll be back.

We had such an amazing experience thanks to Jason Dunn at Grand Sierra Casino! We’re here celebrating my friend’s birthday, and Jason truly went above and beyond to make it special. His customer service was outstanding from start to finish — friendly, attentive, and genuinely welcoming. The highlight was the beautiful cake he sent up for the birthday celebration. It was such a thoughtful surprise and made the night even more memorable. You can tell he really cares about creating a great experience for guests. If you’re visiting Grand Sierra Casino, we highly recommend asking for Jason. He made our celebration unforgettable! 🎉

GSR has Always been a Go To GetAway for our Family and Friends for Years now. From the moment of our Arrival Check In has always been a Breeze. With our Host Leslie B Always making sure our Rooms and Stay are Booked accordingly ahead of Time. She is Prompt being only 1 call or text for we ever needed any Help. Love Her for that. With so many activities for our kids whether it being Swimming, Bowling, Arcade or just strolling around all the shops down in the Spa Floors. My Kids just have so Much Fun and can’t forget their favorite stop, Frozen Yogurt at Yogurt Beach! After the kiddos get their excitement out of the way, it’s Adult time! Of Course we head Straight to the High Limit Room where we are Greeted by the Best Beautiful Bartender An An. She always has the Most Cheerful Attitude that keeps us Coming back. Making sure all our Drink needs are taken care of with her prompt and Friendly Service from Day 1. Making it pleasant to be there. So usually the rest of our Evenings is spent in the High Limit Gaming Area where there is plenty of Gaming options available as well. Already Looking forward to the next Trip there.

All in all a great experience. 99% of the staff were friendly and super efficient! Especially the valet. It was a busy holiday weekend when we visited but the casino was clean, as were the bathrooms. The room was mid. The food is so good here! It also has a wide variety of choices and moderate prices. It is a little out of the way but less than 20 minutes to anywhere central.

I want to give a big thank you to Daniel Swing, the supervisor at the cashier’s cage at Grand Sierra Resort. I had received an offer for two complimentary nights and $200 in promotional chips based on my play in the high-limit room. When I arrived, neither I nor the cashier at the cage could locate the offer in the system. Instead of just telling me there was nothing he could do, Daniel personally took the time to walk over to the rewards desk to research my account while my wife and I went to our dinner reservation. A short time later, Daniel actually came and found us in the restaurant to update me. Although he unfortunately could not locate the promotion in the system and was unable to honor the $200 promotional chips, he still took the initiative to try to make things right and authorized $50 in promotional chips for the inconvenience. Honestly, if I had known beforehand that the original offer wasn’t going to be available, I probably would have just stayed home. But Daniel’s effort, professionalism, and willingness to go the extra mile completely changed my outlook on the situation. Even though I managed to donate about $1,500 back to the casino (plus the $50 in promo chips), my wife and I still had a great time. Customer service like Daniel’s is exactly what keeps people coming back. Thank you again, Daniel, for taking the time to help and for treating us like valued guests.

An An in HL is the best bartender! She knows our drinks every time before we even ask. We truly feel delighted every time we visit the resort. They also have amazing things for our children to do all over the resort but an an is the special part of every visit for the adults.

First time at the ice rink and wow--it did not disappoint! Loved the vibe, the family-friendly atmosphere, and the top-notch security team (shoutout to James and Andy ). We had a blast skating, laughing, and making memories. Safe to say our family will be back--Reno, you've officially got our ice-time business! "

This is a review for GSR's epic New Year's Eve Party for their rewards members which I am a part of. Mesmerized is all I can say. The theme was "Diamonds and Disco". Beautiful decor in the Grand Ballroom, chandeliers, sparkles, an acrobatic pole dancer and several beautiful show dancers. The band was amazing and I danced the night away. Food was filet and lobster. So tender and tasty. Hope to partake next year too. It was amazing!

I used to frequent Boomtown many many years ago because I love the inclusivity of being able to game, play with the kids, eat, and do a bunch of other things without having to leave the casino/resort. Well, for the past 5+ years, GSR has been that place for us. An arcade, pizza place, theatre, spa, Johnny Rockets, escape room, sensology, etc., I mean there is sooo much to do here. Winter offers an ice skating rink. Summer is great for swimming. There are other amenities and offerings, a 24-hour poker room for NL hold 'em, and free offers and complementary stays for Infinity Rewards members. The rooms are clean and updated. Definitely a fan favorite whenever we visit Reno.

I was charged a $50 "resort fee" per day only on checkout! No mention of "resort fee" this when I made the reservation! No mention of "resort fee" when I checked in! They also changed me a $2 housekeeping gratuity because apparently the $10 I left for housekeeping wasn't enough!? Very deceptive!

We recently hosted a nonprofit event at Grand Sierra, and the experience was outstanding! The staff went above and beyond to ensure everything ran smoothly. We had over 1,000 guests, multiple vendors, and many special requests, and they handled it all with professionalism and care. They worked with us the day before and after the event to make sure every detail was perfect. A special shout-out to Maya--she was incredible! She spent the last few months helping us plan and execute this event, and we truly couldn't have done it without her. During the sit-down lunch, the staff was friendly, attentive, and quick to assist with any request we had. Thanks to their dedication, our event was a huge success. Highly recommend Grand Sierra for any large-scale event!

We stay at GSR whenever we go snowboarding in Tahoe as it's much more affordable and it's not that far from most popular resorts in the vicinity. Also since my husband (and I sometimes) gamble enough, they're always sending us deals to welcome us back. We took a break for a few years when we had 2 kids, but they're finally old enough to start doing snow activities. Two years ago, we stayed during winter break (over New Year's) and it was literally THE WORST time to visit as the hotel was SO booked and there were a million people there. This past winter we went during Ski Week (February) instead and had a MUCH more pleasant experience. One super sad thing is they closed down their movie theater, but the bowling alley and arcade offer plenty of entertainment for the kids. Will definitely continue to stay here going forward!

Overall, an adequate hotel in Reno. The airport shuttle was prompt, clean, and has regular hours to and from the airport. Upon arrival, the check in process took a while but the staff were kind. For the room itself, it was ok - the bed was comfortable and the room was clean. However, the walls are paper thin and I could hear every word uttered by the individuals in the adjacent room, despite them talking at a normal volume. Additionally, there were lights burnt out in the bathroom and a vent cover that was missing. For a casino in Reno, seems par for the course but certainly room for improvement.

When we checked in online, we saw that a text message would arrive telling us our room was ready. We walked to the front desk to get more information, and were told to check in on the kiosk. We got our room number and keys immediately. Glad we didn't wait for the text which came much later. The room was just like the online pictures: large, comfortable, and beautifully decorated. The pillows were slightly more firm than other hotels & the bed was comfortable. The bathroom was a good size & everything worked well. We appreciated the daily waters and a small fridge to keep them cold. Ice machine down the hall was great. Vending machine prices were too much for us ($4.10 for snack bag of Oreos). The hallways were wide and well maintained. The elevators were broken up into three sections of floors so we never felt crowded and we always got them quickly, up and down. Getting the front desk on the phone was difficult. We were on hold for over 20 minutes on our first day of our stay for a question for the front desk. That is not acceptable. We are accustomed to being on hold for any front desk for no more than 5 minutes. When we got our final bill it was more than anticipated. We were charged a daily housekeeping fee that we did not know about. We did not use housekeeping during our stay & we left $20 for housekeeping to clean our room for next guest. We did not mind paying the fee, but we would have liked knowing about it beforehand. We are not smokers, and I have asthma, so we avoided the smoking areas of the hotel as they weaken my immune system. Unfortunately our event that we attended for 3 days was in a smoking area. This was a shame since only a few attendees for our event are smokers. We REALLY appreciated the non smoking rooms and hallways! The staff and employees were cordial, helpful, and memorable throughout our stay. They, and the room, made Grand Sierra 5 stars. But coupled with poor communication and smoking in many areas made this review 4 stars.

I was invited to Grand Sierra's New Year's Eve dinner and celebration. This was the third one I have attended. Each year has been amazing and this year they outdid themselves. From the decorations to the entertainment of acrobatic pole dancers to the customer service and servers who delivered our fabulous meal, everything was outstanding and a night to remember for sure. Everyone involved, including the VIP hosts who made sure everything was top notch!

First timers and it was such a great experience. I booked a king bed room for my family and I through Expedia and upon arrival I was told that my room was no longer available and they offered me a two twin bed room which wasn't ideal. They kindly upgraded us to a room in the vista tower which was spacious, clean and gorgeous. So many amenities, restaurants, stores and machines to play from. Really enjoyed the bowling alley and love that they don't close until 1 am. The gentleman at the grand sierra bowl let us bowl for an hour even though we had only booked for 30 min. There was so much to do. My family and I enjoyed the trip very much and will be back. Oh and almost forgot to mention the complimentary valet service! It was a life saver didn't have to bother with parking and their system is very secure.

We checked in to the Grand Sierra because we were watching a concert there. The Grand Sierra Resort was busy as we drove in, we barely found an empty parking space. The casino, as usual, was abuzz with activity and there a short queue as we approached the front desk. Our accommodations were as nice as before but the bedsheets could have been cleaner; I found a couple of tiny stains on the comforter, but in general the room was comfortable and our stay was pretty positive.

My daughter and I decided to come here last minute to bowl. I did not have any socks since we were not planning on going here. I was happy to see that they sold socks! We played a total of three games in an hour. Hourly rate is $16 an hour, which I found very reasonable. They had a wide variety of sizes in bowling balls with plenty of each to use. It was fairly clean but could have use a clean up before sending us to this particular lane. The employees were friendly.

There was ample good vibes and entertaining people, shows, lights, and opportunities for fun and food. We enjoyed the DJ bowling party to ring in the new year- free champagne and an overall fulfilling night out! GSR had everything we needed to celebrate and gather with friends.

Disappointing experience, especially for families. We booked the hotel's executive suite, but unfortunately it did not meet expectations and felt like a poor value given the issues we encountered. Despite requesting a late checkout in advance, our key cards were deactivated and we were unable to access our room. There was also confusion with our reservation to the point that even security could not grant us access. Overall, systems did not appear to be well coordinated, and the front desk was understaffed and unable to resolve the situation efficiently.

Amazing facility for concerts and fun! Lots of gaming options and the food at the grand cafe is bomb! The rooms are always nice and the staff very friendly! Love coming here for our staycations!

We visited last year for NYE with our teens. Stayed 2 nights in the Sierra tower overlooking the lake/ pool area. Was a much better option than the overpriced Vegas overall. The resort has multiple options for dining, family activities like bowling, darting,escape room adventure, swimming/ hot tub, gym and even an ice skating ring. The New Year Eve Party in the lounges was free to hotel guests as well as complementary champagne for guests at midnight. Other themed parties were held within the resort with ticket purchase and shows. The room was large and remodeled nicely. It was a nice experience at the resort having access to all these amenities without having to leave the hotel and celebrate NYE safely.

Waited in line for more than an hour just TO CHECK IN TO THE HOTEL! This after completing mobile check in prior to arrival. Self-Checkin Kiosks did not work and we were given several unsatisfactory explanations and told to get in the "Standard Checkin" line even though we had waited 20 minutes in the Kiosk line. Watched numerous others have the same experience. Absolutely ridiculous.

I haven't been to GSR in a while. The remodel really change the whole vibe of the casino/hotel. To me its the best looking Casino in Reno and guess what? I actually went home with some money in my pocket this time! Hope to stop by soon to continue my luck.

Easy booking online. I received an email before hand about self check in at the kiosk. Just needed to scan my ID card for room keys. They valet and free parking. We got in about 7 PM and parking lot was pretty packed. States in the Sierra, 15th floor. We had a view of the pool. Room was clean and well updated. Quartz bathroom counter tops and flooring in the bathroom. There was a mini fridge but no microwave. I asked about one and they charge $30/day plus tax. It is not worth it to warm up my food at that point. The door to the cabinet where the fridge was, was a bit off as it would get stuck a bit. I was surprised to learn that they don't offer daily cleaning. We left early for house cleaning to come by but we got back in the evening and it was not cleaned. We needed fresh towels. The resort is very family friendly. The pool was great to hang around at. They have a few hot tubs which get pretty full quick. There's also an Infiniti pool for adults only. The resort offers an arcade with prizes, jumping castles, axe throwing, bowling alley, restaurants and a buffet.

We booked this hotel on a whim during Thanksgiving break. It was super crowded and there was a long line during check in because only 3 counters were open. We got higher floor room facing the golf area. The room was very spacious and we loved the big windows. However, the carpet felt dingy. When we were there, it was their opening day for the ice skating rink. There were pro skater performance for the opening celebration and free hot chocolate. Unfortunately, the skating rental was sold out that day. So, we decided to head to the swimming pool. The kids pool was crowded but we still had fun there. The resort was quite big with lots of attractions inside it. There was arcade game, escape game, and other fun family things. We opted to have lunch and dinner outside the resort as they were lots of restaurant around.

Some nicely renovated rooms here provide a clean and updated feel. The queen mattress felt a little lumpy for my taste. Families come here for the ground floor amenities including video arcade, theater (playing old releases), shops and a couple fast food options. A golf driving range is on site as well. Standard hotel size gym open 24h. A modestly size spa is available for a fee. Casino floor is open fairly lively. A good mix of locals and tourists. All the standard tables games with minimums starting around $15 for most card games. Poker room had some action too. Machine games include a vast selection of slots and no dealer craps, roulette and card games. Huge parking lot and an RV park. One downside is the distance from other casinos and restaurants are beyond walking distance. There is a Walmart nearby but that means sketchy tweakers nearby too.

Recently stayed here a week for a work convention and it has changed, but not for the better. First, they now have a terrible slot selection. A majority of them are fill the 3 pots or one pot to get your bonus. I call these sucker bets because they lure you in to stay longer with payouts that don't usually measure up. That is where I lost most of my money. Very few old school slots or even just regular slots like Attack from the Planet Moolah Journey or Carnival that they used to have. Only saving grace was the Buffalo Gold sprinkled throughout. Poker room is pretty sad. Only 2-3 tables going at once, no excitement. I really like playing at the Peppermill because they are usually pretty full with a great atmosphere. Cocktail service used to be good but hardly saw any servers. Twice my drink was forgotten and I had to hunt down my waitress who walked past me sitting in the same spot for an 30 mins. My co-workers also had the same experience. Food is horribly expensive with not much flavor. We ate at Chickie n Petes and Mas Uno. A soda cost me $6. Meals are about $30 pp. Room was newly remodeled with clean carpets but missed on the details. My sink drain plug was missing its top. The lighting is dim at best. Insufficient plugs. I had to do work on my lap tap and there was only one plug near the "desk" so I had to decide on which device I had to sacrifice. Difficult switches. No comp pad/pen. No vanity area. I did appreciate the two water bottles and mini fridge. I complained about the elevators took forever. They upgraded the elevator "system" in the Vista Tower where it not only required you to use your hotel key, but also the floor # so you cannot piggy back unto an open door unless you are on the same floor. The actual elevator is still rickety as ever. I used to think that I would be entertained enough to stay the night but now, not so much.

Ok we had a a nice room and the people working were helpful... They could work on getting people into their rooms faster... it took about 45 minutes. I think they need to work on that, but everything else went great. We were on the 8 th floor and had a great view and very quiet and that was a plus.

I stayed at GSR for my birthday weekend and left really disappointed. Even though I had been receiving comp offers, I still ended up paying for one night, and no birthday accommodations or upgrades were offered despite me reaching out. My room was on a low floor with no view, which wasn't what I hoped for on a special trip. The Infinity Rewards desk was the worst part. Both employees were extremely rude, told me they were only helping Legend-tier + guests (even though they had called me from the regular line), and one even accused me of cutting the line. It was embarrassing and unprofessional, and another guest and my boyfriend stepped in because of how poorly I was being treated. It made me feel small and unvalued as a loyal visitor. On the casino floor, several machines wouldn't read my card, cocktail service was very slow, and I ended up leaving one machine because of an uncomfortable interaction with another guest. Valet was great, but overall this stay wasn't what I've come to expect from GSR. I usually love visiting, but this experience was a letdown.

This resort is NICE. Very grandiose and lovely. There is a very pleasant smell when you enter the hotel. The bar area by the pool is welcoming and comfortable. Our view from the room was great. We stayed here on our last night from our visit to Lake Tahoe but I would totally go to Reno just to stay here for a quick little getaway!

Time for another update...? At minimum, it is time for me to link all my pictures, LOL. Quality/Quantity - Good. Still my favorite! But I have to drop a star... Still waiting for better comps??? I am losing more $$, yet my comps are getting worse...? Are you getting stricter on comps? Atmosphere - Our favorite, away from the Downtown area which is too busy for me. Also, I think it is a safer environment than downtown. Hotel (2,000 rooms), RV park, casino, entertainment, nightlife, convention center, pool, 50 lane bowling, cinema for only $5 still, theater, arcade, grand adventure land (go kart), outdoor golf driving range (happy hour available), escape room, axe throwing, VR, ice rink (seasonal), shopping, wedding chapel, etc. Newest addition - Okay, not new any more, Sensology Reno; see website. Dining - Restaurant Row - Charlie Palmer Steak - Now one of our favorite happy hours. Definitely our favorite in this resort. Rim Asian Bistro, Reserve Wine Bar. Newest addition - Chickie's and Pete's; I still have not tried them yet. Casual Dining - Uno Mas Street Tacos, Grand Buffet, Grand Cafe, Round Table Pizza, Port of Subs, Johnny Rockets. Quick Service Dining - Jamba Juice, Starbucks, Yogurt Beach, 2nd Street Express (newly remodeled). Plenty of free parking. Free Wifi. Free airport shuttle. Service - This is hit and miss. Half your casino wait staff are amazing!! The other half not so much. I am at 50% success in getting drinks when gambling... Even when/if I tip well?!?! Price - Great when 100% comped. Semi-good when the room is comped but you still have to pay the resort fee of around $40 + 13% room tax. Owner Suggestion - Congrats on your success since 1978. Sadly, I am outdating myself, but I remember when you were the following: 1978 - MGM Grand . 1986 - Bally's. 1992 - Hilton. 2006 - Grand Sierra. 2011 - Grand Sierra purchased by the Meruelo Group, the current owners. 2014 - Last major renovation. How about adding a free shuttle to the Northstar Resort?

Grand Sierra Resort is a beautiful resort. It is a Casino that has a variety of slot Machines, Card Tables, Restaurants and entertainment for the whole family. You and your family can hang out at the pool side and fun quest. Eat at some of the restaurants. I would like acknowledged some of GSR's staff for their service. First and foremost I'd like to thank Ms. Sonita Morada for being so attentive. While gambling she was nice enough to keep coming back to offer drinks and refreshments. Very nice and friendly. Another team member was a young man who helped us at the front desk. Unfortunately I didn't get his name but he accommodated our family so that we can be on the same floor. Thank you so much. We would love to come back again. P.S. I almost forgot, did I mention the rooms are very nice, clean, and very spacious.

I cannot for the life of me see why the average reviews are 2.9? This hotel is beautiful! My request for digital check-in never came thru so I had to do it the old fashioned but at 11:30, long before the 3:00 check-in, they had plenty of clerks available. We were early so I did go ahead & pay the $30 early check in because we were in a large group from AZ & I didn't want to deal with our bags since we had already unloaded. We somehow lucked out in the newer tower with the "secure" elevator that you had to actually use your card for. The room was beautiful, large & clean with a little coffee bar & two free waters, nice touch as the prior hotel downtown charged $5/bottle for the water that was in our room, ridiculous! We had a view of the pool, mountains & a partial airport view as well. This hotel has it all! Lots of restaurants, Starbucks, deli that had quick & easy food, a bit pricey but our croissant turkey sandwich was excellent! Several sports bars & restaurants & their theater, which is why we were there, to see YES in concert, what really nice! The casino is huge, none of us won big but unlucky me got to play for 3 hours without spending a ton of money...no big wins but they kept me up enough that I just got to keep playing & I enjoy that. All in all, we would most definitely come back here if ever in Reno again!

Grand Sierra resort and pool is one of my absolute favorite pools in Reno for the summer. I love coming here for a fun out of the office Friday for some sunshine. The service is always impeccable and we are treated very well as staff is super attentive!

Starting with the good: The Grand Cafe food was decent, and our waitress was phenomenal. Staff at Fat Tuesdays were friendly and helpful, as were the staff at the VR place. The arcade was fun for my husband and I, and it has been my favorite part of our two day stay. We got lucky and it wasn't super busy. We also did the 5D zombie VR experience, and that was a blast. The yogurt place was good, and they have a large variety of toppings. The sparkly butterfly light installation in the casino is gorgeous and (probably) Taylor Swift approved. Our room, the Sierra Executive Suite, is huge, dark at night, the bed is comfortable, and the shower is nice. The bad: Our room REEKS of smoke. It's horrible. When we checked in yesterday I wasn't sure if the maid had been there because the bed was made so poorly, the pillows on the couch were disheveled, there were greasy finger and handprints on the door and table, and trash was left from the previous guests. A lot of the furniture is partially broken (cabinet doors and end table drawers don't close, are off kilter, etc.) and the fridge does not get very cold. For the price and type of room, I expect better. Re: Cigarette smoke- I admittedly can't stand it, and I know I'm at a casino, but our non smoking room is swirling in it. My eyes are burning.

Stayed here last week for the first time. We been here before to gamble but never stay in the hotel room. Grand Sierra was able to status match from Caesar account, which made everything better. Parking was easy to find. We were able to get VIP check in, which is always nice. Always make sure to swipe your players card for rewards and promotions. We were on their top floor, view was nice. Now the ONLY problem with room was they DIDN'T clean out when fridge. There was till left over food from the last guest, but everything else was fine. You can tell the room seem like an older room because of the bathroom. Definitely need an upgrade. I love that the heater setting actually works especially when the temperature outside is really cold.

It's a major casino in Reno (well, technically Sparks). It has been around longer than I have been alive. They started as an MGM property. They are currently expanding. Go ahead and spend a night or an afternoon here. Catch a show, grab some food.

I want to give a big shout out to Tina at the Shuttle Bus Counter. You are so lucky to have a wonderful gal working at the GSR!!! She gives 150% to every person who approaches her counter. I had an issue with my Diva's Day ticket, somehow my digital ticket didn't update, but I had my paper copy receipt. The box office doesn't open until 11am and the doors open at 10. I always get to the GSR early to join the party fun. If it wasn't for Tina and her wonderful Customer Service skills I would have gone home. She tired every possible avenue before calling the VP of Entertainment Eddie J. He said " tell her to find Lindsey" and give her my name it would be on a hard copy list. Well I couldn't find Lindsey but I found another awesome girl who called Lindsey and she gave me a GA ticket! Lesson learned make sure you check your digital tickets prior to arrival. I've been coming to Divas Day since it started and I have met so many wonderful people!!! The only down size is you can't bring your own food and drink this year! The best part is the prior party where everyone is sharing their food, drinks, meeting new friends, line dancing and having a ton of fun. Now, people are tailgating in the parking lot. No wonder the line isn't that long.

Hotel room is nice enough. I booked an upgrade for 100 square feet more space. So basically a siting area with a sofa.. This visit is to attend a music event in the theater. We had intention to use the swimming pool but there were about 400 kids in it. They were all screaming their heads off. No thanks. Hell is other people's children. Don't plan to eat in any restaurant here. Walked past them all. Almost all are empty even at meal time hours. Not a great endorsement. I don't gamble so the casino has no allure for me. I've been inside many gambling halls, this one looks, smells and sounds like all others. Too much noise, commotion and cigarette smoke. Barbara commented "I don't hear any jackpot bells ringing". Me: "That's because no one is winning any money". If you want to throw money away send some to my Patreon account.

Recently four individuals lost their lives on this property. I believe it was about two weeks ago. Judging by the treatment I received, the staff here are certainly not accustomed to deescalating situations. I was not a guest at the resort simply came by to visit the pool. Wow how the hospitality of this place has changed. Not in a pleasant either. I was held hostage and forced to sign a receipt for goods and services that I did not receive. I even had to call the Reno Police in order to get my property returned to me. The manager of the GSR pool is simply not equipped to handle the situations which arise as a result of her personal management style. In fact I believe if she remains there as a manger of the pool area, then you will not be safe here and are in danger of being involved in catastrophic violence due to the actions of other individuals who would have less patience then myself. Certainly it is not her fault alone, the other young gentleman who goaded her actions and I feel were even amused by the drama share the blame. One person told me and I quote "Your rich man, just sign the receipt and don't worry about it" which this is the first time I have been the victim of prejudice at this location. Because he did prejudge me and assumed I was wealthy. Which is really no business of his. Plus the fact that he would say such a thing to me was evidence of his brazen attitude, which I'm not sure if it was fostered by the manager on duty or if it was just his own lack of good moral sense. Most likely it was a result of some combination of both. In the past when you reserved a Cabana or a day bed you basically had an obligation to the resort to order a certain amount of food and beverages. Not a horrible arrangement. Now you are charged for the use of the furniture. It's literally the same day bed, the same Cabanas, the same ratted and torn umbrellas. The same covers which have bleach stains and smell of chlorine and mildew. PLUS, you have to pay gratuity of 22.5% even on the rented furniture!!! It's a ripoff, and it's not worth it. Our friend who arrived first and was intoxicated signed the agreement, and less then half an hour later, when my wife and I learned of the agreement. Tried to leave. We offered to pay for the food ordered and the FULL gratuity, in cash, but were told that we needed to pay the full amount. Even though we hadn't been there for an hour. We of course objected, and could not believe the staff was being so obtuse and refusing to drop the fee for the bed, which we could not have sat on for more than 15 minutes. Instead they held their position, said we signed a contractual agreement (which I did not sign) but our friend did and she was in no condition to legally sign it. But we didn't feel it was fair to be charged the full amount. The manager was elusive, and would laugh when we tried to talk to her. She called security on us and told us we would be jailed if we did not sign the receipt. Once we called the police and disputed the charge with our credit card provider we were finally returned our stolen property. I feel that this environment is unsafe and I do not recommend bringing yourselves or your children here.

So I've been coming here for years. I like the clean , modern , spacious rooms that they have. The resort has everything for everyone so that you don't have to leave the property to eat, gamble, kids games, pool, etc. I also feel safe whenever I'm here.

I am trying to figure out how I missed writing a review for the concert I attended in August 2024. I didn't have lodging that night because the website said it wasn't available. I am guessing it is due to the local event that weekend (Hot August Nights). I do know the rooms are nice though. My niece visits a lot and has comps, and she always has a great room. Her family of 5 is able to fit comfortably. My concert was August 3rd, 2024. I saw Rick Springfield and Richard Marx. While the sound, seats, and temperature control were awesome, parking was horrible. I understand that the parking lots were reserved for Hot August Nights, but there should be an adequate space for all the activities provided. After driving around for 20 minutes, I found a spot. Yes, I know there is valet, but I couldn't afford it and had no cash (it is cash only). Otherwise I would have used it. Their valet system is good. I have used it before. Walking from parking lot (by the hotel checkin) to the music venue, was very long. I wouldn't recommend for disabled or elderly. All in all, I did have a good time with the concert venue. Like I said, seats are very nice and good views all around. Room temperature was great (and it was August!). Beverages were plentiful and good price. Locations to purchase were good. Sound was very pleasant. The sound team deserves a round of applause. This is probably my favorite venue in Reno, for live music. After the show, we tried to find food. Options were limited because they close at 10pm or 11pm. In a resort, I think places should be open 24 hours. GSR isn't the only one who have that problem though. Most of our local resorts don't have 24 hour diners. I think GSR is a great resort. They also have a locals discount. They offer a lot of family fun. I am giving 4 stars because the parking lot is difficult......actually, I will give 4.5 stars. They do offer valet. It's good, if you can remember cash.

I have no idea what happened the past couple of months but, they just went downhill. Their manager "Robin" has no customer service skills at all. I took my entire family for a spa day and was not impressed at all. All our massages were about 30 min late. Luckily the providers (massage therapist) were all amazing. Overall, I'm disappointed at where this place is going. Hopefully they figure it all out.

I honestly have never been so treated poorly. I booked months ago, as soon as I showed up they messed up my reservation. Told me in the morning I would have to come checkout and check back in and possibly move rooms for my second day. I asked to stay where I was at because we were all so tired unless they wanted to upgrade us because our room was so trashed. They refused. Also when I got there I paid a $50 fee (one person said it was for incidentals, one for a resort fee). When I went to figure out the room the second day the checked me out and back in then charged me another fee. I asked them why? When I booked two days I should only have to pay one. She refused and said I either pay it or I can't stay there. The front desk people were able awful to me and some of my friends also staying there. The only nice person we met there was a bell hop named Billy. Our room was so trashed. Chipped doors, the shower had no pressure, the ceiling was chipping and rust everywhere, weird stains all over the carpets, the faucet leaked, no fan in the bathroom (staying with 3 men that is just unfair). The beds were so hard and uncomfortable. I barely got any sleep. For $230 a night I have been to better roadside motels. I wouldn't recommend this place to my worst enemy.

This hotel is pretty nice. When we come in the area we always close to stay here. They have so much stuff to do that it is crazy and fun!! There are so many restaurants that it's hard to choose from. I choose based on the price!! We decided not to stay there this time and got a full refund due to the tragic event that happened here today.

I don't know what happened to GSR, but since my last visit 10 months ago something major has shifted. Attractive amenities at GSR include a driving range, a bowling alley, a large pool, & a concert venue. Starbucks and Jamba Juice are easily accessible right off of the elevators from your rooms. I came for my 30th birthday and splurged on the most upgraded room that they offered, pool view and the works. I booked through their website well in advance; upon 5pm arrival (and after a 5 hour drive), they "overbooked" and gave my room to someone else. The "only room left" was the lowest grade room, and I was adjacent to the highway with a view of the parking lot. I had to push the customer service manager to give me concert tickets to make up for their massive mistake (and afterwards, an employee pulled me aside to let me know that the concert tickets are free for employees and that the show I wanted to see had plenty of tickets left since the employees didn't know who they were/didn't want to go). The manager wasn't apologetic and my guest had to continuously remind him that this was for a large birthday for me and it's disappointing. Upon entering the room that I didn't want, it was GROSS and didn't seem like it was well cleaned; ie There were someone else's long hairs all over the shower. The USB outlets are installed incorrectly and they aren't able to be plugged into. The next day, I woke up early so I could see if I could be moved to the original room that I had booked- this manager was much nicer, and I was immediately moved to a room that was closer to what I had originally booked. Once again, the USB outlets were so jacked up that when I plugged in my cord, a part of the outlet came out and got stuck in my phone charger. This room was better cleaned, however the shower handle was pulled out of the wall and the shower was unable to be turned on. On my third night (Saturday), dance music was being played at the pool with stadium speakers at max volume until approx 2am. From my 21st floor room, the music was so loud that the bass was beating through my head and chest as I tried to sleep. There was less than 30 people dancing to the music at the pool, but that was prioritized by GSR vs the thousands of guests staying in their rooms who all would be staying up like me. Overall, I enjoyed my birthday but it felt much harder than it needed to be because of GSR. I've recommended MANY people to this resort because the amenities are so much fun, however I'll never return after the landslide of issues.

Attended a 6 day, 5 night conference at this hotel and I was very impressed with not only the quality of room but of the property and staff. Although I did not choose the location of the conference, I am so glad it was at this property. The free shuttle, every 30 minutes, to and from the hotel and airport was a nice welcome. The common areas around the hotel were always clean and the staff working were so kind and friendly. My room was very spacious and I did not hear neighbors at all. No slamming of room doors, TV noise or guests running up and down the halls. It was a pleasant experience. The bed was very comfortable and the pillows were fluffy compared to other hotels. The towels were soft and I had 4 of each type, despite having the room to myself. The body products available were also of good quality and in large enough travel size bottles to last almost all 6 days. Getting supplies replenished was not an issue at all. Plus all the bottled water I could ask for! The gym was not very big but I was able to use all the equipment needed. The pool area had plenty of seating options and friendly pool side bar staff. Great selection of places to eat and a Starbucks in the lobby, that accepted mobile orders so it was very convenient. I would definitely stay here again any time I am in Reno!

Very nice hotel in Reno with lots to offer- gambling, arcade, bowling, multiple food options and bars. My only feedback is that basic food at the Second Street cafe is very pricey - slice of pizza $7 and bottle of water $6, I do realize this is a casino and prices are elevated but it's worth noting. If you'd like something more reasonable, take the escalator downstairs for a port of subs or Roundtable pizza. We had room on the 27th floor of the Vista tower, the room was spacious and clean. Minor things: the handle on the dresser drawer detached when I attempted to open and the towel holder in the bathroom is barely in the wall; need a little TLC with the details. Tip- free shuttle to and from the airport. Starts running at 430am!

Amazing service right from the gates. We are with a group and I was very impressed that all the staff has welcome Les Schwab on their badges. Very nice. I love the updates you made to the hotel since we were here last. The view is much nicer this time around. The room is lovely. We got a king sized bed. Very spacious. Ironically, the first place we ate at two years ago was the same place this time and we were seated at the same table. This is going to be a great week. Thank you for the hospitality.

Me and my family came here because of all the attractions and yummy restaurants that this resort has to offer. We arrived on a Sunday thinking it would be less busy than a Saturday and boy were we wrong. The check in lines were super duper long. But they do have a kiosk that gives you the option to check in along with a text message sent to us the day prior to check in via phone which I thought was nice. We waited in line to speak to someone because we wanted to change rooms. We spoke with Jamie at the front counter who graciously checked us in. Jamie welcomed us with a smile and was very pleasant. She didn't look overwhelmed by the long lines and she gave us tips on things to check out during our stay such a places to eat and take our kids too. She was a gem and definitely deserves to be acknowledged. We ate at a lot of places there but our favorite was Uno Mas. They have some of the best ceviche. The second best place to check out was The Rim, very yumm. Also check out the Grand Buffet, it's a bit overpriced but it's expected when staying here. Now for the not so good, our room was beautiful with a nice view but you can tell housekeeping slacked off. Lots of counters not wiped down and the bed didn't look as fresh as it could be. We requested extra towels x4 and still took awhile to get to us. Also, some guest we met during our stay mentioned that their room was clean either and they found blood on their bed sheets so they were being moved to another room. How gross. Our floor was pretty loud. I think a fight broke out across the hall from us so we called security and they seemed unbothered. Also the elevators takes some time to get onto, so be mindful of that. Lastly, the umbrellas down at the pool are first come first serve, so we found an empty spot and no body was sitting there, they left. While in the pool, we see the pool boys wheeling away both our umbrella and the little side table to give to someone else, now rude. We asked about this and were told because they were paid for the umbrella. Anywho, they have lots to do with kids and for adults, even a magic show. When we left on. Tuesday it was less busy so maybe come during that time when it's less chaotic.

My company booked a room for me here while I was in town for work. I checked in using the self check in kiosk, which asked for my credit card, despite the room having been already paid for. The kiosk of course said my room wasn't ready, and to see a human for checking in. So after having waited in a long line for use of one of only four available kiosks, I had to wait in yet another long line to speak to one of only four humans manning the front desk. Once I was able to speak to a human, they said that my room was dirty and hadn't been made yet (this was around 7:30pm btw) so she changed my room to a clean one. What is going on here?! Why would they book me into an unmade room if there are made up rooms available? Then I get a text message on my phone at 7am while I'm trying to sleep saying that I can do an automated checkout. Thanks for waking me up! My alarm was set for another hour. Now I'll be groggy for my long drive over the Sierra mountains back to Sacramento. That makes me feel safe! So upon checkout, I was prompted to pay $52.50 on my credit card. But the room was already paid for. Why am I being held ransom upon checkout? So I later called the resort to clear this up, and I was given an unsatisfactory and confusing response, and when trying to make sense of it all, the girl on the phone hung up on me! I have stayed at thousands of hotels and resorts in my life and have never had such an ordeal as this, and with staff that would represent their employer in such a rude way. There are plenty of casino resorts in Reno, I recommend any other one over this place.

The hotel was decent overall -- the rooms were clean and spacious, though both the hotel and the rooms felt quite dated. The staff were friendly and helpful, which was a plus. Now for the downsides: parking was terrible. You have to circle the lot for nearly an hour just to find a spot, and even valet parking involves a long wait. The Grand Buffet was another disappointment -- overpriced at $52.99 per person, and the crab legs definitely weren't worth it.

Our go to hotel to stay every time we visit RENO. With our free rooms, all we really pay is food and gambling if you choose to. With the convenience of everything in this hotel, it's a win win. STARBUCKS and Jamba are conveniently downstairs but are double the cost so prepare for that! GSR, goes through remodeling from time to time. So it's always exciting to see improvements during each visit. New CHECKING IN KIOSKS without any interactions with other people. Remodeled bowling alley, which is gorgeous. Theatre removed since it was always dead, with another Rabbit theatre bar and lounge. Plus lots of activities for kids to hang out while parents gamble their money away. I definitely recommend booking their Sierra A Tower when can, because The Summit isn't so great, especially with the elevator situation you have to deal with, since PEOPLE don't know to how PROPER use it, which isn't the HOTEL'S fault. Swimming pool is beautiful with lots of space and cabanas to rent with bar services. Grand Cafe is there throughout the day, food is mediocre. Breakfast not so great. Buffet is extremely expensive for what they serve. Their pastry cafe downstair is always tempting and is also my favorite if I had to choose! I think that's it. Enjoy your stay! How can I forget about CHICK AND PETES! Free drinks if you sit and the bar and gamble slowly! Haha. Guys and services at the bar are always nice and efficient! Good luck.

I made a reservation a while back. I never got an Email confirm. I called back three times since then on different days communicating to the Hotel Reservations about my not receiving a confirmation. Reservations told me that my reservation is in the system, and that their Emails are outsourced by a third party vender. And they said each time they would resend to the vender my reservation, and after weeks I have not gotten an Email confirm, so today I called reservations and cancelled my reservation. So I wonder if I will get am Email confirm on that, if not, I will wait a few days and contact my credit card company on this issue. I am not going to risk my one big vacation of the year on a company that fails to send an Email confirmation on a room reservation for multiple days, and traveling 2,500 miles to get there. I will give the Atlantis a call.