Grand Sierra Resort and Casino

Honestly, just about every thing about this resort is good. They have a great location. It is not far from the airport. It’s easy to get to from the freeway. It is near many other attractions in Reno. They even have an outdoor golf driving range. In addition to that, there is so much to do inside the resort whether it’s at the pool, gambling, the kids play area, or just the restaurants and bars that are contained inside. They have many tables to play card games or electronic keynote and slot machines. The security was very friendly. The hotel staff was quite helpful and even nice enough that I considered a $15 room upgrade charge. I’m actually glad that I did because the rooms are quite nice in the Vista tower. I was told they were recently remodeled. Comfortable bed, room layout was fantastic, the views out of my window were fantastic, and everything was so clean. My only gripe is that they don’t have a fan in the bathroom. But, I would definitely stay here again. Good experience.

Outstanding Experience with the Ethan Olavidez! I just want to take a moment to recognize the Ethan who was working the tables during my first visit. From the moment I sat down, he made me feel comfortable and welcomed. You could tell he truly care about the players and the overall vibe on the floor. It’s not often you come across someone who balances professionalism and personality so well. Ethan turned what could’ve been a regular casino night into a memorable experience. Big thanks for that!

Had a good time and the rooms were decent, albiet slightly dirty. Had to call housekeeping because one of the sheets had a huge urine stain on it. They were prompt and helped us out very quickly. Slots were super loose on Saturday night but tight Friday night. Good time and the comps you get for playing are nice! I highly recommend. Oh and also the lamp didnt have a light bulb for some reason. Not a big deal but confused at why.

My union healthier convention here this past weekend. I have stayed at this hotel before but never for something work related. I really appreciate it how nice the room was decorated and the beds were very very comfortable. The rooms are very spacious and include a refrigerator which I wasn't expecting. I also appreciate that they have charging stations on site. Some of the charging stations are free while the others are for a fee. There's something for everyone whether you want to bowl or enjoy a drink in the crystal lounge. I appreciated the late night Vibes when ordering from the cafe from your phone. Overall I definitely would come back and extend my stay even longer.

I would like to take a moment to express my heartfelt gratitude for the exceptional service I received from Jessica J at the call center while making my arrangements for a series of bookings at GSR. We needed accommodations for a span of seven weeks, it involved numerous reservations, Jessica turned what could have been a tedious and overwhelming process into a genuinely enjoyable experience. We have been facing a considerable amount of stress due to our weekly medical appointments in Reno, which often leave us feeling anxious and worn out. Navigating through all the logistics associated with our travel and accommodation can be quite daunting, and it was becoming increasingly overwhelming for us. However, Jessica's support and expertise made a significant difference during this challenging time. From our very first interaction, it was evident that Jessica is not only highly knowledgeable about the booking process, but she also possesses a remarkable ability to communicate complex information clearly and effectively. Even as she guided me through the intricacies of my reservations, she maintained a cheerful demeanor and an approachable attitude that made it easy to discuss my needs and preferences. During our 40-minute conversation, Jessica patiently addressed all of my questions, provided helpful suggestions, and ensured that all details were meticulously handled. Her friendly tone and unwavering positivity were not only refreshing but also incredibly reassuring, especially given the circumstances we are facing. It felt as though I was speaking with a trusted friend rather than merely dealing with a call center representative. Thanks to Jessica's dedication and exceptional customer service skills, I can now focus more on supporting my family during our medical appointments instead of worrying about the logistics of our bookings. Her assistance truly made a difference, turning a normally stressful experience into a pleasant one, and for that, I am truly grateful.

Had a great experience from Shay M . at the cage. On Friday, She was so helpful with every question I asked about my promotion. She very kind and sweet. Made my night with some laughter, couldn't ask for a better cash out experience. Will be coming back to see shay again. With her amazing guest service worth coming back. She deserves appreciation not many people are not as kind as shay . Thanks again shay for the great guest service

My all time favorite experience at the resort was the magic show with chase and Kaylee!! Such a wonderful stage performance, so friendly and very funny! Great participation with the audience. I feel like it’s a true hidden gem of the resort and encourage anyone stating here to try to catch a show! For everything else: The food has been good but very expensive. All the service I have received has been great and the rooms and amenities have been very clean.

We wanted to shout out our server Saima in the Grand Cafe in the GSR. She was professional, efficient and took care of our party of ten with no issues. She talked up the 25%off on the card pass offered by the resort- and we definitely took her up on it. A great salesperson! She should be commended for her great customer service and flair.

Starting with the good: The Grand Cafe food was decent, and our waitress was phenomenal. Staff at Fat Tuesdays were friendly and helpful, as were the staff at the VR place. The arcade was fun for my husband and I, and it has been my favorite part of our two day stay. We got lucky and it wasn't super busy. We also did the 5D zombie VR experience, and that was a blast. The yogurt place was good, and they have a large variety of toppings. The sparkly butterfly light installation in the casino is gorgeous and (probably) Taylor Swift approved. Our room, the Sierra Executive Suite, is huge, dark at night, the bed is comfortable, and the shower is nice. The bad: Our room REEKS of smoke. It's horrible. When we checked in yesterday I wasn't sure if the maid had been there because the bed was made so poorly, the pillows on the couch were disheveled, there were greasy finger and handprints on the door and table, and trash was left from the previous guests. A lot of the furniture is partially broken (cabinet doors and end table drawers don't close, are off kilter, etc.) and the fridge does not get very cold. For the price and type of room, I expect better. Re: Cigarette smoke- I admittedly can't stand it, and I know I'm at a casino, but our non smoking room is swirling in it. My eyes are burning.

Over 150 people in check-in line. Valet parking took almost an hour to hand our car off. 300+ cars unparked by valets in front of lobby. Charged us FULL FEE for two nights even though we tried to cancel. Hotel undergoing major construction, with many parts of hotel closed off. Hideous. Unprofessional. Worst hotel experience - ever. Stay away from GSR!

My company booked a room for me here while I was in town for work. I checked in using the self check in kiosk, which asked for my credit card, despite the room having been already paid for. The kiosk of course said my room wasn't ready, and to see a human for checking in. So after having waited in a long line for use of one of only four available kiosks, I had to wait in yet another long line to speak to one of only four humans manning the front desk. Once I was able to speak to a human, they said that my room was dirty and hadn't been made yet (this was around 7:30pm btw) so she changed my room to a clean one. What is going on here?! Why would they book me into an unmade room if there are made up rooms available? Then I get a text message on my phone at 7am while I'm trying to sleep saying that I can do an automated checkout. Thanks for waking me up! My alarm was set for another hour. Now I'll be groggy for my long drive over the Sierra mountains back to Sacramento. That makes me feel safe! So upon checkout, I was prompted to pay $52.50 on my credit card. But the room was already paid for. Why am I being held ransom upon checkout? So I later called the resort to clear this up, and I was given an unsatisfactory and confusing response, and when trying to make sense of it all, the girl on the phone hung up on me! I have stayed at thousands of hotels and resorts in my life and have never had such an ordeal as this, and with staff that would represent their employer in such a rude way. There are plenty of casino resorts in Reno, I recommend any other one over this place.

Recently stayed here a week for a work convention and it has changed, but not for the better. First, they now have a terrible slot selection. A majority of them are fill the 3 pots or one pot to get your bonus. I call these sucker bets because they lure you in to stay longer with payouts that don't usually measure up. That is where I lost most of my money. Very few old school slots or even just regular slots like Attack from the Planet Moolah Journey or Carnival that they used to have. Only saving grace was the Buffalo Gold sprinkled throughout. Poker room is pretty sad. Only 2-3 tables going at once, no excitement. I really like playing at the Peppermill because they are usually pretty full with a great atmosphere. Cocktail service used to be good but hardly saw any servers. Twice my drink was forgotten and I had to hunt down my waitress who walked past me sitting in the same spot for an 30 mins. My co-workers also had the same experience. Food is horribly expensive with not much flavor. We ate at Chickie n Petes and Mas Uno. A soda cost me $6. Meals are about $30 pp. Room was newly remodeled with clean carpets but missed on the details. My sink drain plug was missing its top. The lighting is dim at best. Insufficient plugs. I had to do work on my lap tap and there was only one plug near the "desk" so I had to decide on which device I had to sacrifice. Difficult switches. No comp pad/pen. No vanity area. I did appreciate the two water bottles and mini fridge. I complained about the elevators took forever. They upgraded the elevator "system" in the Vista Tower where it not only required you to use your hotel key, but also the floor # so you cannot piggy back unto an open door unless you are on the same floor. The actual elevator is still rickety as ever. I used to think that I would be entertained enough to stay the night but now, not so much.

When we checked in online, we saw that a text message would arrive telling us our room was ready. We walked to the front desk to get more information, and were told to check in on the kiosk. We got our room number and keys immediately. Glad we didn't wait for the text which came much later. The room was just like the online pictures: large, comfortable, and beautifully decorated. The pillows were slightly more firm than other hotels & the bed was comfortable. The bathroom was a good size & everything worked well. We appreciated the daily waters and a small fridge to keep them cold. Ice machine down the hall was great. Vending machine prices were too much for us ($4.10 for snack bag of Oreos). The hallways were wide and well maintained. The elevators were broken up into three sections of floors so we never felt crowded and we always got them quickly, up and down. Getting the front desk on the phone was difficult. We were on hold for over 20 minutes on our first day of our stay for a question for the front desk. That is not acceptable. We are accustomed to being on hold for any front desk for no more than 5 minutes. When we got our final bill it was more than anticipated. We were charged a daily housekeeping fee that we did not know about. We did not use housekeeping during our stay & we left $20 for housekeeping to clean our room for next guest. We did not mind paying the fee, but we would have liked knowing about it beforehand. We are not smokers, and I have asthma, so we avoided the smoking areas of the hotel as they weaken my immune system. Unfortunately our event that we attended for 3 days was in a smoking area. This was a shame since only a few attendees for our event are smokers. We REALLY appreciated the non smoking rooms and hallways! The staff and employees were cordial, helpful, and memorable throughout our stay. They, and the room, made Grand Sierra 5 stars. But coupled with poor communication and smoking in many areas made this review 4 stars.

My daughter and I decided to come here last minute to bowl. I did not have any socks since we were not planning on going here. I was happy to see that they sold socks! We played a total of three games in an hour. Hourly rate is $16 an hour, which I found very reasonable. They had a wide variety of sizes in bowling balls with plenty of each to use. It was fairly clean but could have use a clean up before sending us to this particular lane. The employees were friendly.

It was my first time staying here and it was not bad. Very friendly and knowledgeable customer service. The room I had was nice and clean. I'm planning to come back and stay here again.

Easy booking online. I received an email before hand about self check in at the kiosk. Just needed to scan my ID card for room keys. They valet and free parking. We got in about 7 PM and parking lot was pretty packed. States in the Sierra, 15th floor. We had a view of the pool. Room was clean and well updated. Quartz bathroom counter tops and flooring in the bathroom. There was a mini fridge but no microwave. I asked about one and they charge $30/day plus tax. It is not worth it to warm up my food at that point. The door to the cabinet where the fridge was, was a bit off as it would get stuck a bit. I was surprised to learn that they don't offer daily cleaning. We left early for house cleaning to come by but we got back in the evening and it was not cleaned. We needed fresh towels. The resort is very family friendly. The pool was great to hang around at. They have a few hot tubs which get pretty full quick. There's also an Infiniti pool for adults only. The resort offers an arcade with prizes, jumping castles, axe throwing, bowling alley, restaurants and a buffet.

Ok we had a a nice room and the people working were helpful... They could work on getting people into their rooms faster... it took about 45 minutes. I think they need to work on that, but everything else went great. We were on the 8 th floor and had a great view and very quiet and that was a plus.

Some nicely renovated rooms here provide a clean and updated feel. The queen mattress felt a little lumpy for my taste. Families come here for the ground floor amenities including video arcade, theater (playing old releases), shops and a couple fast food options. A golf driving range is on site as well. Standard hotel size gym open 24h. A modestly size spa is available for a fee. Casino floor is open fairly lively. A good mix of locals and tourists. All the standard tables games with minimums starting around $15 for most card games. Poker room had some action too. Machine games include a vast selection of slots and no dealer craps, roulette and card games. Huge parking lot and an RV park. One downside is the distance from other casinos and restaurants are beyond walking distance. There is a Walmart nearby but that means sketchy tweakers nearby too.

Grand Sierra resort and pool is one of my absolute favorite pools in Reno for the summer. I love coming here for a fun out of the office Friday for some sunshine. The service is always impeccable and we are treated very well as staff is super attentive!

This resort is NICE. Very grandiose and lovely. There is a very pleasant smell when you enter the hotel. The bar area by the pool is welcoming and comfortable. Our view from the room was great. We stayed here on our last night from our visit to Lake Tahoe but I would totally go to Reno just to stay here for a quick little getaway!

We booked this hotel on a whim during Thanksgiving break. It was super crowded and there was a long line during check in because only 3 counters were open. We got higher floor room facing the golf area. The room was very spacious and we loved the big windows. However, the carpet felt dingy. When we were there, it was their opening day for the ice skating rink. There were pro skater performance for the opening celebration and free hot chocolate. Unfortunately, the skating rental was sold out that day. So, we decided to head to the swimming pool. The kids pool was crowded but we still had fun there. The resort was quite big with lots of attractions inside it. There was arcade game, escape game, and other fun family things. We opted to have lunch and dinner outside the resort as they were lots of restaurant around.

Recently four individuals lost their lives on this property. I believe it was about two weeks ago. Judging by the treatment I received, the staff here are certainly not accustomed to deescalating situations. I was not a guest at the resort simply came by to visit the pool. Wow how the hospitality of this place has changed. Not in a pleasant either. I was held hostage and forced to sign a receipt for goods and services that I did not receive. I even had to call the Reno Police in order to get my property returned to me. The manager of the GSR pool is simply not equipped to handle the situations which arise as a result of her personal management style. In fact I believe if she remains there as a manger of the pool area, then you will not be safe here and are in danger of being involved in catastrophic violence due to the actions of other individuals who would have less patience then myself. Certainly it is not her fault alone, the other young gentleman who goaded her actions and I feel were even amused by the drama share the blame. One person told me and I quote "Your rich man, just sign the receipt and don't worry about it" which this is the first time I have been the victim of prejudice at this location. Because he did prejudge me and assumed I was wealthy. Which is really no business of his. Plus the fact that he would say such a thing to me was evidence of his brazen attitude, which I'm not sure if it was fostered by the manager on duty or if it was just his own lack of good moral sense. Most likely it was a result of some combination of both. In the past when you reserved a Cabana or a day bed you basically had an obligation to the resort to order a certain amount of food and beverages. Not a horrible arrangement. Now you are charged for the use of the furniture. It's literally the same day bed, the same Cabanas, the same ratted and torn umbrellas. The same covers which have bleach stains and smell of chlorine and mildew. PLUS, you have to pay gratuity of 22.5% even on the rented furniture!!! It's a ripoff, and it's not worth it. Our friend who arrived first and was intoxicated signed the agreement, and less then half an hour later, when my wife and I learned of the agreement. Tried to leave. We offered to pay for the food ordered and the FULL gratuity, in cash, but were told that we needed to pay the full amount. Even though we hadn't been there for an hour. We of course objected, and could not believe the staff was being so obtuse and refusing to drop the fee for the bed, which we could not have sat on for more than 15 minutes. Instead they held their position, said we signed a contractual agreement (which I did not sign) but our friend did and she was in no condition to legally sign it. But we didn't feel it was fair to be charged the full amount. The manager was elusive, and would laugh when we tried to talk to her. She called security on us and told us we would be jailed if we did not sign the receipt. Once we called the police and disputed the charge with our credit card provider we were finally returned our stolen property. I feel that this environment is unsafe and I do not recommend bringing yourselves or your children here.

So I've been coming here for years. I like the clean , modern , spacious rooms that they have. The resort has everything for everyone so that you don't have to leave the property to eat, gamble, kids games, pool, etc. I also feel safe whenever I'm here.

Hotel room is nice enough. I booked an upgrade for 100 square feet more space. So basically a siting area with a sofa.. This visit is to attend a music event in the theater. We had intention to use the swimming pool but there were about 400 kids in it. They were all screaming their heads off. No thanks. Hell is other people's children. Don't plan to eat in any restaurant here. Walked past them all. Almost all are empty even at meal time hours. Not a great endorsement. I don't gamble so the casino has no allure for me. I've been inside many gambling halls, this one looks, smells and sounds like all others. Too much noise, commotion and cigarette smoke. Barbara commented "I don't hear any jackpot bells ringing". Me: "That's because no one is winning any money". If you want to throw money away send some to my Patreon account.

I honestly have never been so treated poorly. I booked months ago, as soon as I showed up they messed up my reservation. Told me in the morning I would have to come checkout and check back in and possibly move rooms for my second day. I asked to stay where I was at because we were all so tired unless they wanted to upgrade us because our room was so trashed. They refused. Also when I got there I paid a $50 fee (one person said it was for incidentals, one for a resort fee). When I went to figure out the room the second day the checked me out and back in then charged me another fee. I asked them why? When I booked two days I should only have to pay one. She refused and said I either pay it or I can't stay there. The front desk people were able awful to me and some of my friends also staying there. The only nice person we met there was a bell hop named Billy. Our room was so trashed. Chipped doors, the shower had no pressure, the ceiling was chipping and rust everywhere, weird stains all over the carpets, the faucet leaked, no fan in the bathroom (staying with 3 men that is just unfair). The beds were so hard and uncomfortable. I barely got any sleep. For $230 a night I have been to better roadside motels. I wouldn't recommend this place to my worst enemy.

Love coming in here for a quick alcoholic beverage and watch sports events on their big screen tvs and that is what I did on a weekend. I enjoy visiting this casino, because it has everything here for me - bowling, restaurants, and shopping. I love the summer months for the pool and cabanas. I love that GSR has a driving range. To me, it is a "one stop shop" for all family needs. The staff are friendly. Gambling is fun and the rooms are really nice, clean and comfortable.

Truly Impressed with the Care and Follow-Up Our family stayed at the Grand Sierra Resort July 27-29, 2025. Unfortunately, our stay coincided with the tragic incident that occurred in the parking lot. It was an extremely stressful situation for us, especially with our four children, and at first we left feeling very disappointed. However, I want to sincerely thank the GSR management team for the way they ultimately handled our concerns. After reaching out to them, they listened to what we went through and took meaningful steps to make it right by offering us complimentary nights and resort credit. That gesture truly showed that they value their guests and care about creating positive experiences, even when circumstances are outside of anyone's control. We've enjoyed GSR in the past, and now we feel even more confident about coming back. We are very grateful for the way management worked with us, and we look forward to our next visit!

I have no idea what happened the past couple of months but, they just went downhill. Their manager "Robin" has no customer service skills at all. I took my entire family for a spa day and was not impressed at all. All our massages were about 30 min late. Luckily the providers (massage therapist) were all amazing. Overall, I'm disappointed at where this place is going. Hopefully they figure it all out.

This hotel is pretty nice. When we come in the area we always close to stay here. They have so much stuff to do that it is crazy and fun!! There are so many restaurants that it's hard to choose from. I choose based on the price!! We decided not to stay there this time and got a full refund due to the tragic event that happened here today.

Grand Sierra Resort is a beautiful resort. It is a Casino that has a variety of slot Machines, Card Tables, Restaurants and entertainment for the whole family. You and your family can hang out at the pool side and fun quest. Eat at some of the restaurants. I would like acknowledged some of GSR's staff for their service. First and foremost I'd like to thank Ms. Sonita Morada for being so attentive. While gambling she was nice enough to keep coming back to offer drinks and refreshments. Very nice and friendly. Another team member was a young man who helped us at the front desk. Unfortunately I didn't get his name but he accommodated our family so that we can be on the same floor. Thank you so much. We would love to come back again. P.S. I almost forgot, did I mention the rooms are very nice, clean, and very spacious.

I don't know what happened to GSR, but since my last visit 10 months ago something major has shifted. Attractive amenities at GSR include a driving range, a bowling alley, a large pool, & a concert venue. Starbucks and Jamba Juice are easily accessible right off of the elevators from your rooms. I came for my 30th birthday and splurged on the most upgraded room that they offered, pool view and the works. I booked through their website well in advance; upon 5pm arrival (and after a 5 hour drive), they "overbooked" and gave my room to someone else. The "only room left" was the lowest grade room, and I was adjacent to the highway with a view of the parking lot. I had to push the customer service manager to give me concert tickets to make up for their massive mistake (and afterwards, an employee pulled me aside to let me know that the concert tickets are free for employees and that the show I wanted to see had plenty of tickets left since the employees didn't know who they were/didn't want to go). The manager wasn't apologetic and my guest had to continuously remind him that this was for a large birthday for me and it's disappointing. Upon entering the room that I didn't want, it was GROSS and didn't seem like it was well cleaned; ie There were someone else's long hairs all over the shower. The USB outlets are installed incorrectly and they aren't able to be plugged into. The next day, I woke up early so I could see if I could be moved to the original room that I had booked- this manager was much nicer, and I was immediately moved to a room that was closer to what I had originally booked. Once again, the USB outlets were so jacked up that when I plugged in my cord, a part of the outlet came out and got stuck in my phone charger. This room was better cleaned, however the shower handle was pulled out of the wall and the shower was unable to be turned on. On my third night (Saturday), dance music was being played at the pool with stadium speakers at max volume until approx 2am. From my 21st floor room, the music was so loud that the bass was beating through my head and chest as I tried to sleep. There was less than 30 people dancing to the music at the pool, but that was prioritized by GSR vs the thousands of guests staying in their rooms who all would be staying up like me. Overall, I enjoyed my birthday but it felt much harder than it needed to be because of GSR. I've recommended MANY people to this resort because the amenities are so much fun, however I'll never return after the landslide of issues.

Attended a 6 day, 5 night conference at this hotel and I was very impressed with not only the quality of room but of the property and staff. Although I did not choose the location of the conference, I am so glad it was at this property. The free shuttle, every 30 minutes, to and from the hotel and airport was a nice welcome. The common areas around the hotel were always clean and the staff working were so kind and friendly. My room was very spacious and I did not hear neighbors at all. No slamming of room doors, TV noise or guests running up and down the halls. It was a pleasant experience. The bed was very comfortable and the pillows were fluffy compared to other hotels. The towels were soft and I had 4 of each type, despite having the room to myself. The body products available were also of good quality and in large enough travel size bottles to last almost all 6 days. Getting supplies replenished was not an issue at all. Plus all the bottled water I could ask for! The gym was not very big but I was able to use all the equipment needed. The pool area had plenty of seating options and friendly pool side bar staff. Great selection of places to eat and a Starbucks in the lobby, that accepted mobile orders so it was very convenient. I would definitely stay here again any time I am in Reno!

Time for another update...? At minimum, it is time for me to link all my pictures, LOL. Quality/Quantity - Good. Still my favorite! But I have to drop a star... Still waiting for better comps??? I am losing more $$, yet my comps are getting worse...? Are you getting stricter on comps? Atmosphere - Our favorite, away from the Downtown area which is too busy for me. Also, I think it is a safer environment than downtown. Hotel (2,000 rooms), RV park, casino, entertainment, nightlife, convention center, pool, 50 lane bowling, cinema for only $5 still, theater, arcade, grand adventure land (go kart), outdoor golf driving range (happy hour available), escape room, axe throwing, VR, ice rink (seasonal), shopping, wedding chapel, etc. Newest addition - Okay, not new any more, Sensology Reno; see website. Dining - Restaurant Row - Charlie Palmer Steak - Now one of our favorite happy hours. Definitely our favorite in this resort. Rim Asian Bistro, Reserve Wine Bar. Newest addition - Chickie's and Pete's; I still have not tried them yet. Casual Dining - Uno Mas Street Tacos, Grand Buffet, Grand Cafe, Round Table Pizza, Port of Subs, Johnny Rockets. Quick Service Dining - Jamba Juice, Starbucks, Yogurt Beach, 2nd Street Express (newly remodeled). Plenty of free parking. Free Wifi. Free airport shuttle. Service - This is hit and miss. Half your casino wait staff are amazing!! The other half not so much. I am at 50% success in getting drinks when gambling... Even when/if I tip well?!?! Price - Great when 100% comped. Semi-good when the room is comped but you still have to pay the resort fee of around $40 + 13% room tax. Owner Suggestion - Congrats on your success since 1978. Sadly, I am outdating myself, but I remember when you were the following: 1978 - MGM Grand . 1986 - Bally's. 1992 - Hilton. 2006 - Grand Sierra. 2011 - Grand Sierra purchased by the Meruelo Group, the current owners. 2014 - Last major renovation. How about adding a free shuttle to the Northstar Resort?

I'm here nearly 2 to 3 times every year, the staff breaks this place. Some folks at the Cafés do wepl enough, but your dealers and managers can really irritate you. Hotel front desk employees are either fantastic or brain dead and cashier cage manager Daniel is so cool, he's a world class kinda guy. Shows here are nice. DJs can be cool, but the AV or DJ dides run the sound too hot, it's always damaging someone's ears. Tinnitus is a certainty. GSR has been fun, but it's not consistent. It don't stack to Las Vegas. The bartenders here are also awful. Just replace em with friendlier, hard-working folks. You can lose $1,000. playing just quarters max bet and only have 2 drinks come your way and be charged the rest of em.

Stayed here last week for the first time. We been here before to gamble but never stay in the hotel room. Grand Sierra was able to status match from Caesar account, which made everything better. Parking was easy to find. We were able to get VIP check in, which is always nice. Always make sure to swipe your players card for rewards and promotions. We were on their top floor, view was nice. Now the ONLY problem with room was they DIDN'T clean out when fridge. There was till left over food from the last guest, but everything else was fine. You can tell the room seem like an older room because of the bathroom. Definitely need an upgrade. I love that the heater setting actually works especially when the temperature outside is really cold.

Amazing service right from the gates. We are with a group and I was very impressed that all the staff has welcome Les Schwab on their badges. Very nice. I love the updates you made to the hotel since we were here last. The view is much nicer this time around. The room is lovely. We got a king sized bed. Very spacious. Ironically, the first place we ate at two years ago was the same place this time and we were seated at the same table. This is going to be a great week. Thank you for the hospitality.

I want to give a big shout out to Tina at the Shuttle Bus Counter. You are so lucky to have a wonderful gal working at the GSR!!! She gives 150% to every person who approaches her counter. I had an issue with my Diva's Day ticket, somehow my digital ticket didn't update, but I had my paper copy receipt. The box office doesn't open until 11am and the doors open at 10. I always get to the GSR early to join the party fun. If it wasn't for Tina and her wonderful Customer Service skills I would have gone home. She tired every possible avenue before calling the VP of Entertainment Eddie J. He said " tell her to find Lindsey" and give her my name it would be on a hard copy list. Well I couldn't find Lindsey but I found another awesome girl who called Lindsey and she gave me a GA ticket! Lesson learned make sure you check your digital tickets prior to arrival. I've been coming to Divas Day since it started and I have met so many wonderful people!!! The only down size is you can't bring your own food and drink this year! The best part is the prior party where everyone is sharing their food, drinks, meeting new friends, line dancing and having a ton of fun. Now, people are tailgating in the parking lot. No wonder the line isn't that long.

Me and my family came here because of all the attractions and yummy restaurants that this resort has to offer. We arrived on a Sunday thinking it would be less busy than a Saturday and boy were we wrong. The check in lines were super duper long. But they do have a kiosk that gives you the option to check in along with a text message sent to us the day prior to check in via phone which I thought was nice. We waited in line to speak to someone because we wanted to change rooms. We spoke with Jamie at the front counter who graciously checked us in. Jamie welcomed us with a smile and was very pleasant. She didn't look overwhelmed by the long lines and she gave us tips on things to check out during our stay such a places to eat and take our kids too. She was a gem and definitely deserves to be acknowledged. We ate at a lot of places there but our favorite was Uno Mas. They have some of the best ceviche. The second best place to check out was The Rim, very yumm. Also check out the Grand Buffet, it's a bit overpriced but it's expected when staying here. Now for the not so good, our room was beautiful with a nice view but you can tell housekeeping slacked off. Lots of counters not wiped down and the bed didn't look as fresh as it could be. We requested extra towels x4 and still took awhile to get to us. Also, some guest we met during our stay mentioned that their room was clean either and they found blood on their bed sheets so they were being moved to another room. How gross. Our floor was pretty loud. I think a fight broke out across the hall from us so we called security and they seemed unbothered. Also the elevators takes some time to get onto, so be mindful of that. Lastly, the umbrellas down at the pool are first come first serve, so we found an empty spot and no body was sitting there, they left. While in the pool, we see the pool boys wheeling away both our umbrella and the little side table to give to someone else, now rude. We asked about this and were told because they were paid for the umbrella. Anywho, they have lots to do with kids and for adults, even a magic show. When we left on. Tuesday it was less busy so maybe come during that time when it's less chaotic.

I am trying to figure out how I missed writing a review for the concert I attended in August 2024. I didn't have lodging that night because the website said it wasn't available. I am guessing it is due to the local event that weekend (Hot August Nights). I do know the rooms are nice though. My niece visits a lot and has comps, and she always has a great room. Her family of 5 is able to fit comfortably. My concert was August 3rd, 2024. I saw Rick Springfield and Richard Marx. While the sound, seats, and temperature control were awesome, parking was horrible. I understand that the parking lots were reserved for Hot August Nights, but there should be an adequate space for all the activities provided. After driving around for 20 minutes, I found a spot. Yes, I know there is valet, but I couldn't afford it and had no cash (it is cash only). Otherwise I would have used it. Their valet system is good. I have used it before. Walking from parking lot (by the hotel checkin) to the music venue, was very long. I wouldn't recommend for disabled or elderly. All in all, I did have a good time with the concert venue. Like I said, seats are very nice and good views all around. Room temperature was great (and it was August!). Beverages were plentiful and good price. Locations to purchase were good. Sound was very pleasant. The sound team deserves a round of applause. This is probably my favorite venue in Reno, for live music. After the show, we tried to find food. Options were limited because they close at 10pm or 11pm. In a resort, I think places should be open 24 hours. GSR isn't the only one who have that problem though. Most of our local resorts don't have 24 hour diners. I think GSR is a great resort. They also have a locals discount. They offer a lot of family fun. I am giving 4 stars because the parking lot is difficult......actually, I will give 4.5 stars. They do offer valet. It's good, if you can remember cash.

Had a great time with the family in Reno. Stayed at GSR for the first time and it has a lot of things to do. I don't gamble so staying for several days for me would not work but if you have little ones for a weekend, it should be fun. We had a few rooms but unfortunately wasn't able to get the pictures of the suite with the double doors but I upgraded to the Vista Tower, 26th floor (Room 2657 to be exact) with a view of the pool and airport.

Our go to hotel to stay every time we visit RENO. With our free rooms, all we really pay is food and gambling if you choose to. With the convenience of everything in this hotel, it's a win win. STARBUCKS and Jamba are conveniently downstairs but are double the cost so prepare for that! GSR, goes through remodeling from time to time. So it's always exciting to see improvements during each visit. New CHECKING IN KIOSKS without any interactions with other people. Remodeled bowling alley, which is gorgeous. Theatre removed since it was always dead, with another Rabbit theatre bar and lounge. Plus lots of activities for kids to hang out while parents gamble their money away. I definitely recommend booking their Sierra A Tower when can, because The Summit isn't so great, especially with the elevator situation you have to deal with, since PEOPLE don't know to how PROPER use it, which isn't the HOTEL'S fault. Swimming pool is beautiful with lots of space and cabanas to rent with bar services. Grand Cafe is there throughout the day, food is mediocre. Breakfast not so great. Buffet is extremely expensive for what they serve. Their pastry cafe downstair is always tempting and is also my favorite if I had to choose! I think that's it. Enjoy your stay! How can I forget about CHICK AND PETES! Free drinks if you sit and the bar and gamble slowly! Haha. Guys and services at the bar are always nice and efficient! Good luck.

Beautiful rooms and great facilities. The food and service were both excellent. Resort-like environment with a massive casino. My one criticism was that even in the small non-smoking section, people were still smoking.

Very nice hotel in Reno with lots to offer- gambling, arcade, bowling, multiple food options and bars. My only feedback is that basic food at the Second Street cafe is very pricey - slice of pizza $7 and bottle of water $6, I do realize this is a casino and prices are elevated but it's worth noting. If you'd like something more reasonable, take the escalator downstairs for a port of subs or Roundtable pizza. We had room on the 27th floor of the Vista tower, the room was spacious and clean. Minor things: the handle on the dresser drawer detached when I attempted to open and the towel holder in the bathroom is barely in the wall; need a little TLC with the details. Tip- free shuttle to and from the airport. Starts running at 430am!

Haven't been here in a few years and we're so happy we came this week first off the check in and the service with luggage was great, everyone we have encountered here from waitresses to staff have been outstanding our room on the 20th floor is roomy and beautiful ! We never left the hotel because they have all you need here highly recommend!

A Crappy Experience!!! I attended a conference here in March. My room filled with sewage backup. The staff accommodated a room change and were helpful at the time. But since my stay I cannot get anyone interested in resolving my small loss of property, this team lead by Michael Munda, has fallen way short. I don't want to stay at your crappy resort. I just want you to replace my destroyed belongings. They were not fancy things and I'm no high roller, but those destroyed articles were mine and I had no anticipation that by staying at grand sierra resort it would mean that I would be surrendering the use of my property. This is how they treat paying customers. If you're planning a trade event or business function, you ought to look somewhere else. Because when they say they're a top destination, they're really just full of crap.

We always choose to stay at GSR when visiting Reno! It's a great place to visit with family, a large group or just as a couple. The rooms are always clean, slot machines are all fairly new and not dirty. The staff is attentive both on the casino floor and throughout the resort. GSR does get crowded, so expect lines at the elevator, check in and restaurants. Tip: book online and check in at the kiosk it is so much quicker! If you don't want to be around kids then you are going to just have to stay on the casino floor because they are EVERYWHERE, especially the pool.

There's a reason Reno hotels are failing. They're the problem. Rude concierge staff checking. My company made a reservation for me and upon checking at 1230 am after traveling all day. Our room wasn't ready. The employee essentially told us f you. I asked is there anything he could do? Maybe a comp lunch. Nope. So when we finally get a text saying our tool a ready at 2 am we're informed your king room is being upgraded to a double queen lol. Literally the biggest joke I've ever had to be a part of. What kinda "high end" hotel doesn't have room service? This one. Over priced everything. Edit* Upon waking to find there's no room service I get up to take a shower to find the shower wasn't cleaned and a bar of soap left in the shower. I'll canceling my 7 night stay.

A solid 4/4 solely for all the activities and lounges and bars here. Loooved the bowling alley, Fat Tuesday, outdoor fire pits, and outdoor hot tubs. As for the room, they didn't offer late check out and calling housekeeping was a pain. There was a hair on our bed and the pillowcase had an old mascara stain on it. If it weren't for all the activities here, I'd have given a 3/5. But GSR needs to step up their housekeeping standards.

I really like this resort, it is off the strip so definitely more safe. The rooms are very nice & affordable. They have the LEX night club if you are into the night club scene. The slots are a bit stiff, but in this economy what do you expect. They have a movie theater at the resort & several restaurants. They have music live most nights. The staff is wonderful & always willing to help. I love good customer service. If you are thinking of coming to Reno give the grand Sierra resort a try .

Eehhh... It was a place to rest my feet and lay my head. I'm unsure where all the rants and raves are coming from? I read the comments, some coming from elites so I thought this places was going to knock my shoes off but I was super disappointed. The 1st room I received was dirty... peanut shells on the floor small hand prints all over the windows, and trash still in the cans. It's like they ran in, made the beds and said "alright! This room is ready!" And that was that... Yuck. So of course, I called and said nope, get me out. They apologize, and sent me to another room with an "upgrade" but somehow I feel like the Tower the swapped me to was a down grade. It's felt like there were more kids, it was a lower level tower, and in this room it smelled like someone had been smoking. So of course I said, you gotta be kidding me, I had someone come up, and before o could say anything they said, "oh wow, can you smell that?" I looked and them and said, I'd like another room please. And they said, "yes, of course". So finally after an 8 hour drive and 2 rooms later I end up back in a non upgraded room that looks like the one I had in the 1st place but just on a different floor. The hotel is crowed due to a convention they are having, and it seems as if these people brought all their kids with them and just let them run loose as they are in their meetings. There are teens going up and down the elevators for no dang reason, running up and down the halls racing and just being loud. I just find it funny with my son being here with me and him being 13 and being annoyed as well lol. Anyway, I guess the hotel it self seems to be one of the newer hotels around. They have a buffet that is only open half the week, an Asian bistro, a "Mexican" restaurant, a typical casino cafe, and the normal Starbucks and off branded stores to buy from. For Entertainment they have a bowling alley, and some shops, and a pool area that seems to have some weekend offerings. They do also have some pretty good concert line ups coming so I WILL give them that. Over all, I was here two nights... it did its job, but I don't think I'll be coming back. The plus side as Will is it is SUPER close to Lake Tahoe so if you wanna go for the day it's an easy 50 min drive!

Elite member, asked for tickets for Sept 26 for Empire of the Sun. Was told I dont play enough even for Basic tickets. Too Funny. Too many Kids in this Casino walking around, thats the draw for some. Useless really will just take my business to other Casinos . Getting 3 stars becuz on most weekends if your Elite you can get a room.

Grand Sierra Resort & Casino offers both "luxury and excitement" in Reno. They offer the Grand Theatre, LEX Nightclub, a spa, pools, hot tubs, retail stores, arcade, and plenty of restaurants. I stayed here once a long time ago and enjoyed it. We recently came here for a music concert.

GSR has been a favourite of mine for a long time not only because it has the largest casino floor in Reno and Northern Nevada but I have received excellent customer satisfaction. GSR is very near the Reno-Tahoe International Airport and there The GSR Airport Shuttle that operates 4:30 a.m. to 12:15 a.m. I usually arrived at GSR early, before check-in time, so I leave my bag with the bell hop until I get assigned a room. Many times I have hit jackpots whilst waiting for my room assignment. I was very well pleased with my accommodations however, I'm not happy that there are no longer microwaves in the rooms. For some reason, I have never been inclined to dine at GSR perhaps since I've been spoiled by the delectable delights of rival casinos. I will definitely on my next visit make an effort to see what GSR has to offer at least.

I was able to return 2 years later and our stay was great! The hiccup we had last time with housekeeping was no longer an issue. This time they did a super job refreshing the towels, shampoo, coffee, and making the bed. We enjoyed many aspects of the hotel/resort. We dined at multiple restaurants including Charlie Palmer (fabulous), Rim (great), Chickie's & Pete's (good), The Crystal Lounge (great) 2nd St. Market (awesome), the Grand Café (good for breakfast), and Uno Màs (fine). We enjoyed the pool and bar area and had a great pizza poolside. I only wish that there were umbrellas available for free. Free shade by the pool would be so nice. We were in town for a large convention and it was handled very well. The event spaces were large, clean and attractive. All the elevators were working and seemed efficient. Security and staffing was ample. Parking was easy.

I go a lot of places and forget to leave reviews. Since I'm back here for a second time, I'm leaving a review because I still did not disappoint. I love the check-in process. I do not like that. The food is not early enough for us to eat but again I'm in a different time zone so that's what I should expect but the room they gave me is beautiful. I know this is not the platform to say it, but you are more than welcome. Follow me on YouTube @travelnisha22 where I show the full video.

We have been coming to GSR for years. Rooms have been up and down but never have I had thought I would have to worry about items going missing. I was staying at GSR on Saturday for a convention on Sunday. I was apart of the early entry, so I left my small bag with items in my room. I was planning on going back around check out time to take my bag to the car. We ended up getting a check out message shortly after 10am, (not noticing until it was closer to 11 when I was going up.) I supposed housekeeping went in early, but it wasn't a huge deal. It was already nearing 45 minutes later so I figured I would just grab my bag later that evening from lost and found. Come 5pm, nothing has been turned it. I assumed maybe they just hadn't gotten around to tagging it yet. I made a report on Chargerback per Security. Next day, I still have heard nothing so I called but no answer. I left a message saying if it's not turned in I would like a call back because this was 100% certainly left in the room and I want to know where my items are. Here we are, now Tuesday night, still no items, no call back, nothing. I am absolutely disgusted.

We had a fun time at the Grand Sierra Resort and Casino. It was a little rough finding parking. The front lot was full and the overflow lot was still being staged by hot august nights. We drove around and found a back lot to park in. Luckily we found a close door to enter near the sports betting place. The GSR was very lively. Busy for a Sunday night. We figured it would be entry since Hot August Nights was over. We went to the bowling alley. It's a little hard to find. It's down the way from Starbucks. Turn left facing Starbucks. Then go to Jamba Juice and facing Jamba Juice and go left. Walk to the end of the corridor and you're there. The bowling alley was a real bowling alley. Used for tournaments. It has around 40 lanes. They have shoe rental and socks for purchase just in case you aren't wearing any. I was wearing Sandler so I would have needed them. It's $19 per person for an hour. Pool was $15 per table for an hour. We opted for pool and saved $23 dollars. I'm horrible at pool, but it was a really fun hour. I even won a few games. On our way out we stopped by one of there food establishments and I got a $5 carrot cake cupcake and my honey got a $7 piece of pizza. The Carrot cake was delicious minus the raisins. I'm not a fan of raisins. So that was a little inconvenient. I picked a bunch out and it was better. The cream cheese frosting was just enough to match the cupcake. The pizza was a good size slice. It was filling and the cheese was good. We'd order both again. Even if you don't gamble the GSR is lots of fun.