Jessica G.
Yelp
The whole experience with Grant Central Pizza was terrible. We went to order for eat in at 6:11pm (this is important for later). After ordering we were never quoted a time for our food, this is also important for later. One person at our table got their pizza after about 15 minutes--totally reasonable. The other two at the table, myself included, were left waiting. When I went up ask about the food, the alleged "manager", Kaitlynn J, was extremely rude. She rudely told me she had said it would be 45 minutes when we ordered and it was right at the 45 minute mark. Except, you never quoted us a time when we ordered? And people that came in after us had already been served their food. So I didn't understand the attitude. It was then that I asked for my tip back--just $5.81 and maybe a crappy thing to do but I couldn't take the total lack of customer service. She then begrudgingly gave my money back (for the tip only, just to clarify), and we got our pizza about 10 minutes later--just three of the four slices though. When they finally brought the last slice of pizza, they brought it in a to go box, which is quite passive aggressive if you ask me. All was fine after that, we were eating our mediocre pizza and talking. When Kaitlynn J walked to the back to go outside to smoke a cigarette, however, she made eye contact with me and rolled her eyes. It was very mature of her. So I decided to see if there was someone I could talk to about it, and was informed by yet another rude employee, a man this time, that Kaitlynn was the manager. He then became defensive and said, "you came in at 7 pm on a Friday, your food was going to take a while". Actually, sir, if you want to be technical I came in at 6:11pm, and I'm not here to complain about the amount of time the food took. I'm here to talk about Kaitlynn's attitude. So then I asked if she was the owner, and he told me "I'm not giving you the owner's number". That's fine, sir, I didn't want his number. Just needed to know that Kaitlynn J wasn't the owner. And she's not. That would be Mr. Don Parmer. After that extremely rude conversation I went back to my table and informed my friends we were leaving. We passed Kaitlynn outside finishing her cigarette, and when we went to the car she went inside. She came back to the door after I assumed she went over to our table (without washing your hands after a cigarette, Kaitlynn, that's not very sanitary) and opened the back door, staring at us and patronizingly waving goodbye.
Mr. Parmer, you're only as strong as your weakest employee. You had two bad apples on staff tonight. You had an article written about you in 2012 by the Daily Mail and an interview on Fox Atlanta when you put on your menu that parents needed to take their disruptive and crying children outside because customers complained their dining experiences were poor as a result. Well, what are customers to do when the establishment employees are the ones making the dining experience poor?