Grasshopper

Because of the new government regulations regarding SMS, I have had to submit a new SMS campaign with grasshopper. This has been the most annoying and dysfunctional process I have ever done. I submitted my first one November 6th, 2024, and finally was told it was declined in February 2025. I went through with an agent to "add what I needed to my form" and resubmitted by the deadline and was assured my texting would not be turned off. The next day, my company's texting service was turned off. A week later, my SMS campaign was declined AGAIN. Spoke to another agent who said completely different things that the first one and was transferred to another agent who submitted the campaign for me. Now today, I received an email saying my campaign is going to be declined unless I make more changes. Now the agent wants my CC # last 4 digits to verify the account versus the primary pin that all of the other agents used. This is ridiculous. I am tired of this nonsense. I have wasted hours and hours on the phone trying to "fix" my campaign and nothing is being accomplished. Every agent is contradicting what the last one I spoke to said. I need my texting service to work. I need someone to actually tell me the right thing to get the SMS campaign to be approved. I will be looking at other services because this is stupid.

Takes a payment then deactivates your account. No support what so ever, always have to wait for calls that never come. Do not rely on this for your business. 0 stars if it were possible. Stealing a customer's money isn't a good look, and it won't be let slide either.

Absolutely horrible customer service! Find an alternative because this company is trash. Used to be good, but they appear to have been bought out and fallen victim to corporatization as they have outsourced their customer support to a company called "go to", which is a cruel joke on their customers.

absolutely terrible support! my number is still connected to a former employer and they couldn't remove it. all support is AI. don't have a company if you can't have the bandwidth for proper human customer support.

Absolute WORST customer service I have ever experienced!!! I signed up for this service for my small business. They billed me annually. I decided to cancel it in July, because all I recieve is spam calls on this number (I don't know if they got hacked or if they sold my info to another company), I was told that all sales are final and I would be stuck with having this active number until 1/4/25!! They won't even disconnect it for me. That is another 5.5 months of spam calls!! ARGH! So frustrating!! 10/10 DO NOT RECOMMEND!!!!! Stay FAR AWAY from this company.

We recently signed up for two trial accounts to evaluate your service—one for myself and another for a colleague. Regrettably, both accounts were disabled within two days without clear reason, and we had used them for less than 10 minutes. Upon trying to resolve the issue, we were directed to call a support number provided by GoTo, but unfortunately, this did not help us. It seems the simultaneous creation of two accounts may have triggered this situation. We're perplexed as to why this action would block our access and are eager for your assistance to understand and rectify this issue so we can effectively use your service.

Basically I cannot make outgoing calls, receive or send texts. I am required to use a VPN for work. This appears to render Grasshopper inoperable. Nothing but problems. Been meaning to leave for a while. Probably get to it soon because recently texting changes make it worse.

I have never had such a terrible experience with a phone provider in my life. I tried to sign up as a new customer, now - after a week of 'sorry, we couldn't process your request, please try again later', hours on the phone with their sales, accounting and backoffice, they now told me that there is no way for us to sign up through the website and no way to sign up through their sales hotline either. I could have spent this week with a different provider and could have had phone service in the office for a week now. This is ridiculous.