Judy N.
Yelp
Hey John....Here is the scathing review I promised. A couple of weeks ago I ordered the souvlaki trio for pick up with tzatziki sauce. Upon arriving home discovered they had given me the wrong sauce. I only like the tzatziki. I called back and asked for a do over since my food would have been cold by time I could make another round trip. They agreed....so I load up and head back (without my wallet). I get the order and the server replied "my bad" when she gave it to me. I asked for an extra sauce thinking that would be the least they could do after I had to make another round trip. Oh no, there was a charge. I explained I didn't have my wallet but to no avail. Upon arriving home, I discovered they had not included slaw in my do over. When I called, the server said, "well, I gave you slaw the first time"....which was now hot. I decided to phone John (owner) to explain about my unhappy experience. His first response was "what can I do in order to make me happy so I would not post this review". I said, "you tell me". He said, "no, you tell me". I thought ok, perhaps another do over. I was in the process of saying that when out of nowhere, he interrupted me to say, "I don't respond to threats" and then hung up on me!!!!!!!!!!! What ever happened to customer service? He said he had been in the restaurant business for 75 years....evidently, he hasn't learned much in that time about customer service (which is out of the window these days). SO, I want to discourage everyone from going there and try CRAVE restaurant instead (Greek). It is 100 times better. They are on Republic Road across the street from Mama Jean's. Try their lemonade! Also, John, the tzatziki sauce you get at Aldi's is much better than yours.
Judy N.