Heavy F.
Yelp
The Griffin Club is a classic example of how not to run a successful business. In one word, the management is inept.
The clubhouse remodel looks clean and modern upon first glance, but is poorly designed and done on the "cheap." The new management, Meriwether Companies, never surveyed the existing members and staff as to what was good about the old clubhouse and what needed to be improved upon. They inefficiently designed the locker rooms. There is a massive waste of space (aisle end caps that once held towels and towel bins, sit empty). There is not enough space between locker aisles, because they got rid of the easily portable stools and replaced them with heavy benches. In the women's locker room, they built the mirrored counters with plugs below the counter, so you have to bend down and reach under the counter to plug things in. Also, there are no lights above the mirrors, so you get ready in the dark. The shower and sink fixtures are made of cheap parts that broke within the first year of use. They eliminated the locker room jacuzzi, forcing the adults to use the outdoor one with the pooping and peeing children (yes, the jacuzzi has been pooped in at least three times). They replaced the old, all glass steam room doors with one with a wood frame - the paint literally was peeling off them almost immediately after they were installed.
The gym went from a place with decent equipment to a hotel-style gym. There is no on-site Fitness Director (he was fired), so gym equipment is not maintained as well as it once was and pieces go missing or are broken, and are not replaced in a timely manner. Then, there is the upper deck above the kitchen and cardio room that was obviously not redone with the rest of deck during the remodel. The deck flashing needs to be replaced, because each winter when it rains, the water leaks into the cardio room through the light fixtures. This has happened the past two years. It was so bad last year that the paint started peeling back from the moisture. Do they properly repair it by fixing the deck, checking for mold (which is definitely growing in the ceiling) and replacing the dry wall? No, they just repaint.
The pool area grill has been under reconstruction for months. It was supposed to be done by early June and it is still not finished as of November! As a remedy, members are treated to disgusting food that is served from a tent. Now, they have taken away another tennis court to build an "adult" pool that I fear will somehow become another place for the kids to overrun. Potential new tennis members: Do your due diligence. This is NOT a tennis club, and certainly not for the exorbitant fees they charge tennis members.
Then, there are the kids. I have children and I would be appalled if they acted like the entitled, bratty, unsupervised children that are allowed to run free around the club. Their lack of manners makes sense when you meet the parents who are usually tossing back drinks at the pool or restaurant terrace. The club is a lawsuit waiting to happen. You can find kids running on the tennis courts barefoot, hanging from gym equipment, lodged under the temporary bar deck, and in the locker room. I know male members who stopped using the locker room, because the club allows girls (6 years and under) in the locker room. Unfortunately, in our society, all it would take is one little girl to say, "he touched me" and a male member would be in a very awkward situation.
The worst thing, though, is the management's attitude. For the high initiation and monthly fees, the club falls short on service. It is glaringly obvious that communication from top management to the hardworking employees is lacking. In addition, it is the "ole boys club" management where members are selectively singled out to be greeted with kindness or to be ignored. God forbid you give any kind of constructive criticism. Instead of listening to concerns, management tells members they should consider leaving the club. That is their solution? It is a shocking approach to customer service! The management displays a punitive attitude towards my fellow members who complain. It is an unpleasant environment and I am disappointed that Meriwether missed an opportunity to build something great.