Bee B.
Yelp
I came to Grimaldi's for what I expected to be a quick lunch, when shopping around the Domain. They're now serving slices during lunch time between 11 am - 3 pm, so this seemed like a great idea since I didn't feel like getting a whole pizza pie. Heads up, I downgraded my rating because the service has diminished since my last visit. I sat out on the patio because it was a gorgeous day, and looked through the menu and ordered water to start.
After a while, I asked about the pizza slices for lunch because I couldn't find it on the menu. The hostess or someone else ended up bringing me the lunch menu. I seemed to be the only person sitting outside on the patio, but there were barely any servers coming outside to take my order or check in. After 15 mins, a server came out and asked if my order had been taken yet. I pointed at the slice + salad + iced tea/soda on the menu and said I'd take that option & the server said I could get up to 3 toppings. I placed the order, and waited 20+ mins for my food (no one checking in on my table whatsoever). I was sitting there with my water, and about to leave because it was taking so long for a slice + salad. Finally my slice came out, and the server was like, "they didn't bring out your salad?" I shook my head no, and he apologized and said he'd go get it. Salad came about 10 mins later. Food wasn't as good as my last visit either, but this could have been due to my topping combination on the pizza.
Check came, and i was charged more than what the menu stated for the slice and salad combo. I was fed up at this point because of the long waits to get service (order taken, food, and check). I should have checked the receipt before handing my card, but like I mentioned I was rather frustrated and wanted to leave. I didn't realize the $ difference until I was about to sign, and of course, a server is nowhere to be found. Overall, because I hadn't ordered the soda/iced tea, they were itemizing my order; I understand this is partly my mistake bc I didn't order a soda, however, my main complaint is the lack of service for the entirety of the meal, because it was hard to get anyone to come out to my table at all. Had I realized, I would have ordered the additional drink to my water to get the combo pricing. I was asking for the adjustment of the check, but they ended up comping the slice and salad, hence 3 stars.
It'll probably be some time before I decide to come back because of the lackluster service received this visit.