Groot Hospitality

Horrible Horrible experience and customer service. I reached out to this company over 10 x for 5 days straight. I bought a package for one of their events at Strawberry Moon (which I do not recommend doing, just purchase at event itself) I was denied entry although I arrived 30 minutes prior to the cut-off time listed on package but I was told my Strawberry Moon's Manager, who refused me entry, that I would receive refund. Keep in mind this package cost a couple of hundred dollars and not only has no one returned my messages and/or even try to assist but the phones just ring out. I placed refund request with both my bank and the third-party where they sell their packages and both have advised its on them (Strawberry Moon) to approved refund. It has been crickets on their end, I most definitely feel SCAMMED

Review for Papi Steakhouse Miami Beach: I have been a loyal patron of this restaurant numerous times; however, my most recent experience was regrettably the most memorable, and not in a positive manner. While my family and I were seated at our table and enjoying a bottle of wine after having been presented with our premier suitcase tomahawk steak, priced at $1,000, the hostess came over to informed us that the owner Mr David Grutman called and was arriving with his friends. She stated he requested us to be moved as he wanted our table so he could sit in the front of the restaurant and have his firends close by so we needed to relocate to another booth at the back of the restaurant which was the only other available seating. This unexpected demand took us aback to vacate our table and move to a less favorable location adjacent to a large party of 30 exceedingly loud individuals. Upon relocating, we found ourselves without wine glasses, and when our food was finally served, it was cold, and no forks to eat our cold food which compounded the situation of being directed to a less favorable restaurant area. Consequently, we were left with cold food, no wine glasses, and no necessary utensils. The situation not only caused embarrassment for us, it was VERY demeaning it also left my children and their friend, who was visiting us feeling perplexed and as though we were being penalized. As you can imagine, after paying 1800.00 for cold food and a very demeaning experience, we will not only never go back but let everyone know how we were treated. Mr David Grutman might as well have asked us to wash his plates after the way we felt being reolacted to the back of the restuarant in the middle of our dinner. The message to Mr. David Grutman is if you want a table at your beck and call to service you and your friends at anytime you should keep a couple of tables reserved! Your patrons should have the right to the seating provided, and if your staff knew you were coming, they shouldn’t sat us at that specific table, but they didn’t know Mr. David Grutman just decided to call and instruct the staff to have his tables ready and move anyone anywhere else. Mr. David Grutman is known as a success in the hospitality industry, and to be frank, I thought the same until this nightmare experience. I guess, like social media, you think all is great until you experience it in reality!

AVOID PURCHASING TICKETS AT ALL COST FROM THESE PEOPLE AND THEIR 3RD PARTY VENDOR UrVenue. I waited 2 months for a $200 refund and not only did they scam me by telling me close my dispute with my bank but they had me close it just to not issue refund PATHETIC. I never thought a brand/business with celeb backing would turn out to be straight scams!!! AVOID TICKET SALES AT ALL COST THANK ME LATER

Awesome company!!

A trip to Miami is not complete without visiting a venue these guys operate, the Food & Atmosphere is always right.

Fun, informative walking tour - I learned so much!

Always a great experience and you never know who you will see.

Amazing company with great people ❤️