Grounded London

Grounded Whitechapel offers a good coffee experience with generally satisfactory service. During my weekday visit, the cafe was busy but there were seats available. The atmosphere, however, was rather noisy. The homemade buttermilk pancakes were nice — fluffy, soft, and served warm. The coffee was decent. That said, the seating arrangement felt somewhat cramped, with tables placed close together, making the space feel congested; you’re seated very close to other diners. There was a noticeable sense of urgency to eat quickly, as the staff seemed eager to clear tables promptly to accommodate the steady flow of customers. In fact, the waitress was taking my coffee away before I had finished it. I paid £17.95 for my pancakes and coffee, and the service should be a lot better. Instead, I felt somewhat pressured to leave to free up space for others. Overall, it was a satisfactory visit with good food.

First time visiting and we had a short wait of 15 mins or so in the queue outside. Thank goodness the sun was out! Once seated the food service was very fast and efficient. Portion sizes generous with delicious food. The vibe in the place was friendly and quite lively. An excellent way to start off the day.

Excellent Service, Food and Staff. Diverse environment. Very impressed. 10 out of 10. There was a random American Karen (literally) customer who try ruin our experience trying to argue with me about table seating..? I just looked away towards staff and they acknowledged put her in place - Bravo.

This is such a great spot for breakfast, with tons of vegetarian options and plenty of sweet dishes to choose from. The oat milk cappuccino was hands down the best I’ve had! The vibe was super cozy and welcoming, making it a really enjoyable place to start the day.

Very nice place to chat and chill, really nice service. I would say the food wasn’t amazing. I got the beef English breakfast, best part of it was the turkey bacon, egg and beans tbh. Would go again to try one of the sweet items.

Had the best service today by Sephora! Loveliest smile and the kindest heart, our food was delicious, made us a yummy mocha and gave us the freshest red velvet brownie. Highly recommend getting served by Sephora she will make your day 😄

The omelette was a little dry for me so it tasted slightly bitter. Beef was medium doneness it tasted delicious 👍. French toast totally fine and this is favorite mocha coffee.

I’m appalled by the experience we had at Grounded Whitechapel on Thursday 26th June. My friend has a severe nut allergy and was served a chicken sandwich containing pesto with no allergen warnings listed on the menu or label. This is a serious breach of food safety protocols and allergen labelling standards. When we raised the issue, the waitress called Emma, showed no empathy and offered no apology. We asked to speak with a manager or senior staff member, but were told that no one was available at the time. Instead, staff told us to call the next day, saying their manager Meggie would be expecting our call. We followed their instructions – but no one answered, and we’ve since had no response to our repeated phone calls, emails, or DMs. The staff seemed uninformed about the ingredients in their own food, only validating our suspicions of the pesto once the chef confirmed, but still remained dismissive of the seriousness of the situation. Had we not caught the error after just two bites, the outcome could have been far more severe. We are incredibly frustrated that such a dangerous mistake has been ignored and mishandled. It’s clear that this issue is not being taken seriously. We felt so uncomfortable, disappointed and angry with our experience that we left without touching the rest of our food. If you or someone you care about has food allergies – or if you expect even basic customer service and accountability – I strongly recommend avoiding this restaurant. This experience ruined the rest of the day for my friend, who was physically sick afterwards, felt anxious and unsafe as a result. Food allergies are not a minor issue – and the way this was handled was not only disappointing, but downright irresponsible.