Jan Holland - Law Offices Office
Google
My reviews usually glow with praises. For this place, I could not. The staff was unfriendly - they didn’t even let us know our food was ready. My friend and I stepped right outside of the front doors to discuss a personal matter. We waited and waited and waited - no waive, or nod, or, “hey your food is ready.” Nothing. The young lady in the lobby on her cell phone just watched us. When we opened the front door to check on our order they pulled the dishes off a delivery shelf like we were a call-in order. Then there was the meal itself. The place gets decent reviews normally - so I have to guess that the server who made our dishes was heavy handed with the teriyaki sauce. The chicken teriyaki bowl was DRENCHED in sodium-filled sauce so badly that it wasn’t edible. I had traveled all day, and had just arrived in town so I was absolutely STARVING - and they took so long to fix it - so I tried to get the food down. That was apparently a HUGE mistake. When I concluded that the sauce was drenched throughout the meal - and continuing to consume the sodium sauce could give me a hypertension headache- I ultimately asked the young lady at the counter what she could do about making us new bowls without so much sauce. The staff refused to fix the problem. I had attempted to take my good friend out to dinner - but we could not even enjoy the food. I wasted my $23.00. The Staff simply took the food back with no refund or even an apology. Mint, the manager, looked at us and refused to assist us in ANY way - accept to tell me that if I didn’t appreciate the service- I should write a Google review. Well Mint, I followed your directions. I love following and supporting Black business- so this customer service failure cut me like a knife. I live in the DMV - I eat out 2 or 3 days per week. Never experienced this. This place was a customer service nightmare.