Ellen P
Google
We did the final tour on the first day it was open to the public. Mixed feelings.
The tour was good, it was highly educational, interesting and a great experience, until the end.
For some reason our tour was running late, which is fine. We poured our own first pints, at 7.10PM - the bar was absolutely packed from the previous tours so most of our tour stood. We finally sat down and the we got told we had 20 minutes to finish and leave. I was absolutely shocked. We had literally just sat down and we hadn't even got the pints yet that I paid extra for when I booked. (Which was expensive by the way). I mentioned this to a staff member and she quickly ushered us to have those done. Then we were sat there with nearly 2 full pints each and 15 minutes to finish them in.
We kept getting reminded we had to go, we literally downed both drinks, leaving us feeling awful after.
So much emphasis is put on how Guinness like to do things, the timing, the science, the feelings behind it and to be forced to have to drink 2 pints each in 15 minutes completely soured the experience for us, and to be honest ruined the experience as a whole. There was a handful of people in our tour who had the same experience as they ordered the extra pints. The tour itself was good as I mentioned, we would have liked at least some time to drink the drinks we paid for and digest the experience.
I emailed customer service and they just apologised, said there was anything they could do as everything had to finish on time and they are strict with timings but 20 minutes to finish 2 pints is simply not acceptable. They should not allow for the extra pints to be bought in that case. But told me to email if we would go back again. 🤷🏼♀️