Gusto

I can’t believe that can exist as a company. None of the employees are trained , I think they use all AI for customer service representives. Never felt so dehumanized speaking to robots trying to get help with my small business with real employees paid. No efficacy of Systems. Lost connection in calls many times and they fail to call back. You can not call them back. So spend an hour on issue and then call just drops. They failed two deadlines of getting my employees paid on time.

Business Owners Beware: Francis himself did a great job with his customer service. I can't believe this company (GUSTO) makes the decision to process payments whenever they feel like it. Yesterday was a holiday, and it's understandable that the deposit wasn't made. It seems like someone took a 4-day weekend off, and because of that, I have to wait to receive my payment. I would NEVER recommend Gusto to anyone and I would actually recommend any business owner NOT to use Gusto. Unless you want your employees to be blowing you up because of PAYMENT issues.

Recent updates have made our payroll experiences HORRIBLE! We are currently looking to replace Gusto. Don't get scammed like we did.

worse experience ever. Gusto stole over $106,000 from us. Sent us an email confirming that they cancelled a payroll, we paid our employees directly, then 3 days later they paid them again. Do not use them.

Customer service call was so bad I don't even want to give it a one star I want to give it zero stars but that's not an option. The gentleman that took my call spoke over me way too many times to a point where I actually had to tell him to stop talking so that he could hear me. Verifying my account was never done. Your business practices need to be improved for people who do not have camera phones. My social security number and date of birth should have been more than enough information to verify my account without the absolute need for my driver's license or my facial recognition. Like I said to him I asked him how do you guys verify accounts with people who do not have cell phones or camera phones. He stated that everybody has one these days. Also not true. I highly suggest that you guys as a business train your employees better for customer service skills cuz this guy's customer service was not nearly the level it needed to be number one number two if it really is an absolute that you cannot verify an account based on a social security number and a date of birth alone and that it is mandatory to have a driver's license in facial recognition which you guys send through a third party website that a lot of phones don't trust. You guys need to find other ways and better ways to work with your customers especially during this busy tax season and especially with people's w-2s. It is illegal to not give people their w-2s and in my particular case it is complicated however it should not have been made that hard.

Then I rejected a random charge of $100 and they locked my account out, preventing me from paying employees.... No manager is able to assist. Apparently their system has a lock they can't override. Typical and incompetent/incapable large corporation.....

I have only had good experiences with Gusto. I have used them for about a year, and they have been effective. Slightly more expensive then Inuit, but much better customer service. The staff I speak to are having conversations, not reading a script that is vague. Brandon was the last staff member I spoke with and he was great.

unhappy with customer service. My issue is simple and should not even be a issue at all. The company is filing wage withholdings on time for my payrolls each week but paying it to the irs late every time. WHY? I have called and each time the rep tells me to upload the letters to their online platform and still nothing has changed. I have paid late fees and interest to the IRS. if it continues ill be taking my business to another company that can do the job i'm paying them to do....... In my opinion Gusto should reimburse me for all the unnecessary fees i have had to pay for their mistakes.