H-E-B Corporate Office Headquarters

HEB like any other store it's run by humans of course here in there are gonna make mistakes somehow, but still. I love so much HEB, very affordable prices, some of us make have the luxury of enjoying a very decent meal because they managed to have good prices and a variety of products, the most of all I like the mariachi in some stores, the Christmas caroling band and the food testers stands, the employees are very attentive and helpful whenever I come to the store if I see an employee at the aisle I I thank them for their great performance. Thank you HEB for Being so great

I’m extremely upset and disgusted with a recent purchase from one of your Houston locations. I bought a box of H-E-B Boil-in-Bag White Rice, and when I opened one of the bags, I found a live maggot inside. Yes — a maggot in a sealed rice pouch. This is not only revolting but a major food safety concern. I’ve attached video and photo evidence to back up my claim. It’s completely unacceptable that a product sold under your name and sealed for consumer safety could contain something so unsanitary and dangerous. I’ve been a loyal H-E-B customer for years, but this experience has seriously shaken my trust in your quality control. This needs to be addressed immediately — not just for me, but for every other customer who could unknowingly take home something unsafe. I expect a full investigation, a refund, and to hear from someone in corporate as soon as possible.

I’m just really just can’t believe we went to your slaughter and Manchaca store after going twice cause nobody was there after 4. Went back Tuesday morning and stood there nobody even acknowledged us until I finally said I need to order a cake and she told me No we are full for Saturday. I thought she was playing since they were just making sandwiches but she wasn’t. I took my business to Randal’s and ordered with no problem. It was just a cake with Happy Birthday and it was only Tuesday.

I'm Stephen Hartley from Austin Texas since 1984. I have lived in the Northern part of Austin during the past three of the four decades I have been in Texas. I would love to take a moment and show appreciation for the HEB behind the Starbucks coffee 2504 West Parmer Lane 79727. For the past three decades if not longer; I can't think of one time in which my family nor I received anything but the most excellent service from the employees of that location. I am currently behind the HEB location perhaps 6305 West Parmer Lane 78727. Across from the Starbucks coffee as well as Little Woodrow's on West Parmer Lane. I have lived in Austin Texas long enough to see the very best of most people here as well the well few times of the worst in people. However I have never had a negative experience with the excellent staff members of HEB. I want to take a moment to thank you all for your positive energy and happiness and kindness of others. Respectfully Stephen.

The security at the HEB STORE # DESAVALA RD AND I-10HWY I SPOKE WITH CHRISTIAN "Customer Service" very polite young man and also the outside lawn and garden attendant I walked around the store with my bag of recently purchased HEB product looking for a shady place to sit and enjoy my lunch! I asked the attendant in front where I might sit and I already knew they would probably be like where the employees also set or partners also sit as I have many times before sat down with them because I also smoke and I wanted to enjoy my lunch in the shade and a safe environment since I was on foot I also drive for a major ride share organization and I pick up at the store all the time and also at corporate all the time downtown and I've come to know the HEB flavor is a very very appealing flavor until you run into well other partners that aren't so palatable! I purposely went out of my way to ask because I wanted to be in the area of appropriate and they could have told me at that time yes or no but they directed me back to her the partner said and I was enjoying my lunch I was also renting a car and doing you know lunch things that we do and I was going to get this feel like I was being stared at and the outdoor security person on the little trike was just staring at parked almost literally 10 ft away from me pointing directly at me in a confrontational way I might add and was just staring at me and as I looked up he pointed up in the air and I'm like I'm looking up like what he goes the sign can you can't you read the sign and I and it's his partner's only be on this point which would imply on the other side of that wall and so I said well sir I said I already asked and I said and I was directed here because I'm sorry I'm sorry that you couldn't hear me I said it louder I already asked and I was redirected here he knows who was that who was that I said was it was a gentleman out for unattending the plants tall with sunglasses"MATHIAS" on and he just totally took off on foot like you know like the wicked witch of the West I'm just really the impression I got and so I called customer service well he was on his walkabout and spoke to a very nice young man customer service named Christian I will definitely five star him for sure very polite very you know addressed to my concern that never heard the word no come out of his mouth what I can do and what we will do and what we have done was coming out of his mouth that is proper customer service first 15 seconds you had to impress about your company is the face that is customer service. I was quality assurance director training and quality assurance or a major 600 seat telecom call center and also the director of compliance so I do things appropriately by the rules and I have no problem with the word no but when I am directed by one of our employees to sit here and I'm passively having a lot in my lunch and doing nothing but having my lunch and I'm treated like I'm some kind of a criminal because he was adversarial confrontational the security guard and just you know the yelling at me and he kept like acting like he couldn't hear me so I'd have to raise my voice and I'm like you know come on passive aggressive really? I'm also going to find out the name of the young man out front too very very very polite very accommodating very easy even keeled energy came from him It was a good vibration and I want to make sure I give him the proper accolades that he deserves as well these are young men or customer service after covid was pretty much non-existent and they have been taught very well and they and it's natural to them if something that just is in who they are not only is a partner of HEB but also I suspect probably in life personally! SADLY, I Have had this issue before with another security guard downtown right next to corporate actually at the HEB on Cesar Chavez and he basically came up and knocked on my window while I was on a phone call while I was eating my lunch while the HEB bags were strewn all over my car and I put one in the windshield purposely to address their c

I have problems with heb credit card. The payment do on 14th of November 2025. My bank bill pay sent in 6th of November 2025. The Heb has not cleared un 15th of November 2025. Then, change me late fee for &25.00 and interest for $6.59. I will not use heb credit card anymore until this straight out. I really think the general manager of heb should investigate about this.of

I am 81 years old. I live in San Antonio, but visiting family in Waco for 6 days in Waco, Texas. Unfortunately, I forgot a couple of my meds, so I went to HEB here on Wooded Acres and asked if I could get 6 pills of Advorstatin and 6 pills if the Lisinopril, both prescribed by my doctor. They said that because the Advorstatin had a 90 day refill on it and because I had not had time to pick up the Lisinopril before my trip, neither one could be handled by the pharmacy in Waco. I have always received help in the past. Very disappointed.

HEB has unfortunately become as bad as Walmart when it comes to their absolute lack of concern for their disabled customers who utilize task trained service dogs. I cannot believe the amount of times i have seen untrained pets roaming the isles, sitting in grocery carts, and relieving themselves all over the store. Worse than this, my medical alert service dog and I have been chased, barked at, snapped at, and even blamed for the barking and accidents of these animals that are legally not allowed within HEB stores due to health codes. Not only this, it is illegal to try to pass your pets off as service animals, and there are questions in place to help a business weed out fraudulent teams, but HEB employees have told me they are not permitted to ask the questions, or even ask a customer with a disruptive dog to leave, because HEB is afraid of bad PR and a lawsuit. The lawsuit that HEB SHOULD fear is the one from service dog handlers who are needing to have this issue taken more seriously to help protect our medically necessary animal partners from being harassed and mauled while we are simply trying to do our groceries. Please do better, HEB. The disabled community is begging.