Why Does Texas Love the Grocery Store H-E-B So Much? | Eater
"Founded by the Butt family in Kerrville in 1905, this Texas-based grocer has grown into a dominant private company with deep regional loyalty: longtime, famously dedicated employees, hands-on customer service (including freshly baked tortilla samples), distinctive in-house products (from hatch-chile cookies to hundreds of Texas-shaped novelties) and long lines whenever a new store opens. The chain leans heavily into Texas identity—curating merchandise and foods that celebrate local tastes, operating multiple store concepts to reach different communities, experimenting with mobile checkout and tech investments, and deliberately focusing growth inside the state rather than expanding nationwide." - Priya Krishna
Really love H.E.B, especially this historic iconic building in Kerrville, Texas & it's Texas BBQ!
Klattu
Google
A great place to stop and shop. Being from Alabama we never see so many unusual items ! We picked up all types and varieties of food. Coupons printed and posted at each special. HEB products are very high quality. BBQ on your way out is available. Fuel station on site too. I would compare this to a Sam's, wife says is better. We will be stocking up at another HEB before leaving Texas.
Echoe Bruns
Google
I’m just a regular! LOVE HEB and especially this location. The employees are lovely, restrooms are clean, lots of choices of brands and foods (though I usually just get the HEB brand). Excellent produce, bakery, deli, meat market, etc!
Janet Barrera
Google
Visited Kerrville on vacation and the night before checking out of my hotel I placed a curbside order for the next morning. It was great to have the great HEB experience just like at home! They were so kind to place the cold stuff with the ice and the dry stuff in the HEB bag. I arrived the next morning after checking out of my hotel and was on my way from HEB in no time. Definitely recommend this HEB everyone was so kind.
Jim Reeves
Google
This review is not specifically about HEB but about the Favor Delivery system owned by HEB. We ordered dinner tonight and more than half of the food was not delivered. The runner, Bryce, completely messed up the delivery. To make matters worse, there is no customer phone service to call and the online help was not working either. I am not using them again
Jerry Eastman
Google
Today, 18 Apr. 2025, was Good Friday and the check out machines were running slower than usual and checkouts were backed up 4 /5 carts deep; however, everyone was being patient and dealing with the situation intelligently. The cashier were EXTREMELY busy, but seemed to be handling the rush and patrons professionally and as quickly/accurately as possible. This place is STILL a good place to shop.
Michelle Yañez
Google
Shout out to Ryleigh and the floral department! Super helpful while I placed an order for a very special occasion. She let me know HEB has boutonnières when I placed my order. Not to mention, HEB’s floral department always has high quality flowers for super affordable prices!
🌹 I picked up a Dutch petite bouquet after meeting with Ryleigh, because why not?
Eric Byrd
Google
I LOVE this HEB, but mostly at night when less crowded. The music is also great, with the classic rock. The only thing with that is... Turn the speakers up a bit. You can barely hear it. Great products great people, great music. Great store! Turn up the music, too!