Häagen-Dazs Ice Cream Shops

Got our order wrong the first time. Got a lemonade slushy drink instead of a smoothie. We weren’t sure at first, so we didn’t end up telling them. Too bad we tipped, I felt ripped off because we ordered another smoothie later with my ice cream & it was so good!

I am going to give this spot love!! I am an ice cream freak. Lots of fancy ice cream in LA and in the vicinity. But for my money nothing beats a malted vanilla chocolate chip shake: PERFECTION, period! Thanks for hooking me up.

The Häagen-Dazs at the Grove is my regular reward after a two mile walk to the shopping center. Yes, sometimes I even make the journey just for their coffee milkshakes and the service. The staff have always been super friendly, (especially Maria and Fernanda), helpful (suggesting other and new products), efficient, and even remembering my regular order. The milkshake: always delicious. (But, then, Häagen Dazs coffee ice cream IS THE BEST.) I highly recommend this place.

I had high expectations coming to the Häagen-Dazs at The Grove, but sadly, it was a major letdown. The staff was unenthusiastic and seemed like they didn't want to be there, which really killed the vibe from the start. The line moved slowly, and by the time I got to order, half the flavors I wanted were either unavailable or melted-looking. They need to change management all these youngings never take work serious. The ice cream itself? Not worth it. I ordered a classic flavor (vanilla), but it tasted flat and not as creamy as I remembered. Even the waffle cone was stale! For the premium prices they charge, you expect top quality, but this place didn’t deliver at all. Save yourself the disappointment and try one of the other dessert spots around The Grove.

I’m a mall worker next to the haagan dazs and overheard unreal professionalism from both managers fernanda and maria . They were not only being ignorant and rude of customers (shrugging other employees to attend to them while they were back chatting unprofessionally) but to their staff as well. It is one thing to talk behind the backs of customers and employees but it’s another to talk down horribly of them in front of other people knowing people like myself can overhear these conversations and can only imagine guests of the mall as well . This place lacks real professionalism it seems as these “managers” need a bit more training if this is how they choose to represent a franchise like haagan dazs.

$10.55 "milkshake" is a glorified chocolate milk. maybe 12 ounces?

Ordered smoothie today and 7 mins later no smoothie. I asked the lady there today on an update and she rudely replies they are making it. I paid and even tipped and had to leave without since my ride was there.

Spent $41.60 to purchase some ice cream, sorbet, and shakes for the kids on a whim after shopping at The Grove. Store 1356. What a terrible way to end a pleasant day. Our daughter, who turned 5 on Saturday November 04th, 2023, dropped her medium sized strawberry sorbet cup immediately after being handed her order. When my wife kindly requested they replace her cup, the young caucasian male working there on Saturday said they couldn’t replace it for her because it was company policy. My wife further explained that it was an accident, and her birthday, so they begrudgingly made an exception and provided her with a small cup of sorbet, because GOD forbid they replaced her sorbet cup with the same medium size cup she originally purchased. We understand company policy and all, but what has the world come to that when a child drops their ice cream upon being handed their order, that the store decides there’s no recourse for this type of incident? This is not how to win-over customers or keep them for that matter. Stop focusing on the financial implication this has on your bottom dollar, VS the pleasure of a little girl, on her birthday, with her family. She cried over being downsized, but the heartless employee behind the counter thought sticking to company policy was more important than making my child happy. Haagen-Dazs is a washed-up brand anyhow. The Grove should look for a better quality ice cream shop to take over their space when their lease is up. Much better small-batch ice cream out there these days. The apple has fallen too far from the tree with the Haagen-Dazs brand my family recalls when it was once a global brand that actually understood the concept of customer service and satisfaction. Such a shame.

The Häagen-Dazs at the Grove is my regular reward after a two mile walk to the shopping center. Yes, sometimes I even make the journey just for their coffee milkshakes and the service. The staff have always been super friendly, (especially Maria and Fernanda), helpful (suggesting other and new products), efficient, and even remembering my regular order. The milkshake: always delicious. (But, then, Häagen Dazs coffee ice cream IS THE BEST.) | highly recommend this place.

Poor customer service. I was completely ignored by 2 employees for 5 minutes to take my order and I just ended up leaving since I was not even acknowledge and they just went about their business. One person can take orders while the other preps orders, worst part it wasn't busy, it was just me and one more person in line. I cant even imagine how they manage when it is.

Unfortunately. no other way to document the problem with an order. Tempted to call. But each of the numbers listed affiliated with this location do not work or. Voice mail is filled. No way to email.| REGARDING EXPENSIVE ORDER OF 3 PINTS. 2 Specific Pints Rasperry & Belgian Chocolate were no where to be seen.. Don't know whether they are too busy. Not certain whether it was a joke for the server to substitute a different order after he knew I gave him a larger tip than what was recommended. or did he just forget.. Or did he give me someone else's order. I advised my husband requested chocolate.. Asking for his recommendation server recommended Belgian Chocolate - that was pint # 1. - I advised for pint #2. I need gluten free .. and dairy free. - choice was done to mango or Rasperry. I chose Rasperry The last pint. #3.. he recommended French vanilla. Said ok.. and then paid with the tip. He mentioned that Rasperry Cheesecake (instead of Vanilla). So I said fine let's do it. Not sure what we got. Definitely did not get Gluten free.. Rasperry. Nor did we get Belgian Chocolate. By the time I would get back there to return the. closed in plastic pints. It will be closed Depending on their response when they are open. I will decide whether or not to let this review stand.

Unfortunately this location doesn't offer midnight cookies and cream but our server Fernanda was kind enough to recommend us a few similar flavors. Service was great. But somewhat pricy compared to other locations

Perfect spot while at the grove. In person service is good and the variety of flavor makes it an ideal location to swing by for desserts

The grove location management is awful. I usually get a coupon in my app and when I go there to redeem it, the workers say u can't use your promotion here. So I don't get the fact why I get the coupon in my app!!! Also, the workers there are totally unfriendly and mean. Highly not recommended location, The grove location.

Guy named Gary was super rude. Acted annoyed when I couldn't see the tip screen. I also asked for a napkin and saw him wiping his hands off on it. Not cool dude

Love Haagen-Dazs. I got coffee flavored ice craem. I think a scoop here was like $7 tho. Just beware. This location is at The Grove in a circular booth/kiosk that is right in front of the Nike store. We came here cause the ice cream window for Dylan's Candy was already closed at 7pm, which seems really early.

waited in line for about 30 minutes for a smoothie. I understand it can be busy in the central of the grove, but wow it's a bit of a wait for a mediocre smoothie, with not so nice service either :( the smoothie itself is okay, i got the pomegranate berry, i rather get jamba juice or something else. their ice cream is always great though

It's haagen daze, what can I say? The live version is no different. I got the brownie a la mode. It's fluffy, and perfectly sweet.

Why do they charge the same for one or two scoops? Naturally I got two, cuz $8 for one was not worth it. My friend's double scoop was small. The Mint Chocolate Chip was satisfying, the Pralines and Creme I hardly tasted. They have a great selection including sorbets. I can't remember the last time I had Häagen-Dazs but I thought any flavor would be delicious. The employees were cordial and wore masks but they didn't have on gloves. Sanitizer is right by the kiosk window. Next time I'd rather buy something sweet at Laduree.

My friend and I went to this ice cream place last night. as everyone know haagen dazs have been one of the best ice cream places ever. Obviously the company uses the best highest quality ingredients To meet customer satisfaction. So when we went to this ice cream place last night they were almost closed. My friend and I knocked on the window to see if the person over the counter could make an exception and Serve us. VICTOR Was extremely professional And kind to accept our request. As always there were too many flavors to choose from. So I got a scoop of rocky road flavor And my friend got the caramel cone. Both flavors were so tasty and delicious. Thanks to VICTOR For providing the best service ever. I highly recommend this ice cream place. Will definitely go back again.

Great service from victor, thank you Love the chocolate and coconut.... highly recommend

We went there with our friends it was perfect day until that time, employees are unprofessional they are not listening what we order!! When we ask about our order, they just laugh with their hands in their pockets. they demoralized us!! We had an unbecoming experience for such a quality brand.!! Shameful

Overall a really bad experience the workers are unprofessional and disgustingly rude. They say snarky little remarks under their breath like high schoolers. The shakes we got weren't even blended correctly and the ice cream scoops they gave were minimal at best. They need to do a better check for who they hire here because it is such a lose for a great location. Be better.

We'll, don't even know where to start big line forswore long wait but so worth it i was having a bad day and Lindsey Genesis & Fernanda lightened up my night, they have very good customer service they forswore know how to make someone smile very nice and sweet employees they were very patient with me and my kids we took a while to order my apologize but they were helpful! I will Forsure come back!;)

the sundaes are always so good here but the prices are definitely steep... either way, it's kind of a tradition to get something here and get some whipped cream on the side for my dog heheh. depending on the worker, they'll either give u for free or charge u $2 for a tiny cup of whipped cream.. the sundae is 4/5

I was about to cozy up with my iPad near the lawn of The Grove to write white papers on rebuilding fallen nation states, and I could not figure out if I wanted the coffee or the ice cream. As much as I should have just had the coffee ice cream, I settled on the cookie dough instead. The staff gave the who-is-the-celebrity investigation, but the rest of the customers were all loud and whining about their over-privileged self-entitlements. When a corrupt politician's daughter started lying to my face, I just up and left.

The people that work here are incredibly rude. They refused to let my boyfriend order ice cream twice today. He doesn't know anyone that works there and didn't say anything rude. They helped the people that were in line before and after him. So sad.

To begin I need to say that it's a great place to get Ice cream it honestly it a was a unique taste. The employers were great one in particular was really nice I think her name was genesis, she was a great help since it was my first time trying out this place.