Jamie R.
Yelp
I was craving the yummy Santa Barbara Char after a long day at work, I so decided to drive out of my way to this Habit (was the closest). I found it strange that it was empty and not a single car in line, but considered myself lucky at this point!!! I pulled up to the window, paid for my meal and waited.. and waited... and waited some more! I was thinking " why is it taking so long, no one is here" then I just looked at the bright side that at least it would be fresh. I noticed a young lady throwing some grayish brown rubbery looking meat (I'm guessing) onto what I assumed to be the grill. Against my better judgment, I ignored the glaring sign and nagging inner voice to just cancel my order and drive quickly away. I was too committed, I already invested 10+ minutes and over 10 miles. I finally get my food and drive off. After about 5 mins and a few fries, I could no longer wait to get home to sink my teeth into one of my favorite burgers.
I took a bite and almost immediately realized the texture was off. I took another bite and it was very soggy! I turned on the light in my truck and was shocked to see this under cooked poor excuse for a $9 burger patty staring back at me. How could they not cook it completely when no one was there and I waited over 10 minutes? What were they doing? The patty isn't even thick!! I then put the pieces together and realized why there was no one there in the drive thru. I was disgusted and turned the truck around to go back and let the manager see what they were serving.
I walked up to the counter and asked for the manager. She walked right up ( completely annoyed ) and just picked it up and threw it in the trash. No questions asked! Like this is the norm.. I realized that she was the person I mentioned earlier that was struggling to toss the grayish meat on the grill. She came from that area and was still wearing what appeared to be the same gloves. She dug into the cash register and gave me a refund. I'm sure the money she handed to me is contaminated with raw meat residue because she did NOT change or remove her gloves. I told her I really hope I don't get sick. She just looked past me...
She handed me the money, no apology, no explanation. She might as well have told me to go f$&@ myself. I asked for a business card for the corporate office and she said I can Google the info. It's online.
I think she may have single handily broke this #Habit of mine! You're welcome